Restructuring Charges

6 Months Ended

May 31, 2014

Restructuring and Related Activities [Abstract]

Restructuring Charges [Text Block]

Restructuring Charges

During the six months ended May 31, 2014, we eliminated 89 positions and incurred additional direct and incremental costs related to identified operational efficiencies (including lease abandonments), continued consolidation of positions to our accounting and customer care Centers of Excellence (COE) locations, and further consolidation of our legacy data centers. We expect to continue to incur costs related to these and other similar activities in future periods, resulting in additional restructuring charges.

During the six months ended May 31, 2014, we recorded approximately $4.0 million of restructuring charges for these activities. Of these charges, approximately $1.8 million was recorded in the Americas segment, $1.9 million was recorded in the EMEA segment, and $0.3 million was recorded in the APAC segment.

The following table provides a reconciliation of the restructuring liability as of May 31, 2014 (in thousands):

	Employee Severance and Other Termination Benefits			Contract Termination Costs			Other			Total
Balance at November 30, 2013	$	2,569		$	103		$	23		$	2,695
Add: Restructuring costs incurred	4,179			396			487			5,062
Revision to prior estimates	(1,476		)	449			—			(1,027		)
Less: Amount paid	(3,846		)	(629		)	(510		)	(4,985		)
Balance at May 31, 2014	$	1,426		$	319		$	—		$	1,745

As of May 31, 2014, approximately $0.5 million of the remaining restructuring liability was in the Americas segment and approximately $1.2 million was in the EMEA segment. The entire $1.7 million restructuring liability is expected to be paid within the next 12 months.