424B4 1 d558096d424b4.htm 424B4 424B4
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Filed Pursuant to Rule 424(b)(4)
Registration No. 333-193988

 

5,000,000 Shares

 

LOGO

Common Stock

 

 

We are selling 5,000,000 shares of common stock.

Prior to this offering, there has been no public market for our common stock. The initial public offering price of the common stock is $16.00 per share. We have been approved to list our common stock on the NASDAQ Global Market under the symbol “BRDR.”

We are an “emerging growth company” as defined under the U.S. federal securities laws and, as such, may elect to comply with certain reduced public company reporting requirements for this and future filings.

The underwriters have an option to purchase a maximum of 750,000 additional shares to cover over-allotments of shares.

Investing in our common stock involves risks. See “Risk Factors” on page 15.

 

     Price to
Public
   Underwriting
Discounts and
Commissions(1)
   Proceeds to
Borderfree

Per Share

   $16.00    $1.12    $14.88

Total

   $80,000,000    $5,600,000    $74,400,000

 

(1) We have agreed to reimburse the underwriters for certain expenses. See “Underwriting.”

Delivery of the shares of common stock will be made on or about March 26, 2014.

Neither the Securities and Exchange Commission nor any state securities commission has approved or disapproved of these securities or determined if this prospectus is truthful or complete. Any representation to the contrary is a criminal offense.

 

Credit Suisse    RBC Capital Markets

Pacific Crest Securities

 

Canaccord Genuity   William Blair      Needham & Company   

 

The date of this prospectus is March 20, 2014.


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Table of Contents

 

TABLE OF CONTENTS

 

     Page  

PROSPECTUS SUMMARY

     1   

RISK FACTORS

     15   

SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS AND INDUSTRY DATA

     42   

USE OF PROCEEDS

     43   

DIVIDEND POLICY

     43   

CAPITALIZATION

     44   

DILUTION

     46   

SELECTED CONSOLIDATED FINANCIAL DATA

     48   

MANAGEMENTS DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

     50   

BUSINESS

     80   

MANAGEMENT

     97   

EXECUTIVE COMPENSATION

     104   

CERTAIN RELATIONSHIPS AND RELATED PARTY TRANSACTIONS

     111   

PRINCIPAL STOCKHOLDERS

     114   

DESCRIPTION OF CAPITAL STOCK

     116   

SHARES ELIGIBLE FOR FUTURE SALE

     120   

MATERIAL U.S. FEDERAL INCOME TAX CONSEQUENCES

     123   

UNDERWRITING

     126   

LEGAL MATTERS

     131   

EXPERTS

     131   

WHERE YOU CAN FIND MORE INFORMATION

     131   

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

     F-1   

 

 

You should rely only on the information contained in this prospectus or in any free writing prospectus we file with the Securities and Exchange Commission, or SEC. Neither we nor the underwriters have authorized anyone to provide you with additional information or information different from that contained in this prospectus or any free writing prospectus. We and the underwriters are offering to sell, and seeking offers to buy, shares of our common stock only in jurisdictions where offers and sales are permitted. The information contained in this prospectus is accurate only as of the date on the front cover of this prospectus, or other earlier date stated in this prospectus, regardless of the time of delivery of this prospectus or of any sale of our common stock.

Until April 14, 2014 (the 25th day after the date of this prospectus), all dealers that buy, sell, or trade shares of our common stock, whether or not participating in this offering, may be required to deliver a prospectus. This delivery requirement is in addition to the obligation of dealers to deliver a prospectus when acting as underwriters and with respect to their unsold allotments or subscriptions.

For investors outside of the United States: Neither we nor any of the underwriters have done anything that would permit this offering outside the United States or permit the possession or distribution of this prospectus outside the United States. Persons outside the United States who come into possession of this prospectus must inform themselves about, and observe any restrictions relating to, the offering of the shares of common stock and the distribution of this prospectus outside of the United States.

 

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PROSPECTUS SUMMARY

This summary highlights information contained elsewhere in this prospectus and does not contain all of the information that you should consider in making your investment decision. Before investing in our common stock, you should carefully read this entire prospectus, including our consolidated financial statements and the related notes included in this prospectus and the information set forth in the section of this prospectus captioned “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.”

Borderfree, Inc.

We are a market leader in international cross-border ecommerce, operating a proprietary technology and services platform to enable U.S. retailers to transact with consumers in more than 100 countries and territories worldwide. The market opportunity for international cross-border ecommerce is large, with cross-border consumers expected to spend $24 billion on physical goods from U.S. online retailers in 2014, based on a study conducted on our behalf by Forrester Research, Inc., or Forrester. However, the market remains significantly under-monetized by U.S. retailers today. Many U.S.-based online retailers view international expansion as important to their overall business strategies, yet international ecommerce revenues are limited today for many of these retailers. Based on the database of web merchants ranked in Internet Retailer’s 2013 Top 500 Guide, less than 60% currently sell internationally. We believe this is due to the significant challenges associated with selling to global consumers.

We believe Borderfree delivers the most comprehensive cross-border ecommerce solution available through a single unified platform enabling retailers to capitalize on the large cross-border market opportunity. Our customers, comprised of the retailers and brands that integrate our solution, use our highly scalable Borderfree platform to develop a seamless global ecommerce business across web, mobile and in-store channels to transact with international shoppers, who we refer to as consumers. Borderfree manages all aspects of the international shopping experience, including site localization, multi-currency pricing, payment processing, fraud management, landed cost calculation, customs clearance and brokerage, and global logistics services while maintaining the integrity of our customers’ brands and the consumer experience. Our integrated cross-border solution enables retailers to begin selling internationally typically within 90 days without the need to invest in expensive infrastructure, software, in-house compliance expertise or international vendor relationships. In addition, as a result of our scale and experience in international ecommerce, we have amassed a substantial amount of data that enables us to provide actionable marketing and merchandising insights to our customers to help grow their global sales.

Today, we are enabling the online international expansion initiatives of some of the largest U.S. retailers and brands, including Aeropostale, J.Crew, Lands’ End, Macy’s, Neiman Marcus, Under Armour, Warby Parker and Williams-Sonoma. As of December 31, 2013, our platform was powering the global expansion of 158 ecommerce sites for 91 customers.

We derive our revenue from fees paid to us by our customers based on a percentage of their sales generated through our platform. Our customer contracts typically have multi-year initial terms ranging from one to four years, followed by one-year renewal periods. We generate additional revenue from fulfillment services, foreign exchange and other transaction related fees. We operate our business through an asset-light model, requiring minimal capital investment, which allows us to scale our business in a cost effective and efficient manner.

Founded in 1999, we initially came to market with a patented foreign exchange technology solution that allowed ecommerce retailers to automatically present and settle transactions in the preferred currencies of their global consumers. As our business evolved, we realized that the problems retailers faced selling internationally went beyond foreign exchange to include localization, payments and logistical complexities. In response to these

 

 

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challenges we developed a comprehensive global ecommerce technology and service offering and renamed our company FiftyOne. In 2013, following the 2012 acquisition of the Borderfree business unit of Canada Post Corporation, we changed our name to Borderfree.

Since the commercial launch of our global ecommerce platform in 2008, we have experienced significant growth. We processed approximately $137 million, $302 million and $448 million of gross merchandise volume, or GMV, on our platform during 2011, 2012 and 2013, representing period over period growth of 78%, 120% and 48%, respectively. We experienced similar growth in revenue, generating revenue of $37 million, $81 million and $110 million and Adjusted Revenue, a non-GAAP measure, of $38 million, $81 million and $110 million in the same periods, representing period over period Adjusted Revenue growth of 84%, 114%, and 36%, respectively. Additionally, global ecommerce services revenue grew 94%, 111%, and 52% over the same periods, respectively. The growth in GMV on our platform and revenue was supported by a 102% growth in our customer base from 44 to 91 customers between January 1, 2011 and December 31, 2013. We had net income of $5.7 million, which included a gain from sale of business of $6.7 million, in 2011, net income of $0.2 million in 2012 and a net loss of $0.7 million in 2013. For a definition of GMV and Adjusted Revenue and a reconciliation of revenue to Adjusted Revenue, see the section entitled “Prospectus Summary—Summary Financial and Other Data.”

Market Opportunity

As a global ecommerce platform for online retailers, we benefit from international trends in ecommerce, which include the following:

 

    Strong demand for U.S. brands from global consumers provides U.S. retailers significant opportunities to serve markets outside the United States.

 

    Broadband penetration and continued development of infrastructure for online payments and fulfillment are making it easier for global consumers to purchase from U.S. brands. As a result of these trends, International Data Corporation, or IDC, expects Internet penetration to rise, with the number of Internet consumers (outside the United States) purchasing online to grow at a 17% compound annual growth rate, or CAGR, from 2012 to 2017.

 

    The proliferation of smartphones and tablets provides another convenient channel for global consumers to shop. IDC predicts that the number of smartphone and tablet users outside the United States will more than double from 900 million in 2012 to 1.9 billion by 2017.

Given our focus on cross-border ecommerce, our addressable market is comprised of physical goods, such as apparel, handbags, jewelry, sporting goods, home décor, and toys, which can be shipped cost-effectively, and therefore does not include digital goods and services, such as music downloads and travel. According to IDC, the global ecommerce market for physical goods was $392 billion in 2012, of which $114 billion was in the United States. IDC expects the global ecommerce market for physical goods outside the United States to grow at an 18% CAGR from 2012 to reach $640 billion by 2017, outpacing expected growth of 7% CAGR over the same period in the U.S. market. According to IDC, in 2012 there were approximately 790 million consumers outside the United States that are potentially addressable by U.S. retailers, with many more coming online every year.

According to Forrester, international expansion is top of mind for many retailers, with 75% of respondents ranking international expansion as either “very important” or “somewhat important” to their overall business strategies in their recent survey of U.S.-based online retailers. Despite this view, many of these retailers are at a very early stage of global expansion and for the majority of brands, international ecommerce revenues are limited. In fact, based on the database of web merchants ranked in Internet Retailer’s 2013 Top 500 Guide, less than 60% currently sell internationally. We believe this is due to the significant challenges associated with selling to global consumers.

 

 

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We estimate that, in 2014, cross-border consumers will spend $24 billion on physical goods from U.S. online retailers, based on a study conducted on our behalf by Forrester. However, we believe that the current market is under-monetized and that U.S. retailers not selling internationally today are missing out on significant demand from international consumers that, if served, could generate significant incremental ecommerce revenues for those retailers. Based on comScore data from May 2013, U.S. retailers in the Internet Retailer 500 receive an average of 22% of their visitor traffic from international consumers. We believe that this percentage will grow as internet penetration increases internationally, driving more global consumers to shop online with U.S. retailers for the greater product selection from their favorite U.S. brands. Based on a study conducted on our behalf, Forrester projects that our market will grow at a 17% CAGR from $20 billion in 2013 to $44 billion in 2018, significantly outpacing the growth of the overall ecommerce market for physical goods in the United States, which IDC projects will grow at a 6% CAGR through 2017.

Challenges of International Cross Border Ecommerce

Challenges for Retailers

Selling globally can be expensive and complicated. There are currently two in-house alternatives to sell to global consumers: cross-border trading and establishing an in-country presence. Retailers who sell directly from their U.S. website, which we refer to as cross-border trading, face challenges and risks including complicated import and export regulations and restrictions, an increased risk of credit card fraud, lower sales conversion rates due to the difficulty in tailoring the product offerings on their U.S. based website to global consumers and damage to their overall brand image if they provide a frustrating consumer experience. Retailers establishing an in-country presence face challenges and risks including investment of significant time and money to establish and maintain country-specific operations and infrastructure with limited ability to assess local consumer demand, exposure to foreign exchange and tax risk, and an inability to scale effectively from one market to another. The challenges and risks posed by these alternatives cause many U.S. retailers to delay or forego the opportunity to generate additional revenue from international cross-border sales and further expand their brand awareness around the world.

Challenges for the Global Consumer

Global consumers outside the United States are often faced with a disappointing customer experience whether they buy from a retailer’s local in-country website or U.S. website. When global consumers attempt to buy from a U.S. retailer’s local in-country website, they frequently encounter limited product selection. When global consumers buy from a retailer’s U.S. website, they frequently encounter high shipping costs, unexpected fees upon delivery and restrictive payment alternatives. We believe these issues make it frustrating for the global consumer and ultimately more difficult for that consumer to buy from U.S. retailers, thereby creating a significant disparity between websites visited and transactions consummated by consumers outside the United States.

We believe the combination of the large international cross-border ecommerce opportunity and challenges of implementing an in-house solution create a significant opportunity for a differentiated third party solution.

The Borderfree Solution

The Borderfree solution is a proprietary ecommerce technology and services platform designed to remove the barriers to international cross-border ecommerce. Key benefits of our platform include:

Comprehensive Solution. We believe Borderfree delivers the most comprehensive international ecommerce solution available through a single unified platform. Borderfree manages all aspects of the international sales process, including site localization, multi-currency pricing, payment processing, fraud management, landed cost

 

 

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calculation, customs clearance and brokerage and global logistics services while providing a high quality consumer experience throughout.

High Return on Investment. Our platform offers a capital efficient, cost effective and low risk solution for retailers to compete in international markets. After a minimal initial investment for integration with our platform, which enables retailers to launch in all or select markets without any incremental cost, customers then pay us a percentage of the sales they generate through our platform.

High Quality Consumer Experience. Our platform enables our customers to provide a localized experience that maintains their brand integrity. Our platform welcomes consumers to our customers’ websites in their local language and provides them with local payment options and landed cost calculations which are the transaction costs inclusive of all tariffs, value added tax, shipping costs, and clearance fees ensuring there are no surprise charges. Consumers also benefit from the retailers’ international returns and other consumer service initiatives.

Customizable Pricing and Promotion Strategies. In addition to providing market specific knowledge to our customers, we aggregate and analyze the data generated from the transactions processed on our platform. Our customers are able to leverage this data to create, test and deploy country-specific pricing and promotion strategies to maximize sales and checkout conversion.

Access to New Sales and Marketing Channels. We have entered into strategic partnerships with global marketing partners to enable our customers to expand their marketing reach to millions of qualified consumers.

Our Competitive Strengths

As a result of our extensive experience in cross-border ecommerce and substantial data asset resulting from consumer interactions on our platform, we enjoy a strategic relationship with our customers. Our customers look to us for a technology solution to enable international ecommerce expansion as well as for strategic advice on how to best expand in markets around the world. Our competitive strengths include:

Comprehensive and Scalable Platform. Our ecommerce platform enables retailers to begin selling internationally without requiring significant investment of time or resources. As the retailer’s global sales grow, our platform has the features and functionality to scale with them and effectively address their needs.

Global Reach and Scale. In 2013 we facilitated approximately $448 million of GMV, shipping to over 100 countries and territories, containing nearly 76% of the population outside the United States, and settling transactions in more than 60 currencies. We have a network of global and market-specific logistics vendors and payment providers which enables us to execute transactions and deliver products to both established markets and difficult to reach locations around the world. As a result of our scale and ability to consolidate volume we enjoy lower fulfillment costs and access to competitive foreign exchange rates.

Asset-light Business Model. Our model allows us to scale our business to serve additional customers, markets and GMV with minimal capital expenditures. We do not own or operate any distribution centers, warehouses or consumer support centers to deliver our services.

Branded Consumer Experience. We enable the retailer to provide a localized shopping experience that instills in international consumers the same level of trust and confidence in their brand as is provided to their U.S. consumers. Retailers who use our solution maintain full control of the consumer experience including the website presentation, customer service, product packaging and pre and post order related communications. By focusing on the immediacy, prominence and visibility of our customer’s brand, our solution is appealing to retailers who acquire and maintain consumers through brand equity and customer service, especially large and iconic lifestyle and department store brands.

 

 

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Substantial and Growing Data Asset. As the processor of consumer transactions on our platform, Borderfree possesses a substantial amount of data related to international consumer demand and purchasing behavior. We collect data from the time a consumer initiates the checkout process to the time a consumer completes the transaction. Since the launch of the Borderfree platform, we have processed more than 4.4 million transactions, and in 2013, we saw approximately 2.1 million transactions on our platform representing an average ratio of 1.7 transactions per consumer. We believe the average transaction per consumer will increase as we leverage our growing data asset to execute our marketing and merchandising strategies. By leveraging insights from this data, Borderfree and our retailers can more effectively grow international sales and increase the number of transactions per consumer by targeting the right consumers with the right products at the right time. We do not currently monetize our data asset beyond making our core products and services more attractive to our customers although we may attempt to do so in the future.

Growing and Loyal Customer Base. Since we launched the Borderfree solution, we have experienced significant growth in our customer base, growing from a single customer at the beginning of 2008 to 91 customers as of December 31, 2013. Our loyal customer base of high profile retailers also serves to attract new customers as they see the tangible benefits realized by implementing our solution.

International Experience. We have developed market specific knowledge about ecommerce across a diverse group of markets and cultures. Our expertise helps our customers navigate local rules, regulations and compliance to sell to consumers in local markets more quickly and optimize market specific merchandising and marketing strategies to sell to these consumers more effectively.

Our Growth Strategy

Our mission is to be the leading provider of global ecommerce services, enabling retailers and brands to easily market and sell to consumers in every corner of the globe. Our strategies to achieve this goal include:

Grow GMV with Our Existing Customers. While customers on our platform have rapidly grown their cross-border ecommerce sales, international sales still represent only a small percentage of total sales relative to their domestic sales. For our top 20 customers, we estimate that international sales using our platform accounted for an average of approximately 1.7% of their respective total ecommerce sales in 2012. However, as calculated based on data provided by comScore in April 2013, we estimate that these same customers received an average of 21% of their respective visitor traffic from international consumers. We believe there remains a significant opportunity for these customers to continue to grow their international sales volumes. We are pursuing a number of key initiatives to drive this growth including:

 

    Improving Sales Conversion through Optimized Logistics. The cost of shipping is one of the largest obstacles to a global consumer completing an online purchase. Leveraging our scale, we have reduced shipping costs to date, which we believe has contributed to the improvement in our order submit rate. We intend to continue optimizing our logistics network and reducing shipping costs, which we believe will further improve our order submit rate and increase sales for our customers.

 

    Driving Qualified Site Traffic through Strategic Partnerships. We believe we have a considerable opportunity to expand our relationship with our customers by deploying marketing solutions that will drive incremental international traffic to their ecommerce sites.

 

    Leveraging Our Data Asset. We have recently invested in new business intelligence and database platforms to expand our analytics capabilities and enhance our own and our customers’ ability to analyze the aggregated information, and leverage it to formulate data driven marketing and merchandising strategies.

Acquire More Customers. Based on the database of web merchants ranked in Internet Retailer’s 2013 Top 500 Guide, less than 60% currently sell internationally. We believe there is significant opportunity for a variety

 

 

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of retailers and brands to target global consumers, and we intend to expand our sales and marketing investments to acquire these customers.

Continue to Innovate and Add New Functionality to Our Platform. We continually invest in additional platform features and functionality to address our customers’ current and long-term needs. Specifically, we are investing in new carrier and payment provider integrations, streamlining browsing and purchasing on mobile devices, supporting in-country multi-channel pricing strategies and fulfilling orders using regional inventory.

Pursue Strategic Acquisitions. We plan to pursue acquisitions that complement our existing business, represent a strong strategic fit and are consistent with our overall growth strategy. We may also target future acquisitions to expand or add functionality and capabilities to our platform.

Risks Related to Our Business and Industry

Our business is subject to numerous risks and uncertainties, including those highlighted in the section titled “Risk Factors” immediately following this prospectus summary. Some of these risks are:

 

    We have incurred operating losses in recent fiscal periods and may be unable to sustain profitability, which may negatively impact our ability to achieve our business objectives.

 

    We depend on a limited number of customers for a substantial portion of our revenue. If we are unable to retain our existing customers or we experience a significant reduction of business from our largest customers, our business, growth prospects, operating results and financial condition would be adversely affected.

 

    If our efforts to attract new customers are not successful, or we experience delays in the customer implementation process, our revenue growth will be adversely affected, and the new customers we do attract may not generate revenue comparable to our current or historical customers.

 

    Our quarterly operating results may fluctuate in the future. As a result, we may fail to meet or exceed the expectations of research analysts or investors, which could cause our stock price to decline.

 

    If we do not successfully optimize and operate our logistics network, our business and growth strategy could be harmed.

 

    If we fail to develop or acquire new functionality or enhance our existing solution to meet the needs of our existing and future customers or if we fail to estimate the impact of developing and introducing new functionality and enhanced solutions in response to rapid technological changes, our revenue will decline and our expenditures could increase significantly.

 

    Our business and operations have experienced rapid growth and organizational change in recent periods, which has placed, and may continue to place, significant demands on our management and infrastructure. If we fail to manage our growth effectively, we may be unable to execute our business plan, maintain high levels of service or address competitive challenges adequately.

 

    Fluctuations in exchange rates of foreign currencies, which may reduce cross-border trade, could harm our business.

 

    Executive officers, directors and greater than 5% stockholders will continue to have substantial control over us after this offering. Assuming no exercise of the underwriters’ option to purchase additional shares of common stock in this offering, these persons will beneficially own, in the aggregate, 64.5% of our common stock after this offering.

 

 

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Corporate Information

We were originally incorporated in Delaware in November 1999 as E4X Inc. In 2009, we changed our name to FiftyOne, Inc. In 2013, we changed our name to Borderfree, Inc. Our principal executive offices are located at 292 Madison Avenue, 5th Floor, New York, New York 10017, and our telephone number is (212) 299-3500. Our website address is www.borderfree.com. Information contained on or that can be accessed through our website is not a part of, and is not incorporated into, this prospectus. Unless the context requires otherwise, the words “Borderfree,” “we,” “company,” “us” and “our” refer to Borderfree, Inc. and our wholly-owned subsidiaries.

Borderfree, the Borderfree logo, FiftyOne, Port 51 and other trademarks of Borderfree appearing in this prospectus are the property of Borderfree. Trade names and trademarks of other companies appearing in this prospectus are the property of the respective holders.

 

 

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The Offering

 

Common stock offered by us

5,000,000 shares

 

Common stock to be outstanding after the offering

30,476,725 shares

 

Overallotment option offered by us

750,000 shares

Use of Proceeds

The net proceeds to us from this offering, after expenses, will be approximately $71.7 million, or approximately $82.9 million if the underwriters’ over-allotment option is exercised in full, based on the initial public offering price of $16.00 per share and after deducting underwriting discounts and commissions and estimated offering expenses payable by us.

 

  The principal purposes of this offering are to create a public market for our common stock and to facilitate our future access to the public equity markets, as well as to obtain additional capital. We intend to use the net proceeds from this offering for general corporate purposes. We may also use a portion of the net proceeds for acquisitions of complementary businesses, technologies or other assets, although we do not currently have any agreements, commitments or understandings with respect to any such acquisitions. See the section of this prospectus captioned, “Use of Proceeds” for additional information.

 

Risk Factors

See “Risk Factors” and the other information included in this prospectus for a discussion of factors you should carefully consider before deciding to invest in our common stock.

 

NASDAQ symbol

“BRDR”

The number of shares of our common stock to be outstanding after the completion of this offering is based on 25,476,725 shares outstanding as of December 31, 2013, and excludes:

 

    3,192,351 shares of common stock issuable upon the exercise of options outstanding as of December 31, 2013, at a weighted average exercise price of $3.13 per share;

 

    258,781 shares of common stock, issuable upon the exercise of warrants outstanding as of December 31, 2013 at a weighted average exercise price of $1.37 per share;

 

    stock option grants covering a total of 445,176 shares to certain employees and directors, to be effective immediately following effectiveness of the registration statement of which this prospectus is a part. The exercise price of the option grants will be equal to the price to public set forth on the cover page of this prospectus; and

 

    1,510,712 shares reserved for future issuance under our 2014 Stock Option and Incentive Plan, as well as shares originally reserved for issuance under our 2011 Stock Option and Grant Plan, but which may become available for awards under our 2014 Stock Option and Incentive Plan, which plan became effective in connection with this offering and contains provisions that will automatically increase its share reserve each year, as more fully described in “Executive Compensation—Employee Benefit Plans.”

 

 

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Except for historical consolidated financial statements or as otherwise indicated, information in this prospectus reflects or assumes the following:

 

    the filing of our certificate of incorporation, which will be in effect upon completion of this offering;

 

    the conversion of all of our outstanding convertible preferred stock into an aggregate of 20,872,628 shares of common stock immediately prior to the closing of this offering;

 

    no exercise of options or warrants outstanding as of December 31, 2013;

 

    our 1-for-1.67 reverse stock split of our common stock effected on March 10, 2014; and

 

    no exercise by the underwriters of their option to purchase up to an additional 750,000 shares of our common stock in this offering to cover over-allotments.

