X0306 4 2017-03-06 0 0001373715 ServiceNow, Inc. NOW 0001321240 Donahoe John J C/O SERVICENOW, INC. 2225 LAWSON LANE SANTA CLARA CA 95054 0 1 0 0 Executive Officer (see remark) Restricted Stock Units 2017-03-06 4 A 0 167187 0 A Common Stock 167187 167187 D Employee Stock Option (right to buy) 86.26 2017-03-06 4 A 0 396720 0 A 2027-03-05 Common Stock 396720 396720 D Each restricted stock unit represents a contingent right to receive one share of Issuer's common stock. The restricted stock units vest as to 1/5 of the total shares on February 17, 2018 and thereafter shall vest in 16 equal quarterly installments commencing on May 17, 2018, subject to the continued employment of the Reporting Person on each vesting date. Shares of the Issuer's common stock will be delivered to the Reporting Person upon vesting. For additional details about vesting conditions, please refer to the employment agreement between the Issuer and the Reporting Person. Subject to the Issuer's common stock reaching certain specified average closing prices for the 20 business day period ending on the trading day immediately prior to each vesting date, the shares subject to the option vest as to 1/5 of the total shares on February 17, 2018 and thereafter shall vest as to 1/60 of the total number of shares in 48 equal monthly installments beginning on March 17, 2018, subject to the continued employment of the Reporting Person on each vesting date. For additional details about vesting conditions, please refer to the employment agreement between the Issuer and the Reporting Person. The Company has entered into an Employment Agreement with the Reporting Person appointing him Chief Executive Officer, to become effective April 3, 2017. /s/ John J. Donahoe by Matthew Kelly, Attorney-in-Fact 2017-03-08