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Segment Information
 12 Months Ended
Dec. 31, 2025
Segment Reporting [Abstract]  
Segment Information Segment Information
The Company is a provider of data and AI-led solutions and services and digital operations solutions and services in an integrated manner for clients across industry verticals.
In the first quarter of 2025, the Company implemented operational and structural changes to accelerate the execution of Company’s data and AI strategy and align with how the Company’s Chief Operating Decision Maker (“CODM”) reviews financial information and makes operating decisions. This new operating model comprises of Industry Market Units (“IMUs”) to focus on delivering higher value to clients leveraging full suite of capabilities; and Strategic Growth Units to focus on rapidly advancing the capabilities specific to various industries and client needs.
Consequently, the Company realigned its reportable segments to the IMUs as follows:
•    Insurance
•    Healthcare and Life Sciences,
•    Banking, Capital Markets and Diversified Industries,
•    International Growth Markets

The primary changes in the new reportable segments reflect 1) the integration of the former Analytics reportable segment as a core capability within each of the IMUs, ensuring alignment with the specialized needs of clients across IMUs, 2) the reorganization of the former Emerging Business reportable segment into a Banking, Capital Markets and Diversified Industries reportable segment, excluding Life Sciences, which is now a part of the new Healthcare and Life Sciences reportable segment, and 3) the formation of International Growth Markets as a separate IMU to represent all services and solutions offerings to clients in the United Kingdom, Europe, Middle East, Asia-Pacific and South Africa geographies across all industry verticals. The International Growth Markets IMU is helping the Company strategically expand its footprint in markets outside of North America and drive focus on offerings and expansion in those markets in new and existing clients

In addition, revenues by service type are now presented as data and AI-led solutions and services and digital operations solutions and services. Revenues attributable to geographical regions are now presented as North America (including the United States, Canada and Mexico), the United Kingdom & Europe, and the Rest of World.

The Company has recast segment disclosures for the prior periods presented herein to conform to the new segment structure. This change in segment presentation does not affect the Company’s consolidated statements of income, balance sheets or statements of cash flows.

The Company’s Chief Executive Officer has been identified as the CODM. The CODM generally reviews financial information such as revenues, cost of revenues and gross profit to allocate an overall budget and measure segment performance.
Revenues, net and cost of revenues for the years ended December 31, 2025, 2024 and 2023, respectively, for each of the reportable segments, are as follows:
Year ended December 31, 2025
InsuranceHealthcare and Life SciencesBanking, Capital Markets and Diversified Industries International Growth MarketsTotal
Revenues, net$710,575 $532,584 $482,356 $362,164 $2,087,679 
Cost of revenues (1)
   Employee costs380,703 249,119 260,234 193,270 1,083,326 
   Infrastructure and technology costs54,310 28,943 25,952 34,002 143,207 
   Other costs (2)
18,803 22,193 12,578 6,496 60,070 
Gross profit (1)
$256,759 $232,329 $183,592 $128,396 $801,076 
Operating expenses487,326 
Income from operations313,750 
Foreign exchange gain, net, interest expense and other income, net1,302 
Income before income tax expense and earnings from equity affiliates$315,052 
(1) Exclusive of depreciation and amortization expense.
(2) Other costs primarily include travel and entertainment costs and other direct pass-through expenses related to client contracts for the Company’s direct marketing business.
Year ended December 31, 2024
InsuranceHealthcare and Life SciencesBanking, Capital Markets and Diversified Industries International Growth MarketsTotal
Revenues, net$656,419 $430,679 $426,716 $324,558 $1,838,372 
Cost of revenues (1)
Employee costs (2)
337,483 198,957 236,361 174,740 947,541 
   Infrastructure and technology costs49,349 25,230 21,809 30,471 126,859 
   Other costs (3)
38,100 18,919 10,445 5,495 72,959 
Gross profit (1)
$231,487 $187,573 $158,101 $113,852 $691,013 
Operating expenses427,393 
Income from operations263,620 
Foreign exchange gain, net, interest expense and other income, net(2,273)
Income before income tax expense and earnings from equity affiliates$261,347 
(1) Exclusive of depreciation and amortization expense.
(2) Employee costs include restructuring costs of $782, $267, $1,050 and $979 for Insurance, Healthcare and Life Sciences, Banking, Capital Markets and Diversified Industries and International Growth Markets, respectively. Refer to Note 26 – Restructuring Costs to the consolidated financial statements for further details.
(3) Other costs primarily include travel and entertainment costs and other direct pass-through expenses related to client contracts for the Company’s direct marketing business.

