UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☒ Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the quarterly period ended June 30, 2021

or

☐ Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the transition period from              to

Commission file number 001-35108

SERVICESOURCE INTERNATIONAL, INC.

(Exact name of registrant as specified in its charter)

Delaware	81-0578975
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)
707 17th Street, 25th Floor
Denver, Colorado	80202
(Address of principal executive offices)	(Zip Code)

(720) 889-8500

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol	Name of each exchange on which registered
Common Stock, $0.0001 Par Value	SREV	The Nasdaq Stock Market LLC

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

 Yes ☒   No  ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

 Yes ☒   No  ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	☐	Accelerated Filer	☒
Non-accelerated filer	☐	Smaller reporting company	☒
Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.   ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes  ☐    No  ☒

As of July 23, 2021, 97,875,744 shares of common stock of ServiceSource International, Inc. were outstanding.

TABLE OF CONTENTS

	Page
PART I. FINANCIAL INFORMATION
Item 1. Financial Statements (unaudited)	3
Consolidated Balance Sheets	3
Consolidated Statements of Operations	4
Consolidated Statements of Comprehensive Loss	5
Consolidated Statements of Stockholders’ Equity	6
Consolidated Statements of Cash Flows	7
Notes to Consolidated Financial Statements	8
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations	17
Item 3. Quantitative and Qualitative Disclosures About Market Risk	25
Item 4. Controls and Procedures	25
PART II. OTHER INFORMATION
Item 1. Legal Proceedings	26
Item 1A. Risk Factors	26
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds	26
Item 3. Defaults Upon Senior Securities	26
Item 4. Mine Safety Disclosures	26
Item 5. Other Information	26
Item 6. Exhibits	27
Glossary of Terms	28

2

PART I. FINANCIAL INFORMATION

Item 1. Financial Statements (unaudited)

ServiceSource International, Inc.

Consolidated Balance Sheets

(in thousands, except per share and par value amounts)

(unaudited)

	June 30, 2021		December 31, 2020
Assets
Current assets:
Cash and cash equivalents	$	32,464	$	34,006
Accounts receivable, net		34,596		38,890
Prepaid expenses and other		7,403		9,275
Total current assets		74,463		82,171
Property and equipment, net		24,583		29,948
ROU assets		25,290		29,798
Contract acquisition costs		675		872
Goodwill		6,334		6,334
Other assets		4,184		3,490
Total assets	$	135,529	$	152,613
Liabilities and Stockholders' Equity
Current liabilities:
Accounts payable	$	2,246	$	1,204
Accrued expenses		2,568		3,217
Accrued compensation and benefits		16,129		18,342
Revolver		15,000		15,000
Operating lease liabilities		10,008		10,797
Other current liabilities		1,015		1,209
Total current liabilities		46,966		49,769
Operating lease liabilities, net of current portion		21,408		25,975
Other long-term liabilities		1,742		1,593
Total liabilities		70,116		77,337
Commitments and contingencies (Note 9)
Stockholders' equity:
Preferred stock, $0.0001 par value; 20,000 shares authorized and none issued and outstanding		—		—
Common stock, $0.0001 par value; 1,000,000 shares authorized; 97,959 shares issued and 97,838 shares outstanding as of June 30, 2021; 97,248 shares issued and 97,127 shares outstanding as of December 31, 2020		10		10
Treasury stock		(441)		(441)
Additional paid-in capital		383,403		379,696
Accumulated deficit		(318,533)		(304,607)
Accumulated other comprehensive income		974		618
Total stockholders' equity		65,413		75,276
Total liabilities and stockholders' equity	$	135,529	$	152,613

The accompanying notes are an integral part of these Consolidated Financial Statements

3

ServiceSource International, Inc.

Consolidated Statements of Operations

(in thousands, except per share amounts)

(unaudited)

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2021		2020		2021		2020
Net revenue	$	46,307	$	47,638	$	91,330	$	97,752
Cost of revenue		35,395		34,645		69,462		70,205
Gross profit		10,912		12,993		21,868		27,547
Operating expenses:
Sales and marketing		4,059		6,142		8,089		13,410
Research and development		1,181		1,516		2,341		2,697
General and administrative		10,624		10,619		22,814		21,307
Restructuring and other related costs		54		236		974		703
Total operating expenses		15,918		18,513		34,218		38,117
Loss from operations		(5,006)		(5,520)		(12,350)		(10,570)
Interest and other (expense) income, net		(364)		324		(1,524)		(550)
Loss before provision for income taxes		(5,370)		(5,196)		(13,874)		(11,120)
Provision for income tax benefit (expense)		279		(161)		(52)		(179)
Net loss	$	(5,091)	$	(5,357)	$	(13,926)	$	(11,299)
Net loss per common share:
Basic and diluted	$	(0.05)	$	(0.06)	$	(0.14)	$	(0.12)
Weighted-average common shares outstanding:
Basic and diluted		97,601		95,369		97,424		95,169

The accompanying notes are an integral part of these Consolidated Financial Statements.