 

 

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Summary Financial and Other Data

We have derived the summary consolidated statements of operations data for the years ended December 31, 2011, 2012 and 2013 from our audited consolidated financial statements included elsewhere in this prospectus. Our historical results are not necessarily indicative of the results to be expected for any future period and the results for any interim period are not necessarily indicative of the results to be expected in the full year. The following summary consolidated financial data should be read in conjunction with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our consolidated financial statements and related notes included elsewhere in this prospectus.

 

     Year Ended December 31,  
     2011     2012     2013  
     (In thousands, except share and per
share data)
 

Consolidated Statements of Operations Data:

      

Revenue

   $ 36,793      $ 81,384      $ 110,457   

Operating expenses(1):

      

Cost of revenue

     23,572        55,632        75,070   

Technology and operations

     3,943        7,601        9,366   

Research and development

     3,370        4,545        6,656   

Sales and marketing

     3,088        5,729        10,028   

General and administrative

     3,989        6,754        9,567   
  

 

 

   

 

 

   

 

 

 

Total operating expenses

     37,962        80,261        110,687   
  

 

 

   

 

 

   

 

 

 

Income (loss) from operations

     (1,169     1,123        (230

Gain from sale of business(2)

     6,747        —          —     

Interest and other income, net

     352        1,205        1,406   

Loss on change in fair value of warrants

     (128     (1,828     (1,496
  

 

 

   

 

 

   

 

 

 

Income (loss) before income taxes

     5,802        500        (320

Provision for income taxes

     71        308        334   
  

 

 

   

 

 

   

 

 

 

Net income (loss)

   $ 5,731      $ 192      $ (654
  

 

 

   

 

 

   

 

 

 

Net income (loss) per share attributable to common stockholders(3):

      

Basic

   $ 0.28      $ (0.02   $ (0.15
  

 

 

   

 

 

   

 

 

 

Diluted

   $ 0.27      $ (0.02   $ (0.15
  

 

 

   

 

 

   

 

 

 

Weighted average common shares outstanding(3):

      

Basic

     1,702,669        3,598,507        4,255,775   
  

 

 

   

 

 

   

 

 

 

Diluted

     2,034,388        3,598,507        4,255,775   
  

 

 

   

 

 

   

 

 

 

Pro forma net loss per share attributable to common stockholders(4):

      

Basic

       $ (0.03
      

 

 

 

Diluted

       $ (0.03
      

 

 

 

Pro forma weighted average common shares outstanding(4):

      

Basic

         25,128,403   
      

 

 

 

Diluted

         25,128,403   
      

 

 

 

 

 

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     Year Ended December 31,  
     2011     2012     2013  
     (Dollars in thousands)  

Other Financial and Operating Data:

    

Gross merchandise volume(5)

   $ 137,215      $ 301,696      $ 447,836   

Number of customers(6)

     56        84        91   

Number of customer ecommerce sites(7)

     94        133        158   

Adjusted revenue(8)

   $ 37,942      $ 81,384      $ 110,457   

Adjusted cost of revenue(8)

   $ 28,220      $ 55,632      $ 75,070   

Adjusted EBITDA(9)

   $ (504   $ 2,890      $ 3,462   

Adjusted EBITDA as a percentage of revenue

     (1.4 )%      3.6     3.1

Free cash flow(10)

   $ 2,025      $ 2,379      $ 16,339   

 

     As of December 31, 2013  
     Actual     Pro Forma(12)      Pro Forma As
Adjusted(13)
 
     (In thousands)  

Balance Sheet Data:

       

Cash and cash equivalents

   $ 43,599      $ 43,632       $ 117,020   

Working capital(11)

     19,415        22,111         93,852   

Total assets

     72,313        72,346         144,087   

Long term debt

     46        46         46   

Total liabilities

     43,653        40,990         40,990   

Convertible preferred stock

     41,937        —           —     

Total stockholders’ (deficit) equity

     (13,277     31,356         103,097   

 

(1)   Stock-based compensation included in the consolidated statements of operations data above was as follows:

 

     Year Ended December 31,  
         2011              2012              2013      
     (In thousands)  

Cost of revenue

   $     —         $     —         $ 8   

Technology and operations

     45         60         210   

Research and development

     22         55         350   

Sales and marketing

     25         101         469   

General and administrative

     115         107         370   
  

 

 

    

 

 

    

 

 

 

Total stock-based compensation

   $ 207       $ 323       $ 1,407   
  

 

 

    

 

 

    

 

 

 

 

(2)   Gain recognized from the sale of the Global Settlements Service, or GSS, business in August 2011. See Note 14 to our consolidated financial statements for further details.
(3)   See Note 17 to our consolidated financial statements for further details on the calculation of basic and diluted net income (loss) per share attributable to common stockholders.
(4)   See Note 17 to our consolidated financial statements for further details on the calculation of pro forma net income (loss) per share attributable to common stockholders.
(5)   We define gross merchandise volume as the total dollar value of consumer orders, processed through our platform, and shipped from our processing centers, net of returns, inclusive of product value, shipping and handling, and duty and value added taxes.
(6)   We define our number of customers at the end of a particular period as the number of customers that are under contract with us, and have processed international cross-border sales on our platform during such period.
(7)   We define our number of customer ecommerce sites at the end of a particular period as the number of customer ecommerce sites operating on our platform.
(8)   To provide investors with additional information regarding our revenue and cost of revenue, we have disclosed in the table above and within this prospectus Adjusted revenue and Adjusted cost of revenue, each a non-GAAP financial measure. We define Adjusted revenue as (a) total revenue plus (b) the fulfillment services revenue we did not recognize during the first quarter of 2011 when we recorded fulfillment services revenue on a net basis (see “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Components of Results of Operations—Revenue”) and less (c) multi-currency services revenue. We have provided a reconciliation below of Adjusted revenue to revenue, the most directly comparable financial measure presented in accordance with U.S. generally accepted accounting principles, or GAAP. We define Adjusted cost of revenue as (a) cost of revenue plus (b) the fulfillment costs we did not recognize during the first quarter of 2011 when we recorded fulfillment costs on a net basis (see “Management’s
 

Discussion and Analysis of Financial Condition and Results of Operations—Components of Results of Operations—Revenue”) and

 

 

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less (c) multi-currency services costs. We have provided a reconciliation below of Adjusted cost of revenue to cost of revenue, the most directly comparable financial measure presented in accordance with GAAP. We have included Adjusted revenue and Adjusted cost of revenue in this prospectus because they are key measures used by our management and board of directors to understand and evaluate the operating performance and trends of our current business. In particular, the adjustment to fulfillment services revenue and fulfillment services cost and the exclusion of multi-currency services revenue and multi-currency services costs, which pertain to the sale of GSS, in calculating Adjusted revenue and Adjusted cost of revenue, as applicable, are more consistent and useful period-to-period comparisons of our current business. Accordingly, we believe that Adjusted revenue and Adjusted cost of revenue provide useful information to investors and others in understanding and evaluating our operating results in the same manner as our management and board of directors. Since we began reporting fulfillment services revenue on a gross basis beginning in the first quarter of 2011, and we sold the GSS business in August of 2011, we only report Adjusted revenue and Adjusted cost of revenue for the year ended December 31, 2011. Over time, we expect period-to-period comparisons of our current business to 2011 will become less relevant to our management and board of directors, and, as a result, we expect to stop reporting Adjusted revenue and Adjusted cost of revenue to investors at some point in the future.

Our use of Adjusted revenue and Adjusted cost of revenue has limitations as an analytical tool, and you should not consider these performance measures in isolation from or as a substitute for analysis of our results as reported under GAAP. Some of these limitations are:

 

    Adjusted revenue includes fulfillment services revenue on a gross basis in periods during which we had fulfillment arrangements pursuant to which we were not the primary obligor to the consumer and did not have latitude in establishing pricing and selecting suppliers, and therefore reported fulfillment services revenue on a net basis;

 

    Adjusted cost of revenue includes fulfillment services costs on a gross basis in periods during which we had fulfillment arrangements pursuant to which we were not the primary obligor to the consumer and did not have latitude in establishing pricing and selecting suppliers, and therefore reported fulfillment services costs on a net basis;

 

    Adjusted revenue does not include multi-currency services revenue;

 

    Adjusted cost of revenue does not include multi-currency services costs; and

 

    other companies, including companies in our industry, may calculate similar non-GAAP financial measures differently, which reduces its usefulness as a comparative measure.

Because of these limitations, you should consider Adjusted revenue and Adjusted cost of revenue alongside other financial performance measures, including revenue, cost of revenue and our other GAAP results. The following unaudited table presents a reconciliation from revenue and cost of revenue to Adjusted revenue and Adjusted cost of revenue, respectively, for each of the periods indicated:

 

     Year Ended December 31,  
     2011      2012      2013  
     (In thousands)  

Reconciliation of Revenue to Adjusted Revenue:

        

Revenue

        

Global ecommerce services

   $ 16,590       $ 35,044       $ 53,268   

Fulfillment services

     16,882         46,340         57,189   

Multi-currency services

     3,321         —           —     
  

 

 

    

 

 

    

 

 

 

Total revenue

     36,793         81,384         110,457   

Adjustment to fulfillment services

     4,470         —           —     

Multi-currency services

     (3,321      —           —     
  

 

 

    

 

 

    

 

 

 

Adjusted revenue

   $ 37,942       $ 81,384       $ 110,457   
  

 

 

    

 

 

    

 

 

 

 

     Year Ended December 31,  
     2011     2012     2013  
     (In thousands)  

Reconciliation of Cost of Revenue to Adjusted Cost of Revenue:

      

Cost of revenue

   $ 23,572      $ 55,632      $ 75,070   

Adjustment to fulfillment services costs

     4,470        —          —     

Multi-currency services costs

     178        —          —     
  

 

 

   

 

 

   

 

 

 

Adjusted cost of revenue

   $ 28,220      $ 55,632      $ 75,070   
  

 

 

   

 

 

   

 

 

 

Adjusted cost of revenue as a percentage of adjusted revenue

     74.4     68.4     68.0

 

 

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(9)   We present Adjusted EBITDA in this prospectus to provide investors with a supplemental measure of our operating performance. Adjusted EBITDA is a non-GAAP financial measure. We define Adjusted EBITDA as net income (loss) before income taxes, interest income (expense), depreciation and amortization, loss on change in fair value of warrants, share-based compensation, gain recognized from the sale of the GSS business in August 2011 (see Note 14 to our consolidated financial statements for further details), and market based royalties and outsourcing servicing fees earned as a result of the sale of GSS, which we refer to as other income–GSS.

We have included Adjusted EBITDA in this prospectus because it is a key measure used by our management and board of directors to understand and evaluate our core operating performance and trends, to prepare and approve our annual budget and to develop short- and long-term operational plans, and to allocate resources to expand our business. In particular, the exclusion of certain expenses, gain on sale of business and other income-GSS in calculating Adjusted EBITDA can provide a useful measure for period-to-period comparisons of our ongoing core business. Accordingly, we believe that Adjusted EBITDA provides useful information to investors and others in understanding and evaluating our operating results in the same manner as our management and board of directors.

Our use of Adjusted EBITDA has limitations as an analytical tool, and you should not consider this performance measure in isolation from or as a substitute for analysis of our results as reported under GAAP. Some of these limitations are:

 

    although depreciation and amortization are non-cash charges, the assets being depreciated and amortized may have to be replaced in the future, and Adjusted EBITDA does not reflect cash capital expenditure requirements for such replacements or for new capital expenditures;

 

    Adjusted EBITDA does not reflect changes in, or cash requirements for, our working capital needs;

 

    Adjusted EBITDA does not consider the potentially dilutive impact of equity-based compensation;

 

    Adjusted EBITDA does not reflect tax payments that may represent a reduction in cash available to us;

 

    Adjusted EBITDA does not reflect the interest expense or the cash requirements necessary to service interest payments on our debt or any losses on the extinguishment of our debt;

 

    Adjusted EBITDA does not reflect the loss on change in fair value of warrants;

 

    Adjusted EBITDA does not reflect the gain from the sale of the GSS business in 2011;

 

    Adjusted EBITDA does not reflect the market based royalties and outsourcing servicing fees earned as a result of the sale of GSS; and

 

    other companies, including companies in our industry, may calculate Adjusted EBITDA differently, which reduces its usefulness as a comparative measure.

Because of these limitations, you should consider Adjusted EBITDA alongside other financial performance measures, including various cash flow metrics, net income (loss) and our other GAAP results. The following unaudited table presents a reconciliation from net income (loss), the most directly comparable financial measure calculated and presented in accordance with GAAP, to Adjusted EBITDA for each of the periods indicated:

 

     Year Ended December 31,  
         2011              2012              2013      
     (In thousands)  

Reconciliation of Net Income (Loss) to Adjusted EBITDA:

        

Net income (loss)

   $ 5,731       $ 192       $ (654

Depreciation and amortization

     458         1,444         2,285   

Interest expense (income)

     155         (182      (26

Provision for income taxes

     71         308         334   

Loss on change in fair value of warrants

     128         1,828         1,496   

Stock-based compensation expense

     207         323         1,407   

Gain from sale of business

     (6,747      —           —     

Other income-GSS

     (507      (1,023      (1,380
  

 

 

    

 

 

    

 

 

 

Adjusted EBITDA

   $ (504    $ 2,890       $ 3,462   
  

 

 

    

 

 

    

 

 

 
(10)   Free cash flow is used as a measure of our operating performance and for planning purposes, including the preparation of our annual operating budget. Management believes that free cash flow is useful to investors as a supplemental measure to evaluate our business over time.

 

       Free cash flow is defined as net cash provided by (used in) operating activities less purchases of property and equipment and less capitalized internal use software. Management believes that the use of free cash flow provides consistency and comparability with our past financial performance, facilitates period to period comparisons of operating performance and also facilitates comparisons with other peer companies, many of which use similar non-GAAP financial measures to supplement their GAAP results.

 

 

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       Free cash flow should not be considered a substitute for other measures of financial performance reported in accordance with GAAP. There are limitations to using non-GAAP financial measures, including that other companies may calculate these measures differently than we do. Management compensates for the inherent limitations associated with measuring free cash flow through disclosure of such limitations, presentation of our financial statements in accordance with GAAP and reconciliation of free cash flow to the most directly comparable GAAP measure, net cash provided by (used in) operating activities. A reconciliation of net cash provided by operating activities to free cash flow is presented below:

 

     Year Ended December 31,  
     2011     2012     2013  
Reconciliation of Free Cash Flow to Net Cash Provided by Operating Activities    (in thousands)  

Net cash provided by operating activities

   $ 2,708      $ 5,933      $ 21,237   

Less purchases of property and equipment

     (683     (1,874     (1,603

Less capitalized internal use software

     —          (1,680     (3,295
  

 

 

   

 

 

   

 

 

 

Free cash flow

   $ 2,025      $ 2,379      $ 16,339   
  

 

 

   

 

 

   

 

 

 

 

(11)   We define working capital as current assets less current liabilities.
(12)   Reflects our summary consolidated balance sheet data as of December 31, 2013 on a pro forma basis assuming the conversion of all outstanding shares of our convertible preferred stock into 20,872,628 shares of our common stock, which will occur immediately prior to the closing of this offering, and the conversion of all outstanding warrants to purchase convertible preferred stock into warrants to purchase an aggregate of 226,705 shares of common stock as of December 31, 2013, which will occur immediately prior to the closing of this offering unless earlier exercised or expired, the repayment, and/or forgiveness, of notes receivable from our stockholders, which occurred prior to the first public filing of the registration statement for this offering and the filing of our certificate of incorporation that will be in effect upon completion of this offering.
(13)   Reflects our summary consolidated balance sheet data as of December 31, 2013 on a pro forma as adjusted basis to include the pro forma adjustments described in footnote (11) above and our receipt of the net proceeds from our sale of 5,000,000 shares of common stock in this offering at the initial public offering price of $16.00 per share, after deducting estimated underwriting discounts and commissions and estimated offering expenses payable by us. The pro forma as adjusted information discussed above is illustrative only and will be adjusted based on the actual offering expenses paid by us.

 

 

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RISK FACTORS

Investing in our common stock involves a high degree of risk. You should carefully consider the risks and uncertainties described below, together with all of the other information included in this prospectus, including our consolidated financial statements and the related notes appearing at the end of this prospectus, before deciding to invest in our common stock. Our business, financial condition, operating results and future growth prospects could be materially and adversely affected by any of these risks or uncertainties. In that case, the trading price of our common stock could decline, and you may lose all or part of your investment.

Risks Related to Our Business and Our Industry

We have incurred operating losses in recent fiscal periods and may be unable to sustain profitability, which may negatively impact our ability to achieve our business objectives.

We incurred operating losses in certain recent fiscal periods. Excluding the gain on the sale of our Global Settlements Service, or GSS, business in August 2011, we would have reported a loss of $1.0 million for 2011. We reported net income of $0.2 million for 2012 and a net loss of $0.7 million for 2013; however, we cannot assure you that we will be profitable in the future. As of December 31, 2013, our accumulated deficit was $16.4 million. We expect to continue to make future expenditures to develop and expand our business that may result in us incurring future losses. In addition, as a public company we will incur significant legal, accounting and other expenses that we did not incur as a private company. These increased expenditures will make it harder for us to sustain future profitability. Our recent growth in revenue and number of customers may not be sustainable, and we may not achieve sufficient revenue to maintain profitability if our growth slows or we lose customers or have customers reduce their sales volume on our platform. We may incur significant losses in the future for a number of reasons, including the other risks described in this prospectus, and we may encounter unforeseen expenses, difficulties, complications and delays and other unknown events. For example, one of our strategies is to substantially increase the number of carriers and logistics hubs. If we fail to manage growth and additional complexity in our logistics network, our ability to reduce our fulfillment costs and increase sales conversion could be adversely affected. Additionally, we may experience fluctuations in foreign currencies which could reduce cross-border trade which in turn could adversely affect the sales volume on our platform. Accordingly, we may not be able to maintain profitability and we may incur significant losses for the foreseeable future.

Our limited history as a comprehensive global ecommerce platform makes it difficult to evaluate our current business and future prospects.

In 2008, we changed our business and began offering a comprehensive solution that allows U.S. retailers to transact with consumers worldwide. We have a limited operating history with respect to our current business, which may make it difficult for you to evaluate our current business and our future prospects. For example, the analysis which we present in the sections of this prospectus captioned “Business—Our Competitive Strengths” includes a discussion of customer cohorts. Results for each customer cohort inherently reflect a distinct group of retailers and consumers and may not be representative of our current or future composite group of retailers and consumers, particularly as we grow and our customer base broadens. In addition, the results for each customer cohort may reflect unique market and consumer dynamics during the periods covered and may not be indicative of the future performance of such cohort or other cohorts. In recent periods we have experienced significant growth. We have encountered and will continue to encounter risks and difficulties frequently experienced by growing companies in rapidly changing industries, including increasing and unforeseen expenses as we continue to grow our business. If we do not manage these risks successfully, our business may be adversely impacted.

We depend on a limited number of customers for a substantial portion of our revenue. The loss of a key customer or the significant reduction of business from our largest customers could significantly reduce our revenue.

We have derived, and we believe that we will continue to derive, a substantial portion of our revenue from a limited number of customers, many of whom can terminate their agreements with us upon 30 to 90 days prior

 

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written notice. For example, for the year ended December 31, 2013, transactions with our largest ten customers accounted for an aggregate of approximately 59% of our global ecommerce revenue. No individual customer accounted for more than 10% of our total revenue for the years ended December 31, 2011, 2012 and 2013. Additionally, transactions with our top three customers generated approximately 30% of our global ecommerce revenue for the years ended December 31, 2011 and 2012, and approximately 25% for the year ended December 31, 2013. Because the primary driver of global ecommerce services and fulfillment services revenue are the international cross-border sales processed through our platform, our total revenue is dependent on a relatively small number of customers and their end consumers who will continue to account for a significant portion of our revenue for the foreseeable future. As a result, our operating results for the foreseeable future will continue to depend on our ability to provide our ecommerce solutions to this small number of customers. Any revenue growth will depend on our success in retaining our customers, growing our customers’ sales processed on our platform and acquiring additional customers. The loss of one or more of our customers, particularly the loss of any of our larger customers, whether through change in customer strategy, acquisitions, consolidations, bankruptcies, terminations for convenience or otherwise, or the failure to retain a significant amount of business from our customers, could harm our business, growth prospects, operating results and financial condition. For example, during the quarter ended September 30, 2013 the Company’s sales volumes were negatively impacted by certain customers opting to insource selective markets.

If we are unable to retain our existing customers, or the sales volumes generated by them on our platform decline, or does not increase, our business, operating results and financial condition would be adversely affected.

Our customer contracts typically have initial multi-year terms ranging from one to four years, followed by one-year renewal periods. We generate a significant portion of revenue from fees paid to us by our customers based on a percentage of their total gross international sales revenue processed through our platform. We also generate revenue from consumers for fulfillment services, including revenue related to international shipping, handling, and other efforts associated with delivering global logistics services, and foreign exchange and other transaction related fees. These contributors to our revenue are driven by international ecommerce sales generated on our platform.

Our customers often have the right to terminate their agreements for convenience by providing 30 to 90 days prior written notice, and have no obligation to renew their agreements with us after their terms expire. Even if these agreements are renewed, they may not be renewed on the same or on more profitable terms. We expect to continue to derive a significant portion of our revenue from our existing customers’ total sales on our platform and we expect our future revenue growth to be driven by increases in our existing customers’ sales. Despite such expectations, we cannot guarantee that our customers process a minimum volume of sales using our ecommerce solutions. As a result, if existing customers terminate their agreements with us, elect to operate their cross-border trading in certain markets by setting up local operations, do not renew their agreements with us, renew on less favorable terms, do not generate their current volume of sales using our solutions, or demand a fixed pricing per transaction model, our operating results and financial condition will suffer. In addition, the rate at which our customers increase their sales volumes on our platform, and the rate at which new customers adopt our ecommerce solutions is critical to our future growth. Factors that may affect sales volumes processed on our platform, and the adoption rate for our solution include:

 

    the price, performance and functionality of our solutions;

 

    the availability, price, performance and functionality of competing solutions;

 

    the effectiveness of our logistics and customer support services;

 

    the degree and the rate to which our customers adopt our marketing programs and solutions to drive additional traffic to their ecommerce sites; and

 

    the strengthening of the U.S. dollar against other currencies, which may affect international end consumers’ ability or willingness to purchase our customers’ products.

 

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If our efforts to attract new customers are not successful, our revenue growth will be adversely affected, and the new customers we do attract may not generate revenue comparable to our current or historical customers.

One of our growth strategies is to acquire new customers. There is no guarantee that we can sustain our historical acquisition rates. Our ability to attract new customers will depend in large part on the success of our sales and marketing efforts, which may not be successful. Our prospective customers may not be familiar with our solution, or may have traditionally used other products and services for their international ecommerce needs. Our prospective customers may develop their own solutions to address their international ecommerce needs, purchase competitive product offerings, or engage third-party providers of services that do not use our solution to provide their services. In addition, attracting new customers requires substantial time and expense. It may be difficult to identify, engage and market to customers who do not currently have ecommerce needs or are unfamiliar with our solution, and many of our customers typically require input from one or more internal levels of approval. This requires us to spend substantial time and effort assisting potential customers in evaluating our solution including providing demonstrations. If our prospective customers do not perceive our solution to be of sufficiently high value and quality, we may not be able to attract new customers and our business, operating results and financial condition would be adversely affected. Additionally, even if we are successful in attracting new customers, such new customers may not generate comparable revenue relative to our current or historical customers, which could materially adversely affect our operating results and our growth.

Fluctuations in exchange rates of foreign currencies, which may reduce cross-border trade, could harm our business.

International sales generated by our customers processing transactions through our platform are the primary source of both revenue and profit for us. The operating results of, and sales generated from, many of our customers’ internationally focused websites running on our platform are exposed to foreign exchange rate fluctuations. For example, for a U.S. retailer running on our platform, if the U.S. dollar weakens against foreign currencies, the translation of the prices of the retailer’s products into foreign currency denominated transactions would decrease, which may result in increased international sales volumes, revenue and net income for us. Conversely, to the extent the U.S. dollar strengthens against foreign currencies, as experienced in 2013 with the Australian dollar and the Japanese yen, cross-border trade related to purchases of dollar-denominated goods from our U.S.-based retailers running on our platform by non-U.S. purchasers will likely decrease, which would adversely affect our business, operating results and financial condition. As exchange rates in foreign currencies vary, our net revenue and other operating results may differ materially from expectations. In particular, if the U.S. dollar strengthens against major European currencies (for example, the euro and pound sterling) due to the ongoing sovereign debt crisis in Europe, worsening economic conditions or for any other reasons, our revenue and operating results would be adversely impacted.

