Segment and Geographical Information (Tables)

12 Months Ended

Dec. 31, 2023

Segment Reporting [Abstract]

Revenues and Cost of Revenues for Company's Reportable Segments

Revenues and cost of revenues for the years ended December 31, 2023, 2022 and 2021, respectively, for each of the reportable segments, are as follows:

	Year ended December 31, 2023
	Insurance		Healthcare		Emerging Business		Analytics		Total
Revenues, net	$	529,855	$	105,994	$	265,692	$	729,127	$	1,630,668
Cost of revenues(1)	341,785		69,273		150,943		460,901		1,022,902
Gross profit(1)	$	188,070	$	36,721	$	114,749	$	268,226	$	607,766
Operating expenses									369,011
Foreign exchange gain, net, interest expense and other income, net									(814)
Income tax expense									53,536
Gain from equity-method investment									153
Net income									$	184,558

(1) Exclusive of depreciation and amortization expense.

	Year ended December 31, 2022
	Insurance		Healthcare		Emerging Business		Analytics		Total
Revenues, net	$	448,704	$	97,351	$	218,638	$	647,351	$	1,412,044
Cost of revenues(1)	287,734		70,951		128,017		409,893		896,595
Gross profit(1)	$	160,970	$	26,400	$	90,621	$	237,458	$	515,449
Operating expenses									323,287
Foreign exchange gain, net, interest expense and other expense, net									(2,063)
Income tax expense									47,565
Gain from equity-method investment									434
Net income									$	142,968

(1) Exclusive of depreciation and amortization expense.

	Year ended December 31, 2021
	Insurance		Healthcare		Emerging Business		Analytics		Total
Revenues, net	$	381,999	$	112,386	$	167,236	$	460,672	$	1,122,293
Cost of revenues(1)	239,529		69,760		91,737		289,908		690,934
Gross profit(1)	$	142,470	$	42,626	$	75,499	$	170,764	$	431,359
Operating expenses									275,478
Loss on settlement of convertible notes, foreign exchange gain, net, interest expense and other income, net									(9,320)
Income tax expense									31,850
Gain from equity-method investment									47
Net income									$	114,758

(1) Exclusive of depreciation and amortization expense.

Revenues, net by service type, were as follows:

	Year ended December 31,
	2023		2022		2021
Digital operations and solutions(1)	$	901,541	$	764,693	$	661,621
Analytics services	729,127		647,351		460,672
Revenues, net	$	1,630,668	$	1,412,044	$	1,122,293

(1) Digital operations and solutions include revenues of the Company’s Insurance, Healthcare and Emerging Business reportable segments. Refer to the reportable segment disclosure above.

Revenues Based on Geographical Information

The Company attributes the revenues to regions based upon the location of its customers.

	Year ended December 31,
	2023		2022		2021
Revenues, net
The United States	$	1,370,707	$	1,213,477	$	964,059
Non-United States
The United Kingdom	177,479		134,630		105,734
Rest of World	82,482		63,937		52,500
Total Non-United States	259,961		198,567		158,234
Revenues, net	$	1,630,668	$	1,412,044	$	1,122,293

Property and Equipment, Net Based on Geographical Information

Long-lived assets by geographic area, which consist of property and equipment, net and operating lease ROU assets were as follows:

	As of
	December 31, 2023		December 31, 2022
Long-lived assets
The United States	$	61,592	$	60,709
India	53,813		50,118
The Philippines	21,952		18,406
South Africa	20,890		3,980
Rest of World	6,982		4,962
Long-lived assets	$	165,229	$	138,175