Filed Pursuant to Rule 433 Registration Statement No. __________ Issuer Free Writing Prospectus Dated October __, 201eXHIBIT 99.1eXExhibit 99.15 Relating to Preliminary Prospectus Supplement Dated October __, 2015 2021 First Quarter Results Citizens Community Bancorp Inc. D.A. Davidson Financial Institutions Conference
DATES AND PERIODS PRESENTED Unless otherwise noted, “20YY” refers to either the corresponding fiscal year-end date or the corresponding 12-months (i.e. fiscal year) then ended. “MMM-YY” refers to either the corresponding quarter-end date, or the corresponding three-month period then ended. CAUTIONARY NOTE REGARDING FORWARD LOOKING STATEMENTS This presentation contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, and Section 21E of the Securities Exchange Act of 1934. These statements include, but are not limited to, descriptions of the financial condition, results of operations, asset and credit quality trends, profitability, projected earnings, future plans, strategies and expectations of Citizens Community Bancorp, Inc. (“CZWI” or the “Company”) and its subsidiary, Citizens Community Federal, National Association (“CCFBank”) . The Company intends such forward-looking statements to be covered by the safe harbor provisions for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995 and is including this statement for purposes of complying with those safe harbor provisions. Forward-looking statements, which are based on certain assumptions of the Company, are generally identifiable by use of the words “believe,” “expect,” “estimates,” “intend,” “anticipate,” “estimate,” “project,” “seek,” “target,” “potential,” “focus,” “may,” “preliminary,” “could,” “should” or similar expressions. These forward-looking statements express management’s current expectations or forecasts of future events, and by their nature, are subject to risks and uncertainties. Therefore, there are a number of factors that might cause actual results to differ materially from those in such statements. These uncertainties include conditions in the financial markets and economic conditions generally; adverse impacts to the Company or CCFBank arising from the COVID-19 pandemic; the possibility of a deterioration in the residential real estate markets; interest rate risk; lending risk; the sufficiency of loan allowances; changes in the fair value or ratings downgrades of our securities; competitive pressures among depository and other financial institutions; our ability to maintain our reputation; our ability to realize the benefits of net deferred tax assets; our ability to maintain or increase our market share; acts of terrorism and political or military actions by the United States or other governments; legislative or regulatory changes or actions, or significant litigation, adversely affecting the Company or CCFBank; increases in FDIC insurance premiums or special assessments by the FDIC; disintermediation risk; our inability to obtain needed liquidity; our ability to successfully execute our acquisition growth strategy; risks posed by acquisitions and other expansion opportunities, including difficulties and delays in integrating the acquired business operations or fully realizing the cost savings and other benefits; our ability to raise capital needed to fund growth or meet regulatory requirements; the possibility that our internal controls and procedures could fail or be circumvented; our ability to attract and retain key personnel; our ability to keep pace with technological change; cybersecurity risks; changes in federal or state tax laws; changes in accounting principles, policies or guidelines and their impact on financial performance; restrictions on our ability to pay dividends; and the potential volatility of our stock price. Stockholders, potential investors and other readers are urged to consider these factors carefully in evaluating the forward-looking statements and are cautioned not to place undue reliance on such forward- looking statements. Such uncertainties and other risks that may affect the Company's performance are discussed further in Part I, Item 1A, "Risk Factors," in the Company's Form 10-K, for the year ended December 31, 2020 filed with the Securities and Exchange Commission ("SEC") on March 8, 2021,and the Company's subsequent filings with the SEC. The Company undertakes no obligation to make any revisions to the forward-looking statements contained herein or to update them to reflect events or circumstances occurring after the date hereof. NON-GAAP FINANCIAL MEASURES These slides contain non-GAAP financial measures. For purposes of Regulation G, a non-GAAP financial measure is a numerical measure of the registrant's historical or future financial performance, financial position or cash flows that excludes amounts, or is subject to adjustments that have the effect of excluding amounts, that are included in the most directly comparable measure calculated and presented in accordance with GAAP in the statement of income, balance sheet or statement of cash flows (or equivalent statements) of the issuer; or includes amounts, or is subject to adjustments that have the effect of including amounts, that are excluded from the most directly comparable measure so calculated and presented. In this regard, GAAP refers to generally accepted accounting principles in the United States. Non·GAAP financial measures referred to herein include net income as adjusted, EPS as adjusted, ROAA as adjusted, return on average tangible common equity (ROATCE), ROATCE as adjusted, tangible book value per share, efficiency ratio as adjusted and tangible common equity / tangible assets. Reconciliations of all Non·GAAP financial measures used herein to the comparable GAAP financial measures in the appendix at the end of this presentation. SOURCE Unless otherwise noted, internal Company documents Cautionary Notes and Additional Disclosures 2
