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Segment and Geographical Information
 12 Months Ended
Dec. 31, 2021
Segment Reporting [Abstract]  
Segment and Geographical Information Segment and Geographical Information
The Company is a provider of data analytics and digital operations and solutions.
Effective January 1, 2020, the Company made certain operational and structural changes to more closely integrate its businesses and to simplify its organizational structure. The Company since then manages and reports financial information through its four reportable segments: Insurance, Healthcare, Analytics and Emerging Business, which reflects how management reviews financial information and makes operating decisions. These business units develop client-specific solutions, build capabilities, maintain a unified go-to-market approach and are integrally responsible for service delivery, customer satisfaction, growth and profitability. In line with the Company’s strategy of vertical integration and focus on domain expertise, the Company has integrated its Finance & Accounting and Consulting operating segments within each of the Insurance and Healthcare operating segments based on the corresponding industry-specific clients. Finance & Accounting and Consulting services to clients outside of the Insurance and Healthcare industries are part of the Company’s “Emerging Business” operating segment. In addition, the Company integrated its former Travel, Transportation and Logistics, Banking and Financial Services, and Utilities operating segments under Emerging Business to further leverage and optimize the operating scale in providing digital operations and solutions.
The Company’s reportable segments effective January 1, 2020 are as follows:
•Insurance,
•Healthcare,
•Emerging Business, and
•Analytics
In conjunction with the new reporting structure, the Company has recast its segment disclosures for prior periods presented to conform to the way the Company internally manages and monitors segment performance.
The chief operating decision maker (“CODM”) generally reviews financial information such as revenues, cost of revenues and gross profit, disaggregated by the operating segments to allocate an overall budget among the operating segments.
The Company does not allocate and therefore the CODM does not evaluate, certain operating expenses, interest expense or income taxes by segment. Many of the Company’s assets are shared by multiple operating segments. The Company manages these assets on a total Company basis, not by operating segment, and therefore asset information and capital expenditures by operating segment are not presented.
The December 2021 acquisition of Clairvoyant AI Inc. (“Clairvoyant”) is included in the Analytics reportable segment. Refer to Note 9 - Business Combinations, Goodwill and Intangible Assets to the consolidated financial statements for further details.
Revenues and cost of revenues for the years ended December 31, 2021, 2020 and 2019, respectively, for each of the reportable segments, are as follows:

Year ended December 31, 2021
InsuranceHealthcareEmerging BusinessAnalyticsTotal
Revenues, net$381,999 $112,386 $167,236 $460,672 $1,122,293 
Cost of revenues(1)
239,529 69,760 91,737 289,908 690,934 
Gross profit(1)
$142,470 $42,626 $75,499 $170,764 $431,359 
Operating expenses275,478 
Loss on settlement of convertible notes, foreign exchange gain, interest expense and other income, net(9,320)
Income tax expense31,850 
Gain from equity-method investment47 
Net income$114,758 
(1) Exclusive of depreciation and amortization expense.
Year ended December 31, 2020
InsuranceHealthcareEmerging BusinessAnalyticsTotal
Revenues, net$341,770 $101,315 $152,670 $362,679 $958,434 
Cost of revenues(1)
231,884 73,143 89,459 229,450 623,936 
Gross profit(1)
$109,886 $28,172 $63,211 $133,229 $334,498 
Operating expenses224,476 
Foreign exchange gain, interest expense and other income, net5,307 
Income tax expense25,626 
Loss from equity-method investment227 
Net income$89,476 
(1) Exclusive of depreciation and amortization expense.
Year ended December 31, 2019
InsuranceHealthcareEmerging BusinessAnalyticsTotal
Revenues, net$346,434 $97,465 $190,118 $357,329 $991,346 
Cost of revenues(1)
238,580 77,048 108,617 231,245 655,490 
Gross profit(1)
$107,854 $20,417 $81,501 $126,084 $335,856 
Operating expenses259,403 
Foreign exchange gain, interest expense and other income, net6,647 
Income tax expense15,172 
Loss from equity-method investment269 
Net income$67,659 
(1) Exclusive of depreciation and amortization expense.
Revenues, net by service type, were as follows:
Year ended December 31,
202120202019
Digital operations and solutions(1)
$661,621 $595,755 $634,017 
Analytics services460,672 362,679 357,329 
Revenues, net$1,122,293 $958,434 $991,346 

(1) Digital operations and solutions include revenues of the Company's Insurance, Healthcare and Emerging Business reportable segments. Refer to the reportable segment disclosure above.
The Company attributes the revenues to regions based upon the location of its customers.
 Year ended December 31,
 202120202019
Revenues, net
United States$964,059 $814,672 $817,878 
Non-United States
     United Kingdom105,734 88,659 113,036 
     Rest of World52,500 55,103 60,432 
Total Non-United States158,234 143,762 173,468 
Revenues, net$1,122,293 $958,434 $991,346 

Long-lived assets by geographic area, which consist of property and equipment, net and operating lease right-of-use assets, were as follows:
As of
December 31, 2021December 31, 2020
Long-lived assets
India$79,604 $97,261 
United States50,095 46,659 
Philippines22,011 29,434 
Rest of World10,990 11,439 
Long-lived assets$162,700 $184,793