Our operating results are subject to seasonal fluctuations that could adversely affect the market price of our common stock.

Our business is seasonal in nature and the fourth quarter is a significant period for our operating results due to the holiday season. In 2011, 2012 and 2013, fourth quarter revenue represented approximately 39%, 36% and 32% of our total annual revenue, respectively. As a result, revenue and income (loss) from operations generally decline in the first quarter sequentially from the fourth quarter of the previous year.

Any disruption in our ability to process and fulfill consumer orders in the fourth quarter could have a negative effect on our quarterly and annual operating results. For example, if a large number of end consumers access our customers’ websites that operate on our platform in a short period of time due to increased holiday demand, we may experience system interruptions that prevent us from efficiently fulfilling orders, which may reduce the volume of goods we sell through, and the attractiveness of, our platform. In addition, we may experience an increase in our net shipping cost due to complimentary upgrades, split-shipments, and additional long-zone shipments necessary to ensure timely delivery for the holiday season. Additionally, any disruption in

 

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our business operations or the operations of our customers or logistics providers or other factors that could lead to a material shortfall compared with our expectations for the fourth quarter could result in a significant shortfall in revenue and operating cash flows for the full year.

If we do not successfully optimize and operate our logistics network, our business and growth strategy could be harmed.

The cost of shipping is one of the largest obstacles to a global consumer completing an online purchase. An important part of our strategy is to improve submit rates through our efficiencies and cost reductions via improvements and expansion of our logistics and distribution infrastructure and our supply chain. As part of this strategy, we intend to continue reducing the cost of logistics by expanding the number of hubs and carriers in our logistics network. As we continue to expand the number of hubs and carriers, our logistics network will become increasingly complex and operating it may become more challenging. If one or more service providers in our logistics network on whom we rely fail to perform adequately, our ability to optimize and operate our logistics network will be impaired. If we are unsuccessful in continuing to optimize and operate, our logistics network, our fulfillment costs, operating results, financial condition and growth prospects will be adversely affected.

If we experience delays in the customer implementation process, it could delay our ability to recognize revenue, increase our costs and otherwise negatively impact our business.

In the initial stage of implementation our ecommerce solution is configured and integrated based on the customer’s needs. It may be difficult for us to manage the timeliness of these implementations and the allocation of personnel and resources by us or our customers. If our infrastructure capacity is insufficient to meet our needs, we may experience delays in deploying our solution to new customers, or expanding the solutions we offer to existing customers. We do not recognize significant revenue from customers until their ecommerce solution is launched. If the launch of our solution with a new customer is delayed or an expansion of our solution with an existing customer is delayed due to complications in the implementation process caused by us or our customers, our recognition of revenue for the deployment or expansion with such customer will be delayed. Therefore, failure to successfully manage customer implementations could result in a delay in our ability to recognize revenue. In the past, delays in customer implementation have also resulted in unexpected variances in our results. Delays in implementation could also increase costs, harm our reputation, cause us to lose existing customers, lead to potential customer disputes or limit the adoption rate of our solutions, and our business, operating results and financial condition could be materially and adversely affected.

Our lengthy sales cycle makes it difficult to predict our future revenue and causes variability in our operating results.

Our sales cycle can vary substantially from customer to customer, but typically requires four to six months and, in some cases, even longer depending on the size and complexity of the opportunity. A number of factors influence the length and variability of our sales cycles, including, for example:

 

    the need to educate potential customers about the uses and benefits of our solutions;

 

    the discretionary nature of potential customers’ purchasing and budget cycles and decisions;

 

    the competitive nature of potential customers’ evaluation and purchasing processes;

 

    evolving ecommerce needs and functionality demands of potential customers;

 

    announcements or planned introductions of new products by us or our competitors; and

 

    lengthy purchasing approval processes of potential customers, who frequently need to obtain approvals from multiple decision-makers before making purchasing decisions.

Our ability to accurately forecast revenue is affected by our ability to forecast new customer acquisition. Lengthy sales cycles make it difficult to predict the quarter in which revenue from a new customer may first be recognized. If we overestimate new customer growth, our revenue will not grow as we forecast, our costs and

 

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expenses may continue to exceed our revenue and our profitability will be harmed. In addition, we plan our operating expenses, including sales and marketing expenses, and our hiring needs in part on our forecasts of new customer growth and future revenue. If new customer growth or revenue for a particular period is lower than expected, we may not be able to proportionately reduce our operating expenses for that period, which would harm our operating results for that period and our stock price may decline. Delays in our sales cycles could cause significant variability in our revenue and operating results for any particular period.

We may not be able to compete successfully against current and future competitors, including internally-developed solutions.

We face intense competition in the market for ecommerce applications and services, and we expect competition to intensify in the future. Increased competition may result in reduced pricing for our solutions, longer sales cycles or a decrease of our market share, any of which could negatively affect our business, operating results and financial condition. A number of competitive factors could cause us to lose potential sales or to sell our solutions at lower prices or at reduced margins, including, among others:

 

    existing and potential customers may choose to develop ecommerce applications in-house, rather than pay for our solutions. For example, when they reach sufficient scale and presence in a market to house local inventory to make cross-border transactions unnecessary;

 

    we may lose customers that merge with or are acquired by companies using a competitor’s or an internally-developed solution;

 

    some of our current and potential competitors have greater financial, marketing and technical resources than we do, allowing them to leverage a larger installed customer base and distribution network, adopt more aggressive pricing policies and offer more attractive sales terms, adapt more quickly to new technologies and changes in customer requirements, and devote greater resources to the promotion and sale of their products and services than we can;

 

    current and potential competitors may merge, have established or may establish cooperative relationships among themselves or with third parties to enhance their products and expand their markets, and consolidation in our industry is likely to intensify. Accordingly, new competitors or alliances among competitors may emerge and rapidly acquire significant market share;

 

    current and potential competitors may offer software that addresses one, or a limited number, of ecommerce functions at a lower price point or with greater depth than our solutions; and

 

    software vendors could bundle ecommerce solutions or offer such products at a lower price as part of a larger product sale.

We cannot assure you that we will be able to compete successfully against current and future competitors. In addition, competition may intensify as our competitors enter into business combinations or alliances or raise additional capital and established companies in other market segments or geographic markets expand into our market segments or geographic markets. If we cannot compete successfully against our competitors, our business, operating results and financial condition could be negatively impacted.

If we fail to develop or acquire new functionality or enhance our existing solution to meet the needs of our existing and future customers or if we fail to estimate the impact of developing and introducing new functionality and enhanced solutions on our business in response to rapid technological changes, our revenue will decline and our expenditures could increase significantly.

The ecommerce market is characterized by rapid technological change, frequent new product and service introductions and evolving industry standards. To keep pace with technological developments, satisfy increasingly sophisticated customer requirements and achieve market acceptance, we must continue to enhance and improve our existing solution and we must also continue to introduce new solutions. Any new solutions we develop or acquire may not be introduced in a timely manner and may not achieve the broad market acceptance

 

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necessary to generate significant revenue. If we are unable to successfully develop or acquire new solutions or enhance our existing solutions or if we fail to price our solutions to meet market demand, our business, operating results and financial condition will be adversely affected. For example, we intend to expand our sales and marketing investments to focus on acquiring smaller U.S. retailers by offering self-service options requiring limited integration time, effort and investment. Our efforts to expand our solution to new organization sizes or beyond existing solutions may divert management resources from existing operations and require us to commit significant financial resources to an unproven business, which could in turn harm our existing business.

We expect to incur significant expense to develop additional solutions and functionalities and to integrate acquired solutions or functionalities into our existing platform to maintain our competitive position. These efforts may not result in commercially viable solutions. We may experience difficulties with software development, industry standards, design, manufacturing or marketing that could delay or prevent our development, introduction or implementation of new solutions and enhancements. If we do not receive significant revenue from these investments, our business, operating results and financial condition could be adversely affected. Additionally, we intend to maintain a single version of each release of our software applications that is configurable to meet the needs of our customers. Customers may require customized solutions, or features and functions that we do not yet offer and do not intend to offer in future releases, which may cause them to choose a competing solution. If we fail to develop solutions that satisfy customer preferences in a timely and cost-effective manner, our ability to renew our contracts with existing customers and our ability to create or increase demand for our solutions will be harmed, and our business, operating results and financial condition could be materially adversely affected.

Our business and operations have experienced rapid growth and organizational change in recent periods, which has placed, and may continue to place, significant demands on our management and infrastructure. If we fail to manage our growth effectively, we may be unable to execute our business plan, maintain high levels of service or address competitive challenges adequately.

Our growth has placed, and may continue to place, a significant strain on our managerial, administrative, operational, financial and other resources. We increased our number of full-time employees from 81 as of December 31, 2010 to 189 as of December 31, 2013. We intend to further expand our overall business, customer base, headcount and operations, both domestically and internationally, with no assurance that our business or revenue will continue to grow. Our plan to expand our business will substantially increase the complexity of our efforts to optimize and operate our logistics network, and if we fail to do so, our business and growth strategy will be adversely affected. Creating a global organization and managing a geographically dispersed workforce will continue to require substantial management effort, the allocation of valuable management resources and significant additional investment in our infrastructure. We will be required to continue to improve our operational, financial and management controls and our reporting procedures and we may not be able to do so effectively. As such, we may be unable to manage our expenses effectively in the future, which may negatively impact our gross margins or operating expenses in any particular quarter, and our operating results. If we fail to manage our anticipated growth and change in a manner that preserves the key aspects of our corporate culture, the quality of our solutions may suffer, which could negatively affect our brand and reputation and harm our ability to retain and attract customers.

Our business is sensitive to consumer spending and general economic conditions in the global economy and in the regional markets in which our customers have significant sales.

Consumer purchases of discretionary items may be adversely affected by economic conditions such as employment levels, wage and salary levels, trends in consumer confidence and spending, reductions in consumer net worth, interest rates, inflation, the availability of consumer credit and taxation policies. Consumer purchases in general may decline during recessions, periods of prolonged declines in the equity markets or housing markets and periods when disposable income and perceptions of consumer wealth are lower, and these risks may be exacerbated for us due to our focus on facilitating the sale of discretionary items. In addition, international end consumers of our customers’ products are concentrated in a limited number of regional markets. Sales originating

 

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from our top five international markets, Canada, Australia, the U.K., Russia and Hong Kong, accounted for approximately 63% of our sales volume in 2013. A downturn in the global economy, or in a regional market in which our customers have significant sales, could have a material, adverse effect on consumer purchases, our operating results and our financial position, and a downturn adversely affecting our consumer base could have a disproportionate impact on our business. In addition, fluctuations in the foreign exchange rates of the currencies of one or more of our top five international markets against the U.S. dollar could adversely impact end consumer purchases in those markets and affect our business. See “—Fluctuations in exchange rates of foreign currencies, which may reduce cross-border trade, could harm our business” for further information. There continues to be significant volatility and uncertainty in the global economy. In particular, the current uncertainty in Europe (including concerns that certain European countries may default in payments due on their national debt) and any resulting disruption could adversely impact our net sales revenue derived from Europe and elsewhere unless and until economic conditions in that region improve. Further or future downturns may adversely affect traffic at merchant websites and could materially and adversely affect our business, operating results and financial condition.

We are dependent upon consumers’ willingness to use the internet for commerce.

Our solution is focused on enabling international, cross-border ecommerce, and the ecommerce market is less developed outside of the United States. Our success depends upon consumers’ continued willingness to use the Internet as a means to purchase goods, communicate, and conduct and research commercial transactions, particularly in markets outside of the United States, where adoption of the Internet and electronic commerce may evolve slowly or may not evolve at all. If consumers became unwilling, less willing or unable to use the Internet for commerce for any reason, including lack of access to high-speed communications equipment, congestion of traffic on the Internet, Internet outages or delays, disruptions or other damage to users’ computers, governmental restrictions, increases in the cost of accessing the Internet and security and privacy risks or the perception of such risks, our business, operating results and financial condition could be materially adversely affected. In addition, because our services depend to a significant extent on usage of the Internet by consumers, restrictions on such use by certain countries, such as China and those in the Middle East, may adversely affect our business, operating results and financial condition.

Even if demand for ecommerce products and services increases generally, there is no guarantee that demand for a solution like ours will increase to a corresponding degree.

For our customers and potential customers to be willing to invest in our ecommerce solutions, the Internet must continue to be accepted and widely used for commerce and communication. If ecommerce does not grow or grows more slowly than expected, then our future revenue and profits may not meet our expectations or those of analysts. The widespread adoption of our solutions depends not only on strong demand for ecommerce products and services generally, but also for products and services delivered via a platform and services business model in particular. Many companies continue to rely primarily or exclusively on traditional means of commerce that are not Internet-based and may be reluctant to change their patterns of commerce. Even if such companies do adopt ecommerce solutions, it is unclear whether they will desire ecommerce solutions like ours. As a result, we cannot assure you that our ecommerce solutions will achieve and sustain the high level of market acceptance that is critical for the future success of our business.

Any significant disruption in our hosting network infrastructure delivered by a limited number of data centers could harm our reputation, require us to provide credits or refunds, result in early termination of customer agreements or loss of customers, and negatively affect our business, operating results and financial condition.

Our hosting network infrastructure is a critical part of our business operations. End consumers of our customers depend on us for fast and reliable access to our solution through the Internet. Our software is proprietary, and we rely on the expertise of members of our engineering and software development teams for the

 

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continued performance of our solution. We have experienced, and may in the future experience, disruptions in our computing and communications infrastructure. Factors that may cause such disruptions include:

 

    human error;

 

    security breaches;

 

    telecommunications outages from third-party bandwidth, Internet service, mobile network, electricity and other providers;

 

    computer viruses;

 

    acts of terrorism, sabotage or other intentional acts of vandalism;

 

    unforeseen interruption or damages experienced in moving hardware to a new location;

 

    fire, earthquake, flood and other natural disasters; and

 

    power loss.

Interruptions in our services could reduce our revenue, cause us to issue credits to customers, subject us to potential liability, damage our brand and our reputation and cause customers to terminate their agreements or harm our renewal rates.

We manage our services and serve all of our customers from two third-party data center facilities. While we engineer and architect the actual computer and storage systems upon which our platform runs and deploy them to the data center facilities, we do not control the operation of these facilities. Our data centers are vulnerable to damage or interruption from human error, intentional bad acts, earthquakes, hurricanes, floods, fires, war, terrorist attacks, power losses, hardware failures, systems failures, telecommunications failures and similar events. At least one of our data facilities is located in an area known for seismic activity, increasing our susceptibility to the risk that an earthquake could significantly harm the operations of these facilities. The occurrence of a natural disaster or an act of terrorism, or vandalism or other misconduct, a decision to close the facilities without adequate notice or other unanticipated problems could result in lengthy interruptions in our services. In addition, the owners of our data facilities have no obligation to renew their agreements with us on commercially reasonable terms, or at all. If we are unable to renew these agreements on commercially reasonable terms, we may be required to transfer to new data center facilities, and we may incur significant costs and possible service interruption in connection with doing so. Any changes in third-party service levels at our data centers or any errors, defects, disruptions or other performance problems with our services could harm our reputation and may damage our customers’ businesses.

We have experienced significant growth in the number of users, transactions and data that our hosting infrastructure supports. We work with our third-party hosting providers to maintain sufficient excess capacity in our hosting network infrastructure to meet the needs of all of our customers. We also work with our third-party hosting providers to maintain excess capacity to facilitate the rapid provision of new customer deployments and the expansion of existing customer deployments. However, the provision of new hosting infrastructure requires significant lead time. If we do not accurately predict our infrastructure capacity requirements, particularly in the fourth quarter when we might experience significant increases in traffic on our customers’ ecommerce sites, our platform could experience service outages that may subject us to financial penalties and financial liabilities and result in customer losses. If our hosting infrastructure capacity fails to keep pace with increased sales, customers may experience delays as we seek to obtain additional capacity, which could harm our reputation and adversely affect our business, operating results and financial condition.

If we fail to maintain our reputation and brand cost-effectively, our business may suffer.

We believe that maintaining our reputation and brand in a cost-effective manner is critical to achieving widespread acceptance of our existing and future solutions and is an important element in attracting new customers. Our reputation and brand may be impaired by a number of factors, including product malfunctions,

 

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data security breaches, network outages and other events as described elsewhere in these risk factors. Furthermore, we believe that the importance of brand recognition will increase as competition in our market increases. Successful maintenance of our reputation and brand will depend largely on our ability to provide reliable and useful services at competitive prices to our customers. To date, we have engaged in relatively little direct brand promotion activities, which may enhance the risk that we may not successfully implement brand enhancement efforts in the future. Brand promotion activities may not yield increased revenue, and even if they do, any increased revenue may not offset the expenses we incurred in building our brand. If we fail to successfully promote and maintain our brand, or incur substantial expenses in an unsuccessful attempt to promote and maintain our brand, we may fail to attract enough new customers or retain our existing customers to the extent necessary to realize a sufficient return on our brand-building efforts, and our business could suffer.

Our growth depends in part on the success of our strategic relationships with third parties, such as global marketing partners.

We have formed strategic partnerships with global marketing partners, such as American Express, MasterCard, PayPal and Visa, to expand the reach of our customers to end consumers through the variety of marketing channels offered by these partners. If we are unsuccessful in maintaining our relationships with these third parties or establishing relationships with others in the future, our ability to compete in the marketplace or to grow our revenue could be impaired and our operating results would suffer. Even if we are successful, we cannot assure you that these relationships will result in improved operating results. See the sections of this prospectus captioned “Business—The Borderfree Solution” and “Business—Our Growth Strategy” for more information on our strategic relationships with third parties.

We rely on third-party services, such as shipping and transportation, and payment and foreign exchange providers, in our ecommerce solutions.

We rely on third parties, such as shipping and transportation providers, to deliver our customers’ products to end consumers. Shortages of transportation vessels, transportation disruptions or other adverse conditions in the transportation industry due to shortages of truck drivers, strikes, slowdowns, piracy, terrorism, disruptions in rail service, closures of shipping routes, unavailability of ports and port service for other reasons, increases in fuel prices and adverse weather conditions could increase our costs and disrupt our operations and our ability to deliver our customers’ products to end consumers. The failure of our third-party transportation providers to provide high quality customer service when delivering our customers’ product to end consumers would adversely affect our customers’ and our reputation and our relationship with our customers and could negatively impact our business and operating results. In addition, we rely on our third-party service providers to execute our growth strategy of reducing the cost of logistics by expanding the number of hubs and carriers in our logistics network. If we fail to successfully integrate our third-party service providers into these efforts, our growth will be adversely affected. Furthermore, we rely on third parties to provide payment, remittance and worldwide currency exchange services, and we cannot guarantee that such providers will perform adequately. Errors made by, or delays in service from, such third party payment and currency exchange providers could adversely affect our ability to process purchases by consumers on our platform or convert local currencies to U.S. dollars in a timely manner or at all, which could affect our business, operating results and financial condition.

Our success will depend on our ability to build and maintain relationships with these and other third party service providers on commercially reasonable terms. If we are unable to build and maintain such relationships on commercially reasonable terms, we may have to suspend or cease operations. Even if we are able to build and maintain such relationships, if these third parties are unable to deliver their services on a timely basis, end consumers could become dissatisfied and decline to make future purchases from our customers, which would adversely affect our revenue derived from our customers’ ecommerce sites operating on our platform. If our customers become dissatisfied with the services provided by these third parties, our reputation and our company could suffer.

 

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Our use of and reliance on research and development resources in Israel may expose us to unanticipated costs or events.

Our principal research and development operations are located in Israel. Accordingly, political, economic and military conditions in Israel may affect our business. Since the establishment of the State of Israel in 1948, a number of armed conflicts have occurred between Israel and its Arab neighbors. Acts of terrorism periodically occur which could affect our operations or personnel. Ongoing or revived hostilities or other factors related to Israel could harm our operations and research and development process and could impede our ability to execute our plan of operations, and wars and acts of terrorism have resulted in damage to the Israeli economy, including reducing the level of foreign and local investment. Furthermore, certain of our officers and employees may be obligated to perform annual reserve duty in the Israel Defense Forces and are subject to being called up for active military duty at any time. Israeli citizens who have served in the army may be subject to an obligation to perform reserve duty until they are between 40 and 49 years old, depending upon the nature of their military service.

There can be no assurance that our reliance upon research and development resources in Israel will enable us to achieve meaningful cost reductions or greater resource efficiency. Further, our research and development efforts and other operations in Israel involve other significant risks, including:

 

    difficulty hiring and retaining appropriate engineering personnel because of intense competition for engineers and resulting wage inflation;

 

    difficulties regarding the transfer of knowledge related to our technology and resulting exposure to misappropriation of intellectual property or information that is proprietary to us, our customers and other third parties;

 

    heightened exposure to change in the economic, security and political conditions in Israel; and

 

    fluctuations in currency exchange rates and difficulties of regulatory compliance in Israel.

Difficulties resulting from the factors above and other risks related to our operations in Israel could expose us to increased expense, impair our development efforts and harm our competitive position.

If our platform contains serious errors or defects, then we may lose revenue and market acceptance and may incur costs to defend or settle product liability claims.

Complex software applications such as our platform often contain errors or defects, particularly when first introduced or when new versions or enhancements are released. Despite internal testing and testing by our customers, our current and future products may contain serious defects, which could result in lost revenue, financial penalties or a delay in market acceptance.

Since our customers use our platform for critical business applications, errors, defects or other performance problems could result in damage to our customers. They could seek significant compensation from us for the losses they suffer. Although our customer agreements typically contain provisions designed to limit our exposure to product liability claims, existing or future laws or unfavorable judicial decisions could negate these limitations. Even if not successful, a product liability claim brought against us would likely be time-consuming and costly and could seriously damage our reputation in the marketplace, making it harder for us to sell our solutions.

Government and industry regulation of the internet is evolving and could directly restrict our business or indirectly affect our business by limiting the growth of ecommerce. Unfavorable changes in government regulation or our failure to comply with regulations could harm our business and operating results.

As ecommerce evolves, federal, state and foreign agencies have adopted and could in the future adopt regulations or revise existing regulations covering issues such as user privacy, data security, content, and taxation of products and services. Government regulations could limit the market for our products and services or impose burdensome requirements that render significant costs on our business or even make our business unprofitable.

 

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Our ecommerce solutions enable our customers to collect, manage and store a wide range of consumer data, including, without limitation, personal information. The United States and various state governments have adopted or proposed limitations on the collection, distribution and use of personal information. Several foreign jurisdictions, including, without limitation, member states of the European Union, and the United Kingdom, Canada, Israel, Australia, New Zealand, Japan and many other countries have adopted legislation that increase or change the requirements governing the collection, use, disclosure and storage of personal information and other data in these jurisdictions. If our privacy or data security measures fail to comply with current or future laws and regulations, we may be subject to litigation, regulatory investigations or other liabilities, or our customers may terminate their relationships with us.

In addition, although many regulations might not apply to our business directly, we expect that laws regulating the solicitation, collection or processing of personal and consumer information could affect our customers’ ability to use and share data, potentially reducing demand for our services. The Telecommunications Act of 1996, or the Telecommunications Act, prohibits certain types of information and content from being transmitted over the Internet. The prohibition’s scope and the liability associated with a violation are currently unsettled. In addition, although substantial portions of the Communications Decency Act of 1996, or the Communications Decency Act, were held to be unconstitutional, we cannot be certain that similar legislation will not be enacted and upheld in the future, whether in the United States or in other foreign jurisdictions. It is possible that legislation could expose companies involved in ecommerce to liability, which could limit the growth of ecommerce generally. Legislation like the Telecommunications Act and the Communications Decency Act could dampen the growth in web usage and decrease its acceptance as a medium of communications and commerce. Moreover, if future laws and regulations limit our customers’ ability to use and share consumer data or our ability to store, process and share data with our customers over the Internet, demand for our solutions could decrease, our costs could increase, and our operating results and financial condition could be harmed.

In addition, taxation of services provided over the Internet (including potentially in jurisdictions in which we do not have a physical presence) or other charges imposed by government agencies or by private organizations for accessing the Internet may also be imposed. In the United States for example, the U.S. Senate recently passed the Marketplace Fairness Act, which, if approved by the U.S. House of Representatives, would require all online retailers to collect sales taxes for the states where they ship goods. Any regulation imposing taxes, fees for Internet use or restricting information exchange over the Internet could increase our costs or result in a decline in the use of the Internet and the viability of Internet-based services, which could harm our business and operating results.

