0001373715-20-000189.txt : 20200729 0001373715-20-000189.hdr.sgml : 20200729 20200729165637 ACCESSION NUMBER: 0001373715-20-000189 CONFORMED SUBMISSION TYPE: 8-K PUBLIC DOCUMENT COUNT: 17 CONFORMED PERIOD OF REPORT: 20200728 ITEM INFORMATION: Results of Operations and Financial Condition ITEM INFORMATION: Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers: Compensatory Arrangements of Certain Officers ITEM INFORMATION: Financial Statements and Exhibits FILED AS OF DATE: 20200729 DATE AS OF CHANGE: 20200729 FILER: COMPANY DATA: COMPANY CONFORMED NAME: ServiceNow, Inc. CENTRAL INDEX KEY: 0001373715 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-PREPACKAGED SOFTWARE [7372] IRS NUMBER: 202056195 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 8-K SEC ACT: 1934 Act SEC FILE NUMBER: 001-35580 FILM NUMBER: 201057748 BUSINESS ADDRESS: STREET 1: 2225 LAWSON LANE CITY: SANTA CLARA STATE: CA ZIP: 95054 BUSINESS PHONE: 408-501-8550 MAIL ADDRESS: STREET 1: 2225 LAWSON LANE CITY: SANTA CLARA STATE: CA ZIP: 95054 FORMER COMPANY: FORMER CONFORMED NAME: SERVICE-NOW.COM DATE OF NAME CHANGE: 20060823 8-K 1 now-20200728.htm 8-K now-20200728
0001373715false00013737152020-07-282020-07-28


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, DC 20549
_____________________
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d) of
the Securities Exchange Act of 1934
Date of report (date of earliest event reported): July 28, 2020
___________

SERVICENOW, INC.
(Exact name of registrant as specified in its charter)

___________
Delaware
001-35580
20-2056195
(State or other jurisdiction of
incorporation or organization)
(Commission File Number)
(I.R.S. Employer
Identification Number)

2225 Lawson Lane
Santa Clara, California 95054
(Address of Principal Executive Offices)
(408) 501-8550
(Registrant's telephone number, including area code)
Not Applicable
(Former Name or Former Address, if Changed Since Last Report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2 below):
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading SymbolName of each exchange on which registered
Common stock, par value $0.001 per shareNOWThe New York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.



Item 2.02 Results of Operations and Financial Condition.

On July 29, 2020, ServiceNow, Inc. (“ServiceNow” or the “Company”) issued a press release announcing financial results for the three months ended June 30, 2020.

A copy of the press release is attached as Exhibit 99.1 to this Current Report on Form 8-K and is incorporated by reference herein.

The information in this report, including the exhibit attached hereto, is furnished pursuant to Item 2.02 of Form 8-K and is not deemed to be “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to liabilities of that section, nor shall it be deemed incorporated by reference in any filing of ServiceNow under the Securities Act of 1933, as amended (the “Securities Act”), or the Exchange Act, whether made before or after the date hereof and irrespective of any general incorporation language in any filings.

ServiceNow makes reference to non-GAAP financial information in the press release. A reconciliation to the nearest comparable GAAP financial measures of the non-GAAP financial measures is included in the press release attached hereto as Exhibit 99.1. These non-GAAP financial measures are reported in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP.

ServiceNow encourages investors to carefully consider its results under GAAP, as well as its supplemental non-GAAP information and the reconciliation between these presentations, to more fully understand its business.

Item 5.02 Departure of Directors or Principal Officers; Election of Directors; Appointment of Principal Officers.

(b)

On July 28, 2020, after over nine years at ServiceNow, David Schneider notified the Company of his decision to retire from the Company at the end of 2020, and to serve as President, Emeritus until his retirement, acting as an advisor to the Chief Executive Officer. Mr. Schneider will remain employed by the Company but will resign from his position as the Company’s President, Global Customer Operations, effective July 29, 2020.

Additionally, on July 28, 2020, Kevin Haverty was named Chief Revenue Officer, effective July 29, 2020. Mr. Haverty has been with ServiceNow for nine years, most recently as EVP, Worldwide Sales.

For additional information, see the press release attached as Exhibit 99.2 to this Current Report on Form 8-K. The information in the press release attached hereto shall not be deemed “filed” for purposes of Section 18 of the Exchange Act or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing of ServiceNow under the Securities Act or the Exchange Act. whether made before or after the date hereof and irrespective of any general incorporation language in any filings.

(e)
As described in further detail in the Company’s proxy statement for its 2020 annual meeting of shareholders, the Company’s executive compensation program is designed to retain, motivate, attract and manage turnover of executives of outstanding ability and potential on our path to $10 billion in revenue and beyond; demand and reward the achievement of key performance measures; reinforce our values, which serve to motivate our leaders to deliver the highest level of company, team and individual performance; discourage excessive risk taking; and ensure that executive compensation is meaningfully related to the creation of long-term shareholder value. The performance-based cash incentive (“Cash Incentive”) and PRSU targets and metrics for the 2020 executive compensation program, which were approved in January of 2020, prior to the COVID-19 pandemic, are subject to a formal mid-year review by the Compensation Committee.

Consistent with these objectives, in its formal mid-year review of the 2020 executive compensation program, on July 28, 2020, the Compensation Committee and the Board of Directors of the Company (the “Board”) determined to lower the annual internal targets for the Cash Incentive and PRSU awards in line with the Company’s adjusted internal annual financial plan. In making this determination, the Compensation Committee and the Board carefully and extensively considered various factors, including the significant changes to the macroeconomic landscape as impacted by the COVID-19 pandemic; our belief that, in this context, companies are focusing their efforts on managing the crisis, and protecting the health and wellbeing of all their stakeholders, including employees, customers and shareholders; the need to ensure that we retain and motivate our key employees; and that the modified targets remain aggressive considering the current environment.