Investment Summary Diversification across geographies and industries reduces risk and enhances growth potential Strong earnings profile, leveraging infrastructure and growth to drive efficiency Improving asset quality in loan portfolios Five percent stock buyback announced November 30, 2020 Strong Bank capital levels and improving holding company capital ratios Disciplined and proven acquirer 3
Quarterly Change in Common Stock Outstanding & Impact of Stock Buyback 4 Nasdaq: CZWI (1) Shares repurchased during the quarter – 224,481 shares at an average price of $11.42 per share (2) Shares available for repurchase under the current authorization as of March 31, 2021 are 235,000 CZWI Common Stock Outstanding Shares December 31, 2020 11,056 Common stock repurchased(1)(2) (224) Restricted stock awards 64 Other (2) March 31, 2021 10,894 Shares in Thousands
Values Our six main values are: integrity, commitment, innovation, collaboration, focus, and sustainability. Vision Make more possible for our customers, colleagues, communities, and shareholders! Mission Provide the best products, service, and ideas to our customers every interaction every day. Mission, Vision and Values 5
Performance Objectives Increase Tangible Book and Shareholder Value Reduced NPA’s & Classified Loans to Peer Group Median Increase Operating Leverage Sustainable Business Practices Targeted growth in TBV of 8-10% and achieve ROA and ROE in the upper half of its peer group Reduce loan deferrals under Section 4013 of the CARES Act and maintain strong asset quality Maintain efficiency ratio in the 60% range by growing revenue and controlling expenses Execute sustainable business practices that strengthen our culture and communities, foster diversity and inclusion and ensure sound corporate and board governance 6
Franchise Footprint Minnesota Wisconsin Source: S&P Global Market Intelligence 0 0 0 0 0 0 0 0 0 0 7
Recent Franchise Expansion CZWI has been focused on transforming the Company away from a consumer-based bank into a commercial-focused operation, creating a strengthened franchise value through this process. May 2016 Assets: $154mm Rice Lake, WI 2 Central Bank branches February 2016 Deposits: $27mm Northwestern WI August 2017 Assets: $269mm Wells, MN October 2018 Assets: $269mm Osseo, WI July 2019 Assets: $192mm Tomah, WI Total Assets Loans Receivable Total Deposits Source: S&P Global Market Intelligence, company filings 8 $574 $733 $759 $1,177 $1,238 $1,192 $558 $743 $747 $1,196 $1,295 $1,380 $696 $941 $975 $1,531 $1,649 $1,732 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY Mar-21
Source: S&P Global Market Intelligence, eauclairedevelopment.com, greatermankato.com, Google Images CZWI operates in diverse markets within the northwestern region of Wisconsin, metro Twin Cities and the Mankato, Minnesota MSA Eau Claire: Features a broad-based, diverse economy, which is driven by commercial, retail and medical industries Mankato: The Mankato market also possesses a broad-based, diverse economy Mankato Area EmployersEau Claire Area Employers Market Demographics 9
Net Income and Diluted EPS Source: S&P Global Market Intelligence, company filings Net Income as Adjusted and Diluted EPS Income as Adjusted are non-GAAP financial measures, which management believes may be helpful in understanding the Company's results of operations or financial position and comparing results over different periods. Reconciliation of Net Income and Diluted EPS Income as Adjusted to the comparable GAAP financial measure can be found in the appendix of this presentation. These measures should not be viewed as a substitute for operating results determined in accordance with GAAP. 10 $2,499 $4,283 $9,463 $12,725 $5,506 $4,221 $4,962 $10,675 $12,425 $5,582 $0 $2,000 $4,000 $6,000 $8,000 $10,000 $12,000 $14,000 $16,000 2017 2018 2019 2020 Mar-21 Net Income Net Income Net Income as Adjusted $0.46 $0.58 $0.85 $1.14 $0.50 $0.78 $0.68 $0.96 $1.11 $0.51 $0.00 $0.20 $0.40 $0.60 $0.80 $1.00 $1.20 $1.40 2017 2018 2019 2020 Mar-21 Diluted EPS Diluted EPS Diluted EPS Income as Adjusted
Book Value and Tangible Book Value Source: S&P Global Market Intelligence, company filings Tangible book value per share is a non-GAAP measure which management believes may be helpful in better assessing capital adequacy. The reconciliation of Tangible book value per share can be found in the appendix of this presentation. These measures should not be viewed as substitutes for operating results determined in accordance with GAAP. 11 $9.78 $11.05 $9.89 $11.18 $11.39 $12.48 $12.46 $13.36 $14.52 $14.75 $0.00 $2.00 $4.00 $6.00 $8.00 $10.00 $12.00 $14.00 $16.00 2017 FY 2018 FY 2019 FY 2020 FY 21-Mar BOOK VALUE AND TANGIBLE BOOK VALUE PER SHARE TANGIBLE BOOK VALUE PER SHARE BOOK VALUE PER SHARE