4

ServiceSource International, Inc.

Consolidated Statements of Comprehensive Loss

(in thousands)

(unaudited)

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2021		2020		2021		2020
Net loss	$	(5,091)	$	(5,357)	$	(13,926)	$	(11,299)
Other comprehensive income (loss):
Foreign currency translation adjustments		31		(547)		356		(49)
Other comprehensive income (loss):		31		(547)		356		(49)
Comprehensive loss	$	(5,060)	$	(5,904)	$	(13,570)	$	(11,348)

The accompanying notes are an integral part of these Consolidated Financial Statements.

5

ServiceSource International, Inc.

Consolidated Statements of Stockholders’ Equity

(in thousands)

(unaudited)

											Accumulated
							Additional				Other
	Common Stock			Treasury Shares/Stock			Paid-in		Accumulated-		Comprehensive
	Shares	Amount		Shares	Amount		Capital		Deficit		Income		Total
Balance at January 1, 2021	97,248	$	10	(121)	$	(441)	$	379,696	$	(304,607)	$	618	$	75,276
Net loss	—		—	—		—		—		(8,835)		—		(8,835)
Other comprehensive income	—		—	—		—		—		—		325		325
Stock-based compensation	—		—	—		—		2,486		—		—		2,486
Issuance of common stock, RSUs	73		—	—		—		—		—		—		—
Proceeds from the exercise of stock options and ESPP	149		—	—		—		132		—		—		132
Balance at March 31, 2021	97,470		10	(121)		(441)		382,314		(313,442)		943		69,384
Net loss	—		—	—		—		—		(5,091)		—		(5,091)
Other comprehensive income	—		—	—		—		—		—		31		31
Stock-based compensation	—		—	—		—		1,085		—		—		1,085
Issuance of common stock, RSUs	485		—	—		—		—		—		—		—
Proceeds from the exercise of stock options	4		—	—		—		4		—		—		4
Balance at June 30, 2021	97,959	$	10	(121)	$	(441)	$	383,403	$	(318,533)	$	974	$	65,413

											Accumulated
							Additional				Other
	Common Stock			Treasury Shares/Stock			Paid-in		Accumulated-		Comprehensive
	Shares	Amount		Shares	Amount		Capital		Deficit		Income		Total
Balance at January 1, 2020	94,972	$	9	(121)	$	(441)	$	374,525	$	(286,066)	$	410	$	88,437
Net loss	—		—	—		—		—		(5,942)		—		(5,942)
Other comprehensive income	—		—	—		—		—		—		498		498
Stock-based compensation	—		—	—		—		1,066		—		—		1,066
Issuance of common stock, RSUs	178		1	—		—		(1)		—		—		—
Proceeds from the exercise of stock options and ESPP	112		—	—		—		76		—		—		76
Balance at March 31, 2020	95,262		10	(121)		(441)		375,666		(292,008)		908		84,135
Net loss	—		—	—		—		—		(5,357)		—		(5,357)
Other comprehensive loss	—		—	—		—		—		—		(547)		(547)
Stock-based compensation	—		—	—		—		1,278		—		—		1,278
Issuance of common stock, RSUs	438		—	—		—		—		—		—		—
Balance at June 30, 2020	95,700	$	10	(121)	$	(441)	$	376,944	$	(297,365)	$	361	$	79,509

The accompanying notes are an integral part of these Consolidated Financial Statements.

6

ServiceSource International, Inc.