Year ended December 31, 2023
InsuranceHealthcare and Life SciencesBanking, Capital Markets and Diversified Industries International Growth MarketsTotal
Revenues, net$586,403 $366,392 $411,828 $266,045 $1,630,668 
Cost of revenues (1)
   Employee costs300,249 170,675 226,576 143,462 840,962 
   Infrastructure and technology costs43,289 18,924 18,860 24,400 105,473 
   Other costs (2)
41,776 19,503 10,408 4,780 76,467 
Gross profit (1)
$201,089 $157,290 $155,984 $93,403 $607,766 
Operating expenses369,011 
Income from operations238,755 
Foreign exchange gain, net, interest expense and other income, net(814)
Income before income tax expense and earnings from equity affiliates$237,941 
(1) Exclusive of depreciation and amortization expense.
(2) Other costs primarily include travel and entertainment costs and other direct pass-through expenses related to client contracts for the Company’s direct marketing business.
Revenues, net by service type, were as follows:
Year ended December 31,
202520242023
Data and AI-led (1)
$1,155,342 $979,731 $834,737 
Digital operations (2)
932,337 858,641 795,931 
Revenues, net$2,087,679 $1,838,372 $1,630,668 
(1) Data and AI-led revenue comes from AI-powered solutions and services in which the Company embeds data and AI into client workflows, leveraging the Company’s depth of domain knowledge, analytics, data management and digital engineering expertise. Company’s digital and AI capabilities that drive data and technology-led transformation for the clients include generative AI, reinforcement learning, hyper automation, cloud data management, conversational AI, robotics, enterprise architecture development, integration platform as a service and AI for operations.
(2) Digital operations revenue comes from the technology-enabled managed services that blend Company’s deep domain expertise with industry-specific solutions and services that help clients run business functions with enhanced productivity, greater speed and improved accuracy. The Company applies deep industry expertise and tailored technology—whether its proprietary technology or client technology—to solve complex challenges and drive measurable outcomes. These digital operations deployments form the foundation for future client transformation opportunities to infuse AI into client workflows and unlock even greater value.
All four reportable segments of the Company include revenues from both data and AI-led solutions and services and digital operations solutions and services.
The Company attributes revenues based on geographical markets where the customer operations being served by it are located.
 Year ended December 31,
 202520242023
Revenues, net
North America$1,725,612 $1,513,812 $1,364,449 
United Kingdom & Europe307,305 272,530 226,757 
Rest of World54,762 52,030 39,462 
Revenues, net$2,087,679 $1,838,372 $1,630,668 
Revenues, net by industry verticals, were as follows:
 Year ended December 31,
 202520242023
Insurance$829,899 $767,311 $672,869 
Healthcare and Life Sciences533,542 431,790 367,340 
Banking, Capital Markets and Diversified Industries 724,238 639,271 590,459 
Revenues, net$2,087,679 $1,838,372 $1,630,668 
Long-lived assets by geographic area, which consist of property and equipment, net and operating lease ROU assets were as follows:
As of
December 31, 2025December 31, 2024
Long-lived assets
India$63,999 $63,040 
North America60,575 52,510 
The Philippines36,480 25,881 
South Africa19,635 23,828 
Rest of World28,543 5,362 
Long-lived assets$209,232 $170,621