Return on average assets as adjusted, return on average tangible common equity (ROATCE) and return on average tangible common equity as adjusted are non-GAAP measures, which management believes may be helpful in better understanding the underlying business performance trends related to average assets and average tangible equity. Reconciliations of ROAA as adjusted, ROTCE, and ROTCE as adjusted can be found in the appendix of this presentation. These measures should not be viewed as substitutes for operating results determined in accordance with GAAP. Return on Average Assets and Return on Average Tangible Common Equity Source: SEC filings and Company documents 12 0.34% 0.45% 0.68% 0.80% 1.33% 0.58% 0.52% 0.76% 0.78% 1.35% 0.00% 0.20% 0.40% 0.60% 0.80% 1.00% 1.20% 1.40% 2017 2018 2019 2020 Mar-21 ROAA ROAA ROAA INCOME AS ADJUSTED 4.3% 4.8% 9.0% 11.0% 18.1% 7.3% 5.6% 10.1% 10.8% 18.4% 0.0% 5.0% 10.0% 15.0% 20.0% 2017 2018 2019 2020 Mar-21 ROATCE ROATCE ROATCE INCOME AS ADJUSTED
84% 85% 79% 73% 66% 66% 63% 77% 75% 78% 68% 66% 67% 64% 40% 45% 50% 55% 60% 65% 70% 75% 80% 85% 90% 2016 2017 2018 2019 Mar-20 Jun-20 Sep-20 EFFICIENCY RATIO EFFICIENCY RATIO EFFICIENCY RATIO AS ADJUSTED Efficiency Ratio and Net Interest Margin The efficiency ratio as adjusted is a non-GAAP measure, which management believes may be helpful in better understanding the underlying business performance trends related to non-interest expense. A reconciliation of the efficiency ratio as adjusted to its comparable GAAP financial measure can be found in the appendix of this presentation. This measure should not be viewed as a substitute for operating results determined in accordance with GAAP. Note: Net Interest Margin excluding realized non-accretable difference and scheduled accretion on purchased loans was 3.20% for the quarter ended March 31, 2021, compared to 3.13% for the quarter ended December 31, 2020. 13 85% 79% 73% 64% 56% 75% 78% 68% 64% 55% 2017 2018 2020 Mar-21 EF ICIENCY RATI JUSTED 3.31% 3.42% 3.37% 3.40% 3.31% 3.00% 3.20% 3.40% 3.60% 3.80% 4.00% 2017 2018 2019 2020 Mar-21 NET INTEREST MARGIN
Capital Ratios Note: TCE/TA excluding PPP loans at 03/31/2021 was 7.9%; TCE/TA excluding PPP loans at 12/31/2020 was 8.3%; Note: 2018 FY represents the completion of the 2018 offering of $65 million, but does not include the acquisition of United Bank Source: S&P Global Market Intelligence, company filings 14 6.2% 12.6% 9.9% 7.7% 7.3% 0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0% 20.0% 2017 FY 2018 FY 2019 FY 2020 FY Mar-21 TANGIBLE COMMON EQUITY / TANGIBLE ASSETS 6.6% 12.7% 7.7% 7.7% 7.5% 0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0% 20.0% 2017 FY 2018 FY 2019 FY 2020 FY Mar-21 LEVERAGE RATIO 8.8% 16.8% 9.1% 10.5% 11.0% 0.0% 5.0% 10.0% 15.0% 20.0% 2017 FY 2018 FY 2019 FY 2020 FY Mar-21 COMMON EQUITY TIER 1 RATIO 12.0% 19.8% 11.2% 14.3% 14.9% 0.0% 5.0% 10.0% 15.0% 20.0% 2017 FY 2018 FY 2019 FY 2020 FY Mar-21 TOTAL CAPITAL RATIO Tangible common equity/tangible assets is a non-GAAP measure, which management believes may be helpful in better understanding the underlying business performance trends related to tangible assets and tangible common equity. A reconciliation of tangible common equity and tangible assets to its comparable financial measure can be found in the appendix of the presentation. This measure should not be viewed as a substitute for operating results determined in accordance with GAAP.
Asset Quality Modified Q factor and added deferment factor related to the potential adverse economic impact of Covid-19 Strong credit quality on CCF originated loan portfolio Actively reducing NPAs on acquired loan portfolio Source: S&P Global Market Intelligence, company filings 15 0.07% 0.07% 0.08% 0.08% 0.06% 0.00% 0.20% 0.40% 0.60% 0.80% 1.00% 2017 FY 2018 FY 2019 FY 2020 FY Mar-21 NET CHARGE OFFS (NCOS)/ AVERAGE LOANS NCOS / AVERAGE LOANS 0.82% 0.89% 0.88% 1.38% 1.41%1.25% 1.11% 1.25% 1.55% 1.61%1.53% 1.57%1.77% 1.84% 0.00% 0.30% 0.60% 0.90% 1.20% 1.50% 1.80% 2.10% 2017 FY 2018 FY 2019 FY 2020 FY 3/31/2021 ALLOWANCE FOR LOAN LOSSES ALL AS A % OF TOTAL LOANS ALL ALLOCATED TO ORIGINATED LOANS AS A % OF ORIGINATED LOANS ALL AS A % OF TOTAL LOANS, NET OF SBA PPP LOANS ALL ALLOCATED TO ORIGINATED LOANS AS A % OF ORIGINATED LOANS, NET OF SBA PPP LOANS 1.49% 1.14% 1.41% 0.70% 0.54% 0.00% 0.30% 0.60% 0.90% 1.20% 1.50% 1.80% 2.10% 2017 FY 2018 FY 2019 FY 2020 FY Mar-21 NPAs / ASSETS CCF ORIGINATED NPA/ASSETS CCF ACQUIRED NPA/ASSETS
COVID-19 Related Loan Deferrals Dollars in Thousands 16 At March 31, 2021 Balance Number of Loans Commercial Deferrals Hotel Loans 48,920$ 10 Other Commercial Loans 3,891 10 Total Commercial Deferrals 52,811 20 Residential Deferrals 3,865 98 Consumer Deferrals 599 40 Total Deferrals at March 31, 2021 57,275$ 158 Commercial Loan Deferral Expiration by Quarter Balance Number of Loans Hotel Loans Quarter Ending June 30, 2021 36,991$ 7 Quarter Ending September 30, 2021 11,929 3 Total Hotel Loans 48,920 10 Other Commercial Loans Quarter Ending June 30, 2021 2,107 5 Quarter Ending September 30, 2021 1,784 5 Total Other Commercial Loans 3,891 10 Update: As of April 30, 2021, $31,877 of deferred commercial loans have made a full payment and exited deferred status. Deferred commercial loans with a balance of $7,221 are scheduled to make a full payment in the quarter ended June 30, 2021.