Item 9.01 Financial Statements and Exhibits.



(d)Exhibits.
 
104Cover Page Interactive Data File – the cover page XBRL tags are embedded within the Inline XBRL document





SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

SERVICENOW, INC.
By:/s/ Russell S. Elmer
Russell S. Elmer
General Counsel
Date: July 29, 2020


EX-99.1 2 erq2fy20-document.htm EX-99.1 Document


logojpga011.jpg

ServiceNow Reports Second Quarter 2020 Financial Results


ServiceNow achieves $4 billion subscription revenues annual run rate
Subscription revenues of $1,016 million in Q2 2020, representing 30% year-over-year growth, 32% adjusted for constant currency
40 transactions over $1 million, including two transactions over $10 million, in net new annual contract value in Q2 2020
964 total customers with over $1 million in annual contract value


SANTA CLARA, Calif. - July 29, 2020 - ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, today announced financial results for its second quarter ended June 30, 2020, with subscription revenues of $1,016 million in Q2 2020, representing 30% year-over-year growth, 32% adjusted for constant currency.

During the quarter, ServiceNow closed 40 transactions with more than $1 million, including two transactions over $10 million, in net new annual contract value (ACV). The company now has 964 total customers with more than $1 million in ACV, representing 26% year-over-year growth in customers.

“ServiceNow is leading the workflow revolution, proven by our very strong Q2 results,” said ServiceNow CEO Bill McDermott. “Businesses need to rapidly digitize workflows to deliver great experiences for their customers, employees, and partners. We are the strategic workflow authority helping our customers solve once-in-a-generation challenges and capitalize on the immense opportunities of digital transformation. Every day we are manifesting our purpose — making the world of work, work better for people — on our journey to becoming the defining enterprise software company of the 21st century.”

“In Q2, we achieved our $4 billion revenues run rate milestone. We exceeded the high end of our subscription revenues and billings guidance, while continuing to drive margin expansion and strong free cash flow,” said ServiceNow CFO Gina Mastantuono. “Our best-in-class renewal rate remained at 97%, and customers continue to expand on the Now Platform, giving us conviction to raise our growth and profitability guidance for the year. I am confident in our ability to deliver our second half.”

During the quarter, ServiceNow continued rapid innovation delivering the capabilities customers need to protect revenue, improve productivity, and ensure business resilience. The company released the Safe Workplace apps and dashboard, designed to help make returning to the workplace work for everyone. This suite has now been downloaded by more than 550 organizations worldwide. ServiceNow also hosted its Knowledge 2020 Digital Experience – its largest ever, creating a global digital broadcast environment to engage nearly double the number of customers and partners from last year. ServiceNow’s core business remained very strong. With Now workflows on the Now Platform — the platform of platforms — ServiceNow is accelerating digital transformation for its customers by enabling the consumer-grade workflow experiences that are more important than ever for their employees and customers.



1


Second Quarter 2020 GAAP and Non-GAAP Results:

The following table summarizes our financial results for the second quarter 2020:
Second Quarter 2020
GAAP Results
Second Quarter 2020 Non-GAAP Results(1)
Amount
($ millions)
Year/Year
Growth (%)
Amount
($ millions)
Year/Year
Growth (%)
Adjusted Amount 
($ millions)(2)
Adjusted Year/Year Growth (%)
Subscription revenues$1,01630 %$1,02732 %
Professional services and other revenues$55%$56%
Total revenues$1,07128 %$1,08330 %
Subscription billings$1,01825 %$1,03326 %
Professional services and other billings$6113 %$6214 %
Total billings$1,07924 %$1,09526 %
Amount
($ millions)
Margin (%)Amount
($ millions)
Margin (%)
Subscription gross profit$84483 %$88187 %
Professional services and other gross profit (loss)($6)(10 %)$713 %
Total gross profit$83878 %$88883 %
Income from operations$62%$29528 %
Net cash provided by operating activities$36834 %
Free cash flow$25924 %
Amount
($ millions)
Earnings per Basic/Diluted Share ($)Amount
($ millions)
Earnings per Basic/Diluted Share ($)
Net income$41$0.21 / $0.20$243$1.27 / $1.23

(1)We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures, and the table entitled “GAAP to Non-GAAP Reconciliation” for a reconciliation of GAAP to non-GAAP measures.
(2)Non-GAAP adjusted subscription revenues, professional services and other revenues, total revenues and professional services and other billings are adjusted for constant currency. Non-GAAP adjusted subscription billings and total billings are adjusted for constant currency and constant billings duration. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures, and the table entitled “GAAP to Non-GAAP Reconciliation” for a reconciliation of GAAP to non-GAAP measures.
Note: Numbers rounded for presentation purposes.



 













        



2


Financial Outlook

Our guidance includes GAAP and non-GAAP financial measures.

The following table summarizes our guidance for the third quarter 2020:
Third Quarter 2020
GAAP Guidance
Third Quarter 2020 Non-GAAP Guidance(1)
Amount 
($ millions)(2)
Year/Year
Growth (%)
Amount 
($ millions)(2)
Year/Year
Growth (%)
Adjusted Amount 
($ millions)(3)
Adjusted Year/ Year Growth (%)
Subscription revenues$1,055 - $1,060 26% - 27%$1,055 - $1,060 26% - 27%
Subscription billings$995 - $1,015 15% - 17%$1,003 - $1,023 16% - 18%
Margin (%)
Income from operations22 %
Amount
(millions)
Weighted-average shares used to compute diluted net income per share199  

(1)We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures, and the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures.
(2)Guidance for GAAP subscription revenues and non-GAAP subscription billings is based on foreign exchange rates as of June 30, 2020 for entities reporting in currencies other than U.S. Dollars.
(3)Non-GAAP adjusted subscription revenues are adjusted for constant currency. Non-GAAP adjusted subscription billings are adjusted for constant currency and constant billings duration. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures, and the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures.

