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Segment and Geographical Information (Tables)

12 Months Ended

Dec. 31, 2021

Revenues and Cost of Revenues for Company's Reportable Segments

Revenues and cost of revenues for the years ended December 31, 2021, 2020 and 2019, respectively, for each of the reportable segments, are as follows:


	Year ended December 31, 2021
	Insurance		Healthcare		Emerging Business		Analytics		Total

Revenues, net	$	381,999	$	112,386	$	167,236	$	460,672	$	1,122,293
Cost of revenues(1)	239,529		69,760		91,737		289,908		690,934
Gross profit(1)	$	142,470	$	42,626	$	75,499	$	170,764	$	431,359
Operating expenses									275,478
Loss on settlement of convertible notes, foreign exchange gain, interest expense and other income, net									(9,320)
Income tax expense									31,850
Gain from equity-method investment									47
Net income									$	114,758

(1) Exclusive of depreciation and amortization expense.


	Year ended December 31, 2020
	Insurance		Healthcare		Emerging Business		Analytics		Total
Revenues, net	$	341,770	$	101,315	$	152,670	$	362,679	$	958,434
Cost of revenues(1)	231,884		73,143		89,459		229,450		623,936
Gross profit(1)	$	109,886	$	28,172	$	63,211	$	133,229	$	334,498
Operating expenses									224,476
Foreign exchange gain, interest expense and other income, net									5,307
Income tax expense									25,626
Loss from equity-method investment									227
Net income									$	89,476

(1) Exclusive of depreciation and amortization expense.


	Year ended December 31, 2019
	Insurance		Healthcare		Emerging Business		Analytics		Total
Revenues, net	$	346,434	$	97,465	$	190,118	$	357,329	$	991,346
Cost of revenues(1)	238,580		77,048		108,617		231,245		655,490
Gross profit(1)	$	107,854	$	20,417	$	81,501	$	126,084	$	335,856
Operating expenses									259,403
Foreign exchange gain, interest expense and other income, net									6,647
Income tax expense									15,172
Loss from equity-method investment									269
Net income									$	67,659

(1) Exclusive of depreciation and amortization expense.

Revenues, net by service type, were as follows:


	Year ended December 31,
	2021		2020		2019
Digital operations and solutions(1)	$	661,621	$	595,755	$	634,017
Analytics services	460,672		362,679		357,329
Revenues, net	$	1,122,293	$	958,434	$	991,346

(1) Digital operations and solutions include revenues of the Company's Insurance, Healthcare and Emerging Business reportable segments. Refer to the reportable segment disclosure above.

Revenues Based on Geographical Information

The Company attributes the revenues to regions based upon the location of its customers.


	Year ended December 31,
	2021		2020		2019
Revenues, net
United States	$	964,059	$	814,672	$	817,878
Non-United States
United Kingdom	105,734		88,659		113,036
Rest of World	52,500		55,103		60,432
Total Non-United States	158,234		143,762		173,468
Revenues, net	$	1,122,293	$	958,434	$	991,346

Property and Equipment, Net Based on Geographical Information

Long-lived assets by geographic area, which consist of property and equipment, net and operating lease right-of-use assets, were as follows:


	As of
	December 31, 2021		December 31, 2020
Long-lived assets
India	$	79,604	$	97,261
United States	50,095		46,659
Philippines	22,011		29,434
Rest of World	10,990		11,439
Long-lived assets	$	162,700	$	184,793