CRE, C&I, Ag. Related, C&D 85% Residential & HELOC 12% Consumer 3% Loan Portfolio CZWI has transformed its loan portfolio through organic growth and acquisitions Change has occurred from a primarily consumer focused portfolio to a diversified mix consisting of commercial real estate, agricultural and commercial business loans Credit quality remains a focus in conjunction with loan growth Transformation of the loan portfolio has occurred through both acquisitions and organic growth Note: Transformation charts exclude PPP loans Source: S&P Global Market Intelligence, company filings 9/30/2016 03/31/2021 CRE, C&I, Ag. Related, C&D 34% Residential & HELOC 33% Consumer 33% 17 ($000s) Sep-16 Sep-17 Sep-18 Dec-19 Dec-20 Mar-21 Commercial Real Estate $54,600 $109,024 $156,735 $420,383 $425,283 $432,439 Housing related CRE $53,475 $77,166 $108,029 $181,084 $204,544 $201,738 Commercial & Industrial $31,001 $55,251 $76,254 $133,734 $116,553 $95,933 Ag. Real Estate / Ag. Operating $42,845 $91,875 $97,066 $123,143 $101,580 $98,817 Construction & Development $16,580 $19,708 $17,739 $86,410 $98,517 $90,732 Q1 2021 Residential mortgage and Purchased HELOC loans $187,738 $247,634 $209,781 $184,739 $137,646 $127,622 4.85% Indirect Consumer Installment $168,294 $115,287 $78,245 $39,585 $25,851 $23,186 Yield Consumer Installment $19,715 $20,668 $18,844 $18,186 $13,213 $11,864 Gross Loans Ex SBA PPP Loans $574,248 $736,613 $762,693 $1,187,264 $1,123,187 $1,082,331 SBA PPP Loans $0 $0 $0 $0 $123,702 $118,931 Total Gross Loans $574,248 $736,613 $762,693 $1,187,264 $1,246,889 $1,201,262
SBA PPP Loans and Net Deferred Loan Fee Accretion 18 Dollars in Millions Balance Net Deferred Fee Income SBA PPP Loans - Round 1 124$ 3.0$ SBA PPP Loans - Round 2 - - Total SBA PPP Loans, December 31, 2020 124$ 3.0$ SBA PPP Loans - Round 1 72$ 1.3$ SBA PPP Loans - Round 2 47 1.7 Total SBA PPP Loans, March 31, 2021 119$ 3.0 Net deferred fees collected after March 31, 2021 from Q1 SBA PPP loan originations - 0.9 119 3.9 SBA PPP Pipeline Round 2, April 2021 8 0.8 March 31, 2021 plus SBA PPP Pipeline - Round 2, April 2021 127$ 4.7$
Portfolio Fundamentals 57% 33% 10% Wisconsin Minnesota Other By Geography As of 03/31/21 • Typically well seasoned investors with multiple projects, track record of success and personal financial strength (net worth/Liquidity) • Maximum LTV =<80% with recourse to owners with >20% interest • Term of 5-10 years with 20 to 25-year amortizations depending on property type, markets and strength and liquidity of sponsors • Minimum DSC and/or Global DSC covenant required to monitor performance ranging from 1.15x-1.25x • Conservative underwriting approach emphasizing actual results or market data • Appropriate use of SBA 504/7a for lower cash injection or special use projects Non – Owner Occupied CRE As of 03/31/21 As of 12/31/2020 $311 $307 765 785 $406 $391 Approximate Weighted Average LTV 55% 56% 2.4x 2.4x Weighted Average Seasoning In Months 28 28 0.00% 0.00% Approximate Weighted Average DSCR Trailing 12 Month Net Charge-Offs Loan Balance Outstanding In Millions Number of Loans Average Loan Size In Thousands Portfolio Characteristics Non - Owner Occupied CRE 32% 26% 7% 7% 5% 5% 4% 3% 2% 9% Hotel Investor Residential CRE - Warehouse/Mini Storage CRE - Retail CRE - Industrial/Manufacturing CRE - Office CRE - Senior Living CRE - Mixed Use CRE - Bar/Restaurant Other Non – Owner Occupied CRE As of 3/31/21 19
15% 13% 11% 9%9% 8% 7% 5% 23% CRE Campground CRE Restaurant CRE Retail CRE Industrial/Manufacturing CRE Warehouse/Mini Storage CRE Senior Living CRE Mixed Use CRE Office Other Owner Occupied CRE As of 03/31/2021 Portfolio Fundamentals 75% 15% 10% Wisconsin Minnesota Other By Geography As of 03/31/2021 • Underwritten to <80% LTV based on appraised value (<75% for Restaurant) • Term of 5-10 years with 20-year amortization • Recourse to owners with greater than 20% interest • DSC covenant of 1.25x on project and/or Global DSC of 1.15x • Appropriate use of SBA 504/7a for lower cash injection or special use projects • By Geography “Other” segment includes borrowers with warm climates, no state income tax sales Owner Occupied CRE As of 03/31/21 As of 12/31/2020 $205 $201 420 420 $487 $478 Approximate Weighted Average LTV 50% 50% 2.1x 2.1x Weighted Average Seasoning In Months 31 32 0.00% 0.00% Approximate Weighted Average DSCR Trailing 12 Month Net Charge-Offs Portfolio Characteristics Owner Occupied CRE Loan Balance Outstanding In Millions Number of Loans Average Loan Size In Thousands 20
Portfolio Fundamentals 60% 38% 2% Wisconsin Minnesota Other By Geography As of 03/31/21 100% Multi-family Multi-family As of 03/31/21 • Robust housing markets in Eau Claire and Mankato markets supported by student populations at state universities, technical colleges, and growing population and job markets • Multi-family sponsors experienced owners with multi-project portfolios • Typically underwritten to 75% LTV based on appraised value with recourse; metro markets and/or strong sponsors may warrant up to 80% LTV • Term of 5-10 years with 20 to 25-year amortization (varies by new versus existing, size of market and sponsor strength) • Covenant for minimum DSC/Global DSC Multi-family As of 03/31/21 As of 12/31/2020 $119 $122 102 111 $1.17 $1.10 67% 67% Approximate Weighted Average DSCR 1.9x 1.9x 18 18 0.00% 0.00% Approximate Weighted Average LTV Weighted Average Seasoning In Months Trailing 12 Month Net Charge-Offs Portfolio Characteristics - Multi-family Loan Balance Outstanding In Millions Number of Loans Average Loan Size In Millions 21