Our quarterly operating results may fluctuate in the future. As a result, we may fail to meet or exceed the expectations of research analysts or investors, which could cause our stock price to decline.

Our quarterly operating results may fluctuate as a result of a variety of factors, many of which are outside of our control. Fluctuations in our quarterly operating results could cause the price of our common stock to decline rapidly and significantly, may lead research analysts to change their long-term models for valuing our common stock, could cause short-term liquidity issues, may impact our ability to retain or attract key personnel or cause other unanticipated issues. If our quarterly operating results or guidance fall below the expectations of research analysts or investors, the price of our common stock could decline substantially. Fluctuations in our quarterly operating results or guidance may be due to a number of factors, including, but not limited to, those listed below:

 

    factors affecting our existing customers’ sales processed on our platform, including seasonal factors and fluctuating foreign exchange rates affecting international end consumer demand;

 

    the extent to which our existing customers renew their agreements to use our solutions and the timing and terms of those renewals;

 

    the extent to which new customers are attracted to our solutions to satisfy their ecommerce needs and the timing and rate at which we acquire new customers and implement our solutions;

 

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    the addition or loss of customers, including through acquisitions or consolidations and development of their own in-house international ecommerce solutions;

 

    the number of, and revenue generated by, new customers and the number of, and revenue generated by, renewal customers in a particular period on our platform;

 

    the amount and timing of operating expenses, including those related to the maintenance and expansion of our business, operations and infrastructure, including the development of new products, technologies and enhancements to our solutions;

 

    the timing and success of new solutions introduced by us, and those of current and new products and services introduced by our competitors;

 

    other changes in the competitive dynamics of our industry, including consolidation among competitors, customers, strategic partners or logistics providers;

 

    our ability to manage our existing business and future growth, including increases in the number of customers on our platform, additional customer ecommerce sites, new geographic regions, and our existing and future logistics providers;

 

    various factors related to disruptions in our hosting network infrastructure, defects in our solutions, privacy and data security and exchange rate fluctuations, each of which is described elsewhere in these risk factors; and

 

    general economic, industry and market conditions.

We believe that our quarterly revenue and operating results may vary significantly in the future and that period-to-period comparisons of our operating results may not be meaningful. You should not rely on the results of one quarter as an indication of future performance.

Our long-term success depends on our ability to operate internationally and, in part, on our ability to reach our customers’ end consumers located outside of the United States, making us susceptible to risks associated with international sales and operations.

We currently ship our customers’ products to end consumers in over 100 countries and territories and settle transactions in more than 60 currencies, and we intend to expand our operations to reach new markets and localities. Conducting international operations subjects us to risks which include:

 

    localization of our solutions, including translation into foreign languages and adaptation for local practices and regulatory requirements;

 

    lack of familiarity and burdens of complying with foreign laws, legal standards, regulatory requirements, tariffs, and other barriers, including restrictions on advertising practices, regulations governing online services, restrictions on importation of specified or proscribed items, importation quotas, consumer protection laws, enforcement of intellectual property rights, laws dealing with consumer and data protection, privacy, encryption, and restrictions on pricing or discounts;

 

    heightened exposure to credit card fraud;

 

    legal uncertainty in foreign countries with less developed legal systems;

 

    unexpected changes in regulatory requirements, taxes, trade laws, tariffs, export quotas, custom duties, embargoes, exchange controls, government controls or other trade restrictions;

 

    differing technology standards;

 

    difficulties in managing and staffing international operations and differing employer/employee relationships;

 

    fluctuations in exchange rates that may increase the volatility of our foreign based revenue;

 

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    potentially adverse tax consequences, including the complexities of foreign tax laws (including with respect to value added taxes) and restrictions on the repatriation of earnings;

 

    likelihood of potential or actual violations of domestic and international anticorruption laws, such as the U.S. Foreign Corrupt Practices Act and the U.K. Bribery Act, increases with the increase of sales and operations in foreign jurisdictions and operations in certain industries;

 

    uncertain political and economic climates in foreign markets; and

 

    reduced or varied protection for intellectual property rights in some countries.

These factors may cause our international costs of doing business to exceed our comparable domestic costs. Operating in international markets also requires significant management attention and financial resources. Any negative impact from our international business efforts could negatively impact our business, operating results and financial condition as a whole.

Fluctuations in the exchange rate of foreign currencies could result in currency transactions losses.

We currently have foreign sales denominated in Canadian dollars, Australian dollars, pounds sterling, euros, Japanese yen and other foreign currencies and, may in the future, have sales denominated in the currencies of additional countries. In addition, we incur a portion of our operating expenses in Israeli new shekels and, to a lesser extent, other foreign currencies. Effective December 2012, we entered into a contract with a third party foreign exchange services provider for currency exchange and remittance services for major currencies, including Canadian dollars, Australian dollars, pounds sterling, euros and Japanese yen, whereby the risk of loss on fluctuation in foreign exchange rates is borne by the third party provider. Although we have limited our risk of loss for major currencies we still may experience losses from fluctuations in exchange rates for sales in other foreign currencies, or upon translation to U.S. dollars expenses incurred in Israeli new shekels for our subsidiary operations, which may negatively impact our operating results.

We are subject to governmental export and import controls that could impair our ability to compete in international markets and subject us to liability if we are not in full compliance with applicable laws.

We are responsible for all aspects of the international order lifecycle for the products we ship for our customers, including compliance with export control and economic sanctions laws, which include the Commerce Department’s Export Administration Regulations, or EAR, and various economic and trade sanctions regulations established by the Treasury Department’s Office of Foreign Assets Controls. Further, our solutions are subject to these export control and economic sanctions laws, including laws related to transfers of technology, software and source code to non-U.S. persons. If we fail to comply with these U.S. export control laws and import laws, including U.S. Customs regulations, we and certain of our employees could be subject to substantial civil or criminal penalties, including the possible loss of export or import privileges; fines, which may be imposed on us and responsible employees or managers; and, in extreme cases, the incarceration of responsible employees or managers. In addition, if we, our customers or our carriers fail to obtain appropriate import, re-import, export or re-export licenses or authorizations, we may also be adversely affected through reputational harm and penalties. Furthermore, the U.S. export control laws prohibit the shipment of certain products and services to U.S.-embargoed or sanctioned countries, governments and persons. Even though we take precautions to prevent any shipments we make from being shipped or provided to U.S. sanctions targets, our customers’ products could be shipped to those targets or provided by our carriers despite such precautions. Any such shipment could have negative consequences, including government investigations, penalties and reputational harm. Any change in export or import regulations, economic sanctions or related laws, shift in the enforcement or scope of existing regulations, or change in the countries, governments, persons or technologies targeted by such regulations could result in decreased use of our solutions, or the decreased ability to make shipments of our customers’ products. Any decreased use of our solutions would likely adversely affect our business, operating results and financial condition. In addition, the U.S. Federal Aviation Administration, or the FAA, exercises regulatory jurisdiction over transporting hazardous materials and contraband. Shippers of hazardous materials share responsibility with

 

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the air and ground carrier for compliance with these regulations and are primarily responsible for proper packaging and labeling. Customers may fail to inform us about hazardous or illegal cargo even though they are required to do so. If we fail to discover any hazardous or illegal cargo or mislabel or otherwise improperly ship hazardous materials, we may suffer liability, fines and other significant penalties, our relationships with our carriers on whom we rely may be harmed, and we may attract closer regulatory scrutiny from the FAA and other regulatory agencies, which will have a material adverse effect on our operating results.

We have in the past been subject to registration as a money services business as a result of offering certain features with our GSS business. While we no longer offer such features with our products as a result of the sale of the GSS business, we may face continuing scrutiny from regulatory authorities as a result of our past conduct or because they have determined that we are still subject to such requirements.

We were previously registered as a money services business, or MSB, pursuant to the Bank Secrecy Act regulations administered by the Financial Crimes Enforcement Network, or FinCEN. We provided currency risk management services for online merchants and internet payment processors and enabled customers to keep account balances with us, and FinCEN had determined that we were acting as a dealer in foreign exchange and engaged in the transmission of funds. We are no longer registered as an MSB with FinCEN because we ceased offering such services, commensurate with the sale of the GSS business, which caused us to register. While we no longer offer those services, we may face continuing scrutiny from regulatory authorities as a result of our past conduct or because our current activities may be determined to subject us to registration as an MSB or licensure as a money transmitter.

Many people use smartphones and other mobile devices to access information on the internet and if we are not successful in developing effective mobile solutions, or those solutions are not widely adopted, our business could be harmed.

The number of people who access the Internet through mobile devices, including smartphones and handheld tablets or computers, has increased significantly in the past few years and is expected to continue to increase. Mobile devices provide our customers an additional channel to offer their products to end-consumers. If we are not able to successfully offer mobile ecommerce solutions to our customers, our ability to grow our business could be harmed.

Additionally, as new mobile devices and platforms are released, it is difficult to predict the problems we may encounter in developing features for these alternative devices and platforms, and we may need to devote significant resources to the creation, support and maintenance of such features. In addition, if we experience difficulties in the future in integrating our ecommerce solutions into mobile devices or if problems arise with our relationships with providers of mobile operating systems or mobile application download stores, our future growth and operating results could suffer. In addition, our customers may face different fraud risks from transactions sent from mobile devices than they do from personal computers. If we are unable to effectively anticipate and manage these fraud risks in our ecommerce solutions, our business and operating results may be harmed.

Our management team has limited experience managing a public company, and regulatory compliance may divert its attention from the day-to-day management of our business.

The individuals who now constitute our management team have limited experience managing a publicly-traded company and limited experience complying with the increasingly complex laws pertaining to public companies. Our management team may not successfully or efficiently manage our transition to being a public company that will be subject to significant regulatory oversight and reporting obligations under the federal securities laws. In particular, these new obligations will require substantial attention from our senior management and could divert their attention away from the day-to-day management of our business.

 

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If we fail to maintain an effective system of internal control over financial reporting, our ability to produce timely and accurate financial statements or comply with applicable regulations could be impaired.

Ensuring that we have adequate internal financial and accounting controls and procedures in place so that we can produce accurate financial statements on a timely basis is a costly and time-consuming effort that needs to be re-evaluated frequently. Our internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements in accordance with generally accepted accounting principles. In connection with this offering, we have begun the process of documenting, reviewing and improving our internal controls and procedures for compliance with Section 404 of the Sarbanes-Oxley Act of 2002, or the Sarbanes-Oxley Act, which will require annual management assessment of the effectiveness of our internal control over financial reporting. We will be testing our internal controls in connection with management’s certification related to internal controls as of December 31, 2014 and, as part of that documentation and testing, identifying areas for further attention and improvement. We have begun recruiting additional finance and accounting personnel with certain skill sets that we will need as a public company.

Implementing any appropriate changes to our internal controls may distract our officers and employees, entail substantial costs to modify our existing processes and take significant time to complete. These changes may not, however, be effective in maintaining the adequacy of our internal controls, and any failure to maintain that adequacy, or consequent inability to produce accurate financial statements on a timely basis, could increase our operating expenses and harm our business. In addition, investors’ perceptions that our internal controls are inadequate or that we are unable to produce accurate financial statements on a timely basis may harm our stock price and make it more difficult for us to effectively market and sell our service to new and existing customers.

We may expand by acquiring or investing in other companies, which may divert our management’s attention, result in additional dilution to our stockholders and consume resources that are necessary to sustain our business.

Although we have no ongoing negotiations or current agreements or commitments for any acquisitions, we may acquire complementary services, technologies or businesses as part of our business strategy. We also may enter into relationships with other businesses to expand our service offerings or our ability to provide service in foreign jurisdictions, which could involve preferred or exclusive licenses, additional channels of distribution, discount pricing or investments in other companies. Negotiating these transactions can be time-consuming, difficult and expensive, and our ability to close these transactions may often be subject to conditions or approvals that are beyond our control. Consequently, these transactions, even if undertaken and announced, may not close.

An acquisition, investment or new business relationship may result in unforeseen operating difficulties and expenditures. In particular, we may encounter difficulties assimilating or integrating the businesses, technologies, products, personnel or operations of the acquired companies, particularly if the key personnel of the acquired company choose not to work for us, the company’s software is not easily adapted to work with ours or we have difficulty retaining the customers of any acquired business due to changes in management or otherwise. Acquisitions may also disrupt our business, divert our resources and require significant management attention that would otherwise be available for development of our business. Moreover, the anticipated benefits of any acquisition, investment or business relationship may not be realized or we may be exposed to unknown liabilities. For one or more of those transactions, we may:

 

    issue additional equity securities that would dilute our stockholders;

 

    use cash that we may need in the future to operate our business;

 

    incur debt on terms unfavorable to us or that we are unable to repay;

 

    incur large charges or substantial liabilities;

 

    encounter difficulties retaining key employees of the acquired company or integrating diverse software codes or business cultures; and

 

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    become subject to adverse tax consequences, substantial depreciation or deferred compensation charges.

Any of these risks could harm our business and operating results.

We depend on existing members of management and key employees to implement key elements in our strategy for growth, and the failure to retain them or to attract appropriately qualified new personnel could affect our ability to implement our growth strategy successfully.

The successful implementation of our growth strategy depends in part on our ability to retain our experienced management team and key employees and on our ability to attract appropriately qualified new personnel. We are highly dependent upon the continued service and performance of our senior management team and key technical and sales personnel, such as our president and chief executive officer, our chief financial officer, our chief strategy officer and our chief technology officer. These key employees may terminate employment with us at any time with no advance notice. We currently do not maintain key-person insurance on any members of our management and key employees. The loss of any key member of our management team or other key employees could hinder or delay our ability to implement our growth strategy effectively, and the replacement of these officers likely would involve significant time and costs, and the loss of these officers may significantly delay or prevent the achievement of our business objectives. See the section of this prospectus captioned “Management” for more detail on our executive officers.

Further, if we are unable to attract appropriately qualified new personnel, including in the technical, research and development, and products fields, as we expand over the next few years, we may not be successful in implementing our growth strategy. We face intense competition for qualified individuals from numerous technology, software, ecommerce and Internet-related companies. For example, our competitors may be able to attract and retain a more qualified engineering team by offering more competitive compensation packages. If we are unable to attract new engineers and retain our current engineers, we may not be able to develop and maintain our services at the same levels as our competitors and we may, therefore, lose potential customers and sales penetration in certain markets. Our failure to attract and retain suitably qualified individuals could have an adverse effect on our ability to implement our business plan and, as a result, our ability to compete would decrease, and our operating results would suffer. In addition, if any of our key employees joins a competitor or decides to otherwise compete with us, we may experience a material disruption of our operations and development plans, which may cause us to lose customers or increase operating expenses as the attention of our remaining senior managers is diverted to recruit replacements for the departed key employees.

Provisions of our debt instruments may restrict our ability to pursue our business strategies.

Our credit facility requires us, and any debt instruments we may enter into in the future may require us, to comply with various covenants that limit our ability to, among other things:

 

    dispose of assets;

 

    complete mergers or acquisitions;

 

    incur indebtedness;

 

    encumber assets;

 

    pay dividends or make other distributions to holders of our capital stock;

 

    make specified investments;

 

    change certain key management personnel; and

 

    engage in transactions with our affiliates.

These restrictions could inhibit our ability to pursue our business strategies. If we default under our credit facility, and such event of default was not cured or waived, the lenders could terminate commitments to lend and

 

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cause all amounts outstanding with respect to the debt to be due and payable immediately, which in turn could result in cross defaults under other debt instruments. Our assets and cash flow may not be sufficient to fully repay borrowings under all of our outstanding debt instruments if some or all of these instruments are accelerated upon a default.

We may incur additional indebtedness in the future. The debt instruments governing such indebtedness could contain provisions that are as, or more, restrictive than our existing debt instruments. If we are unable to repay, refinance or restructure our indebtedness when payment is due, the lenders could proceed against the collateral granted to them to secure such indebtedness or force us into bankruptcy or liquidation.

We rely on insurance to mitigate some risks facing our business, and to the extent our insurance does not mitigate the risks facing our business or our insurers are unable to meet their obligations, our operating results may be negatively impacted.

We contract for insurance to cover certain potential risks and liabilities, such as general liability, directors and officers liability and marine cargo and warehouse losses. It is possible that we may not be able to obtain enough insurance to meet our needs, may have to pay very high prices for the coverage we do obtain, have very high deductibles, may not be able to, or may choose not to, acquire any insurance for certain types of business risk. For example, while we maintain standard marine cargo and warehouse insurance that is intended to cover shipping and transportation losses, many events, such as downtime of our platform resulting in significant losses for us and our customers, are not insured and may not be insurable. This could leave us exposed to potential claims. If we were found liable for a significant claim in the future, our business, operating results and financial condition could be negatively impacted. Also, to the extent the cost of maintaining insurance increases, our business, operating results and financial condition could be negatively affected. Additionally, we are subject to the risk that one or more of our insurers may become insolvent and would be unable to pay a claim that may be made in the future. There can be no assurance that our insurance will be adequate to protect us from pending and future claims. In addition, we are required to maintain insurance coverage under some of our agreements with our clients. If we are not able to or do not maintain the required insurance coverage, we could breach those agreements.

We are subject to the rules and regulations adopted by the payment card networks, such as Visa and MasterCard, and if we fail to adhere to their rules and regulations, we would be in breach of our contractual obligations to payment processors and merchant banks, which could subject us to damages and liability and could eventually prevent us from processing or accepting credit card payments.

The payment card networks, such as Visa and MasterCard have adopted rules and regulations that apply to all merchants who process and accept credit cards for payment of goods and services. We are obligated to comply with these rules and regulations as part of the contracts we enter into with payment processors and merchant banks. The rules and regulations adopted by the payment card networks include the Payment Card Industry Data Security Standards, or PCI DSS. Under the PCI DSS, we are required to adopt and implement internal controls over the use, storage and security of payment card data to help prevent fraud. If we fail to comply with the rules and regulations adopted by the payment card networks, including the PCI DSS, we would be in breach of our contractual obligations to payment processors and merchant banks. Such failure to comply may subject us to fines, penalties, damages, higher transaction fees, and civil liability, loss of certification and could eventually prevent us from processing or accepting debit and credit cards or could lead to a loss of payment processor partners. Further, there is no guarantee that even if we comply with the rules and regulations adopted by the payment card networks, we will be able to maintain our compliance. We also cannot guarantee that such compliance will prevent illegal or improper use of our payments systems or the theft, loss or misuse of the debit or credit card data of customers or participants or regulatory or criminal investigations. A failure to adequately control fraudulent credit card transactions would result in significantly higher credit card-related costs and any increases in our credit card and debit card fees could adversely affect our business, operating results and financial condition. Moreover, any such illegal or improper payments could harm our reputation and may result in a loss of service for our customers, which would adversely affect our business, operating results and financial condition.

 

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We are an “emerging growth company” and we cannot be certain if the reduced disclosure requirements applicable to emerging growth companies will make our common stock less attractive to investors.

We are an “emerging growth company,” as defined in the JOBS Act, and, for as long as we continue to be an “emerging growth company,” we may take advantage of certain exemptions from various reporting requirements that are applicable to other public companies but not to “emerging growth companies” including, but not limited to, not being required to have our independent registered public accounting firm audit our internal control over financial reporting under Section 404 of the Sarbanes-Oxley Act, reduced disclosure obligations regarding executive compensation in our periodic reports and proxy statements and exemptions from the requirements of holding a nonbinding advisory vote on executive compensation and shareholder approval of any golden parachute payments not previously approved.

As an “emerging growth company” under the JOBS Act, we are permitted to delay the adoption of new or revised accounting pronouncements applicable to public companies until such pronouncements are made applicable to private companies. However, we are electing not to take advantage of such extended transition period, and as a result, we will comply with new or revised accounting standards on the relevant dates on which adoption of such standards is required for non-emerging growth companies. Section 107 of the JOBS Act provides that our decision to not take advantage of the extended transition period for complying with new or revised accounting standards is irrevocable.

We could be an “emerging growth company” for up to five years following completion of this offering, although if we have more than $1.0 billion in annual revenue, if the market value of our common stock that is held by non-affiliates exceeds $700 million as of June 30 of any year, or we issue more than $1.0 billion of non-convertible debt over a three-year period before the end of that five-year period, we would cease to be an “emerging growth company” as of the following December 31.

We cannot predict if investors will find our common stock less attractive if we choose to rely on these exemptions. If some investors find our common stock less attractive as a result of any choices to reduce future disclosure, there may be a less active trading market for our common stock and our stock price may be more volatile.

We will incur increased costs and demands upon management as a result of complying with the laws and regulations affecting public companies, particularly after we are no longer an “emerging growth company,” which could adversely affect our business, operating results and financial condition.

As a public company, and particularly after we cease to be an “emerging growth company,” we will incur significant legal, accounting and other expenses that we did not incur as a private company. In addition, the Sarbanes-Oxley Act and rules subsequently implemented by the SEC and NASDAQ impose numerous requirements on public companies, including requiring changes to corporate governance practices. Also, the Exchange Act requires, among other things, that we file annual, quarterly and current reports with respect to our business and operating results. Our management and other personnel will need to devote a substantial amount of time to compliance with these laws and regulations. These requirements have increased and will continue to increase our legal, accounting and financial compliance costs and have made and will continue to make some activities more time consuming and costly. For example, we expect these rules and regulations to make it more difficult and more expensive for us to obtain director and officer liability insurance, and we may be required to accept reduced policy limits and coverage or incur substantially higher costs to maintain the same or similar coverage. As a result, it may be more difficult for us to attract and retain qualified individuals to serve on our board of directors or as our executive officers.

The Sarbanes-Oxley Act requires, among other things, that we assess the effectiveness of our internal control over financial reporting annually and the effectiveness of our disclosure controls and procedures quarterly. In particular, beginning December 31, 2014, Section 404 of the Sarbanes-Oxley Act, or Section 404, will require us to perform system and process evaluation and testing of our internal control over financial

 

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reporting to allow management to report on, and our independent registered public accounting firm potentially to attest to, the effectiveness of our internal control over financial reporting. As an “emerging growth company,” we expect to avail ourselves of the exemption from the requirement that our independent registered public accounting firm attest to the effectiveness of our internal control over financial reporting under Section 404. However, we may no longer avail ourselves of this exemption when we cease to be an “emerging growth company.” When our independent registered public accounting firm is required to undertake an assessment of our internal control over financial reporting, the cost of our compliance with Section 404 will correspondingly increase. Our compliance with applicable provisions of Section 404 will require that we incur substantial accounting expense and expend significant management time on compliance-related issues as we implement additional corporate governance practices and comply with reporting requirements. Moreover, if we are not able to comply with the requirements of Section 404 applicable to us in a timely manner, or if we or our independent registered public accounting firm identifies deficiencies in our internal control over financial reporting that are deemed to be material weaknesses, the market price of our stock could decline and we could be subject to sanctions or investigations by the SEC or other regulatory authorities, which would require additional financial and management resources.

Furthermore, investor perceptions of our company may suffer if deficiencies are found, and this could cause a decline in the market price of our stock. Irrespective of compliance with Section 404, any failure of our internal control over financial reporting could have a material adverse effect on our stated operating results and harm our reputation. If we are unable to implement these requirements effectively or efficiently, it could harm our operations, financial reporting, or financial results and could result in an adverse opinion on our internal controls from our independent registered public accounting firm.

After we are no longer an “emerging growth company,” or sooner if we choose not to take advantage of certain exemptions set forth in the JOBS Act, we expect to incur significant expenses and devote substantial management effort toward ensuring compliance with the auditor attestation requirements of Section 404 of the Sarbanes-Oxley Act. In that regard, we will need to hire additional accounting and financial staff with appropriate public company experience and technical accounting knowledge.

We are faced with increasingly complex tax issues in many jurisdictions, and we could be obligated to pay additional taxes in various jurisdictions.

We may be subject to taxation in many jurisdictions in the United States and around the world with increasingly complex tax laws, the application of which can be uncertain. The amount of taxes we pay in these jurisdictions could increase substantially as a result of changes in the applicable tax laws, including increased tax rates or revised interpretations of existing tax laws and precedents, which could have a material adverse effect on our liquidity and operating results. In addition, the taxing authorities in these jurisdictions could review our tax returns, or authorities in jurisdictions in which we do not file tax returns could assert that we are subject to tax in such jurisdiction, and in either case could impose additional tax, interest and penalties. Further, the authorities could claim that various withholding requirements apply to us or our subsidiaries or assert that benefits of tax treaties are not available to us or our subsidiaries, any of which could have a material impact on us and the results of our operations.

Taxing authorities could reallocate our taxable income among our subsidiaries, which could increase our consolidated tax liability.

