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Summary of Significant Accounting Policies - Impact on Statement of Operations (Details) - USD ($)
$ / shares in Units, $ in Thousands
12 Months Ended
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Revenues:      
Total revenues $ 2,608,816 $ 1,918,494 [1] $ 1,390,985 [1]
Cost of revenues:      
Total cost of revenues [2] 622,658 499,862 [1] 398,995 [1]
Gross profit 1,986,158 1,418,632 [1] 991,990 [1]
Operating expenses:      
Sales and marketing [2] 1,203,056 894,977 [1] 659,983 [1]
Total operating expenses [2] 2,028,584 1,483,028 [1] 1,374,158 [1]
Loss from operations (42,426) (64,396) [1] (382,168) [1]
Interest income and other income (expense), net 56,135 4,384 [1] 5,027 [1]
Loss before income taxes (39,024) (113,406) [1] (410,419) [1]
Provision for (benefit from) income taxes (12,320) 3,440 [1] 3,830 [1]
Net loss $ (26,704) $ (116,846) [1],[3] $ (414,249) [1],[3]
Net loss per share - basic and diluted (in USD per share) $ (0.15) $ (0.68) [1] $ (2.52) [1]
Weighted-average shares used to compute net loss per share - basic and diluted (in shares) 177,846,023 171,175,577 [1] 164,533,823 [1]
Total subscription revenues      
Revenues:      
Total revenues $ 2,421,313 $ 1,739,500 [1] $ 1,234,070 [1]
Cost of revenues:      
Total cost of revenues [2] 417,421 315,570 [1] 235,414 [1]
Professional services and other      
Revenues:      
Total revenues 187,503 178,994 [1] 156,915 [1]
Cost of revenues:      
Total cost of revenues [2] $ 205,237 184,292 [1] 163,581 [1]
Previously Reported      
Revenues:      
Total revenues   1,933,026 1,390,513
Cost of revenues:      
Total cost of revenues   499,772 398,682
Gross profit   1,433,254 991,831
Operating expenses:      
Sales and marketing   946,617 700,464
Total operating expenses   1,534,668 1,414,639
Loss from operations   (101,414) (422,808)
Interest income and other income (expense), net   5,804 6,035
Loss before income taxes   (149,004) (450,051)
Provision for (benefit from) income taxes   126 1,753
Net loss   $ (149,130) $ (451,804)
Net loss per share - basic and diluted (in USD per share)   $ (0.87) $ (2.75)
Weighted-average shares used to compute net loss per share - basic and diluted (in shares)   171,175,577 164,533,823
Previously Reported | Total subscription revenues      
Revenues:      
Total revenues   $ 1,739,795 $ 1,221,639
Previously Reported | Professional services and other      
Revenues:      
Total revenues   193,231 168,874
Cost of revenues:      
Total cost of revenues   $ 184,202 $ 163,268
[1] As adjusted to reflect the impact of the full retrospective adoption of Topic 606.
[2] Includes stock-based compensation as follows:
 
Year Ended December 31,
 
2018
 
2017
 
2016
 
 
 
*As Adjusted
 
*As Adjusted
Cost of revenues:
 
 
 
 
 
Subscription
$
48,738

 
$
35,334

 
$
28,420

Professional services and other
32,816

 
27,401

 
26,516

Sales and marketing
228,045

 
170,527

 
131,571

Research and development
135,203

 
92,025

 
81,731

General and administrative
99,151

 
68,717

 
49,416

[3] As adjusted to reflect the impact of the full retrospective adoption of Topic 606.