84% 15% 1% Wisconsin Minnesota Other By Geography As of 03/31/2021 14% 11% 11% 10% 8% 7% 7% 6% 5% 4% 4% 3% 3% 3% 4% Manufacturing Transportation and Warehousing Public Administration Wholesale Trade Real Estate, Rental and Leasing Construction Retail Trade Agriculture Administrative and Support Educational Services Health Care Professional Services Other Services Finance and Insurance Other Commercial & Industrial As of 03/31/2021 Portfolio Fundamentals • Highly diversified, secured loan portfolio underwritten with recourse • Lines of credit reviewed annually and may have borrowing base certificates governing line usage • Fixed asset LTV’s based on age and type of equipment; <5-year amortization • Use of SBA Guaranty Program (Preferred Lender or General Processing) as appropriate • “Retail Trade” segment consists of Farm Supply, Franchised Hardware, Franchised Auto Parts, Franchised and Non-franchised Auto Dealers and Repair Shops, Convenience Stores/Gas Stations Commercial & Industrial Loans 22 As of 03/31/21 As of 12/31/2020 $96 $117 756 764 $127 $153 2.7x 2.4x 25 28 0.42% 0.78% Committed Line, if collateral 58 52 Approximate Weighted Average DSCR Weighted Average Seasoning In Months Trailing 12 Month Net Charge-Offs Portfolio Characteristics - Commercial & Industrial Loan Balance In Millions Number of Loans Average Loan Size In Thousands
Portfolio Fundamentals 18% 16% 14% 10% 10% 8% 7% 6% 4% 7% CRE Senior Living Commercial 1-4 Family Construction CRE Multi-family CRE Campground CRE Retail CRE Hospitality Other Land CRE Warehouse/Mini Storage Industrial/Manufacturing Other Commercial & Development As of 03/31/21 51% 32% 17% Wisconsin Minnesota Other By Geography As of 03/31/21 • Underwritten to 75-80% LTV based on lesser of cost or appraised value with full recourse • Interest only typically up to 18 months (depending on project complexity and seasonal timing) followed by amortization of 15-25 years (terms vary by property type) • Borrower equity contribution of cash/land value =>15% injected at the beginning of project (cash/land contribution) • Construction loans require 3rd Party inspections and Title Company draws after balancing to sworn construction statement • 1-4 Residential construction centered in eastern Twin Cities and Northwest Wisconsin. Generally 80% LTC /60%-80% of AV. Spec building capped. Progress reporting monthly by individual home Construction & Development Loans As of 03/31/2021 As of 12/31/2020 Loan Balance Outstanding In Millions $90 $99 Number of Loans 109 125 Average Loan Size In Thousands $832 $788 Approximate Weighted Average LTV 56% 51% Trailing 12 Month Net Charge-Offs 0.00% 0.00% Percent Utilized of Commitments 63% 62% Portfolio Characteristics - Construction & Development 23
41% 26% 17% 13% Crop Dairy Other Farming Other Agricultural As of 03/31/21 Portfolio Fundamentals 70% 26% 4% Wisconsin Minnesota Other By Geography As of 03/31/21 • Producers required to have marketing plans to mitigate volatility of commodities • Appropriate crop/revenue insurance and/or dairy margin protection required • Maximum Ag RE LTV of less than 65%; Equipment LTV of less than 75% • Appropriate structuring to separate crop production cycles and to match length of loan with asset financed • Use of Farmer Mac, FSA, SBA or USDA programs to address DSC, collateral margins or working capital Agricultural Real Estate & Operating Loans As of 03/31/21 As of 12/31/2020 $98 $102 611 645 $162 $157 1.8x 1.7x 34 35 0.16% -0.01% Approximate Weighted Average DSCR Weighted Average Seasoning In Months Trailing 12 Month Net Charge-Offs Portfolio Characteristics - Agricultural Loan Balance Outstanding In Millions Number of Loans Average Loan Size In Thousands 24
68% 20% 12% Flagged Historic Boutique Other Hotels As of 03/31/21 Portfolio Fundamentals 51% 32% 17% Minnesota Wisconsin Illinois By Geography As of 03/31/21 • Mainly experienced multi project hoteliers and guarantors with strong personal financial statements (net worth and liquidity) • Mainly flagged properties, Historic hotels, including two hotels in Minneapolis • Wisconsin Dells Area projects were acquired from F&M • One flagged project approved with the SBA 504 structure; nearing completion of construction • Underwriting consistent with management's conservative approach to Investor CRE, emphasizing actual results in underwriting Hotel Loans As of 03/31/21 As of 12/31/2020 $93 $94 32 32 $2.9 $2.8 56% 56% 2.3x 2.3x 0.00% 0.00%Trailing 12 Month Net Charge Offs Number of Loans Approximate DSCR - Non-Construction Portfolio Characteristics - Hotels Loan Balance Outstanding In Millions Average Loan Size In Millions Approximate Weighted Average LTV 25