We conduct global operations through subsidiaries in various tax jurisdictions pursuant to transfer pricing arrangements among our affiliated entities. If two or more affiliated companies are located in different countries, the tax laws or regulations of each country generally will require that transfer prices be the same as those between unrelated companies dealing at arms’ length and that contemporaneous documentation is maintained to support the transfer prices. While we believe that we operate in compliance with applicable transfer pricing laws and intend to continue to do so, our transfer pricing procedures are not binding on applicable tax authorities. If tax authorities in any of these countries were to successfully challenge our transfer prices, they could require us

 

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to adjust our transfer prices and thereby reallocate our income to reflect these revised transfer prices, which could result in a higher tax liability to us. In addition, if the country from which the income is reallocated does not agree with the reallocation, both countries could tax the same income, resulting in double taxation. If tax authorities were to allocate income to a higher tax jurisdiction, subject our income to double taxation or assess interest and penalties, it would increase our consolidated tax liability, which could adversely affect our business, operating results and financial condition.

Our ability to use net operating loss carryforwards to reduce future tax payments may be limited if we have or have had a change in ownership, or if taxable income does not reach sufficient levels.

As of December 31, 2013, we had net operating loss carryforwards for federal and state income tax purposes of approximately $8.8 million and $6.2 million, respectively. The annual use of our net operating losses may be limited following certain ownership changes under provisions of the Internal Revenue Code of 1986, as amended, and applicable state tax law. We have not completed a study to assess whether an ownership change will occur as a result of this offering, or whether there have been one or more ownership changes since our inception, due to the costs and complexities associated with such study. Accordingly, our ability to use our net operating loss carryforwards to reduce future tax payments may be currently limited or may be limited as a result of this offering or any future issuance of shares of our stock.

Risks Related to Data Security and Our Intellectual Property

Security and privacy breaches may hurt our business.

In connection with our business, we collect certain personally identifiable information, or personal information, from our customers. Some of this information includes sensitive and/or regulated information, such as credit card information or other payment details. We believe that we take reasonable steps to protect the security, integrity and confidentiality of the information we collect, use, store, and disclose, but there is no guarantee that inadvertent (for example, software bugs or other technical malfunctions, employee error or malfeasance, or other factors) or unauthorized data access or use will not occur despite our efforts. Any unauthorized access or use of personal information and other customer data, virus or similar breach or disruption to our, our customers’, or our partners’ systems and security measures as a result of third-party action, employee error, malfeasance or otherwise could result in loss of personal information or other confidential information, damage to our reputation and customer relationships, early termination of our contracts and other business losses, indemnification of our customers, financial penalties, litigation, regulatory investigations, and other significant liabilities.

Techniques used to obtain unauthorized access to personal information, confidential information and/or the systems on which such information are stored and/or to sabotage systems change frequently and generally are not recognized until launched against a target. As a result, we may be unable to anticipate these techniques or to implement adequate preventative measures. If an actual or perceived security breach occurs, the market perception of our security measures could be harmed and we could lose sales and customers or suffer other negative consequences to our business. In addition, the vast majority of U.S. states and a number of foreign jurisdictions impose detailed breach notification obligations that would apply in the event of unauthorized access to certain personally identifiable information. In the event we experience a data breach, we could be subject to one or more of these laws which could require us to undertake costly and burdensome notification obligations. Any data breach incidents could also have a material and adverse effect on our business, reputation, or financial results.

Any significant violations of data privacy and/or information security could result in the loss of business, litigation and regulatory investigations and penalties that could damage our reputation and adversely impact our operating results and financial condition. Moreover, if a high profile security breach occurs with respect to another ecommerce technology services provider, our customers and potential customers may lose trust in the security of our business model generally, which could adversely impact our ability to retain existing customers or attract new ones. We maintain coverage for third party “Cyber Liability” claims. However, in the event of a

 

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major third party security incident, we may incur losses in excess of the insurance coverage. Further, certain incidents that we can experience may not be covered by the insurance that we carry.

We collect, use, store, and disclose personal information and other data, which subjects us to governmental regulation and other legal obligations related to privacy. Our actual or perceived failure to comply with such obligations could harm our business.

As part of our ecommerce solution that we offer to our customers, we collect, use, store, and disclose personal information and other customer data, including bank account numbers, credit and debit card information, identification numbers and images of government identification cards. We also aggregate this data and conduct data analytics based on this aggregated data to gain insights on the global consumer and formulate data-driven marketing and merchandising strategies. As a result, we are required to comply with certain privacy and data security requirements, including the Payment Card Industry Data Security Standards and state laws concerning privacy and security of personal information. In addition, the European Union, or EU, has traditionally taken a broader view as to what is considered personal information and has imposed greater obligations under data privacy regulations. There are also numerous other federal, state and local laws around the world regarding privacy and the collection, usage, storage, disclosure and protection of personal information and other data, the scope of which are changing, subject to differing interpretations, and may be inconsistent between countries or conflict with other applicable rules. It is possible that these obligations may be interpreted and applied in a manner that is inconsistent from one jurisdiction to another and may conflict with other rules, our business practices, or our contractual commitments to our customers.

The regulatory framework for privacy and data security issues worldwide is evolving. The U.S. federal government and various state governments have adopted or proposed limitations on the collection, use, storage and disclosure of personally identifiable information. Numerous foreign jurisdictions, including all EU member states, have adopted legislation (including directives or regulations) that impose stringent restrictions on the collection, usage, storage, disclosure, security and deletion of personal information in these jurisdictions. In addition, individual EU member states have had discretion with respect to their interpretation and implementation of the regulations, which has resulted in variation of privacy and data security standards from country to country. Foreign data protection, privacy, and other laws and regulations are often more restrictive than those in the United States. A failure to comply fully with applicable foreign legal requirements could result in fines and other liabilities, negative publicity and loss of business.

U.S. federal and state and foreign laws and regulations are constantly evolving and can be subject to significant change. A number of proposals are pending before federal, state, and foreign legislative and regulatory bodies that could significantly affect our business. Within the EU, for example, legislators are currently considering a revision to the 1995 European Union Data Protection Directive that may include more stringent operational requirements for processors and controllers of personal information and that would impose significant penalties for non-compliance. If our privacy or data security measures fail to comply with current or future laws and regulations or our policies, we may be subject to litigation, regulatory investigations, fines, defense costs and other liabilities, as well as negative publicity and a potential loss of business. Moreover, if future laws and regulations limit our customers’ ability to collect, use, store and share consumer data or our ability to use, store and disclose personal information and/or other data with our customers over the Internet, demand for our solution could decrease, our costs could increase, and our business, operating results and financial condition could be harmed.

We could be required to stop selling or using a product or service and/or incur substantial costs as a result of any claim of violation of another party’s intellectual property or proprietary rights.

In recent years, there has been significant litigation in the United States involving patents and other intellectual property and proprietary rights. Companies providing Internet-related products and services are increasingly bringing and becoming subject to suits alleging infringement of proprietary rights, particularly

 

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patent rights. These risks have been amplified by the increase in third parties, which we refer to as non-practicing entities, whose primary business is to assert such claims. We could incur substantial costs in prosecuting or defending any intellectual property litigation. If we sue to enforce our rights or are sued by a third party that claims that our business violates its rights, the litigation could be expensive and could divert our management resources.

In addition, in most instances, we have agreed to indemnify our customers against certain claims that our products and services violate the intellectual property rights of third parties. Our business could be adversely affected by any significant disputes between us and our customers as to the applicability or scope of our indemnification obligations to them. The results of any litigation to which we might become a party, or for which we are required to provide indemnification, may require us to do one or more of the following:

 

    cease making, selling offering for sale or using products or services that incorporate the challenged intellectual property;

 

    make substantial payments for legal fees, settlement payments or other costs or damages;

 

    obtain a license, which may not be available on reasonable terms, to sell or use the relevant technology; or

 

    redesign those products or services to avoid infringement.

If we are required to make substantial payments or undertake any of the other actions noted above as a result of any intellectual property infringement claims against us or any obligation to indemnify our customers for such claims, such payments or costs could have a material adverse effect upon our business and financial results.

We could incur substantial costs in protecting our intellectual property from infringement, and any failure to protect our intellectual property could impair our business.

We seek to protect the source code for our proprietary software under a combination of patent, copyright and trade secrets law. Our ability to stop unauthorized third parties from making, using, selling, offering to sell or importing our proprietary software is dependent upon the extent to which we have rights under valid and enforceable patents, copyrights or trade secrets that cover these activities. However, because we make some of the source code available to some customers, third parties may be more likely to misappropriate it. Our policy is to enter into confidentiality agreements with our employees, consultants, vendors and customers and to control access to our software, documentation and other proprietary information. Despite these precautions, it may be possible for someone to copy our software or other proprietary information without authorization or to develop similar software independently.

Despite our efforts to protect our proprietary rights, unauthorized parties may attempt to copy aspects of our platform or to obtain and use information that we regard as proprietary. Policing unauthorized use of our platform is difficult, and while we are unable to determine the extent to which piracy of our software exists, we expect software piracy to be a persistent problem. Litigation may be necessary in the future to enforce our intellectual property rights, to protect our trade secrets, to determine the validity and scope of the proprietary rights of others or to defend against claims of infringement or invalidity. Such litigation could be costly, time-consuming and distracting to management, result in a diversion of resources, the impairment or loss of portions of our intellectual property and have a material adverse effect on our business, operating results and financial condition. Furthermore, our efforts to enforce our intellectual property rights may be met with defenses, counterclaims and countersuits attacking the validity and enforceability of our intellectual property rights. These steps may be inadequate to protect our intellectual property. We will not be able to protect our intellectual property if we are unable to enforce our rights or if we do not detect unauthorized use of our intellectual property. Despite our precautions, it may be possible for unauthorized third parties to copy our platform and use information that we regard as proprietary to create products and services that compete with ours. Some license provisions protecting against unauthorized use, copying, transfer and disclosure of our platform may be unenforceable under the laws of certain jurisdictions and foreign countries. Further, the laws of some countries

 

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do not protect proprietary rights to the same extent as the laws of the United States. To the extent we expand our international activities, our exposure to unauthorized copying and use of our platform and proprietary information may increase.

There can be no assurance that our means of protecting our proprietary rights will be adequate or that our competitors will not independently develop similar technology. If we fail to meaningfully protect our intellectual property, then our business, brand, operating results and financial condition could be materially harmed.

Our use of “open source” software could negatively affect our ability to sell our services and subject us to possible litigation.

A portion of the technologies licensed by us incorporate so-called “open source” software, and we may incorporate open source software in the future. Such open source software is generally licensed by its authors or other third parties under open source licenses. If we fail to comply with these licenses, we may be subject to certain conditions, including requirements that we offer our solutions that incorporate the open source software for no cost, that we make available source code for modifications or derivative works we create based upon, incorporating or using the open source software or that we license such modifications or derivative works under the terms of the particular open source license. If an author or other third party that distributes such open source software were to allege that we had not complied with the conditions of one or more of these licenses, we could be required to incur significant legal expenses defending against such allegations and could be subject to significant damages, enjoined from the sale of our solutions that contained the open source software and required to comply with the foregoing conditions, which could disrupt the distribution and sale of some of our solutions. In addition, there have been claims challenging the ownership of open source software against companies that incorporate open source software into their products. As a result, we could be subject to suits by parties claiming ownership of what we believe to be open source software. Litigation could be costly for us to defend, have a negative effect on our operating results and financial condition or require us to devote additional research and development resources to change our products.

We rely on third-party software, including server software and licenses from third parties to use patented intellectual property that is required for the development of our solutions, which may be difficult to obtain or which could cause errors or failures of our solutions.

We rely on software licensed from or hosted by third parties to offer our solutions. In addition, we may need to obtain future licenses from third parties to use intellectual property associated with the development of our solutions, which might not be available to us on acceptable terms, or at all. Any inability to obtain or loss of the right to use any software required for the development and maintenance of our solutions could prevent us from providing our solutions or result in delays in the provision of our solutions until equivalent technology is either developed by us, or, if available, is identified, obtained and integrated, which could harm our business. Any errors or defects in third-party software could result in errors or a failure of our solutions which could harm our business.

Risks Related to This Offering and Ownership of Our Common Stock

An active trading market for our common stock may not develop, and you may not be able to resell your shares of our common stock at or above the initial offering prices.

Before this offering, there was no public market for our common stock. Although our common stock will be listed on the NASDAQ Global Market, an active trading market for our shares may never develop or be sustained following this offering. If a market for our common stock does not develop or is not sustained, it may be difficult for you to sell your shares of common stock at an attractive price or at all. The initial public offering price of our common stock was determined through negotiations between us and the underwriters, and may not be indicative of the market price of our common stock after the offering. We cannot predict the prices at which our common stock will trade. The lack of an active market may impair investors’ ability to sell their shares at the time they wish to sell them or at a price they consider reasonable, may reduce the fair market value of their shares and may impair our ability to raise capital.

 

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The market price of our common stock may be volatile, which could result in substantial losses for investors purchasing shares in this offering.

The market price of our common stock could be subject to significant fluctuations after this offering, and it may decline below the initial public offering price, in response to various factors, some of which are beyond our control. These factors include:

 

    price and volume fluctuations in the overall stock market from time to time;

 

    significant volatility in the market price and trading volume of comparable companies;

 

    actual or anticipated changes or fluctuations in our operating results or financial guidance or in the expectations of securities analysts;

 

    announcements of technological innovations, new products, strategic alliances or significant agreements by us or by our competitors;

 

    litigation involving us or developments or disputes concerning our intellectual property or other rights;

 

    changes in general economic, industry and market conditions and trends;

 

    issuance of new or changed securities analysts’ reports or recommendations with respect to our stock;

 

    future sales of our common stock or securities;

 

    expiration of contractual lock-up agreements;

 

    recruitment or departure of key personnel; and

 

    the other factors discussed in the section of this prospectus captioned “Risk Factors.”

In the past, following periods of volatility in the market price of a company’s securities, securities class action litigation has often been brought against that company. Because of the potential volatility of our stock price, we may become the target of securities litigation in the future. Securities litigation could result in substantial costs and divert management’s attention and resources from our business.

We may need financing in the future, and any additional financing may result in restrictions on our operations or substantial dilution to our stockholders.

We may need to raise funds in the future, for example, to develop new technologies, expand our business, respond to competitive pressures, acquire complementary businesses, or respond to unanticipated situations. We may try to raise additional funds through public or private financings, strategic relationships, or other arrangements. Our ability to obtain debt or equity funding will depend on a number of factors, including market conditions, our operating performance, and investor interest. Additional funding may not be available to us on acceptable terms or at all. If adequate funds are not available, we may be required to reduce expenditures, including curtailing our growth strategies, foregoing acquisitions, or reducing our product development efforts. If we succeed in raising additional funds through the issuance of equity or equity-based securities, then the issuance could result in substantial dilution to existing stockholders. If we raise additional funds through the issuance of debt securities or preferred stock, these new securities would have rights, preferences, and privileges senior to those of the holders of our common stock. The terms of these securities, as well as any borrowings under our credit agreement, could impose restrictions on our operations.

If securities or industry analysts do not publish, or cease publishing, research or reports about us, our business or our market, or if they publish negative evaluations of our stock, the price of our stock and trading volume could decline.

The trading market for our common stock will be influenced by the research and reports that industry or securities analysts may publish about us, our business, our market or our competitors. We do not currently have

 

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and may never obtain research coverage by financial analysts. If no or few analysts commence coverage of us, the trading price of our stock would likely decrease. Even if we do obtain analyst coverage, if one or more of the analysts covering our business downgrade their evaluations of our stock, the price of our stock could decline. If one or more of these analysts cease to cover our stock, we could lose visibility in the market for our stock, which in turn could cause our stock price to decline.

A significant portion of our total outstanding shares may be sold into the public market in the near future, which could cause the market price of our common stock to drop significantly, even if our business is doing well.

Sales of a substantial number of shares of our common stock in the public market could occur at any time after the expiration of the lock-up agreements described in the section of this prospectus captioned “Underwriters”. These sales, or the perception that a substantial number of shares may be sold, could reduce the market price of our common stock. After the closing of this offering, we will have 30,476,725 shares of common stock outstanding based on the number of shares outstanding as of December 31, 2013. This includes the 5,000,000 shares that we are selling in this offering, which may be resold in the public market immediately. The remaining 25,476,725 shares, or 83.6% of our outstanding shares after this offering, are currently, and will be following the closing of this offering, restricted as a result of securities laws or lock-up agreements but will be able to be sold, subject to any applicable volume limitations under federal securities laws with respect to affiliate sales, in the near future as set forth below.

 

Number of Shares and Percentage of Total Outstanding

  

Date Available for Sale Into Public Market

0 shares, or 0%    On the date of this prospectus

25,476,725 shares, or 83.6%

   180 days after the effective date of the registration statement of which this prospectus is a part, subject to extension in specified instances, due to lock-up agreements between the holders of these shares and the underwriters. However, Credit Suisse Securities (USA) LLC and RBC Capital Markets, LLC can waive the provisions of these lock-up agreements and allow these stockholders to sell their shares at any time.

In addition, as of December 31, 2013, there were 258,781 shares underlying outstanding warrants and 3,192,351 shares underlying outstanding options, and there will be an additional 445,176 shares underlying options which were granted in connection with this offering that will become eligible for sale in the public market to the extent permitted by any applicable vesting requirements, lock-up agreements and applicable securities laws. Additionally, our board and stockholders have approved the 2014 Plan under which 1,920,000 shares of common stock were initially reserved for future issuance, of which 1,510,712 were available for issuance after the completion this offering. Moreover, after this offering, holders of an aggregate of approximately 24,024,530 shares of our common stock as of December 31, 2013 (including the shares underlying the warrants described in the section of this prospectus captioned “Shares Eligible for Future Sale—Warrants,” or shares of our common stock), will have rights, subject to some conditions, to require us to file registration statements covering their shares or to include their shares in registration statements that we may file for ourselves or other stockholders. We also intend to register for sale all shares of common stock that we may issue under our employee benefit plans. Once we register these shares, they can be freely sold in the public market upon issuance, subject to the lock-up agreements and the restrictions under applicable securities laws.

Insiders will continue to have substantial control over us after this offering, which could limit your ability to influence the outcome of key transactions, including a change of control.

After this offering, our executive officers, directors and greater than 5% stockholders will continue to have substantial control over us after this offering. These persons will beneficially own, in the aggregate,

 

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approximately 64.5% of our outstanding common stock, assuming no exercise of the underwriters’ option to purchase additional shares of our common stock in this offering. As a result, these stockholders, if they act together, could have significant influence over the outcome of matters submitted to our stockholders for approval, including the election of directors and any merger, consolidation or sale of all or substantially all of our assets, and over the management and affairs of our company. This concentration of ownership may have the effect of delaying or preventing a change in control of our company and might affect the market price of our common stock.

Some of these persons or entities may have interests different than yours. For example, because many of these stockholders purchased their shares at prices substantially below the price at which shares are being sold in this offering and have held their shares for a longer period, they may be more interested in selling our company to an acquiror than other investors or may want us to pursue strategies that deviate from the interests of other stockholders.

Our management will have broad discretion over the use of the proceeds we receive from this offering and might not apply the proceeds in ways that increase the value of your investment.

Our management will have broad discretion to use our net proceeds from this offering, and you will be relying on the judgment of our management regarding the application of these proceeds. Our management might not apply our net proceeds of this offering in ways that increase the value of your investment. We have not identified a specific use of the proceeds from this offering and we intend to use them for general corporate purposes, which may in the future include acquisitions of complementary businesses, technologies or other assets, although we do not currently have any plans for acquisitions. See the section of this prospectus captioned “Use of Proceeds” for additional information. Our management might not be able to yield a significant return, if any, on any investment of these net proceeds. You will not have the opportunity to influence our decisions on how to use our net proceeds from this offering.

Anti-takeover provisions in our certificate of incorporation and our bylaws, as well as provisions of Delaware law, may discourage, delay or prevent an acquisition of our company or changes in our management and, therefore, depress the trading price of our common stock.

Our certificate of incorporation and bylaws to be effective upon completion of this offering and Delaware law contain provisions that may discourage, delay or prevent a merger, acquisition or other change in control that stockholders may consider favorable, including transactions in which you might otherwise receive a premium for your shares of our common stock. These provisions may also prevent or frustrate attempts by our stockholders to replace or remove our management and may limit the price that investors might be willing to pay for our common stock. Our corporate governance documents include provisions:

 

    establishing a classified board of directors with staggered three-year terms so that not all members of our board are elected at one time;

 

    providing that directors may be removed by stockholders only for cause;

 

    limiting the ability of our stockholders to call and bring business before special meetings and to take action by written consent in lieu of a meeting;

 

    requiring advance notice of stockholder proposals for business to be conducted at meetings of our stockholders and for nominations of candidates for election to our board of directors;

 

    authorizing blank check preferred stock, which could be issued with voting, liquidation, dividend and other rights superior to our common stock;

 

    limiting the liability of, and providing indemnification to, our directors and officers;

 

    providing that vacancies may only be filled by the remaining directors;

 

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    preventing the ability of our stockholders to call and bring business before special meetings and to take action by written consent in lieu of a meeting;

 

    providing for a supermajority requirement to amend our bylaws; and

 

    establishing the Court of Chancery of the State of Delaware as the sole and exclusive forum for any legal actions.

As a Delaware corporation, we are also subject to provisions of Delaware law, including Section 203 of the General Corporation Law of the state of Delaware, which prevents some stockholders holding more than 15% of our outstanding common stock from engaging in certain business combinations without approval of the holders of substantially all of our outstanding common stock. Any provision of our certificate of incorporation or bylaws or Delaware law that has the effect of delaying or deterring a change in control could limit the opportunity for our stockholders to receive a premium for their shares of our common stock, and could also affect the price that some investors are willing to pay for our common stock.

 

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SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS AND INDUSTRY DATA

This prospectus contains forward-looking statements that are based on our management’s beliefs and assumptions and on information currently available to our management. The forward-looking statements are contained principally in, but not limited to, the “Prospectus Summary,” “Risk Factors,” “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” “Business” and “Executive Compensation.” Forward-looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,” “believes,” “could,” “seeks,” “estimates,” “expects,” “intends,” “may,” “plans,” “potential,” “predicts, “projects,” “should,” “will,” “would” or similar expressions and the negatives of those terms. Forward-looking statements include, but are not limited to, statements about:

 

    our growth strategy;

 

    our plans for future products;

 

    our operating results;

 

    our ability to anticipate future market demands and future needs of our customers;

 

    our customer concentration;

 

    our ability to effectively manage our growth;

 

    our expectations regarding the use of proceeds;

 

    our expectations regarding our revenue, expenses and operations;

 

    our anticipated trends and challenges in the markets in which we operate;

 

    our ability to successfully enter new markets and manage our international expansion; and

 

    our intellectual property.

Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. We discuss these risks in greater detail under the section of this prospectus captioned “Risk Factors” and elsewhere in this prospectus. Given these uncertainties, you should not place undue reliance on these forward-looking statements. Also, forward-looking statements represent our management’s beliefs and assumptions only as of the date of this prospectus. You should read this prospectus and the documents that we have filed as exhibits to the registration statement, of which this prospectus is a part, completely and with the understanding that our actual future results may be materially different from what we expect.

Except as required by law, we assume no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Unless otherwise indicated, information contained in this prospectus concerning our industry and the markets in which we operate, including our general expectations and market position, market opportunity and market size, is based on information from various sources, including a study conducted by Forrester Research, which we commissioned. The Forrester Research study described herein represents data, research, opinions or viewpoints prepared by Forrester Research for us and are not representations of fact. We have been advised by Forrester Research that its study speaks as of its original date (and not as of the date of this prospectus) and any opinions expressed in the study are subject to change without notice. In presenting this information, we have also made assumptions based on such data and other similar sources, and on our knowledge of, and our experience to date in, the markets in which we compete. This information involves a number of assumptions and limitations, and you are cautioned not to give undue weight to such estimates. Neither we nor the underwriters have independently verified the accuracy or completeness of any third-party information. While we believe the market position, market opportunity and market size information included in this prospectus is reliable, such information is inherently imprecise.

 

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USE OF PROCEEDS

We estimate that the net proceeds to us from the sale of the 5,000,000 shares of common stock in this offering will be approximately $71.7 million based upon the initial public offering price of $16.00 per share, the mid-point of the price range set forth on the cover of this prospectus, and after deducting estimated underwriting discounts and commissions and estimated offering expenses payable by us. If the underwriters’ over-allotment option to purchase additional shares in this offering is exercised in full, we estimate that our net proceeds will be approximately $82.9 million, after deducting estimated underwriting discounts and commissions and estimated offering expenses payable by us.