The following table summarizes our guidance for full-year 2020:
Full-Year 2020
GAAP Guidance
Full-Year 2020 Non-GAAP Guidance(1)
Amount 
($ millions)(2)
Year/Year
Growth (%)
Amount 
($ millions)(2)
Year/Year
Growth (%)
Adjusted Amount 
($ millions)(3)
Adjusted Year/ Year Growth (%)
Subscription revenues$4,185 - $4,200 29%$4,210 - $4,225 29% - 30%
Subscription billings$4,660 - $4,700 23% - 24%$4,702 - $4,742 24% - 25%
Margin (%)
Subscription gross profit86 %
Income from operations24 %
Free cash flow29.5 %
Amount
(millions)
Weighted-average shares used to compute diluted net income per share198  

(1)We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures, and the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures.
(2)GAAP subscription revenues and non-GAAP subscription billings for the future quarters included in our full-year 2020 guidance are based on foreign exchange rates as of June 30, 2020 for entities reporting in currencies other than U.S. Dollars.
(3)Non-GAAP adjusted subscription revenues are adjusted for constant currency. Non-GAAP adjusted subscription billings are adjusted for constant currency and constant billings duration. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures, and the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures.

3


As with our previously issued full-year 2020 guidance dated April 29, 2020, our guidance factors in assumptions regarding the expected impacts of COVID-19 on our business. This assumes that generally the most significant headwinds would occur in the second and third quarter of 2020, that there will be uncertainty around new business, renewal timing or billings terms, particularly with customers in industries highly affected by COVID-19, and that these economic conditions could persist throughout the remainder of the year. These assumptions are based on information available to us today. Significant variation from these assumptions could cause us to modify our guidance higher or lower.

The following table compares our updated full-year 2020 guidance against our previously issued full-year 2020 guidance dated April 29, 2020:
Comparison of Updated Full-Year 2020 Guidance to Previously Issued Guidance(1)
($ millions)
Previous Guidance Midpoint(2)
Currency Impact(3)
Duration Impact(4)
Guidance Change
Current Guidance Midpoint(5)
GAAP subscription revenues$4,135$19$0$39$4,193
Non-GAAP subscription billings(6)
$4,630$22$0$28$4,680

(1)Numbers rounded for presentation purposes.
(2)Refers to previously issued full-year 2020 guidance dated April 29, 2020.
(3)GAAP subscription revenues and non-GAAP subscription billings for the future quarters included in our full-year 2020 guidance are based on foreign exchange rates in effect at the end of the current quarter for entities reporting in currencies other than U.S. Dollars. Currency impact represents the sum of (i) the impact of the difference between the actual average rates in the period used to calculate our Q2 2020 actual results and the rates as of March 31, 2020 assumed in our previously issued guidance dated April 29, 2020 plus (ii) the impact of the difference between the exchange rates in effect as of June 30, 2020 assumed in our updated full-year 2020 guidance, and the rates as of March 31, 2020 assumed in our previously issued guidance dated April 29, 2020.
(4)Represents the impact of billings greater than 12 months in excess of guidance assumptions.
(5)Represents the updated full-year 2020 guidance presented in the table above.
(6)We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures, and the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures.

Conference Call Details 

The conference call will begin at 2 p.m. Pacific Time (22:00 BST) on July 29, 2020. Interested parties may listen to the call by dialing (833) 513-0567 (Passcode: 3395375), or if outside North America, by dialing (236) 714-2186 (Passcode: 3395375). Individuals may access the live teleconference from this webcast link:

https://event.on24.com/wcc/r/2399486/795C3DADBA1B185511D571A263A6CCAE

An audio replay of the conference call and webcast will be available two hours after its completion and will be accessible for 30 days. To hear the replay, interested parties may go to the investor relations section of the ServiceNow website or dial (800) 585-8367 (Passcode: 3395375), or if outside North America, by dialing (416) 621-4642 (Passcode: 3395375).

Investor Presentation Details

An investor presentation providing additional information and analysis can be found at http://investors.servicenow.com.

Statement Regarding Use of Non-GAAP Financial Measures

We report the following non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP.

Adjusted revenues. We present revenues adjusted for constant currency to provide a framework for assessing how our business performed excluding the effect of foreign currency rate fluctuations. To present this information, current period results for entities reporting in currencies other than U.S. Dollars (USD) are converted into USD at the average exchange rates in effect during the comparison period (for Q2 2019, the average exchange rates in effect for our major currencies were 1 USD to 0.8899 Euros and 1 USD to 0.7781 British Pound Sterling (GBP)), rather than the actual average exchange rates in effect during the current period (for Q2 2020, the average exchange rates in effect for our major currencies were 1 USD to 0.9083 Euros and 1 USD to 0.8059 GBP). Similarly, in our guidance, we apply the average exchange rates in effect during the comparison period rather than the exchange rates for the guidance period. We believe the presentation of revenues adjusted for constant currency facilitates the comparison of revenues year-over-year.
4



Billings and Adjusted billings. We believe billings is a useful leading indicator regarding the performance of our business. We define subscription billings, professional services and other billings, and total billings as the applicable revenue plus the applicable change in deferred revenue, unbilled receivables and customer deposits as presented or derived from the statement of cash flows. We adjust billings for constant currency, as described above, and for constant duration by replacing the portion of multi-year billings in excess of twelve months during the current or guidance period with the portion of multi-year billings in excess of twelve months during the comparison period. We believe these adjustments facilitate greater comparability in our billings information year-over-year.