53% 16% 10% 8% 6% 7% Culver's - Limited Service Restaurants Micro Breweries Other National Limited Services Drinking Establishments Other Restaurants As of 03/31/21 Portfolio Fundamentals 79% 20% 1% Wisconsin Minnesota Other By Geography As of 03/31/21 • Experienced developers/operators of national Limited /Quick Service brands (Culver’s, Subway, Dairy Queen, McDonalds, Jimmy John’s, A&W) • Underwritten to =<80% LTV with full recourse (depending on sponsor history); 20-year amortization with 5 to 10-year terms • Use of SBA Guaranty Program (Preferred Lender or General Processing) as appropriate • Drinking establishments may have other collateral pledged and tend to be in smaller communities in our footprint • Micro Breweries concentrated in Eau Claire area • Lessors of RE include investor and owner-occupied structure Restaurant Loans As of 03/31/2021 As of 12/31/2020 $39 $37 87 90 $444 $412 57% 57% 3.5x 3.3x 0.00% 0.00% Portfolio Characteristics - Restaurants Approximate Weighted Average DSCR Trailing 12 Month Net Charge-Offs Loan Balance Outstanding In Millions Number of Loans Average Loan Size In Thousands Approximate Weighted Average LTV 26
Deposit Composition Focus has been on transforming the deposit composition to core deposits Deposit transformation and growth has been achieved through both acquisitions and organic initiatives 9/30/2016 3/31/2021 Source: S&P Global Market Intelligence, company filings Non Interest Bearing Demand 8% Interest Bearing Demand 9% MMDA & Savings 34% CDs 49% 27 Non Interest Bearing Demand 19% Interest Bearing Demand 25% MMDA & Savings 35% CDs 21% ($000) Sep-16 Sep-17 Sep-18 Dec-19 Dec-20 Mar-21 Non-interest-bearing demand deposits $45,408 $75,318 $87,495 $168,157 $238,348 $257,042 Interest bearing demand deposits $48,934 $147,912 $139,276 $223,102 $301,764 $352,302 Q1 2021 Savings accounts $52,153 $102,756 $97,329 $156,599 $196,348 $222,448 Cost of Deposits Money market accounts $137,234 $125,749 $109,314 $246,430 $245,549 $258,942 0.53% Certificate accounts $273,948 $290,769 $313,115 $401,414 $313,247 $289,468 Total Deposits $557,677 $742,504 $746,529 $1,195,702 $1,295,256 $1,380,202 Deposit Composition - Quarter Lookback
Appendix 28
Net Interest Margin Analysis Source: S&P Global Market Intelligence, company filings 29 Quarter ended March, 31 2021 Quarter ended December 31, 2020 Quarter ended September 30, 2020 Quarter ended June 30, 2020 Three months ended September 30, 2011 Interest Average Interest Average Interest Average Interest Average Average Income/ Yield/ Average Income/ Yield/ Average Income/ Yield/ Average Income/ Yield/ ($ Dollars in Thousands) Balance Expense Rate Balance Expense Rate Balance Expense Rate Balance Expense Rate Average interest earning assets: Cash and cash equivalents 129,642$ 29$ 0.09% 79,225$ 21$ 0.11% 77,774$ 18$ 0.09% 19,995$ 5$ 0.10% Loans receivable (1) 1,213,562 14,517 4.85% 1,240,895 15,463 4.96% 1,258,224 14,154 4.48% 1,266,273 14,687 4.66% Interest-bearing deposits 3,437 20 2.36% 3,752 23 2.44% 3,752 23 2.44% 3,788 23 2.44% Investment securities (2) 202,981 885 1.77% 176,802 824 1.85% 166,622 846 2.02% 174,875 988 2.27% Non-marketable equity securities, at cost 15,038 169 4.56% 15,015 184 4.88% 15,145 177 4.65% 15,160 183 4.86% Total interest earning assets 1,564,660$ 15,620$ 4.05% 1,515,689$ 16,515$ 4.33% 1,521,517$ 15,218$ 3.98% 1,480,091$ 15,886$ 4.32% Average interest-bearing liabilities: Total deposits 1,089,362$ 1,714$ 0.64% 1,042,327$ 1,958$ 0.75% 1,064,077$ 2,255$ 0.84% 1,052,638$ 2,607$ 1.00% FHLB Advances & Other Borrowings 122,294 1,142 2.56% 182,463 1,185 2.58% 173,758 1,054 2.41% 186,191 976 2.11% Total interest bearing liabilities 1,211,656$ 2,856$ 0.91% 1,224,790$ 3,143$ 1.02% 1,237,835$ 3,309$ 1.06% 1,238,829$ 3,583$ 1.16% Net interest income 12,764$ 13,372$ 11,909$ 12,303$ Interest Rate Spread 3.14% 3.31% 2.92% 3.16% Net interest margin 3.31% 3.51% 3.11% 3.34% (1) The increase in quarter ended December 31, 2020 was primarily related to higher realized non-accretable difference, included in loan interest income, due to the payoff of certain purchased credit impaired loans in the quarter. (2) Fully taxable equivalent. The average yield on tax exempt securities is computed on a tax equivalent basis using a tax rate of 21% for the quarters ended March 31, 2021, December 31, 2020, September 30, 2020, and June 30, 2020 .
Reconciliation of Non-GAAP Financial Measures 30 Reconciliation of GAAP Earnings and Core Earnings (non-GAAP): GAAP pre-tax earnings 3,822$ 6,609$ 12,277$ 17,280$ 7,451$ Merger related costs (1) 1,860$ 463$ 3,880$ -$ -$ Branch closure costs (2) 951$ 26$ 15$ 165$ -$ Settlement proceeds (3) (283)$ -$ -$ (131)$ -$ FHLB borrowings prepayment fee (4) 104$ -$ -$ -$ 102$ Audit and Financial Reporting (5) -$ -$ 358$ -$ -$ Net gain on sale of branch -$ -$ (2,295)$ -$ -$ Net gain on sale of acquired business lines (6) -$ -$ -$ (432)$ -$ Income before provision for income taxes as adjusted (7) 6,454$ 7,098$ 14,235$ 16,882$ 7,553$ Provision for income tax on pre-tax earnings as adjusted (8) 2,233$ 1,798$ 3,260$ 4,457$ 1,971$ Tax impact of certain acquired BOLI policies (9) -$ -$ 300$ -$ -$ Tax cuts and Jobs Act of 2017 (10) -$ 338$ -$ -$ -$ Total provision for income tax as adjusted 2,233$ 2,136$ 3,560$ 4,457$ 1,971$ Net income as adjusted after income taxes (non-GAAP) (7) 4,221$ 4,962$ 10,675$ 12,425$ 5,582$ GAAP diluted earnings per share, net of tax 0.46$ 0.58$ 0.85$ 1.14$ 0.50$ Merger related costs, net of tax 0.22$ 0.06$ 0.27$ -$ -$ Branch related costs, net of tax 0.12$ -$ -$ 0.01$ -$ Settlement proceeds (0.03)$ -$ -$ (0.01)$ -$ FHLB borrowings prepayment fee 0.01$ -$ -$ -$ 0.01$ Tax impact of certain acquired BOLI policies (9) -$ -$ (0.03)$ -$ -$ Tax Cuts and Jobs Act of 2017 tax provision (10) -$ 0.04$ -$ -$ -$ Audit and Financial Reporting, net of tax -$ -$ 0.02$ -$ -$ Net gain on sale of branch -$ -$ (0.15)$ -$ -$ Net gain on sale of acquired business lines -$ -$ -$ (0.03)$ -$ Diluted earnings per share, as adjusted, net of tax (non-GAAP) 0.78$ 0.68$ 0.96$ 1.11$ 0.51$ Average diluted shares outstanding 5,378,548 7,335,247 11,121,435 11,161,811 10,985,994 Mar-21FY 2017 FY 2018 FY 2019 FY 2020
