Revenue Recognition

6 Months Ended

Jun. 30, 2021

Revenue Recognition

Revenue Recognition

Note 5 — Revenue Recognition

The following tables present the disaggregation of revenue from contracts with our clients:

Revenue by Performance Obligation

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2021		2020		2021		2020
	(in thousands)
Selling services	$	45,609	$	46,545	$	89,937	$	95,718
Professional services		698		1,093		1,393		2,034
Total revenue	$	46,307	$	47,638	$	91,330	$	97,752

Revenue by Geography

Revenue for each geography generally reflects commissions earned from sales of service contracts managed from revenue delivery centers in that geography and subscription sales and professional services to deploy the Company’s solutions. Predominantly all the service contracts sold and managed by the revenue delivery centers relate to end customers located in the same geography. All NALA revenue represents revenue generated within the U.S.

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2021		2020		2021		2020
	(in thousands)
NALA	$	25,515	$	27,558	$	50,849	$	56,031
EMEA		13,318		12,846		26,087		26,853
APJ		7,474		7,234		14,394		14,868
Total revenue	$	46,307	$	47,638	$	91,330	$	97,752

Revenue by Contract Pricing

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2021		2020		2021		2020
	(in thousands)
Variable consideration	$	34,138	$	33,813	$	67,349	$	70,179
Fixed consideration		12,169		13,825		23,981		27,573
Total revenue	$	46,307	$	47,638	$	91,330	$	97,752

Contract Balances

As of June 30, 2021, contract assets and liabilities were $0.0 million and $0.5 million, respectively. As of December 31, 2020, contract assets and liabilities were $0.5 million and $0.4 million, respectively.

Transaction Price Allocated to Remaining Performance Obligations

As of June 30, 2021, assuming none of the Company’s current contracts with fixed consideration are renewed, the Company estimates receiving approximately $32.9 million in future selling services fixed consideration and approximately $0.4 million in professional services fixed consideration.

Contract Acquisition Costs

As of June 30, 2021 and December 31, 2020, capitalized contract acquisition costs were $0.7 million and $0.9 million, respectively. The Company recorded amortization expense related to capitalized contract acquisition costs of $0.1 million and $0.2 million for the three months ended June 30, 2021 and 2020, respectively, and $0.3 million and $0.5 million for the six months ended June 30, 2021 and 2020, respectively.

Impairment recognized on contract costs was insignificant for the three and six months ended June 30, 2021 and 2020.