Gross profit, Income from operations, Net income and Net income per share - diluted. Our non-GAAP presentation of gross profit, income from operations, and net income measures exclude certain non-cash or non-recurring items, including stock-based compensation expense, amortization of debt discount and issuance costs related to our convertible senior notes, loss on early note conversions, amortization of purchased intangibles, legal settlements, business combination and other related costs, and the related income tax effect of these adjustments. The non-GAAP weighted-average shares used to compute our non-GAAP net income per share - diluted excludes the dilutive effect of the in-the-money portion of convertible senior notes as they are covered by our note hedges, and includes the dilutive effect of time-based stock awards, the dilutive effect of warrants and the potentially dilutive effect of our stock awards with performance conditions not yet satisfied at forecasted attainment levels to the extent we believe it is probable that the performance condition will be met. We believe these adjustments provide useful supplemental information to investors and facilitates the analysis of our operating results and comparison of operating results across reporting periods.

Free cash flow. Free cash flow is defined as net cash provided by (used in) operating activities plus cash paid for legal settlements and repayments of convertible senior notes attributable to debt discount, reduced by purchases of property and equipment. Free cash flow margin is calculated as free cash flow as a percentage of total revenues. We believe information regarding free cash flow and free cash flow margin provides useful information to investors because it is an indicator of the strength and performance of our business operations.

Our presentation of non-GAAP financial measures may not be comparable to similar measures used by other companies. We encourage investors to carefully consider our results under GAAP, as well as our supplemental non-GAAP information and the reconciliation between these presentations, to more fully understand our business. Please see the tables included at the end of this release for the reconciliation of GAAP and non-GAAP results and guidance.

Use of Forward-Looking Statements

This release contains “forward-looking statements” regarding our performance, including but not limited to statements in the section entitled “Financial Outlook.” Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) the impact and duration of the health impact of COVID-19 and the economic impact of safety measures to mitigate its impact, including the effectiveness, extent and duration of efforts to limit the spread and impact of the disease, such as “shelter in place” and similar government directives; (ii) our ability to compete successfully against existing and new competitors, (iii) our ability to comply with evolving privacy laws, data transfer restrictions, and other foreign and domestic standards related to data and the Internet, (iv) our ability to predict, prepare for and respond promptly to rapidly evolving technological, market and customer developments, (v) errors, interruptions, delays, or security breaches in or of our service or data centers, (vi) our ability to grow our business, including converting remaining performance obligations into revenue, adding and retaining customers, selling additional subscriptions to existing customers, selling to larger enterprises, government and regulated organizations with complex sales cycles and certification processes, and entering new geographies and markets, (vii) our ability to develop and gain customer acceptance of new and improved products and services, including those acquired through strategic transactions, and (viii) material changes in the value of foreign currencies relative to the U.S. Dollar. Additionally, these forward-looking statements, particularly our guidance, involve risk, uncertainties and assumptions, including those related to the continued impacts of COVID-19 on our business and global economic conditions. Many of these assumptions relate to matters that are beyond our control and changing rapidly, including, but not limited to, the timeframes for and severity of social distancing and other mitigation requirements, the continued impact of COVID-19 on our customers’ purchasing decisions and the length of our sales cycles, particularly for customers in certain industries highly affected by COVID-19. Significant variation from the assumptions underlying our forward-looking statements could cause our actual results to vary, and the impact could be significant.

5


Further information on these and other factors that could affect our financial results are included in our Form 10-Q that will be filed for the quarter ended June 30, 2020 and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-K filed for the year ended December 31, 2019.

We undertake no obligation, and do not intend, to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

About ServiceNow

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Media Contact:
Sara Day
650.336.3123
press@servicenow.com

Investor Contact:
Darren Yip
925.388.7205
ir@servicenow.com

6


ServiceNow, Inc.
Condensed Consolidated Statements of Operations
(in thousands, except per share data)
(unaudited)
Three Months EndedSix Months Ended
June 30, 2020June 30, 2019June 30, 2020June 30, 2019
Revenues:
Subscription$1,015,528  $780,989  $2,010,230  $1,520,975  
Professional services and other55,314  52,915  106,952  101,855  
Total revenues1,070,842  833,904  2,117,182  1,622,830  
Cost of revenues (1):
Subscription171,934  135,479  331,655  262,068  
Professional services and other61,005  62,668  124,650  122,331  
Total cost of revenues232,939  198,147  456,305  384,399  
Gross profit837,903  635,757  1,660,877  1,238,431  
Operating expenses (1):
Sales and marketing426,519  393,895  867,753  755,304  
Research and development245,081  183,420  471,738  355,942  
General and administrative104,037  85,442  209,785  169,898  
Total operating expenses775,637  662,757  1,549,276  1,281,144  
Income (loss) from operations62,266  (27,000) 111,601  (42,713) 
Interest expense(8,488) (8,269) (17,058) (16,437) 
Interest income and other income, net8,252  18,954  15,849  31,379  
Income (loss) before income taxes62,030  (16,315) 110,392  (27,771) 
Provision for (benefit from) income taxes21,264  (5,236) 21,395  (15,147) 
Net income (loss)$40,766  $(11,079) $88,997  $(12,624) 
Net income (loss) per share - basic$0.21  $(0.06) $0.47  $(0.07) 
Net income (loss) per share - diluted$0.20  $(0.06) $0.44  $(0.07) 
Weighted-average shares used to compute net income (loss) per share - basic191,319  186,678  190,731  184,419  
Weighted-average shares used to compute net income (loss) per share - diluted201,453  186,678  200,843  184,419  

(1)Includes stock-based compensation as follows:
 Three Months EndedSix Months Ended
June 30, 2020June 30, 2019June 30, 2020June 30, 2019
Cost of revenues:
Subscription$24,960  $19,117  $46,484  $35,139  
Professional services and other12,791  10,951  24,803  20,882  
Operating expenses:
Sales and marketing78,967  69,229  149,127  131,359  
Research and development70,163  50,041  129,066  93,623  
General and administrative29,959  22,422  55,645  48,207  