Reconciliation of Non-GAAP Financial Measures (1) All costs incurred are presented as professional fees and other non-interest expense in the consolidated statement of operations and include costs $0, $0, $341,000, $350,000, and $565,000 for the three months ended March 31, 2021 and years ended December 31, 2020, December 31, 2019, September 30, 2018, and September 30, 2017, respectively, which are nondeductible expenses for federal income tax purposes. (2) Branch closure costs include severance pay recorded in compensation and benefits, accelerated depreciation expense and lease termination fees included in occupancy and other costs included in other non-interest expense in the consolidated statement of operations. In addition, other non- interest expense includes costs related to the reduction in valuation of a closed branch office in the fourth quarter of fiscal 2017 and costs associated with three branch closures during the quarter ended December 31, 2020. Professional services includes legal costs related to the sale of the sole Michigan branch included in these Branch closure costs during the quarter ended March 31, 2019. (3) Settlement proceeds includes litigation income from a JP Morgan Residential Mortgage-Backed Security (RMBS) claim. This JP Morgan RMBS was previously owned by the Bank and sold in 2011. (4) The prepayment fee to restructure our FHLB borrowings is included in other non-interest expense in the consolidated statement of operations. (5) Audit and financial reporting costs include additional audit and professional fees related to the change in our year end from September 30 to December 31, effective December 31, 2018. (6) Net gain on sale of acquired business lines resulted from (1) the sale of Wells Insurance Agency and (2) the termination and sale of the wealth management business line sales contract acquired in a former acquisition. (7) Income before provision for income tax as adjusted and net income as adjusted are non-GAAP measures that management believes enhances the markets ability to assess the underlying business performance and trends related to core business activities. (8) Provision for income tax on pre-tax income as adjusted is calculated at our effective tax rate for each respective period presented. (9) Tax impact of certain acquired BOLI policies from United Bank. (10) As a result of the Tax Cuts and Jobs Act of 2017, we recorded a one-time net tax provision of $338,000 in 2018, which is included in provision for income taxes expense in the consolidated statement of operations. 31
Reconciliation of Non-GAAP Financial Measures Note: All quarterly periods are annualized for net income / net income as adjusted. 32 2016 2017 2018 2019 2020 Mar-21 Net Income 2,573$ 2,499$ 4,283$ 9,463$ 12,725$ 22,330$ Net Income as adjusted 3,563$ 4,221$ 4,962$ 10,675$ 12,425$ 22,638$ Average assets 638,007$ 731,407$ 954,912$ 1,398,482$ 1,594,053$ 1,682,064$ Return on average assets 0.40% 0.34% 0.45% 0.68% 0.80% 1.33% Return on average assets as adjusted 0.56% 0.58% 0.52% 0.76% 0.78% 1.35% 2016 2017 2018 2019 2020 Mar-21 Common Equity 64,544$ 73,483$ 135,847$ 150,553$ 160,564$ 160,662$ Less: Goodwill (4,663) (10,444) (10,444) (31,498) (31,498) (31,498) Less: Core Deposit and other intangibles (872) (5,449) (4,805) (7,587) (5,494) (5,095) Tangible Common Equity (TCE) 59,009$ 57,590$ 120,598$ 111,468$ 123,572$ 124,069$ Average Tangible Common Equity 57,891$ 58,300$ 89,094$ 105,340$ 115,313$ 123,088$ Net Income 2,573$ 2,499$ 4,283$ 9,463$ 12,725$ 22,330$ Net Income as adjusted 3,563$ 4,221$ 4,962$ 10,675$ 12,425$ 22,638$ ROATCE 4.4% 4.3% 4.8% 9.0% 11.0% 18.1% ROATCE as adjusted 6.2% 7.2% 5.6% 10.1% 10.8% 18.4% Return on Average Assets (ROAA) as Adjusted Return on Average Tangible Common Equity (ROATCE) (In thousands except ROATCE and ROATCE as adjusted) (In thousands except ROAA and ROAA as adjusted)
Reconciliation of Non-GAAP Financial Measures Note: All quarterly periods are annualized for net income / net income as adjusted 33 2016 2017 2018 2019 2020 Mar-21 Non-interest Expense (GAAP) 20,058$ 22,878$ 29,764$ 42,686$ 43,673$ 9,489$ Merger related costs (701) (1,860) (463) (3,880) - - Branch Closure costs (839) (951) (26) (15) (165) - Audit and financial reporting - - - (358) - - Prepayment fee - (104) - - - (102) Non-interest expense as adjusted 18,518$ 19,963$ 29,275$ 38,433$ 43,508$ 9,387$ Non-interest income 3,915$ 4,751$ 7,370$ 14,975$ 18,448$ 4,176$ Net interest margin 20,077 22,268 30,303 43,513 50,255 12,764 Efficiency ratio denominator (GAAP) 23,992 27,019 37,673 58,488 68,703 16,940 Net gain on sale of branch - - - (2,295) - - Net gain on sale of acquired business lines - - - - (432) - Settlement proceeds - (283) - - (131) - Efficiency ratio denominator as adjusted 