Consolidated Statements of Cash Flows

(in thousands)

(unaudited)

	For the Six Months Ended June 30,
	2021		2020
Cash flows from operating activities:
Net loss	$	(13,926)	$	(11,299)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization		7,299		6,819
Amortization of contract acquisition costs		314		515
Amortization of ROU assets		4,745		4,690
Stock-based compensation		3,549		2,320
Restructuring and other related costs		935		645
Other		353		35
Net changes in operating assets and liabilities:
Accounts receivable, net		4,160		1,704
Prepaid expenses and other assets		551		1,299
Contract acquisition costs		(117)		(129)
Accounts payable		1,061		(2,452)
Accrued compensation and benefits		(2,948)		(1,431)
Operating lease liabilities		(5,532)		(4,385)
Accrued expenses		(653)		(823)
Other liabilities		286		(578)
Net cash provided by (used in) operating activities		77		(3,070)
Cash flows from investing activities:
Purchases of property and equipment		(2,092)		(2,596)
Net cash used in investing activities		(2,092)		(2,596)
Cash flows from financing activities:
Repayment on finance lease obligations		(315)		(481)
Proceeds from Revolver		—		27,000
Repayment of Revolver		—		(7,000)
Proceeds from issuance of common stock		136		76
Net cash (used in) provided by financing activities		(179)		19,595
Effect of exchange rate changes on cash and cash equivalents and restricted cash		626		(68)
Net change in cash and cash equivalents and restricted cash		(1,568)		13,861
Cash and cash equivalents and restricted cash, beginning of period		36,326		29,383
Cash and cash equivalents and restricted cash, end of period	$	34,758	$	43,244
Supplemental disclosures of cash flow information:
Cash paid for interest	$	210	$	226
Supplemental disclosures of non-cash activities:
Purchases of property and equipment accrued in accounts payable and accrued expenses	$	7	$	71
ROU assets obtained in exchange for new lease liabilities	$	618	$	204

The accompanying notes are an integral part of these Consolidated Financial Statements.

7

ServiceSource International, Inc.

Notes to Consolidated Financial Statements

(unaudited)

Note 1 — The Company

ServiceSource is a leading provider of BPaaS solutions that enable the transformation of go-to-market organizations and functions for global technology clients. We design, deploy, and operate a suite of innovative solutions and complex processes that support and augment our clients’ B2B customer acquisition, engagement, expansion, and retention activities. Our clients - ranging from Fortune 500 technology titans to high-growth disruptors and innovators - rely on our holistic customer engagement methodology and process excellence, global scale and delivery footprint, and data analytics and business insights to deliver trusted business outcomes that have a meaningful and material positive impact to their long-term revenue and profitability objectives. Through our unique integration of people, process, and technology - leveraged against our more than 20 years of experience and domain expertise in the cloud, software, hardware, medical device and diagnostic equipment, and industrial IoT sectors - we effect and transact billions of dollars of B2B commerce in more than 175 countries on our clients’ behalf annually.

“ServiceSource,” “the Company,” “we,” “us,” or “our,” as used herein, refer to ServiceSource International, Inc. and its wholly owned subsidiaries, unless the context indicates otherwise.

For a summary of commonly used industry terms and abbreviations used in this quarterly report on Form 10-Q, see the Glossary of Terms.

Note 2 — Summary of Significant Accounting Policies

Basis of Presentation

The accompanying unaudited interim Consolidated Financial Statements include the accounts of ServiceSource International, Inc. and its wholly owned subsidiaries and have been prepared in accordance with GAAP and with the instructions to Form 10-Q and Article 8 of Regulation S-X for interim financial information. All intercompany balances and transactions have been eliminated in consolidation. These financial statements do not include all the information required by GAAP for annual financial statements. The unaudited Consolidated Balance Sheet as of December 31, 2020 has been derived from the Company’s audited annual Consolidated Financial Statements included in our annual report on Form 10-K for the year ended December 31, 2020 filed with the SEC on February 24, 2021. In the opinion of management, these Consolidated Financial Statements reflect all adjustments, including normal recurring adjustments, management considers necessary for a fair presentation of the Company’s financial position, operating results, and cash flows for the interim periods presented. These Consolidated Financial Statements and accompanying notes should be read in conjunction with our audited Consolidated Financial Statements and the notes thereto for the year ended December 31, 2020, included in our annual report on Form 10-K. Interim results are not necessarily indicative of results for the entire year.

Use of Estimates

The preparation of the Consolidated Financial Statements in accordance with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities at the date of the Consolidated Financial Statements and the reported amount of net revenue and expenses during the reporting period.