The principal reasons for this offering are to create a public market for shares of our common stock and to facilitate our future access to public equity markets. We have not quantified or allocated any specific portion of the net proceeds or range of the net proceeds to any particular purpose. We anticipate that we will use the net proceeds we receive from this offering, including any net proceeds we receive from the exercise of the underwriters’ option to acquire additional shares of common stock in this offering, for general corporate purposes. We may use a portion of the net proceeds for the acquisition of businesses, technologies or other assets that we believe are complementary to our own, although we have no agreements, commitments or understandings with respect to any such transaction.

The amount of what, and timing of when, we actually spend for these purposes may vary significantly and will depend on a number of factors, including our future revenue and cash generated by operations and the other factors described in the section of this prospectus captioned “Risk Factors.” Accordingly, our management will have broad discretion in applying a portion of the net proceeds of this offering. Pending these uses, we intend to invest the remaining net proceeds in high quality, investment-grade instruments.

DIVIDEND POLICY

We have never declared or paid cash dividends on our common stock or any other securities. We currently intend to retain all available funds and any future earnings for use in the operation of our business and do not anticipate paying any dividends on our common stock in the foreseeable future. Any future determination to declare dividends will be made at the discretion of our board of directors and will depend on our financial condition, operating results, capital requirements, general business conditions, the provision of then-existing debt instruments and other factors that our board of directors may deem relevant. In addition, our credit facility prohibits, and future debt instruments may materially restrict, us from declaring or paying cash dividends on our capital stock.

 

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CAPITALIZATION

The following table sets forth our cash and cash equivalents and capitalization as of December 31, 2013:

 

    on an actual basis;

 

    on a pro forma basis to reflect (1) the conversion of all outstanding shares of our convertible preferred stock into 20,872,628 shares of our common stock, which will occur immediately prior to the closing of this offering, and the conversion of all outstanding warrants to purchase convertible preferred stock into warrants to purchase an aggregate of 226,705 shares of common stock as of December 31, 2013, which will occur immediately prior to the closing of this offering unless earlier exercised or expired, (2) the repayment, or forgiveness, of the notes receivable from stockholders, which occurred prior to the first public filing of this registration statement, and (3) the filing of our certificate of incorporation that will be in effect upon completion of this offering; and

 

    on a pro forma as adjusted basis to reflect the pro forma adjustments described above and our receipt of the net proceeds from our sale of 5,000,000 shares of common stock in this offering at the initial public offering price of $16.00 per share after deducting estimated underwriting discounts and commissions and estimated offering expenses payable by us, and the application of the net proceeds to us from such sale.

The information below is illustrative only and our cash and cash equivalents and capitalization following the completion of this offering will be adjusted based on the actual offering expenses paid by us. You should read this table together with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our consolidated financial statements and the related notes appearing elsewhere in this prospectus.

 

     December 31, 2013  
     Actual     Pro Forma     Pro Forma
as Adjusted
 
     (Unaudited)
(In thousands)
 

Cash and cash equivalents

   $ 43,599      $ 43,632      $ 117,020   
  

 

 

   

 

 

   

 

 

 

Warrant liability

   $ 2,663      $ —        $ —     

Convertible preferred stock, $0.01 par value, 31,624,227 shares authorized, 30,267,403 shares issued and outstanding, actual; 31,624,227 shares authorized, no shares issued and outstanding, pro forma; no shares authorized, issued, and outstanding, pro forma as adjusted

     41,937        —          —     

Stockholders’ deficit

      

Preferred stock, $0.01 par value, no shares authorized, issued, and outstanding, actual; 25,000,000 shares authorized, no shares issued and outstanding, pro forma; 25,000,000 shares authorized, no shares issued and outstanding, pro forma as adjusted

     —          —          —     

Common stock, $0.01 par value, 49,500,000 shares authorized, 4,843,612 shares issued and 4,604,092 shares outstanding, actual; 200,000,000 shares authorized, 25,716,245 shares issued and 25,476,725 shares outstanding, pro forma; 200,000,000 shares authorized, 30,716,245 shares issued and 30,476,725 shares outstanding, pro forma as adjusted

     48        257        307   

Additional paid-in capital

     4,132        48,523        120,214   

Notes receivable from stockholders

     (429     —          —     

Treasury stock, at cost

     (600     (600     (600

Accumulated deficit

     (16,428     (16,824     (16,824
  

 

 

   

 

 

   

 

 

 

Total stockholders’ equity (deficit)

     (13,277     31,356        103,097   
  

 

 

   

 

 

   

 

 

 

Total capitalization

   $ 31,323      $ 31,356      $ 103,097   
  

 

 

   

 

 

   

 

 

 

 

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The number of shares of our common stock outstanding after the completion of this offering is based on 25,476,725 shares outstanding as of December 31, 2013, and excludes:

 

    3,192,351 shares of common stock issuable upon the exercise of options outstanding as of December 31, 2013, at a weighted average exercise price of $3.13 per share;

 

    258,781 shares of common stock issuable upon the exercise of warrants outstanding as of December 31, 2013 at a weighted average exercise price of $1.37 per share;

 

    stock option grants covering a total of 445,176 shares to certain employees and directors, to be effective immediately following effectiveness of the registration statement of which this prospectus is a part. The exercise price of the option grants will be equal to the initial public offering price set forth on the cover page of this prospectus; and

 

    1,510,712 shares reserved for future issuance under our 2014 Stock Option and Incentive Plan, as well as shares originally reserved for issuance under our 2011 Stock Option and Grant Plan, but which may become available for awards under our 2014 Stock Option and Incentive Plan, which became effective in connection with this offering and contains provisions that will automatically increase its share reserve each year, as more fully described in “Executive Compensation—Employee Benefit Plans.”

 

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DILUTION

If you invest in our common stock, your interest will be diluted to the extent of the difference between the amount per share paid by purchasers of shares of common stock in this offering and the pro forma as adjusted net tangible book value per share of common stock immediately after this offering. Net tangible book value per share is determined by dividing our total tangible assets less total liabilities and convertible preferred stock by the number of outstanding shares of our common stock.

At December 31, 2013, we had a net tangible book deficit of $(14.8) million, or $(3.22) per share of common stock. On a pro forma basis, after giving effect to the conversion of the outstanding shares of our convertible preferred stock into shares of our common stock upon the closing of this offering, our net tangible book value would have been approximately $29.8 million, or approximately $1.17 per share. After giving effect to our sale of shares of common stock in this offering at the initial public offering price of $16.00 per share and after deducting estimated underwriting discounts and commissions and estimated offering expenses payable by us, our pro forma as adjusted net tangible book value at December 31, 2013 would have been $101.6 million, or $3.33 per share of common stock. This represents an immediate increase in pro forma as adjusted net tangible book value of $2.16 per share to existing stockholders and an immediate dilution of $12.67 per share to new investors. The pro forma as adjusted information discussed is illustrative only and will be adjusted based on the actual offering expenses paid by us.

The following table illustrates this dilution to new investors:

 

Assumed initial public offering price per share

      $ 16.00   

Pro forma net tangible book value per share as of December 31, 2013

   $ 1.17      

Increase in pro forma net tangible book value per share attributable to this offering

     2.16      
  

 

 

    

Pro forma as adjusted net tangible book value per share after this offering

        3.33   
     

 

 

 

Net pro forma dilution per share to investors participating in this offering

      $ 12.67   
     

 

 

 

If all our outstanding options and warrants had been exercised, the pro forma net tangible book value as of December 31, 2013 would have been $40.2 million, or $1.39 per share, and the pro forma net tangible book value after this offering would have been $111.9 million, or $3.30 per share, causing dilution to new investors of $12.70 per share.

If the underwriters fully exercise their over-allotment option, the pro forma as adjusted net tangible book value per share after giving effect to this offering would be $3.61 per share, and the dilution in pro forma net tangible book value per share to investors in this offering would be $12.39 per share.

 

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The following table summarizes, on a pro forma as adjusted basis as of December 31, 2013, the total number of shares of common stock purchased from us, the total consideration paid to us and the average price per share paid to us by existing stockholders and by new investors purchasing shares in this offering at the initial public offering price of $16.00 per share before deducting estimated underwriting discounts and commissions and estimated offering expenses payable by us:

 

     Shares Purchased     Total Consideration     Average Price  
     Number      Percent     Amount      Percent     Per Share  

Existing stockholders

     25,476,725         83.6   $ 44,530,000         35.8   $ 1.75   

New investors

     5,000,000         16.4        80,000,000         64.2        16.00   
  

 

 

    

 

 

   

 

 

    

 

 

   

Total

     30,476,725         100.0   $ 124,530,000         100.0  
  

 

 

    

 

 

   

 

 

    

 

 

   

The foregoing calculations are based on 25,476,725 shares of our common stock outstanding as of December 31, 2013, and excludes:

 

    3,192,351 shares of common stock issuable upon the exercise of options outstanding as of December 31, 2013, at a weighted average exercise price of $3.13 per share;

 

    258,781 shares of common stock, issuable upon the exercise of warrants outstanding as of December 31, 2013 at a weighted average exercise price of $1.37 per share;

 

    stock option grants covering a total of 445,176 shares to certain employees and directors, to be effective immediately following effectiveness of the registration statement of which this prospectus is a part. The exercise price of the option grants will be equal to the initial public offering price set forth on the cover page of this prospectus; and

 

    1,510,712 shares reserved for future issuance under our 2014 Stock Option and Incentive Plan, as well as shares originally reserved for issuance under our 2011 Stock Option and Grant Plan, but which may become available for awards under our 2014 Stock Option and Incentive Plan, which became effective in connection with this offering and contains provisions that will automatically increase its share reserve each year, as more fully described “Executive Compensation—Employee Benefit Plans.”

 

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SELECTED CONSOLIDATED FINANCIAL DATA

We have derived the selected consolidated statements of operations data for the years ended December 31, 2011, 2012 and 2013 and selected consolidated balance sheet data as of December 31, 2012 and 2013 from our audited consolidated financial statements included elsewhere in this prospectus. We have derived the selected consolidated balance sheet data as of December 31, 2011 from our audited consolidated financial statements not included in this prospectus.

The following selected consolidated financial data should be read in conjunction with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our consolidated financial statements and related notes included elsewhere in this prospectus.

 

     Year Ended December 31,  
     2011     2012     2013  
    

(In thousands, except share and

per share data)

 

Consolidated Statements of Operations Data:

      

Revenue

   $ 36,793      $ 81,384      $ 110,457   

Operating expenses(1):

      

Cost of revenue

     23,572        55,632        75,070   

Technology and operations

     3,943        7,601        9,366   

Research and development

     3,370        4,545        6,656   

Sales and marketing

     3,088        5,729        10,028   

General and administrative

     3,989        6,754        9,567   
  

 

 

   

 

 

   

 

 

 

Total operating expenses

     37,962        80,261        110,687   
  

 

 

   

 

 

   

 

 

 

Income (loss) from operations

     (1,169     1,123        (230

Gain from sale of business(2)

     6,747        —          —     

Interest and other income, net

     352        1,205        1,406   

Loss on change in fair value of warrants

     (128     (1,828     (1,496
  

 

 

   

 

 

   

 

 

 

Income (loss) before income taxes

     5,802        500        (320

Provision for income taxes

     71        308        334   
  

 

 

   

 

 

   

 

 

 

Net income (loss)

   $ 5,731      $ 192      $ (654
  

 

 

   

 

 

   

 

 

 

Net income (loss) per share attributable to common stockholders(3)

      

Basic

   $ 0.28      $ (0.02   $ (0.15
  

 

 

   

 

 

   

 

 

 

Diluted

   $ 0.27      $ (0.02   $ (0.15
  

 

 

   

 

 

   

 

 

 

Weighted average common shares outstanding(3)

      

Basic

     1,702,669        3,598,507        4,255,775   
  

 

 

   

 

 

   

 

 

 

Diluted

     2,034,388        3,598,507        4,255,775   
  

 

 

   

 

 

   

 

 

 

Pro forma net loss per share attributable to common stockholders(4)

      

Basic

       $ (0.03
      

 

 

 

Diluted

       $ (0.03
      

 

 

 

Pro forma weighted average common shares outstanding(4)

      

Basic

         25,128,403   
      

 

 

 

Diluted

         25,128,403   
      

 

 

 

 

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     As of December 31,  
     2011     2012     2013  
     (In thousands)  

Consolidated Balance Sheet Data:

      

Cash and cash equivalents

   $ 12,312      $ 27,476      $ 43,599   

Working capital(5)

     9,442        20,639        19,415   

Total assets

     29,979        57,062        72,313   

Long term debt

     559        135        46   

Total liabilities

     16,584        29,573        43,653   

Convertible preferred stock

     28,236        41,937        41,937   

Total stockholders’ deficit

     (14,841     (14,448     (13,277

 

(1) Stock-based compensation included in the consolidated statements of operations data above was as follows:

 

     Year Ended December 31,  
     2011      2012      2013  
     (In thousands)  

Cost of revenue

   $     —         $     —         $ 8   

Technology and operations

     45         60         210   

Research and development

     22         55         350   

Sales and marketing

     25         101         469   

General and administrative

     115         107         370   
  

 

 

    

 

 

    

 

 

 

Total stock-based compensation

   $ 207       $ 323       $ 1,407   
  

 

 

    

 

 

    

 

 

 

 

(2) Gain recognized from the sale of the Global Settlements Service, or GSS, business in August 2011. See Note 14 to our consolidated financial statements for further details.
(3) See Note 17 to our consolidated financial statements for further details on the calculation of basic and diluted net income (loss) per share attributable to common stockholders.
(4) See Note 17 to our consolidated financial statements for further details on the calculation of pro forma net income (loss) per share attributable to common stockholders.
(5) We define working capital as current assets less current liabilities.

 

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MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following discussion should be read in conjunction with “Selected Consolidated Financial Data” and our consolidated financial statements and notes thereto included elsewhere in this prospectus. In addition to historical information, this discussion contains forward-looking statements that involve risks, uncertainties and assumptions that could cause actual results to differ materially from management’s expectations. Factors that can cause actual results to differ materially from those reflected in the forward-looking statements include, among others, those discussed in “Risk Factors,” “Special Note Regarding Forward-Looking Statements” and elsewhere in this prospectus.

Overview

We are a market leader in international cross-border ecommerce, operating a proprietary technology and services platform to enable U.S. retailers to transact with consumers in more than 100 countries and territories worldwide. The market opportunity for international cross-border ecommerce is large and significantly under-monetized by U.S. retailers today. Many U.S.-based online retailers view international expansion as important to their overall business strategies, yet international ecommerce revenues are limited today for many of these retailers. Based on the database of web merchants ranked in Internet Retailer’s 2013 Top 500 Guide, less than 60% currently sell internationally. We believe this is due to the significant challenges associated with selling to global consumers.

We believe Borderfree delivers the most comprehensive cross-border ecommerce solution available through a single unified platform enabling retailers to capitalize on the large cross-border market opportunity. Our customers, the retailers and brands that integrate our solution, use our highly scalable Borderfree platform to develop a seamless global ecommerce business across web, mobile and in-store channels to transact with international shoppers, who we refer to as consumers. Borderfree manages all aspects of the international shopping experience, including site localization, multi-currency pricing, payment processing, fraud management, landed cost calculation, customs clearance and brokerage, and global logistics services while maintaining the integrity of our customers’ brands and the consumer experience. Our integrated cross-border solution enables retailers to begin selling internationally typically within 90 days without the need to invest in expensive infrastructure, software, in-house compliance expertise or international vendor relationships. In addition, as a result of our scale and experience in international ecommerce, we have amassed a substantial amount of data that enables us to provide actionable marketing and merchandising insights to our customers to help grow their global sales.

Key milestones in our history include:

 

    in 1999 our company was founded and we began offering a patented foreign exchange technology solution that allowed ecommerce retailers to automatically present and settle transactions in the preferred currencies of their global consumers, which we refer to as our Global Settlement Services, or GSS, business;

 

    in 2008, we developed and launched a comprehensive global ecommerce technology and service offering that forms our platform today and in 2009 renamed our company FiftyOne;

 

    in August 2011, we sold our GSS business;

 

    in March 2012 we acquired the Borderfree business unit of Canada Post Corporation which we refer to as CPBF; and

 

    in 2013 we renamed our company Borderfree.

We generate revenue from the provision of ecommerce and fulfillment services which are directly attributable to the GMV processed through our platform. We derive ecommerce revenue from fees paid to us by

 

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our customers based on a percentage of their total gross international sales, which represents the portion of GMV related to retail product volume processed through our technology and services platform. At December 31, 2013, substantially all of our customers were U.S.-based retailers engaged in international cross-border ecommerce. Substantially all of the customers acquired in our 2012 acquisition of CPBF were U.S.-based retailers and have been substantially integrated into our existing platform. Our primary goal of the acquisition was to expand our customer base. Our acquisition of CPBF did not materially alter our existing business. Our revenue increased from $36.8 million for the year ended December 31, 2011 to $81.4 million for the year ended December 31, 2012, an increase of $44.6 million, or 121%. Of this increase, $5.9 million was attributable to customers acquired in our 2012 acquisition of CPBF. Our revenue increased from $81.4 million for the year ended December 31, 2012 to $110.5 million for the year ended December 31, 2013, an increase of $29.1 million, or 36%. Revenue attributable to customers acquired from CPBF increased from $5.9 million for the year ended December 31, 2012 to $8.4 million for the year ended December 31, 2013. Our customer contracts typically have multi-year initial terms ranging from one to four years, followed by one-year renewal periods. We generate additional ecommerce revenue from foreign exchange services and fees related to parcel protection and other transaction based fees from consumers who visit our customers’ websites and make a purchase. We also derive, from the consumer, fulfillment services revenue from international shipping, handling, and other global logistics services resulting from the ecommerce transactions processed through our platform.

We provide our ecommerce and fulfillment services using an asset-light model that allows us to scale our business to serve additional customers and markets and process additional GMV with minimal capital expenditures. We do not own or operate any distribution centers or warehouses. We work with third-party logistics providers for hub processing and international delivery services to process and transport products to the consumer, paying only a volume-based fee which varies with our customers’ sales volume. We also do not own or operate any consumer support centers, as our customers handle consumer service calls.

Our strategy is to continue to grow GMV with our existing customers by (1) optimizing logistics and lowering the costs of shipping to improve consumer sales conversion, (2) driving additional qualified site traffic by partnering with our customers to deploy marketing solutions, and (3) further leveraging our data asset, consumer insights and analytics capabilities to drive marketing and merchandising strategies for our customers. We intend to reduce our cost of revenue by expanding our third-party logistics hub and carrier network to improve efficiency and reduce costs and leveraging our scale to negotiate lower shipping and handling costs with our carrier base. Additionally, we plan to acquire more customers by proactively targeting U.S. brands with global appeal such as large department stores, branded retailers and emerging consumer brands, and by expanding our addressable market to a wider range of customers, including smaller U.S. retailers, as well as U.S. brands and retailers that are adopting a cross-border sales strategy. As we execute this strategy, we plan to make continued investments in our technology and services platform, logistics infrastructure and services and sales and marketing initiatives.

Since the commercial launch of our global ecommerce platform in 2008, we have experienced significant growth. We processed approximately $137 million, $302 million and $448 million of GMV on our platform during 2011, 2012 and 2013, respectively, representing period over period growth of 78%, 120% and 48%. We experienced similar growth in revenue, generating revenue of $37 million, $81 million and $110 million and Adjusted Revenue, a non-GAAP measure, of $38 million, $81 million and $110 million in the same periods, representing period over period Adjusted Revenue growth of 84%, 114%, and 36%, respectively. Additionally, global ecommerce services revenue grew 94%, 111%, and 52% over the same periods, respectively. The growth in GMV on our platform and revenue was supported by 102% growth in our customer base from 44 to 91 customers between January 1, 2011 and December 31, 2013. We had net income of $5.7 million, which included a gain from sale of business of $6.7 million, in 2011, net income of $0.2 million in 2012 and a net loss of $0.7 million for the year ended December 31, 2013. For a definition of Adjusted Revenue and a reconciliation to revenue, see “Prospectus Summary—Summary Financial and Other Data.”

 

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Key Metrics

 

     Year Ended December 31,  
     2011     2012     2013  
     (Dollars in thousands)  

Gross merchandise volume

   $ 137,215      $ 301,696      $ 447,836   

Number of customers

     56        84        91   

Number of customer ecommerce sites

     94        133        158   

Adjusted EBITDA

   $ (504   $ 2,890      $ 3,462   

Adjusted EBITDA as a percentage of revenue

     (1.4 )%      3.6     3.1

We monitor and analyze a number of key metrics to measure our operating performance, evaluate growth trends, establish budgets and financial projections, and formulate strategic plans.

Gross Merchandise Volume

For the year ended December 31, 2013 we processed $448 million of GMV on our platform, representing an increase of 48%, from $302 million of GMV processed in 2012. We define GMV as the total dollar value of consumer orders processed through our platform, and shipped from our processing centers, net of returns, inclusive of product value, shipping and handling, and duty and value added taxes. GMV is a non-GAAP financial measure and does not represent revenue earned by us. However, since our revenue and cost of revenue are directly attributable to the level of GMV processed through our platform we believe that GMV is an indicator of the growth and scale of our business, customer acquisition and retention, existing customer sales growth, the value of executing our strategic initiatives and our ability to project future operating results.

Number of Customers

Our customers are U.S.-based brands, such as large department stores, established and emerging consumer brands, specialty retailers and online only retailers. We believe that our ability to increase our customer base is an indicator of our market penetration and growth of our business as we continue to expand our sales force and invest in marketing efforts. We define our number of customers at the end of a particular period as the number of customers that are under contract with us, and processing international cross-border sales volumes on our platform during such period. As of December 31, 2013, we had 91 customers operating on our platform. For more information about our customers, see the section of this prospectus captioned “Business—Customers.”

Number of Customer Ecommerce Sites

Many of our customers operate multiple ecommerce sites. Since we derive a portion of our global ecommerce services revenue from fees paid to us by our customers based on a percentage of their sales generated through our platform we believe the total number of customer ecommerce sites operating on our platform in a particular period is an indicator of the growth of our business and the diversification of our customer and revenue base. As of December 31, 2013, our platform was powering the global expansion of 158 ecommerce sites for our 91 customers.

Adjusted EBITDA

We present and evaluate Adjusted EBITDA because we believe it is a useful measure to assess the operating performance of our business without the effect of depreciation and amortization, interest expense, provision for income taxes, loss on change in fair value of warrants, stock-based compensation expense, and gain from sale of business and other income related to GSS. Our use of Adjusted EBITDA as a key metric permits a comparative assessment of our operating performance, relative to our performance based on GAAP results, while isolating the effects of certain items that vary from period to period without any correlation to our operating performance.

 

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Adjusted EBITDA as presented may not be comparable to other similarly-titled measures of other companies, and our presentation of Adjusted EBITDA should not be construed as an inference that our future operating results will be unaffected by excluded or unusual items. For a definition of Adjusted EBITDA and a reconciliation to net income (loss), see “Prospectus Summary—Summary Financial and Other Data.”

Components of Results of Operations

We operate in one segment, which is international cross-border ecommerce. The key components of our results of operations include:

Revenue

We generate revenue from the provision of ecommerce and fulfillment services which are directly attributable to the GMV processed through our platform. We derive ecommerce revenue from fees paid to us by our customers based on a percentage of their total gross international sales revenue processed through our technology and services platform. In 2013, this revenue driven by customers represented 42% of global ecommerce services revenue. Our customer contracts typically have multi-year initial terms ranging from one to four years, followed by one-year renewal periods. Revenue derived from our customers is recognized upon the delivery of the agreed upon service to the customer.

We generate additional ecommerce revenue from foreign exchange services and fees related to parcel protection and other transaction based fees from consumers who transact on our customers’ websites and mobile applications. In 2013, this revenue driven by consumers represented 58% of our global ecommerce services revenue. We derive fulfillment services revenue from international shipping, handling, and other global logistics services resulting from the ecommerce transactions processed through our platform. Revenue related to fulfillment services, foreign exchange and other transaction related fees are a function of customer sales and is recognized upon delivery when the risk of loss is transferred to the consumer.

Fulfillment services revenue is paid by the consumer for international shipping, handling and other global logistics services based on a price determined by us. In arriving at the price charged to the consumer, we consider a number of variables including the estimated costs to be incurred, desired margins and promotional considerations to drive GMV. We have latitude in establishing the price charged for fulfillment services to consumers. Incentives may be offered to the consumer including free shipping and flat rate shipping promotions in an effort to drive sales conversion. Typically, when free or discounted shipping is offered, our customer is paying us for the shipping on behalf of the consumer and there is no impact on the overall revenue per order or to the margin per order. Additionally, we may offer free or discounted shipping as an incentive to drive increased volume. These promotions may negatively impact overall pricing per order and margin per order. It is our intention, and our customer’s intention, that such promotions will drive increased order completion rates and greater overall volume. Average fulfillment revenue per order is expected to continue to decrease in subsequent periods as we optimize logistics and pass our savings to the consumer. Given our focus on driving GMV, we have historically managed our business so that the margin impact of fulfillment services is relatively neutral.