7


ServiceNow, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
(unaudited)
June 30, 2020December 31, 2019
Assets
Current assets:
Cash and cash equivalents$837,309  $775,778  
Short-term investments1,505,362  915,317  
Accounts receivable, net631,992  835,279  
Current portion of deferred commissions191,877  175,039  
Prepaid expenses and other current assets170,582  125,488  
Total current assets3,337,122  2,826,901  
Deferred commissions, less current portion355,684  333,448  
Long-term investments776,807  1,013,332  
Property and equipment, net547,253  468,085  
Operating lease right-of-use assets463,220  402,428  
Intangible assets, net163,857  143,850  
Goodwill211,416  156,756  
Deferred tax assets594,155  599,633  
Other assets71,795  77,997  
Total assets$6,521,309  $6,022,430  
Liabilities and Stockholders’ Equity
Current liabilities:
Accounts payable$85,757  $52,960  
Accrued expenses and other current liabilities446,653  461,403  
Current portion of deferred revenue2,250,719  2,185,754  
Current portion of operating lease liabilities65,742  52,668  
Total current liabilities2,848,871  2,752,785  
Deferred revenue, less current portion31,399  40,038  
Operating lease liabilities, less current portion436,499  383,221  
Convertible senior notes, net696,123  694,981  
Other long-term liabilities29,611  23,464  
Stockholders’ equity2,478,806  2,127,941  
Total liabilities and stockholders’ equity$6,521,309  $6,022,430  



8


ServiceNow, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
(unaudited)
 Three Months EndedSix Months Ended
June 30, 2020June 30, 2019June 30, 2020June 30, 2019
Cash flows from operating activities:
Net income (loss)$40,766  $(11,079) $88,997  $(12,624) 
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization82,390  60,328  158,628  115,777  
Amortization of deferred commissions51,734  39,974  101,215  79,531  
Amortization of debt discount and issuance costs8,488  8,269  17,058  16,437  
Stock-based compensation216,840  171,760  405,125  329,210  
Deferred income taxes(1,650) (1,593) (3,177) (3,073) 
Repayments of convertible senior notes attributable to debt discount(1,693) —  (1,975) —  
Unrealized gains on non-marketable equity securities(2,007) (2,932) (1,944) (2,932) 
Other(906) (1,115) 1,302  (391) 
Changes in operating assets and liabilities, net of effect of business combinations:
Accounts receivable(8,774) (79,751) 200,015  71,354  
Deferred commissions(73,184) (50,595) (143,981) (97,194) 
Prepaid expenses and other assets(12,038) 5,176  (32,429) (28,483) 
Accounts payable16,645  18,531  37,324  25,093  
Deferred revenue9,401  38,820  69,248  100,190  
Accrued expenses and other liabilities42,042  47,942  (35,784) 11,688  
Net cash provided by operating activities368,054  243,735  859,622  604,583  
Cash flows from investing activities:
Purchases of property and equipment(110,464) (49,896) (193,671) (97,020) 
Business combinations, net of cash acquired—  —  (82,948) —  
Purchases of intangibles(6,500) (36,160) (6,500) (36,160) 
Purchases of investments(579,919) (361,859) (1,107,738) (800,641) 
Sales and maturities of investments452,824  245,433  765,384  508,318  
Realized gains (losses) on derivatives not designated as hedging instruments, net984  (35) (2,636) 22,113  
Net cash used in investing activities(243,075) (202,517) (628,109) (403,390) 
Cash flows from financing activities:
Repayments of convertible senior notes attributable to principal(13,502) —  (15,738) —  
Proceeds from employee stock plans24,148  10,207  91,056  63,300  
Taxes paid related to net share settlement of equity awards(112,857) (108,126) (238,557) (247,619) 
Net cash used in financing activities(102,211) (97,919) (163,239) (184,319) 
Foreign currency effect on cash, cash equivalents and restricted cash5,787  207  (4,862) 1,286  
Net increase (decrease) in cash, cash equivalents and restricted cash28,555  (56,494) 63,412  18,160  
Cash, cash equivalents and restricted cash at beginning of period812,848  643,192  777,991  568,538  
Cash, cash equivalents and restricted cash at end of period$841,403  $586,698  $841,403  $586,698  
9