The Company bases its estimates and judgments on historical experience and on various assumptions that it believes are reasonable under the circumstances. The Company has considered the effects of the COVID-19 pandemic in determining its estimates. However, future events are difficult to predict and subject to change, especially with the risks and uncertainties related to the impact of the COVID-19 pandemic, which could cause estimates and judgments to require adjustment. Actual results and outcomes may differ from our estimates.

8

Cash Equivalents and Restricted Cash

The Company follows a three-tier fair value hierarchy, which is described in detail in the Company’s Annual Report on Form 10-K for the year ended December 31, 2020.

Cash equivalents consist of highly liquid investments with original maturities of three months or less at the time of purchase and are classified as a Level 1 investment.

Restricted cash consists of cash in money market accounts that are used to secure letters of credit in connection with two of our leased facilities. Restricted cash is recorded within "Other assets" in the Consolidated Balance Sheets and is classified as a Level 1 investment. The Company had restricted cash of $2.3 million as of June 30, 2021 and December 31, 2020.

The Company did not have any other financial instruments or debt measured at fair value as of June 30, 2021 and December 31, 2020. There were no transfers between levels during the six months ended June 30, 2021 and 2020.

Government Assistance

During 2020, ServiceSource received various grants from the Singapore government, including the Job Support Scheme, which assists enterprises in retaining their local employees during the COVID-19 pandemic. ServiceSource received and recognized income of $1.3 million related to these grants during the year ended December 31, 2020, $0.1 million during the three and six months ended June 30, 2021, and is expected to receive an additional $0.1 million through August 2021. There are no conditions to repay the grants. Government grants are recognized in the Company’s Consolidated Statements of Operations during the same period that the expenses related to the grant are incurred if there is reasonable assurance the grant will be received, and the Company has complied with the conditions attached to the grant.

New Accounting Standards Adopted

Income Taxes

In December 2019, the FASB issued an ASU that simplifies the accounting for income taxes by eliminating certain exceptions to the guidance in ASC 740 related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period and the recognition of deferred tax liabilities for outside basis differences. This ASU is effective for annual periods and interim periods for those annual periods beginning after December 15, 2020, with early adoption permitted. The Company adopted this standard effective January 1, 2021 and the effects of this standard were applied prospectively to eligible costs incurred on or after January 1, 2021. The adoption of this standard did not have a material impact on the Consolidated Financial Statements.

New Accounting Standards Issued but Not yet Adopted

Financial Instruments - Credit Losses

In June 2016, the FASB issued an ASU that amends the measurement of credit losses on financial instruments and requires measurement and recognition of expected versus incurred credit losses for financial assets held. This ASU is effective for annual periods and interim periods for those annual periods beginning after December 15, 2022, with early adoption permitted. This standard will apply to the Company’s accounts receivable and contract assets. Based on our current analysis, the Company does not expect the adoption to have a material impact on the Consolidated Financial Statements as credit losses from trade receivables have historically been insignificant. The Company will adopt this standard effective January 1, 2023.

9

Note 3 — Debt

Revolving Line of Credit

In July 2018, ServiceSource, together with its wholly owned subsidiary, ServiceSource Delaware, Inc., entered into the 2018 Credit Agreement, providing for a $40.0 million revolving line of credit allowing each borrower to borrow against its domestic receivables as defined in the 2018 Credit Agreement. The Revolver in the 2018 Credit Agreement was scheduled to mature in July 2021 and was repaid in full in connection with the Company’s entry into the 2021 Credit Agreement. The Revolver under the 2018 Credit Agreement bore interest at a variable rate per annum based on the greater of the prime rate, the Federal Funds rate plus 0.50% or the one-month LIBOR rate plus 1.00%, plus, in each case, a margin of 1.00% for base rate borrowings or 2.00% for Eurodollar borrowings.

As of June 30, 2021, the Company had $15.0 million of borrowings under the Revolver through a one-month Eurodollar borrowing at an effective interest rate of 2.10% maturing July 2021. An additional $9.6 million was available for borrowing under the Revolver as of June 30, 2021. The Eurodollar borrowings may be extended upon maturity, converted into a base rate borrowing upon maturity or require an incremental payment if the borrowing base decreases below the current amount outstanding during the term of the Eurodollar borrowing.

The obligations under the 2018 Credit Agreement were secured by substantially all the assets of ServiceSource and certain of its subsidiaries, including pledges of equity in certain of the Company’s subsidiaries. The 2018 Credit Agreement had financial covenants which the Company was in compliance with as of June 30, 2021 and December 31, 2020.