We evaluate whether it is appropriate to record ecommerce, fulfillment, parcel protection and foreign exchange services on a gross or net basis. When making this evaluation, if we are not primarily obligated in a transaction, are not subject to inventory risk with respect to markdowns and obsolescence, and do not have latitude in establishing product retail prices or selecting merchandise suppliers, or several but not all of these indicators are not present, revenue is recorded on a net basis. With the exception of fulfillment services revenue, we record all revenue on a net basis. We entered into new fulfillment arrangements with our logistic providers during the first quarter of 2011. Pursuant to these arrangements, we act as the primary obligor to the consumer and we have latitude in establishing pricing and selecting suppliers. As a result, we began reporting fulfillment services revenue and fulfillment costs on a gross basis beginning in the first quarter of 2011.

If a consumer returns their purchase to our customer, we typically refund certain ecommerce services fees related to foreign exchange services to the consumer. At the time of sale, we record a reserve for refunds based

 

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upon historical experience. Ecommerce services fees related to parcel protection charged to the consumer are not refunded. Fulfillment costs are typically paid for by the consumer in the event of a return or an exchange.

No individual customer accounted for more than 10% of revenue for the years ended December 31, 2011, 2012 and 2013. Our top 10 customers accounted for approximately 63% of global ecommerce revenue for the years ended December 31, 2011 and 2012 and approximately 59% for the year ended December 31, 2013.

Canada accounted for 27%, 26% and 31% of revenue for the years ended December 31, 2011, 2012 and 2013, respectively. Australia accounted for 22%, 22% and 16% of revenue for the years ended December 31, 2011, 2012 and 2013, respectively. No other individual foreign country accounted for more than 10% of our revenue during these periods. For additional information on revenue by geographic region, see Note 18 to our consolidated financial statements.

Prior to August 2011 we derived multi-currency services revenue from our GSS business. In August 2011, we sold our GSS business and granted the buyer a non-exclusive license to use our GSS software and related patents, as well as an exclusive right to the E4X trademark solely for the purposes of operating the GSS business. We retained all ownership and other rights not specifically granted. We earn an ongoing market based royalty fee and outsourcing services fees from the buyer that are recognized in the statement of operations as interest and other income, net.

Operating Expenses

Operating expenses consist of cost of revenue, technology and operations, research and development, sales and marketing, and general and administrative expenses. Salaries, incentive compensation, stock-based compensation and other personnel-related costs are the most significant portions of each of technology and operations, research and development, sales and marketing, and general and administrative expenses. We grew from 81 employees at January 1, 2011 to 189 employees at December 31, 2013, and expect to continue hiring new employees to support our anticipated growth. We include stock-based compensation expense in connection with the grant of stock options in the applicable operating expense category based on the respective equity award recipient’s function. In addition, amortization expense related to the customer relationships and technology acquired as part of our 2012 acquisition of CPBF is allocated within sales and marketing and technology and operations, respectively.

Cost of Revenue

Cost of revenue consists primarily of fulfillment costs, as well as payment processing costs, transaction processing personnel salaries and benefits (fraud prevention, logistics and client service), foreign exchange gain (loss), depreciation expenses for hardware, allocated overhead, allowances related to consumer fraud, chargebacks, parcel losses and other consumer service costs. Fulfillment costs and payment processing costs are driven by the sales made by our customers using our platform and the related GMV. Specifically, fulfillment costs include international shipping, handling and other costs associated with delivering global logistics services. Given our focus on driving GMV, we have historically managed our business so that the margin impact of fulfillment services is relatively neutral. Payment processing costs include fees paid to credit card and other payment service providers for processing consumer payments. Foreign exchange gain (loss) relates to expenses associated with managing the conversion of foreign denominated currencies into U.S. dollars. Consumer fraud, chargebacks, parcel losses and other transactional service costs are provided for at the same time the related revenue is recognized based on historical experience. The number of transaction processing personnel grew from 11 at January 1, 2011 to 22 at December 31, 2013.

We expect that the cost of revenue in absolute dollars may increase in the future depending on the growth rate of our customer’s sales to new and existing consumers and our need to fulfill those sales. We have implemented certain initiatives, including expanding our third-party logistics hub network to improve efficiency

 

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and leveraging our scale to negotiate lower shipping and handling costs with our carrier base, to reduce our cost of revenue as a percentage of revenue. However, we expect that the cost of revenue as a percentage of revenue may fluctuate from period to period.

Technology and Operations

Technology and operations expenses consist primarily of personnel and related expenses for our operations staff which includes information technology infrastructure support and platform integration services, amortization expenses associated with capitalized software and definite-lived intangible assets, and allocated overhead. The number of employees in technology and operations grew from 28 at January 1, 2011 to 47 at December 31, 2013.

We expect technology and operations expenses to increase in absolute dollars as we scale our business, although they may fluctuate as a percentage of revenue.

Research and Development

Research and development expenses consist primarily of personnel and related expenses for our product development and research and development staff including salaries, benefits, bonuses and stock-based compensation, the cost of certain third-party contractors, and depreciation expenses for hardware and allocated overhead. The number of employees in research and development functions grew from 17 at January 1, 2011 to 49 at December 31, 2013. The majority of our research and development employees are located in Israel. Therefore, a majority of research and development expense is subject to fluctuations in foreign exchange rates. Research and development costs, excluding certain internal use software development costs that qualify for capitalization, are expensed as incurred.

We have focused our research and development efforts on continuously improving our platform, including feature innovation, platform extension and accelerating customer implementations. We believe that continued investment in our technology is important for our future growth, and as a result, we expect research and development expenses to increase in absolute dollars, although they may fluctuate as a percentage of revenue.

Sales and Marketing

Sales and marketing expenses consist primarily of personnel and related expenses for our sales, marketing, customer account management and consumer research and analytics staff, including salaries, benefits, bonuses, stock-based compensation and sales commissions, costs of marketing and promotional events, corporate communications, online marketing, product marketing and other brand-building activities, amortization expenses associated with definite-lived intangible assets, depreciation expenses for hardware and allocated overhead. The number of employees in sales and marketing functions grew from nine at January 1, 2011 to 40 at December 31, 2013.

We plan to continue to invest in sales and marketing to acquire new customers, drive increases in GMV for our existing customer base and to expand our consumer growth related initiatives. We expect spending in these areas to increase in absolute dollars, although they may fluctuate as a percentage of revenue.

General and Administrative

General and administrative expenses consist primarily of personnel and related expenses for administrative, finance, legal and human resource staffs, including salaries, benefits, bonuses and stock-based compensation, professional fees, insurance premiums, other corporate expenses, and depreciation expenses for hardware and allocated overhead. The number of employees in general and administrative functions grew from 16 at January 1, 2011 to 31 at December 31, 2013.

We expect our general and administrative expenses to increase as we continue to expand our operations, hire additional personnel and transition from being a private company to a public company. In transitioning to a

 

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public company, we expect to incur additional expenses related to increased outside legal counsel assistance, accounting and auditing activities, compliance with SEC requirements and enhancing our internal control environment through the adoption and administration of new corporate policies.

Gain from Sale of Business

In March 2011, we sold our GSS business and we granted the buyer a non-exclusive license to use our GSS software and related patents, as well as an exclusive right to the E4X trademark solely for the purposes of operating the GSS business. We retained all ownership and other rights not specifically granted. We earn an ongoing market based royalty fee and outsourcing services fees from the buyer that are recognized in the statements of operations as interest and other income, net.

Interest and Other Income, Net

Interest and other income, net primarily consists of interest income, interest expense, foreign exchange gain (loss) and other financial income (expense). Interest income represents interest received on our cash and cash equivalents and notes receivable from stockholders. Interest expense is associated with our term loan, revolving credit facility and capital leases. Foreign exchange gain (loss) relates to currency translation adjustments of our foreign subsidiaries. Other financial income relates to ongoing market based royalty fees earned and outsourcing services fees related to GSS.

Provision for Income Taxes

We file income tax returns in the U.S. federal jurisdiction and various states and foreign jurisdictions.

At December 31, 2013, we had federal net operating loss carryforwards of $8.8 million and state net operating loss carryforwards of $6.2 million. The federal and state net operating loss carryforwards are subject to limitations of the Internal Revenue Code and applicable state tax law. If not utilized, a portion of the federal and state net operating loss carryforwards will begin to expire in 2025.

Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. In assessing the realization of deferred tax assets, management considers whether it is more likely than not that some portion or all of deferred tax assets will not be realized. The realization of deferred tax assets is based on several factors, including our past earnings and the scheduling of deferred tax liabilities and projected income from operating activities. As of December 31, 2012 and 2013, our management does not believe it is more likely than not that the net deferred tax assets relating to U.S. federal and state operations are realizable. As a result, a valuation allowance has been recognized at December 31, 2012 and 2013 to fully offset the deferred tax assets, as it has been determined that it is more likely than not that all or a portion of the deferred tax assets may not be realized. Given the estimate of future financial results, positive evidence may exist within the next 12 months to support an adjustment to the valuation allowance. We intend to maintain the valuation allowance until sufficient positive evidence exists to support reversal of some or all of the allowance.

The difference between our U.S. federal statutory income tax rate and our effective tax rate is primarily related to non-deductible amounts related to stock compensation expense, (126.3)%, and loss on change in fair value of warrants, (158.8)%, partially offset by the change in our valuation allowance, 187.5%, and foreign taxes paid, (15.3)%, for the years ended December 31, 2012 and 2013. Our effective tax rate was 61.6% and (104.4)% for the years ended December 31, 2012 and 2013, respectively.

Loss on Change in Fair Value of Warrants

The fair value of our convertible preferred stock warrant liability is re-measured at the end of each reporting period and any changes in fair value are recognized on our statements of operations. Preferred stock warrants will

 

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be converted to common stock warrants upon closing of the offering and will be reclassified from liabilities to equity. Following the reclassification, the warrants will no longer be re-measured.

Critical Accounting Policies and Estimates

Our consolidated financial statements and the related notes included elsewhere in this prospectus are prepared in accordance with generally accepted accounting principles in the United States. The preparation of these consolidated financial statements requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, operating expenses, interest and other income (expense), net, provision for income taxes and related disclosures. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances. Changes in accounting estimates are reasonably likely to occur from period to period. Accordingly, actual results could differ significantly from our estimates. We evaluate our estimates and assumptions on an ongoing basis. To the extent that there are material differences between our estimates and our actual results, our future financial statement presentation, financial condition, results of operations and cash flows will be affected.

We believe that our critical accounting policies and estimates require us to make difficult, subjective or complex judgments about matters that are inherently uncertain. See Note 1 to our consolidated financial statements, which are included elsewhere in this prospectus, for a complete discussion of our significant accounting policies. The following reflect the critical accounting policies used in the preparation of our consolidated financial statements.

Revenue Recognition

Revenue is recognized when the following conditions are satisfied: (1) persuasive evidence of an arrangement exists; (2) delivery has occurred, title has transferred or services are rendered; (3) price is fixed or determinable; and (4) collectability is reasonably assured.

We derive revenue from transactions with our customers and through separate arrangements with the consumers who shop our customers’ websites.

Global ecommerce services revenue includes a fee paid to us by our customers based on a percentage of our customers’ total gross international sales revenue processed through our platform, as well as a fee paid by the consumer related to foreign exchange and other transactional services, including parcel protection.

Fulfillment services revenue is paid by the consumer for international shipping, handling and other global logistics services.

Multi-currency services revenue includes a fee earned from customers who utilized our foreign exchange settlement solution. See Note 14 to our consolidated financial statements for further details.

Revenue derived from our customers is recognized upon the completion of the agreed upon service to the customer, which occurs upon the shipment of the parcel from our third-party hub facilities to the consumer. Revenue related to fulfillment services, foreign exchange and other transactional services, including parcel protection, is recognized upon delivery when the risk of loss is transferred to the consumer.

We evaluate whether it is appropriate to record revenue on a gross or net basis. When making this evaluation, we consider if we are primarily obligated in a transaction, are subject to inventory risk with respect to markdowns and obsolescence, and have latitude in establishing prices or selecting suppliers. When several, but not all of these indicators are not present, revenue is recorded on a net basis. With the exception of fulfillment services revenue, we record all revenue on a net basis. We entered into new fulfillment arrangements with our logistic providers during the first quarter of 2011. Pursuant to these arrangements, we act as the primary obligor

 

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to the consumer and we have latitude in establishing pricing and selecting suppliers. As a result, we began reporting fulfillment services revenue and fulfillment costs on a gross basis during the first quarter of 2011.

We evaluate transactions with customers and consumers for multi-element arrangements and determined that there is a single unit of accounting for transactions with our customers as well as the separate transactions with the consumers. Revenue therefore is recorded upon the deliverable being satisfied with the customer or consumer.

Billings received in advance for services are deferred and recognized as revenue when the conditions noted above are satisfied.

When a consumer returns their purchase to our customer, we typically refund certain ecommerce fees related to foreign exchange services to the consumer. Reserves for such refunds are recorded at the time of sale based upon historical experience. Ecommerce fees paid to us based on a percentage of customer sales generated through our platform are generally not refunded to our customer. Ecommerce fees related to parcel protection are not refunded. Fulfillment costs are typically paid for by the consumer in the event of a return or exchange and are not refunded by us.

Trade Receivables and Allowance for Doubtful Accounts

Trade receivables are carried at their original invoice amounts less an allowance for doubtful accounts based on estimated losses resulting from the inability or unwillingness of customers to make required payments. We determine our allowance for doubtful accounts by considering a number of factors, including the length of time trade receivables are past due, our previous loss history, the customer’s current ability to pay its obligation and the condition of the general economy and the industry as a whole. Unanticipated events and circumstances may occur that affect the accuracy or validity of such assumptions, estimates or actual results.

Goodwill, Intangibles and Long-Lived Assets

Goodwill represents the excess of the cost of net assets acquired in business combinations over the fair value of the identifiable tangible and intangible assets acquired and liabilities assumed in a business combination. As of December 31, 2013, we have a single reporting unit. Goodwill is not amortized. As required under GAAP, goodwill and indefinite-lived intangibles are reviewed for impairment annually, for us as of October 1, or more frequently whenever events or changes indicate that the carrying value of an asset may not be recoverable. These events or circumstances could include, but are not limited to, a significant change in the business climate, legal factors, operating performance indicators, competition, or sale or disposition of significant assets. The testing of goodwill and indefinite-lived intangible assets for impairment involves significant use of judgment and assumptions in the determination of fair market value.

In September 2011, the Financial Accounting Standards Board, or FASB, issued accounting guidance that allows an entity to first assess qualitative factors to determine whether it is necessary to perform the two-step quantitative impairment testing of goodwill. We adopted this newly issued authoritative guidance effective January 1, 2012. Among the factors included in the qualitative assessment were general economic conditions and the competitive environment, actual and expected financial performance, including consideration of our revenue growth and improved operating results year-over-year, forward-looking business measurements, external market conditions and other relevant entity-specific events. Based on the results of the qualitative assessment, we concluded that performance of the two-step quantitative impairment test was not necessary. The goodwill on the balance sheet is related to the 2012 acquisition of CPBF. There were no impairments of goodwill in any of the periods presented in the consolidated financial statements.

Long-lived assets include property and equipment and long-lived amortizable intangible assets, such as customer relationships, technology, patent rights costs and intellectual property license. We amortize customer

 

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relationships and technology over their estimated useful lives, which range from one to eight years, based on the pattern over which we expect to consume the economic benefit of each asset, which in general reflects the expected cash flow from each asset. We amortize patent rights costs and intellectual property license over their useful lives, which range from four to twenty years, on a straight-line basis, as the pattern of consumption of the economic benefit of the asset cannot be reliably determined. We evaluate long-lived assets for recoverability whenever events or changes in circumstances indicate that their carrying values may not be recoverable. Factors that we consider in deciding when to perform an impairment review include significant underperformance of the business in relation to expectations, significant negative industry or economic trends, and significant changes or planned changes in the use of assets. To evaluate a long-lived asset for recoverability, we compare forecasts of undiscounted cash flows expected to result from the use and eventual disposition of the long-lived asset to its carrying value.

If the carrying value exceeds the sum of the expected undiscounted cash flows, an impairment loss on the long-lived asset to be held and used is recognized based on the excess of the asset’s carrying value over its fair value, determined based on discounted cash flows. Long-lived assets to be disposed of are reported at the lower of carrying value or fair value less cost to sell. There were no impairments of long-lived assets or amortizable intangible assets in any of the periods presented in the consolidated financial statements.

Accounting for Income Taxes

We are subject to income taxes in both the United States and various foreign jurisdictions. As a global taxpayer, significant judgments and estimates are required in determining our provision for income taxes on earnings. Income tax expense, deferred tax assets and liabilities, and reserves for unrecognized tax benefits reflect management’s best assessment of estimated future taxes to be paid.

We use the asset and liability method of accounting for income taxes. Under this method, deferred tax assets and liabilities are recognized for the future tax consequences attributable to the differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and to operating loss and tax credit carry forwards. Deferred tax assets and liabilities are measured using enacted statutory tax rates expected to apply in the years in which the differences are expected to be recovered and settled. The effect on deferred taxes due to a change in tax rates is recognized in income tax expense in the period that includes the enactment date. Deferred tax assets are recognized only when it is probable that such assets will be utilized in the future against taxable income, and reduced by a valuation allowance to the extent we believe a portion will not be realized.

We consider many factors when assessing the likelihood of future realization of deferred tax assets, including the cumulative earnings experience and expectations of future taxable income, the carry forward periods available to us for tax reporting purposes and other relevant factors. In evaluating the ability to recover deferred tax assets, we considered available positive and negative evidence, giving greater weight to our recent cumulative losses, and lesser weight to our projected financial results due to the challenges of forecasting future periods. Due to the uncertainty surrounding our ability to recognize the reversal of temporary differences, we determined that such deferred tax assets are not more-likely-than-not realizable, thus a full valuation allowance has been established.

We recognize benefits associated with an uncertain tax position in our consolidated financial statements on the basis of a two-step process whereby (1) we determine, based on the technical merits of the position, it is more-likely-than-not that the tax position will be sustainable upon audit and (2) those tax positions that meet the more-likely-than-not threshold are recognized at the largest amount of tax benefit that is greater than 50 percent likely to be realized upon ultimate settlement with the related tax authority. This involves the identification of potential uncertain tax positions and the evaluation of tax law and an assessment of whether a liability for each uncertain tax position is necessary. When applicable, we record interest expense and penalties on uncertain tax positions as part of income tax expense. There were no uncertain tax positions as of December 31, 2012 and 2013.

 

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Stock-based Compensation

The fair value of each option granted from our various stock option and grant plans was estimated on the date of grant using the Black-Scholes option-pricing model. Using this model, fair value is calculated based on assumptions with respect to (1) expected volatility, (2) the expected term of the award, which for options is the period of time over which employees and directors are expected to hold their options prior to exercise, (3) expected dividend yield, (4) a risk-free interest rate and (5) estimated fair value of the underlying common stock.

In determining the fair value of stock-based awards, we used the average volatility of similar publicly traded companies to determine the expected volatility. The expected term of options has been determined using the simplified method which uses the midpoint between the vesting date and the end of the contractual term. The expected term of options for the years ended December 31, 2011, 2012 and 2013 was 6.25 years. The expected dividend yield is zero as we have never paid dividends and do not currently anticipate paying any in the foreseeable future. The risk-free interest rate for periods within the expected life of an award, as applicable, is based on quoted U.S. Treasury rates for securities with maturities approximating the expected term. The weighted-average assumptions for dividend yield, expected volatility, risk-free interest rate and expected term are presented in the following table:

 

     Year Ended December 31,  
     2011     2012     2013  

Dividend yield

     0     0     0

Expected volatility

     80.00     50.00     49.00

Risk-free interest rate

     1.60     0.87     1.84

Expected term (in years)

     6.25        6.25        6.25   

These assumptions represent our best estimates, based on management’s judgment and subjective future expectations. These estimates involve inherent uncertainties. If any of the assumptions used in the model change significantly, stock-based compensation recorded for future awards may differ materially from that recorded for awards granted previously.

Once we have determined the estimated fair value of our stock-based awards, we recognize the portion of that value that is ultimately expected to vest, taking estimated forfeitures into account. This amount is recognized as an expense over the vesting period of the award using the accelerated method based on the multiple-option award approach. We estimate forfeitures based upon our historical experience and, at each period, review the estimated forfeiture rate and make changes as factors affecting the forfeiture rate calculations and assumptions change. If our actual forfeiture rate is materially less than the estimate, our stock-based compensation expense could be significantly understated from what we have recorded in the current period and we may be required to record additional expense.

The fair value of our common stock is determined by our board of directors, with input from management, and taking into account our most recently available third-party valuation of common stock and our assessment of additional objective and subjective factors we believed were relevant and which may have changed from the date of the most recent contemporaneous valuation through the date of the grant. Because there has been no public market for our common stock and in accordance with the American Institute of Certified Public Accountants Practice Aid, Valuation of Privately-Held-Company Equity Securities Issued as Compensation, our board of directors determined in good faith the fair value of our common stock by considering a number of objective and subjective factors, including the following:

 

    the nature and history of our business;

 

    the economic outlook in general and the condition and outlook of our industry;

 

    our historical results and forecasted profitability;

 

    whether goodwill or other intangible value exists;

 

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    the rights and preferences of our redeemable convertible preferred stock relative to our common stock;

 

    the likelihood of achieving a discrete liquidity event, such as an initial public offering, or IPO, sale or dissolution;

 

    previous sales of our stock and the size of the block of stock to be valued; and

 

    the market prices of stocks of corporations engaged in the same or a similar line of business having their stocks actively traded in a free and open market, either on an exchange or over-the-counter.

We believe our estimates of the fair value of our common stock are reasonable.

Prior to July 10, 2012 we performed contemporaneous common stock valuations annually. Beginning on December 31, 2012, we began performing contemporaneous common stock valuations at least quarterly, with the assistance of a third-party valuation firm. We determined our enterprise value primarily using the “discounted cash flow” method, or the income approach. The income approach involves applying appropriate discount rates to estimated cash flows that are based on forecasts of revenue, costs and capital requirements, which are then discounted back to the present using a rate of return derived from alternative companies of similar type and risk profile. The discount rate reflects the risks inherent in the cash flows and the market rates of return available from alternative investments of similar type and quality as of the valuation date. We further adjusted our enterprise value based on relevant factors such our indebtedness, cash and net operating losses as well as other one-time events. The application of the discounted cash flow analysis is appropriate given our growth and positive cash flows from operations, both of which we expected to continue. Our assumptions underlying the estimates were consistent with the plans and estimates that we use to manage the business. The risks associated with achieving our forecasts were assessed in selecting the appropriate discount rates. As there have not been enough transactions with public disclosure of financial terms involving similar companies, we did not apply the “merger and acquisition,” or market approach, except when there were recent arms’ length sales of our own capital stock. For example, in connection with our July 10, 2012 valuation, we also took into account the enterprise value of our company based on our then-recent sale of our Series E preferred stock.

After estimating our enterprise value, we allocated the equity between the preferred and common stock using the Black-Scholes option pricing method, which takes into account the proceeds available for distribution at the time of a liquidity event in excess of the stated liquidation preferences. Commencing December 31, 2012, our valuations were prepared utilizing the midpoint of the Black-Scholes option pricing method and the probability-weighted expected return method, or PWERM. Under PWERM, the fair market value of common stock was estimated based upon an analysis of future values for us assuming various outcomes. The share value is based on the probability-weighted present value of expected future investment returns considering each of the possible outcomes available to us as well as the rights of each share class. Finally, a discount for lack of marketability was applied in each case to account for the fact that our common stock represents a minority interest in our company.

The following table summarizes all option grants from January 1, 2012 through December 31, 2013:

 

Grant Date

   Number of
Options Granted
     Per Share
Exercise Price
     Common Stock
Fair Value

Per Share
at Grant Date
 

January 24, 2012

     299,986       $ 0.39       $ 0.39   

October 2, 2012

     802,927         2.17         2.17   

June 10, 2013

     708,995         6.71         6.71   

September 26, 2013

     147,360         8.30         8.30   

December 5, 2013

     275,438         10.50         10.50   

Based upon the initial public offering price of $16.00 per share, the aggregate intrinsic value of stock options outstanding as of December 31, 2013 was $41.1 million, of which $26.9 million related to vested stock

 

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options and $14.2 million related to unvested stock options and the aggregate intrinsic value of restricted stock outstanding as of December 31, 2013 was $0 million.