ServiceNow, Inc.
GAAP to Non-GAAP Reconciliation
(in thousands, except per share data)
(unaudited)
Three Months EndedSix Months Ended
June 30, 2020June 30, 2019Growth RatesJune 30, 2020June 30, 2019Growth Rates
Subscription revenues:
GAAP subscription revenues$1,015,528  $780,989  30%$2,010,230  $1,520,975  32%
Effects of foreign currency rate fluctuations11,531  23,106  
Non-GAAP adjusted subscription revenues(1)
$1,027,059  32%$2,033,336  34%
Subscription billings:
GAAP subscription revenues$1,015,528  $780,989  30%$2,010,230  $1,520,975  32%
Change in subscription deferred revenue, unbilled receivables and customer deposits2,704  35,915  63,061  105,526  
Non-GAAP subscription billings1,018,232  816,904  25%2,073,291  1,626,501  27%
Effects of foreign currency rate fluctuations12,121  23,904  
Effects of fluctuations in billings duration2,774  899  
Non-GAAP adjusted subscription billings(2)
$1,033,127  26%$2,098,094  29%
Professional services and other revenues:
GAAP professional services and other revenues$55,314  $52,915  5%$106,952  $101,855  5%
Effects of foreign currency rate fluctuations720  1,639  
Non-GAAP adjusted professional service and other revenues(1)
$56,034  6%$108,591  7%
Professional services and other billings:
GAAP professional services and other revenues$55,314  $52,915  5%$106,952  $101,855  5%
Change in professional services and other deferred revenue5,670  1,196  2,163  190  
Non-GAAP professional services and other billings60,984  54,111  13%109,115  102,045  7%
Effects of foreign currency rate fluctuations720  1,639  
Non-GAAP adjusted professional services and other billings(2)
$61,704  14%$110,754  9%
Total revenues:
GAAP total revenues$1,070,842  $833,904  28%$2,117,182  $1,622,830  30%
Effects of foreign currency rate fluctuations12,251  24,745  
Non-GAAP adjusted total revenues(1)
$1,083,093  30%$2,141,927  32%
Total billings:
GAAP total revenues$1,070,842  $833,904  28%$2,117,182  $1,622,830  30%
Change in total deferred revenue, unbilled receivables and customer deposits8,374  37,111  65,224  105,716  
Non-GAAP total billings1,079,216  871,015  24%2,182,406  1,728,546  26%
Effects of foreign currency rate fluctuations12,841  25,543  
Effects of fluctuations in billings duration2,774  899  
Non-GAAP adjusted total billings(2)
$1,094,831  26%$2,208,848  28%
Cost of revenues:
GAAP subscription cost of revenues$171,934  $135,479  $331,655  $262,068  
Stock-based compensation(24,960) (19,117) (46,484) (35,139) 
Amortization of purchased intangibles(11,998) (5,614) (18,854) (10,314) 
Non-GAAP subscription cost of revenues$134,976  $110,748  $266,317  $216,615  
GAAP professional services and other cost of revenues$61,005  $62,668  $124,650  $122,331  
Stock-based compensation(12,791) (10,951) (24,803) (20,882) 
Non-GAAP professional services and other cost of revenues$48,214  $51,717  $99,847  $101,449  
Gross profit (loss):
GAAP subscription gross profit$843,594  $645,510  $1,678,575  $1,258,907  
Stock-based compensation24,960  19,117  46,484  35,139  
Amortization of purchased intangibles11,998  5,614  18,854  10,314  
Non-GAAP subscription gross profit$880,552  $670,241  $1,743,913  $1,304,360  
GAAP professional services and other gross loss$(5,691) $(9,753) $(17,698) $(20,476) 
Stock-based compensation12,791  10,951  24,803  20,882  
Non-GAAP professional services and other gross profit$7,100  $1,198  $7,105  $406  
GAAP gross profit$837,903  $635,757  $1,660,877  $1,238,431  
Stock-based compensation37,751  30,068  71,287  56,021  
Amortization of purchased intangibles11,998  5,614  18,854  10,314  
Non-GAAP gross profit$887,652  $671,439  $1,751,018  $1,304,766  
Gross margin:
GAAP subscription gross margin83 %83 %84 %83 %
Stock-based compensation as % of subscription revenues%%%%
Amortization of purchased intangibles as % of subscription revenues%%%%
Non-GAAP subscription gross margin87 %86 %87 %86 %
GAAP professional services and other gross margin(10 %)(18 %)(17 %)(20 %)
Stock-based compensation as % of professional services and other revenues23 %20 %24 %20 %
Non-GAAP professional services and other gross margin13 %%%%
GAAP gross margin78 %76 %78 %76 %
Stock-based compensation as % of total revenues%%%%
Amortization of purchased intangibles as % of total revenues%%%%
Non-GAAP gross margin83 %81 %83 %80 %
Operating expenses:
GAAP sales and marketing expenses$426,519  $393,895  $867,753  $755,304  
Stock-based compensation(78,967) (69,229) (149,127) (131,359) 
Amortization of purchased intangibles(311) —  (622) —  
Non-GAAP sales and marketing expenses$347,241  $324,666  $718,004  $623,945  
GAAP research and development expenses$245,081  $183,420  $471,738  $355,942  
Stock-based compensation(70,163) (50,041) (129,066) (93,623) 
Amortization of purchased intangibles(455) (455) (910) (910) 
Non-GAAP research and development expenses$174,463  $132,924  $341,762  $261,409  
GAAP general and administrative expenses$104,037  $85,442  $209,785  $169,898  
Stock-based compensation(29,959) (22,422) (55,645) (48,207) 
Amortization of purchased intangibles(1,939) (1,950) (4,632) (3,837) 
Business combination and other related costs(1,186) (173) (4,061) (146) 
Non-GAAP general and administrative expenses$70,953  $60,897  $145,447  $117,708  
GAAP total operating expenses$775,637  $662,757  $1,549,276  $1,281,144  
Stock-based compensation(179,089) (141,692) (333,838) (273,189) 
Amortization of purchased intangibles(2,705) (2,405) (6,164) (4,747) 
Business combination and other related costs(1,186) (173) (4,061) (146) 
Non-GAAP total operating expenses$592,657  $518,487  $1,205,213  $1,003,062  
Income (loss) from operations:
GAAP income (loss) from operations$62,266  $(27,000) $111,601  $(42,713) 
Stock-based compensation216,840  171,760  405,125  329,210  
Amortization of purchased intangibles14,703  8,019  25,018  15,061  
Business combination and other related costs1,186  173  4,061  146  
Non-GAAP income from operations$294,995  $152,952  $545,805  $301,704  
Operating margin:
GAAP operating margin%(3 %)%(3 %)
Stock-based compensation as % of total revenues20 %21 %19 %20 %
Amortization of purchased intangibles as % of total revenues%%%%
Business combination and other related costs as % of total revenues%%%%
Non-GAAP operating margin28 %18 %26 %19 %
Net income (loss):
GAAP net income (loss)$40,766  $(11,079) $88,997  $(12,624) 
Stock-based compensation216,840  171,760  405,125  329,210  
Amortization of purchased intangibles14,703  8,019  25,018  15,061  
Business combination and other related costs1,186  173  4,061  146  
Amortization of debt discount and issuance costs for the convertible senior notes8,488  8,269  17,058  16,437  
Loss on early note conversions817  —  907  —  
Income tax expense effects related to the above adjustments(39,549) (39,617) (91,117) (81,763) 
Non-GAAP net income$243,251  $137,525  $450,049  $266,467  
Net income (loss) per share - basic and diluted:
GAAP net income (loss) per share - basic$0.21  $(0.06) $0.47  $(0.07) 
GAAP net income (loss) per share - diluted$0.20  $(0.06) $0.44  $(0.07) 
Non-GAAP net income per share - basic$1.27  $0.74  $2.36  $1.44  
Non-GAAP net income per share - diluted$1.23  $0.71  $2.28  $1.38  
GAAP weighted-average shares used to compute net income (loss) per share - basic191,319  186,678  190,731  184,419  
GAAP weighted-average shares used to compute net income (loss) per share - diluted201,453  186,678  200,843  184,419  
Effects of dilutive time-based stock awards(3)
—  6,100  —  6,199  
Effects of in-the-money portion of convertible senior notes(3)
(3,510) —  (3,414) —  
Effects of warrants(3)
—  1,584  —  2,617  
Effects of stock awards with performance conditions not yet satisfied(3)
19  100   43  
Non-GAAP weighted-average shares used to compute net income per share - diluted197,962  194,462  197,430  193,278  
Free cash flow:
GAAP net cash provided by operating activities$368,054  $243,735  $859,622  $604,583  
Purchases of property and equipment(110,464) (49,896) (193,671) (97,020) 
Repayments of convertible senior notes attributable to debt discount1,693  —  1,975  —  
Non-GAAP free cash flow$259,283  $193,839  $667,926  $507,563  
Free cash flow margin:
GAAP net cash provided by operating activities as % of total revenues34 %29 %41 %37 %
Purchases of property and equipment as % of total revenues(10 %)(6 %)(9 %)(6 %)
Repayments of convertible senior notes attributable to debt discount as % of total revenues%— %%— %
Non-GAAP free cash flow margin24 %23 %32 %31 %