In July 2021, ServiceSource, together with its wholly owned subsidiary, ServiceSource Delaware, Inc., entered into the 2021 Credit Agreement, which provides for a $35.0 million revolving line of credit allowing each borrower to borrow against its receivables as defined in the 2021 Credit Agreement. At the Company’s request and subject to customary conditions, the aggregate commitments under the 2021 Credit Agreement may be increased up to an additional $10.0 million, for a total maximum commitment amount of $45.0 million. The Revolver in the 2021 Credit Agreement matures in July 2024 and bears interest at a rate equal to BSBY plus 2.00% to 2.50% per annum or, at our election, an alternate base rate plus 1.00% to 1.50% per annum. The obligations under the 2021 Credit Agreement are secured by substantially all assets of ServiceSource and certain of its subsidiaries, including pledges of equity in certain of the Company’s subsidiaries.

During July 2021, the Company borrowed $3.5 million under the Revolver through a one-month BSBY borrowing at an effective interest rate of 2.32% maturing August 2021. Proceeds from the Revolver are used for working capital and general corporate purposes.

Interest Expense

Interest expense related to the amortization of debt issuance costs and interest expense associated with the Company’s debt obligation was $0.1 million and $0.2 million for the three months ended June 30, 2021 and 2020, respectively, and $0.2 million and $0.3 million for the six months ended June 30, 2021 and 2020, respectively.

Note 4 — Leases

The Company has operating leases for office space and finance leases for certain equipment under non-cancelable agreements with various expiration dates through May 2030. Certain office leases include the option to extend the term between one to seven years and certain office leases include the option to terminate the lease upon written notice within one year after lease commencement. Leases with an initial term of 12 months or less are not recorded on the balance sheet.

During 2021, the Company entered into a sublease agreement through the end of the original lease term with a third-party for two floors of its Manila office space and extended its lease for a portion of its Yokohama office space through May 2024.

10

Supplemental income statement information related to leases was as follows:

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2021		2020		2021		2020
	(in thousands)
Operating lease cost	$	2,853	$	2,924	$	5,794	$	6,031
Finance lease cost:
Amortization of leased assets		107		163		266		351
Interest on lease liabilities		7		25		18		56
Total finance lease cost		114		188		284		407
Sublease income		(1,287)		(895)		(2,385)		(1,787)
Net lease cost	$	1,680	$	2,217	$	3,693	$	4,651

Supplemental balance sheet information related to leases was as follows:

	June 30, 2021		December 31, 2020
	(in thousands)
Operating leases:
ROU assets	$	25,290	$	29,798
Operating lease liabilities	$	10,008	$	10,797
Operating lease liabilities, net of current portion		21,408		25,975
Total operating lease liabilities	$	31,416	$	36,772
Finance leases:
Property and equipment	$	2,870	$	2,880
Accumulated depreciation		(2,226)		(1,963)
Property and equipment, net	$	644	$	917
Other current liabilities	$	356	$	608
Other long-term liabilities		—		63
Total finance lease liabilities	$	356	$	671

Lease term and discount rate information was as follows:

	For the Six Months Ended June 30,
	2021			2020
Weighted-average remaining lease term (in years):
Operating lease		5.7		5.8
Finance lease		0.5		1.4
Weighted-average discount rate:
Operating lease		6.2	%	6.4	%
Finance lease		6.5	%	7.5	%

11

Maturities of lease liabilities were as follows as of June 30, 2021:

	Operating Leases		Operating Sublease		Finance Leases		Total
	(in thousands)
Remainder of 2021	$	6,291	$	(2,460)	$	300	$	4,131
2022		9,412		(2,538)		64		6,938
2023		4,447		(623)		—		3,824
2024		3,042		—		—		3,042
2025		2,991		—		—		2,991
Thereafter		11,344		—		—		11,344
Total lease payments		37,527		(5,621)		364		32,270
Less: interest		(6,111)		—		(8)		(6,119)
Total	$	31,416	$	(5,621)	$	356	$	26,151

Note 5 — Revenue Recognition

The following tables present the disaggregation of revenue from contracts with our clients:

Revenue by Performance Obligation

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2021		2020		2021		2020
	(in thousands)
Selling services	$	45,609	$	46,545	$	89,937	$	95,718
Professional services		698		1,093		1,393		2,034
Total revenue	$	46,307	$	47,638	$	91,330	$	97,752

Revenue by Geography

Revenue for each geography generally reflects commissions earned from sales of service contracts managed from revenue delivery centers in that geography and subscription sales and professional services to deploy the Company’s solutions. Predominantly all the service contracts sold and managed by the revenue delivery centers relate to end customers located in the same geography. All NALA revenue represents revenue generated within the U.S.