23,992$ 26,736$ 37,673$ 56,193$ 68,140$ 16,940$ Efficiency ratio 84% 85% 79% 73% 64% 56% Efficiency ratio as adjusted 77% 75% 78% 68% 64% 55% 2016 2017 2018 2019 2020 Mar-21 Total Stockholders' equity 64,544$ 73,483$ 135,847$ 150,553$ 160,564$ 160,662$ Less: Goodwill (4,663) (10,444) (10,444) (31,498) (31,498) (31,498) Less: Core deposit and intangibles (872) (5,449) (4,805) (7,587) (5,494) (5,095) Tangible common equity (non-GAAP) 59,009$ 57,590$ 120,598$ 111,468$ 123,572$ 124,069$ Shares outstanding 5,260,098 5,888,816 10,913,853 11,266,954 11,056,349 10,893,872 Book Value 12.27$ 12.48$ 12.45$ 13.36$ 14.52$ 14.75$ TBVPS 11.22$ 9.78$ 11.05$ 9.89$ 11.18$ 11.39$ 2016 2017 2018 2019 2020 Mar-21 Total Assets 695,865$ 940,664$ 975,409$ 1,167,060$ 1,649,095$ 1,732,294$ Less: Goodwill (4,663) (10,444) (10,444) (31,498) (31,498) (31,498) Less: Core deposit and intangibles (872) (5,449) (4,805) (7,587) (5,494) (5,095) Tangible Assets (non-GAAP) 690,330$ 924,771$ 960,160$ 1,127,975$ 1,612,103$ 1,695,701$ Tangible Common Equity / Tangible Assets 8.5% 6.2% 12.6% 9.9% 7.7% 7.3% Efficiency Ratio as Adjusted Tangible Book Value Per Share (TBVPS) as Adjusted Tangible Common Equity / Tangible Assets (In thousands except Tangible Common Equity / Tangible Asets) (In thousands except Shares Outstanding, Book Value and TBVPS) (In thousands except Efficiency Ratio and Efficiency Ratio as adjusted)
Disciplined Acquisition Strategy Strategic consolidation of community banks Provides scale and operating efficiencies Adds experienced and knowledgeable banking talent Opportunity to continue commercial loan growth Opportunity to drive down cost of funds Adds portfolios of seasoned loans Maintain disciplined approach Low loan to deposit ratio Low-cost deposit funding Attractive market share Compelling noninterest income Enhance the performance of acquired banks Developed core competency evaluating, structuring, acquiring and integrating target banks Target markets – Select Midwest Markets Wisconsin – Northwestern/Western/North Central Minnesota – Areas in or in close proximity to micropolitan or metropolitan markets Iowa – Northern Iowa only Size Criteria Banks with assets between $200 million and $1.0 billion There are 90 banks within our target markets that meet our size criteria Areas of Potential Acquisition Opportunities CZWI Locations Potential Markets Eau Claire Superior Rice Lake La Crosse Mankato Winona Mason City Rochester St. Paul Minneapolis Duluth Wausau Source: S&P Global Market Intelligence Total Banks Median Asset Size Banks $200M - $500M 62 296,152 Banks $500M - $750M 21 577,814 Banks $750M $1.0B 7 917,832 34
Leadership Team Stephen M. Bianchi Chairman of the Board President & CEO Mr. Stephen M. Bianchi, also known as Steve, has been the Chief Executive Officer and President of Citizens Community Bancorp, Inc. and Citizens Community Federal since June 24, 2016. He has been Chairman of Citizens Community Bancorp, Inc. since October 2018 and Citizens Community Federal National Association. As a 34-year banking veteran, Mr. Bianchi served in several senior management positions at Wells Fargo Bank and with Associated Bank. He served as the Chief Executive Officer at HF Financial Corp. from October 2011 and its President from April 2010 to May 2015. Mr. Bianchi served as the Chief Executive Officer and President of Home Federal Bank, a subsidiary of HF Financial Corp. from August 2012 to May 2015. He served as the Interim Chief Executive Officer and Interim President of HF Financial Corp. from October 2011 until July 2012. Mr. Bianchi served as Senior Vice President at Associated Bank, where he served as Minnesota Regional President and Minnesota Regional Commercial Banking Manager from July 2006 to April 2010. Before that, he served as Twin Cities Business Banking Manager for Wells Fargo Bank, where he held several other management positions over 14 years. He has been a Director of Citizens Community Bancorp, Inc. since May 25, 2017. He has been a Director of Citizens Community Federal since June 24, 2016. Mr. Bianchi received his B.S. degree in Finance and M.B.A. from Providence College. James S. Broucek Executive VP, CFO Principal Accounting Officer, Treasurer & Secretary Mr. James S. Broucek, also known as Jim, has been Chief Financial Officer and Principal Accounting Officer at Citizens Community Bancorp, Inc. since October 31, 2017 and serves as its Treasurer since January 17, 2018. He serves as Executive Vice President and Secretary of Citizens Community Bancorp, Inc. He serves as Executive Vice President, Treasurer and Secretary at Citizens Community Federal National Association. He has been Chief Financial Officer and Principal Accounting Officer of Citizens Community Federal National Association since October 31, 2017. He served as a Senior Manager of Wipfli LLP (“Wipfli”) from December 2013 to October 2017. Before joining Wipfli, Mr. Broucek held several positions with TCF Financial Corporation (“TCF Financial”) and its subsidiaries from 1995 to 2013, with his last position being Treasurer of TCF Financial. Prior to joining TCF Financial, Mr. Broucek served as the Controller of Great Lakes Bancorp. Mr. Broucek holds a B.A. in mathematics and business administration with a concentration in accounting from Hope College. 35