(1)Adjusted revenues and the corresponding growth rates are derived by applying the average exchange rates in effect during the comparison period rather than the actual average exchange rates in effect during the current period.
(2)Adjusted billings and the corresponding growth rates are derived by applying the average exchange rates in effect during the comparison period rather than the actual average exchange rates in effect during the current period, and by replacing the portion of multi-year billings in excess of twelve months during the current period with the portion of multi-year billings in excess of twelve months during the comparison period.
(3)Effects of dilutive time-based stock awards, in-the-money portion of convertible senior notes and warrants are included in the GAAP weighted-average diluted shares in periods where we have GAAP net income. We exclude the in-the-money portion of convertible senior notes for non-GAAP weighted-average diluted
shares as they are covered by our note hedges. We include stock awards with performance conditions not yet satisfied for non-GAAP weighted average diluted shares at forecasted attainment levels to the extent we believe it is probable that the performance condition will be met.




10


ServiceNow, Inc.
Reconciliation of Non-GAAP Financial Guidance

The financial guidance provided below is an estimate based on information available as of June 30, 2020. The company’s future performance and financial results are subject to risks and uncertainties, and actual results could differ materially from the guidance set forth below. Some of the factors that could affect the company’s financial results are stated above in this press release. Further information on these and other factors that could affect our financial results are included in our Form 10-K for the year ended December 31, 2019 and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-Q that will be filed for the three months ended June 30, 2020. The company assumes no obligation to update any forward-looking statements or information, which speak as of their respective dates.
Three Months Ended
September 30, 2020
September 30, 2019(3)
Growth Rates
 
GAAP subscription revenues$1,055 - $1,060 million$835 million 26% - 27%
Effects of foreign currency rate fluctuations
NM(5)
Non-GAAP adjusted subscription revenues(1)
$1,055 - $1,060 million 26% - 27%
GAAP subscription revenues$1,055 - $1,060 million$835 million 26% - 27%
Change in subscription deferred revenue, unbilled receivables and customer deposits(60) - (45) million$29 million
Non-GAAP subscription billings$995 - $1,015 million$864 million 15% - 17%
Effects of foreign currency rate fluctuations
NM(5)
Effects of fluctuations in billings duration8 million
Non-GAAP adjusted subscription billings(2)
$1,003 - $1,023 million 16% - 18%
GAAP operating margin1%
Stock-based compensation expense as % of total revenues20%
Amortization of purchased intangibles as % of total revenues1%
Business combination and other related costs as % of total revenues0%
Non-GAAP operating margin22%
GAAP weighted-average shares used to compute net income per share - diluted203 million
Effects of in-the-money portion of convertible senior notes(4)
(4) million
Non-GAAP weighted-average shares used to compute net income per share - diluted199 million
11



Twelve Months Ended
December 31, 2020
December 31, 2019(3)
Growth Rates
 
GAAP subscription revenues$4,185 - $4,200 million$3,255 million 29%
Effects of foreign currency rate fluctuations25 million
Non-GAAP adjusted subscription revenues(1)
$4,210 - $4,225 million 29% - 30%
GAAP subscription revenues$4,185 - $4,200 million$3,255 million 29%
Change in subscription deferred revenue, unbilled receivables and customer deposits475 - 500 million533 million
Non-GAAP subscription billings$4,660 - $4,700 million$3,788 million 23% - 24%
Effects of foreign currency rate fluctuations28 million
Effects of fluctuations in billings duration14 million
Non-GAAP adjusted subscription billings(2)
$4,702 - $4,742 million 24% - 25%
GAAP subscription gross margin83%
Stock-based compensation expense as % of subscription revenues2%
Amortization of purchased intangibles as % of subscription revenues1%
Non-GAAP subscription margin86%
GAAP operating margin4%
Stock-based compensation expense as % of total revenues19%
Amortization of purchased intangibles as % of total revenues1%
Business combination and other related costs as % of total revenues0%
Non-GAAP operating margin24%
GAAP net cash provided by operating activities as % of total revenues37.5%
Purchases of property and equipment as % of total revenues(8%)
Repayments of convertible senior notes attributable to debt discount as % of total revenues0%
Non-GAAP free cash flow margin29.5%
GAAP weighted-average shares used to compute net income per share - diluted201 million
Effects of in-the-money portion of convertible senior notes(4)
(3) million
Non-GAAP weighted-average shares used to compute net income per share - diluted198 million