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2021		2020		2021		2020
	(in thousands)
NALA	$	25,515	$	27,558	$	50,849	$	56,031
EMEA		13,318		12,846		26,087		26,853
APJ		7,474		7,234		14,394		14,868
Total revenue	$	46,307	$	47,638	$	91,330	$	97,752

Revenue by Contract Pricing

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2021		2020		2021		2020
	(in thousands)
Variable consideration	$	34,138	$	33,813	$	67,349	$	70,179
Fixed consideration		12,169		13,825		23,981		27,573
Total revenue	$	46,307	$	47,638	$	91,330	$	97,752

Contract Balances

As of June 30, 2021, contract assets and liabilities were $0.0 million and $0.5 million, respectively. As of December 31, 2020, contract assets and liabilities were $0.5 million and $0.4 million, respectively.

12

Transaction Price Allocated to Remaining Performance Obligations

As of June 30, 2021, assuming none of the Company’s current contracts with fixed consideration are renewed, the Company estimates receiving approximately $32.9 million in future selling services fixed consideration and approximately $0.4 million in professional services fixed consideration.

Contract Acquisition Costs

As of June 30, 2021 and December 31, 2020, capitalized contract acquisition costs were $0.7 million and $0.9 million, respectively. The Company recorded amortization expense related to capitalized contract acquisition costs of $0.1 million and $0.2 million for the three months ended June 30, 2021 and 2020, respectively, and $0.3 million and $0.5 million for the six months ended June 30, 2021 and 2020, respectively.

Impairment recognized on contract costs was insignificant for the three and six months ended June 30, 2021 and 2020.

Note 6 — Stock-Based Compensation

ESPP

The Company previously offered an ESPP until its expiration in February 2021.

2021 PSU Awards

During March 2021, the Company granted PSUs under the 2020 Plan to certain executives in which the number of shares ultimately received depends on the Company’s achievement of two performance goals for fiscal year 2021 and a rTSR modifier based on the Company’s rTSR for fiscal years 2021, 2022, and 2023 compared to a peer group. The aggregate target number of shares subject to these awards is 0.8 million. The awards were valued on the grant date using a Monte Carlo simulation for the rTSR modifier and using the Company’s closing stock price for the performance metrics for an aggregate grant date fair value of $1.2 million. The number of shares ultimately received related to these awards will range from 0% to 173% of the participant’s target award and will vest on the third anniversary of the grant date. The Company’s expense will be recognized over the service period and adjusted based on estimated achievement of the performance goals.

Additionally, certain of the Company’s senior leaders elected to receive a portion of their annual cash corporate incentive plan in PSUs. The Company granted the PSUs under the 2020 Plan during March 2021. The number of shares ultimately received depends on the Company’s achievement of specified revenue, Adjusted EBITDA, and free cash flow performance goals for fiscal year 2021. The aggregate target number of shares subject to these awards is 0.4 million. The awards were valued using the Company’s closing stock price on the grant date and had an aggregate grant date fair value of $0.6 million. The number of shares ultimately received related to these awards ranges from 0% to 200% of the participant’s target award and will vest on the first anniversary of the grant date. The Company’s expense will be recognized over the service period and adjusted based on estimated achievement of the performance targets.

13

Stock-Based Compensation Expense

The following table presents stock-based compensation expense as allocated within the Company’s Consolidated Statements of Operations:

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2021		2020		2021		2020
	(in thousands)
Cost of revenue	$	288	$	90	$	418	$	135
Sales and marketing		168		444		359		821
Research and development		17		1		32		19
General and administrative		601		740		2,740		1,345
Total stock-based compensation	$	1,074	$	1,275	$	3,549	$	2,320

The above table does not include capitalized stock-based compensation related to internal-use software that was insignificant for the three and six months ended June 30, 2021 and 2020.

Stock Awards

A summary of the Company’s stock option activity and related information was as follows:

					Weighted-
			Weighted-		Average
			Average		Remaining
			Exercise		Contractual
	Shares		Price		Life (Years)	Intrinsic Value
	(in thousands)					(in thousands)
Outstanding as of December 31, 2020		3,030	$	2.09		$	1,372
Exercised