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Revenue, Deferred Revenue and Prepaid Commissions
 12 Months Ended
Dec. 31, 2024
Revenue from Contract with Customer [Abstract]  
Revenue Deferred Revenue And Prepaid Commissions REVENUE, DEFERRED REVENUE AND PREPAID COMMISSIONS
Revenue Recognition
Revenues are recognized when control of the promised goods or services is transferred to our customers, in an amount that reflects the consideration we expect to be entitled to in exchange for those goods or services.
The following table presents our revenues disaggregated by revenue type:
For the Year Ended December 31,
(Dollars in thousands)202420232022
Revenue:
Paging revenue$70,958 $73,135 $73,323 
Product and other revenue2,565 2,833 2,299 
Wireless revenue$73,523 $75,968 $75,622 
License$7,648 $8,721 $7,202 
Professional services - projects14,616 13,305 11,584 
Professional services - managed services3,259 1,389 981 
Hardware1,382 2,675 2,211 
Operations revenue26,905 26,090 21,978 
Maintenance37,225 36,967 36,934 
Software revenue$64,130 $63,057 $58,912 
Total revenue$137,653 $139,025 $134,534 
The Company is currently structured as a single operating (and reportable) segment, a clinical communication and collaboration business. Sales are assigned to subsidiaries based on the geographic location of the customer at the signing of a contract. The United States was the only country that accounted for more than 10% of the Company’s total revenue for the years ended December 31, 2024, 2023 and 2022. Revenue generated in the United States and internationally consisted of the following for the periods stated:
 For the Year Ended December 31,
(Dollars in thousands)202420232022
Revenue:
United States$134,998 $135,804 $130,380 
International2,655 3,221 4,154 
Total revenue$137,653 $139,025 $134,534 
Deferred Revenues
Our deferred revenues represent payments made to, or due from, customers in advance of our performance. Changes in the balance of total deferred revenue during the year ended December 31, 2024, are as follows:
(Dollars in thousands)December 31, 2023AdditionsRevenue RecognizedDecember 31, 2024
Deferred Revenue$26,946 $65,575 $(63,582)$28,939 
During the year ended December 31, 2024, the Company recognized $23.1 million of revenue related to amounts deferred as of December 31, 2023.
Prepaid Commissions
Our prepaid commissions represent payments made to employees in advance of our performance on the related underlying contracts. These costs have been incurred directly in relation to obtaining a contract. As such, these costs are amortized over the estimated period of benefit. Changes in the balance of total prepaid commissions during the year ended December 31, 2024, are as follows:
(Dollars in thousands)December 31, 2023AdditionsCommissions RecognizedDecember 31, 2024
Prepaid Commissions$2,285 $4,235 $(3,198)$3,322 
Prepaid commissions are included within prepaid expenses in the Consolidated Balance Sheets and commissions expense is included within Selling and marketing on the Consolidated Statements of Operations.
Remaining Performance Obligations
The balance of consideration allocated to remaining performance obligations at December 31, 2024 was $62.4 million, which excludes $5.6 million of additional transaction value that was deemed cancellable by the customer without significant penalty. We expect to recognize approximately $36.4 million of our remaining performance obligations over the next 12 months, with the remaining balance recognized thereafter.