(1)Adjusted revenues and the corresponding growth rates are derived by applying the average exchange rates in effect during the comparison period rather than the exchange rates for the guidance period.
(2)Adjusted billings and the corresponding growth rates are derived by applying the average exchange rates in effect during the comparison period rather than the exchange rates for the guidance period, and by replacing the portion of multi-year billings in excess of twelve months for the guidance period with the actual portion of multi-year billings in excess of twelve months during the comparison period.
(3)Effects of foreign currency rate fluctuations and fluctuations in billing durations are not applicable for the comparison period.
(4)We exclude the in-the-money portion of convertible senior notes for non-GAAP weighted-average diluted shares as they are covered by our note hedges.
(5)NM - Not meaningful.
12
EX-99.2 3 a992-pressreleasedated.htm EX-99.2 Document

ServiceNow Evolves Go-to-Market Functions to Drive Deeper Customer Success and Engagement, Build an Exceptional Partner Ecosystem and Scale Growth to $10 Billion

Executives Kevin Haverty and Lara Caimi Named to New Go-to-Market Leadership Roles; Global Customer Operations President David Schneider Retiring at End of 2020

SANTA CLARA, Calif. – July 29, 2020 – ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced an evolution of its go-to-market functions to drive deeper customer success and engagement and to build an exceptional partner ecosystem as the company scales growth to $10 billion in revenue and beyond.

Effective immediately, executive Kevin Haverty is named Chief Revenue Officer, leading all global sales activities; executive Lara Caimi is named to the new role of Chief Customer and Partner Officer, leading all customer success activities and partner ecosystem development. Both will report to ServiceNow CEO Bill McDermott. David Schneider, President of Global Customer Operations and a long-time ServiceNow leader, is retiring. Effective immediately, Schneider will step down from his role and serve as President Emeritus, working with McDermott until his retirement at year end.

“Nothing is more important to us than helping our customers win by digitally transforming their businesses with Now workflows on the Now Platform,” said ServiceNow CEO Bill McDermott. “As we scale ServiceNow’s growth to $10 billion and beyond, we are evolving our go-to-market strengths under two experienced ServiceNow leaders. Kevin and Lara will ensure we continue to be an indispensable strategic partner to our customers on their digital transformation journey.

“David Schneider is an exceptional leader who has helped build an absolutely world-class go-to-market team,” McDermott continued. “Throughout his nine years at ServiceNow, David has epitomized our purpose each and every day. David leaves an incredible legacy, a strong foundation for Kevin and Lara to build upon, and many, many ServiceNow friends. David is family, and always will be. I wish him nothing but the best.”

Haverty also has been with ServiceNow for nine years. For the last six years, he has led the company’s global sales organization. As Chief Revenue Officer, he will be responsible for overseeing the global sales organization, including sales enablement, industry solutions, and global sales operations.

During the past three years at ServiceNow, Caimi served as Chief Strategy Officer and, in partnership with Haverty, co-architected the company’s go-to-market strategy to $10 billion in revenue. Previously, Caimi served as a Partner at Bain & Company, where she worked over the course of 17 years. In her new role as Chief Customer and Partner Officer, Caimi will lead all customer success activities, ensuring successful implementations and quick time-to-value. Caimi also will oversee the growth of ServiceNow’s strong partner ecosystem, building strategic partner relationships and alliances to drive customer success.

Succeeding Caimi as Chief Strategy Officer is Nick Tzitzon, who joined ServiceNow in 2020, leading operations for the Office of the CEO. Previously, he spent more than seven years at SAP, most recently serving as Executive Vice President, where he was a member of the company’s global leadership team and advised Bill McDermott on strategic initiatives ranging from corporate strategy to ecosystem expansion, portfolio planning, and customer engagement. He was also an executive sponsor of the company’s Autism at Work Program.





About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

###

For more information:

ServiceNow PR
Penny Bruce
(408) 893-0601
penelope.bruce@servicenow.com

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DE 001-35580 20-2056195 2225 Lawson Lane Santa Clara CA 95054 408 501-8550 false false false false Common stock, par value $0.001 per share NOW NYSE false XML 11 R1.htm IDEA: XBRL DOCUMENT v3.20.2
Cover
Jul. 28, 2020
Cover [Abstract]  
Document Type 8-K
Document Period End Date Jul. 28, 2020
Entity Registrant Name SERVICENOW, INC.
Entity Incorporation, State or Country Code DE
Entity File Number 001-35580
Entity Tax Identification Number 20-2056195
Entity Address, Address Line One 2225 Lawson Lane
Entity Address, City or Town Santa Clara
Entity Address, State or Province CA
Entity Address, Postal Zip Code 95054
City Area Code 408
Local Phone Number 501-8550
Written Communications false
Soliciting Material false
Pre-commencement Tender Offer false
Pre-commencement Issuer Tender Offer false
Title of 12(b) Security Common stock, par value $0.001 per share
Trading Symbol NOW
Security Exchange Name NYSE
Entity Emerging Growth Company false
Entity Central Index Key 0001373715
Amendment Flag false

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