Significant factors contributing to changes in common stock fair value at the date of each grant beginning in 2012 were as follows:

January 2012 Grant Date

In estimating the fair value of our common stock to set the exercise price of such options as of January 24, 2012, the board of directors reviewed and considered an independent valuation report for our common stock as of June 30, 2011. The independent valuation report was finalized in September 2011 and reflected a fair value of our common stock of $0.39 per share. Our board of directors determined that there were no significant factors affecting the value of our common stock that occurred between June 30, 2011 and January 24, 2012. At the time of the January 24, 2012 grants, although our revenue continued to grow, our revenue and net income were significantly below our 2011 operating plan and the January 2012 year-to-date results were below our 2012 operating plan. As a result, we determined that the fair value of our common stock remained at $0.39 as of January 24, 2012.

The primary valuation considerations were:

 

    an enterprise value of $26.4 million as of the independent valuation report date, which was determined based on the income approach;

 

    a discount rate of 20.1%, based on our estimated cost of capital;

 

    a lack of marketability discount of 15.0%;

 

    our improved performance of the business, improved global economic conditions and improved forecasted results; and

 

    our 2012 year-to-date results were below our 2012 operating plan.

October 2012 Grant Date

In estimating the fair value of our common stock to set the exercise price of such options as of October 2, 2012, the board of directors reviewed and considered an independent valuation report for our common stock as of July 10, 2012. Our independent common stock valuation as of July 10, 2012, was prepared utilizing the income approach. Our enterprise value as determined by the income approach was adjusted based on our indebtedness, cash, notes receivable relating to the gain on the sale of the GSS business and our net operating losses. The independent valuation report was finalized on July 18, 2012 and reflected a fair value of our common stock of $2.17 per share.

In addition, our board of directors also considered the valuation suggested by the then-recent sale of our Series E preferred stock. In June 2012, just prior to the July 10, 2012 valuation date, we completed the initial closing of our Series E preferred stock at a per share price of $4.25. The enterprise value suggested by the income approach and the sale of Series E preferred stock resulted in fair values of our common stock that were generally consistent with each other at the July 10, 2012 valuation date and were weighted equally.

Our board of directors determined that there were no other significant factors affecting the value of our common stock that occurred between July 10, 2012 and October 2, 2012. At the time of the October 2, 2012 grants, although our revenue continued to grow, we believed it did so reasonably close to our forecasted results used in the July 10, 2012 valuation. As a result, we determined that the fair value of our common stock remained at $2.17 as of October 2, 2012.

 

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The primary valuation considerations were:

 

    an enterprise value of $104.6 million as of the independent valuation report date, which was determined based on a combination of the income approach and the implied enterprise value suggested by the recent sale of our Series E preferred stock, weighted equally;

 

    a discount rate of 40.0%, based on our estimated cost of capital;

 

    a lack of marketability discount of 10.0%;

 

    although the purchasers of the Series E preferred stock consisted of existing investors, we did approach additional outside investors as part of the private placement and the third-party valuation indications were consistent with the valuation proposed by our existing stockholders;

 

    our improved performance of the business, improved global economic conditions and improved forecasted results; and

 

    our 2012 year-to-date results were in line with our 2012 operating plan.

June 2013 Grant Date

In estimating the fair value of our common stock to set the exercise price of such options as of June 10, 2013, the board of directors reviewed and considered an independent valuation report for our common stock as of March 31, 2013. Our common stock valuation as of March 31, 2013, was prepared utilizing a combination of the Option Pricing Method, or OPM, and a Probability Weighted Expected Return Method, or PWERM. Our enterprise value, for purposes of the OPM, was determined by the income approach and was adjusted based on our indebtedness, cash, notes receivable relating to the gain on the sale of the GSS business and our net operating losses. The independent valuation report was finalized on May 24, 2013 and reflected a fair value of our common stock of $6.71 per share. Our board of directors determined that there were no other significant factors affecting the value of our common stock that occurred between March 31, 2013 and June 10, 2013. As a result, we determined that the fair value of our common stock remained at $6.71 as of June 10, 2013.

The primary valuation considerations were:

 

    a 50.0% OPM weighting and a 50.0% PWERM weighting;

 

    for the OPM we assumed an enterprise value of $219.3 million as of the independent valuation report date, which was determined on the income approach;

 

    a discount rate of 30.0%, based on our estimated cost of capital;

 

    a lack of marketability discount of 10.0%;

 

    for the PWERM we considered that during the quarter ended March 31, 2013, our company moved from the early stages of considering the possibility of a potential initial public offering to estimating a 75.0% likelihood of completing an initial public offering in the next 12 months based on our continued growth and performance, the improvement of market conditions, discussions with and engagement of investment banks and lawyers, and our readiness to successfully complete the initial public offering filing process, including external audits and interim reviews. We assumed a 25.0% likelihood of a private sale scenario based on our market share and growth, balance sheet strength and expansion goals;

 

    our improved performance of the business and improved forecasted results; and

 

    our 2013 year-to-date results were in excess of our 2013 operating plan.

September 2013 Grant Date

In estimating the fair value of our common stock to set the exercise price of such options as of September 26, 2013, the board of directors reviewed and considered an independent valuation report for our common stock as of June 30, 2013. Our common stock valuation as of June 30, 2013, was prepared utilizing a

 

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combination of the OPM and PWERM scenarios. Our enterprise value, for purposes of the OPM, was determined by the income approach and was adjusted based on our indebtedness, cash, notes receivable relating to the gain on the sale of the GSS business and our net operating losses. The independent valuation report was finalized on August 15, 2013 and reflected a fair value of our common stock of $8.30 per share. Our board of directors determined that there were no other significant factors affecting the value of our common stock that occurred between June 30, 2013 and September 26, 2013. As a result, we determined that the fair value of our common stock remained at $8.30 as of September 26, 2013.

The primary valuation considerations were:

 

    a 75.0% PWERM weighting and a 25.0% OPM weighting to reflect an increased likelihood of an IPO or exit event;

 

    for the OPM we assumed an enterprise value of $223.1 million as of the independent valuation report date, which was determined on the income approach;

 

    a discount rate of 27.5% based on our estimated cost of capital;

 

    a lack of marketability discount of 10.0%;

 

    for the PWERM we assumed a 75.0% likelihood of completing an initial public offering in the next 12 months. We assumed a 25.0% likelihood of a private sale scenario based on our market share and growth, balance sheet strength and expansion goals;

 

    our improved performance of the business; and

 

    our 2013 year-to-date results were in line with our 2013 operating plan.

December 2013 Grant Date

In estimating the fair value of our common stock to set the exercise price of such options as of December 5, 2013, the board of directors received and considered an independent valuation report for our common stock as of September 30, 2013. Our common stock valuation as of September 30, 2013, was prepared utilizing the PWERM approach. The independent valuation report was finalized on November 15, 2013 and reflected a fair value of our common stock of $10.50 per share. Our board of directors determined that there were no other significant factors affecting the value of our common stock that occurred between September 30, 2013 and December 5, 2013. As a result, we determined that the fair value of our common stock remained at $10.50 as of December 5, 2013.

The primary valuation considerations were:

 

    for the PWERM we assumed a 75.0% likelihood of completing an initial public offering in the next 12 months. We assumed a 20.0% likelihood of a private sale scenario based on our market share and growth, balance sheet strength and expansion goals. We assumed a 5.0% likelihood of continuing as a private company;

 

    a lack of marketability discount of 10.0%;

 

    our improved performance of the business; and

 

    the continued revenue growth of our existing customers and our total revenue in the quarter ended September 30, 2013 grew 22.2% from the comparable quarter in 2012.

March 2014 Grant Date

In March 2014, the compensation committee of our board of directors approved stock option grants covering a total of 445,176 shares to certain employees and directors, to be effective immediately following the effectiveness of the registration statement of which this prospectus is a part. The exercise price of the option grants will be equal to the price to the public set forth on the cover page of this prospectus. Of these awards, stock option grants covering a total of 255,087 shares were issued to named executive officers, including our

 

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chief executive officer. For additional information on these awards see “Executive Compensation—Outstanding Equity Awards at Fiscal Year-End.”

Initial public offering price

In March 2014, we and our underwriters determined the estimated price range for this offering, as set forth on the cover page of the preliminary prospectus for this offering. The mid-point of that price range was $15.00 per share. In comparison, our estimate of the fair value of our common stock as of December 5, 2013 was $10.50 per share. As is typical in initial public offerings, the estimated price range for this offering was not derived using a formal determination of fair value, but was determined based upon discussions between us and the underwriters. Among the factors that were considered in setting this range were the following:

 

    the general condition of the securities markets and the recent market prices of, and the demand for, publicly traded common stock of generally comparable companies;

 

    an analysis of typical valuation ranges seen in initial public offerings for generally comparable companies in our industry during the past year;

 

    the recent performance of initial public offerings of generally comparable companies;

 

    estimates of the business potential and earnings prospects for our company and the industry in which we operate; and

 

    our financial position.

We believe that the difference between the fair value of our common stock as of December 5, 2013 and

the mid-point of the estimated price range for this offering was primarily the result of the following factors:

 

    the fair value of our common stock as of December 5, 2013 was determined based in part on the contemporaneous third-party valuation as of September 30, 2013, which is discussed above. The contemporaneous valuation prepared as of September 30, 2013 determined the fair value of our common stock as of that date utilizing a PWERM approach, in which we weighted the probabilities of three possible future event scenarios, an initial public offering, a private sale and a continued operations scenario, to determine the enterprise value of the company. In contrast, the midpoint of the estimated price range for this offering contemplated only an initial public offering. Our board of directors concluded that it was appropriate to rely on the September 30, 2013 valuation analysis for purposes of the December 5, 2013 grants because there were no other significant factors affecting the value of our common stock that occurred between September 30, 2013 and December 5, 2013;

 

    historically, and we believe it is reasonable to expect that, the completion of an initial public offering increases the value of an issuer’s common stock as a result of the increase in the liquidity and ability to trade such securities in the public market. As such, the midpoint of the estimated price range of this offering excluded any discount for lack of marketability for our common stock, which discount was appropriately taken into account in our board of directors’ determination of the fair value of our common stock as of December 5, 2013 and was estimated to be 10%;

 

    the completion of this offering would provide us with access to the public debt and equity markets, which we project will improve our financial position;

 

    the improved performance of our business; and

 

    the continued revenue growth of our existing customers and our total revenue in the quarter ended December 31, 2013 grew 23.8% from the comparable quarter in 2013.

Emerging Growth Company Status

Section 107 of the Jumpstart Our Small Business Startups Act, or JOBS Act, provides that an “emerging growth company” can take advantage of the extended transition period afforded by the JOBS Act for the

 

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implementation of new or revised accounting standards. However, we are choosing to “opt out” of such extended transition period, and as a result, we will comply with new or revised accounting standards on the relevant dates on which adoption of such standards is required for non-emerging growth companies. Section 107 of the JOBS Act provides that our decision to not take advantage of the extended transition period for complying with new or revised accounting standards is irrevocable.

Recent Accounting Pronouncements

In July 2012, the FASB issued accounting guidance on the testing of indefinite-lived intangible assets for impairment. The guidance allows entities to first perform a qualitative assessment to determine the likelihood of impairment for an indefinite-lived intangible asset and whether it is necessary to perform the quantitative impairment assessment currently required. The new accounting rules were effective for us on January 1, 2013 and did not have a material effect on our financial condition or results of operations.

In February 2013, the FASB issued accounting guidance on the reporting of reclassifications out of accumulated other comprehensive income. The guidance requires an entity to present, either on the face of the statement where net income is presented or in the notes, significant amounts reclassified out of accumulated other comprehensive income by the respective line items of net income if the amount is reclassified to net income in its entirety in the same reporting period. For other amounts not required to be reclassified in their entirety to net income in the same reporting period, a cross reference to other disclosures that provide additional detail about the reclassification amount is required. The new accounting rules were effective for us on January 1, 2013 and did not have a material effect on our financial condition or results of operations.

In July 2013, the FASB issued accounting guidance requiring an unrecognized tax benefit to be presented in the financial statements as a reduction to a deferred tax asset for a net operating loss or tax credit carryforward, except for instances when the carryforward is not available to settle any additional income taxes and an entity does not intend to use the deferred tax benefit for these purposes. In these circumstances, the unrecognized tax benefit should be presented in the financial statements as a liability and should not be combined with deferred tax assets. The new accounting rules became effective for us on January 1, 2014 and are not expected to have a material impact on our financial condition or results of operations.

We have implemented all new accounting pronouncements that are in effect and that may impact our consolidated financial statements and do not believe that there are any other new accounting pronouncements that have been issued that might have a material impact on our financial position or results of operations.

 

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Results of Operations

The following table sets forth our consolidated statements of operations data for each of the periods indicated as a percentage of revenue. The period-to-period comparison of financial results is not necessarily indicative of future results.

 

    Year Ended
December 31,
             Year Ended
December 31,
 
    2011     2012     2013              2011     2012     2013  
                               (Dollars in thousands)  

Revenue:

                 

Global ecommerce services

    45.1     43.1     48.2         $ 16,590      $ 35,044      $ 53,268   

Fulfillment services

    45.9        56.9        51.8              16,882        46,340        57,189   

Multi-currency services

    9.0        —          —                3,321        —          —     
 

 

 

   

 

 

   

 

 

         

 

 

   

 

 

   

 

 

 

Total revenue

    100.0        100.0        100.0              36,793        81,384        110,457   

Operating expenses:

                 

Cost of revenue

    64.1        68.4        68.0              23,572        55,632        75,070   

Technology and operations

    10.7        9.3        8.5              3,943        7,601        9,366   

Research and development

    9.2        5.6        6.0              3,370        4,545        6,656   

Sales and marketing

    8.4        7.0        9.1              3,088        5,729        10,028   

General and administrative

    10.8        8.3        8.7              3,989        6,754        9,567   
 

 

 

   

 

 

   

 

 

         

 

 

   

 

 

   

 

 

 

Total operating expenses

    103.2        98.6        100.2              37,962        80,261        110,687   
 

 

 

   

 

 

   

 

 

         

 

 

   

 

 

   

 

 

 

Income (loss) from operations

    (3.2     1.4        (0.2           (1,169     1,123        (230

Gain from sale of business

    18.3        —          —                6,747        —          —     

Interest and other income, net

    1.0        1.5        1.3              352        1,205        1,406   

Loss on change in fair value of warrants

    (0.3     (2.2     (1.4           (128     (1,828     (1,496
 

 

 

   

 

 

   

 

 

         

 

 

   

 

 

   

 

 

 

Income (loss) before income taxes

    15.8        0.6        (0.3           5,802        500        (320

Provision for income taxes

    0.2        0.4        0.3              71        308        334   
 

 

 

   

 

 

   

 

 

         

 

 

   

 

 

   

 

 

 

Net income (loss)

    15.6     0.2     (0.6 )%          $ 5,731      $ 192      $ (654
 

 

 

   

 

 

   

 

 

         

 

 

   

 

 

   

 

 

 

Comparison of Years Ended December 31, 2012 and 2013

Revenue

 

     Year Ended
December 31,
    Change  
         2012             2013         $      %  
     (Dollars in thousands)  

Global ecommerce services

   $ 35,044      $ 53,268      $ 18,224         52.0

Percentage of total revenue

     43.1     48.2 %       

Fulfillment services

   $ 46,340      $ 57,189      $ 10,849         23.4   

Percentage of total revenue

     56.9     51.8     
  

 

 

   

 

 

   

 

 

    

Total revenue

   $ 81,384      $ 110,457      $ 29,073         35.7   

The increase in global ecommerce services revenue and fulfillment services revenue was primarily attributable to the increase in GMV from $301.7 million for the year ended December 31, 2012 to $447.8 million for the year ended December 31, 2013, an increase of 48.4%. Of this increase in GMV, $82.3 million was attributable to revenue derived from existing customers, $47.2 million was attributable to revenue derived from new customers, and $16.6 million was attributable to revenue derived from customers acquired in our 2012 acquisition of CPBF. The growth in fulfillment services revenue, resulting from increases to GMV and the number of orders shipped, was offset by a reduction in average fulfillment revenue per order as we have negotiated more favorable rates with our shipping carriers and added shipping options resulting in reduced costs to the consumer. Average fulfillment revenue per order is expected to continue to decrease in subsequent periods as we optimize logistics and pass our savings to the consumer. Additionally, we had 91 customers and 158 ecommerce sites operating on our ecommerce platform as of December 31, 2013, an increase from 84 customers and 133 ecommerce sites as of December 31, 2012.

 

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Operating Expenses

Cost of Revenue

 

     Year Ended
December 31,
    Change  
         2012             2013         $      %  
     (Dollars in thousands)  

Cost of revenue

   $ 55,632      $ 75,070      $ 19,438         34.9

Percentage of total revenue

     68.4     68.0     

The increase in cost of revenue was primarily attributable to $11.7 million of increased fulfillment costs, $4.4 million of increased payment processing costs and $3.3 million of increased consumer fraud, chargebacks, parcel losses, foreign exchange servicing costs and other consumer service costs. These increases were driven by increased GMV primarily resulting from an increase in the number of orders processed and shipped through our platform. Total headcount within cost of revenue increased from 14 at December 31, 2012 to 22 at December 31, 2013.

Technology and Operations

 

     Year Ended
December 31,
    Change  
         2012             2013         $      %  
     (Dollars in thousands)  

Technology and operations

   $ 7,601      $ 9,366      $ 1,765         23.2

Percentage of total revenue

     9.3     8.5     

The increase in technology and operations was primarily attributable to $0.2 million of increased personnel and related expenses for information technology, platform integration and logistics management personnel, $0.9 million of operating infrastructure costs related to our 2012 acquisition of CPBF and $0.6 million of amortization of capitalized software. Stock-based compensation expense increased $0.2 million. Total headcount within technology and operations increased from 46 at December 31, 2012 to 47 at December 31, 2013.

Research and Development

 

     Year Ended
December 31,
    Change  
         2012             2013         $      %  
     (Dollars in thousands)  

Research and development

   $ 4,545      $ 6,656      $ 2,111         46.4

Percentage of total revenue

     5.6     6.0     

The increase in research and development expense was attributable to increased personnel and related expenses to improve our platform, including feature innovation, platform extension and accelerating customer implementations. Stock-based compensation expense increased $0.3 million. Total headcount within research and development increased from 40 at December 31, 2012 to 49 at December 31, 2013.

Sales and Marketing

 

     Year Ended
December 31,
    Change  
         2012             2013         $      %  
     (Dollars in thousands)  

Sales and marketing

   $ 5,729      $ 10,028      $ 4,299         75.0

Percentage of total revenue

     7.0     9.1     

 

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The increase in sales and marketing expense was attributable to $2.9 million of increased investments we made in the expansion of our customer account management, consumer research, and analytics staff to support the increase in the number of our customers and related ecommerce sites and expand our research and analytics capabilities. In addition, we incurred an additional $1.1 million of increased expense as we supplemented our internal sales and marketing efforts with third-party consultants and increased the use of such resources in 2013 for consumer research, analytics, and growth-related initiatives, such as deploying new business intelligence and database platforms to expand our analytics capabilities. Stock-based compensation expense increased $0.4 million. Total headcount within sales and marketing increased from 31 at December 31, 2012 to 40 at December 31, 2013.

General and Administrative

 

     Year Ended
December 31,
    Change  
         2012             2013         $      %  
     (Dollars in thousands)  

General and administrative

   $ 6,754      $ 9,567      $ 2,813         41.6

Percentage of total revenue

     8.3     8.7     

The increase in general and administrative expense was driven primarily by increased professional fees, consulting, and personnel and related expenses to support our growing business. We incurred increased professional fees and consulting of $1.2 million for accounting, audit, legal and tax services and increased personnel and related costs of $1.3 million as a result of our growth and our pending transition from a private company to a public company. Stock-based compensation expense increased $0.3 million. Total headcount within general and administrative increased from 24 at December 31, 2012 to 31 at December 31, 2013.

Interest and Other Income, Net

 

     Year Ended
December 31,
    Change  
         2012             2013         $      %  
     (Dollars in thousands)  

Interest and other income, net

   $ 1,205      $ 1,406      $ 201         16.7

Percentage of total revenue

     1.5     1.3     

The increase in interest and other income, net was driven primarily by increased market based royalties and outsourcing servicing fees earned as a result of our sale of GSS.

Provision for Income Taxes

 

     Year Ended
December 31,
    Change  
     2012     2013     $      %  
     (Dollars in thousands)  

Provision for income taxes

   $ 308      $ 334      $ 26         8.4

Percentage of total revenue

     0.4     0.3     

The difference between our U.S. federal statutory income tax rate and our effective tax rate is primarily related to non-deductible amounts related to stock compensation expense, (126.3)%, and loss on change in fair value of warrants, (158.8)% and foreign taxes paid, (15.3)%, partially offset by the change in our valuation allowance, 187.5%, for the year ended December 31, 2013. Our effective tax rate was 61.6% and (104.4)% for the years ended December 31, 2012 and 2013, respectively.

 

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Comparison of Years Ended December 31, 2011 and 2012

Revenue

 

     Year Ended
December 31,
    Change  
     2011     2012     $     %  
     (Dollars in thousands)  

Global ecommerce services

   $ 16,590      $ 35,044      $ 18,454        111.2

Percentage of total revenue

     45.1     43.1    

Fulfillment services

     16,882      $ 46,340        29,458        174.5   

Percentage of total revenue

     45.9     56.9    

Multi-currency services

     3,321      $ —          (3,321     (100.0

Percentage of total revenue

     9.0     0.0    
  

 

 

   

 

 

   

 

 

   

Total revenue

   $ 36,793      $ 81,384      $ 44,591        121.2   

The increase in global ecommerce services revenue and fulfillment services revenue was primarily attributable to the increase in GMV from $137.2 million for the year ended December 31, 2011 to $301.7 million for the year ended December 31, 2012, an increase of 119.9%. Of this increase in GMV, $126.2 million was attributable to the growth of existing customers, $21.6 million was attributable to customers acquired in our 2012 acquisition of CPBF and $16.7 million was attributable to new customers. We entered into new fulfillment contracts with our logistics providers during the first quarter of 2011 and began reporting fulfillment services revenue and fulfillment costs on a gross basis at that time. Fulfillment services revenue in 2011 would have approximated 56.3% of total revenue, excluding multi-currency services revenue, had we began reporting fulfillment services revenue and fulfillment costs on a gross basis as of January 1, 2011. Additionally, we had 84 customers and 133 ecommerce sites operating on our ecommerce platform as of December 31, 2012, an increase from 56 customers and 94 ecommerce sites as of December 31, 2011. We sold our GSS business to a third party in August 2011 which generated all of our multi-currency services revenue.

Operating Expenses

Cost of Revenue

 

     Year Ended
December 31,
    Change  
     2011     2012     $      %  
     (Dollars in thousands)  

Cost of revenue

   $ 23,572      $ 55,632      $ 32,060         136.0

Percentage of total revenue

     64.1     68.4     

The increase in cost of revenue was primarily attributable to $26.6 million of increased fulfillment costs, $4.3 million of increased payment processing costs and $1.2 million of increased consumer fraud, chargebacks, parcel losses and other consumer service costs driven by increased GMV primarily resulting from an increase in the number of orders processed and shipped through our platform. We began reporting fulfillment services revenue and fulfillment costs on a gross basis beginning in the first quarter of 2011. Cost of revenue for 2011 would have approximated 73.9% of total revenue, excluding multi-currency services revenue, had we began reporting fulfillment services revenue and fulfillment costs on a gross basis as of January 1, 2011.

 

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Technology and Operations

 

     Year Ended
December 31,
    Change  
     2011     2012     $      %  
     (Dollars in thousands)  

Technology and operations

   $ 3,943      $ 7,601      $ 3,658         92.8

Percentage of total revenue

     10.7     9.3     

The increase in technology and operations expenses was primarily attributable to $1.5 million of increased personnel and related expenses for information technology, platform integration and logistics management personnel. Transition services and operating costs associated with our 2012 acquisition of CPBF contributed $0.9 million to the increase. Additionally, software license and maintenance costs increased $0.3 million and overhead allocations increased $0.6 million. Total headcount within technology and operations increased from 33 at December 31, 2011 to 46 at December 31, 2012.

Research and Development

 

     Year Ended
December 31,
    Change  
     2011     2012     $      %  
     (Dollars in thousands)  

Research and development

   $ 3,370      $ 4,545      $ 1,175         34.9

Percentage of total revenue

     9.2     5.6     

The increase in research and development expense, net of capitalized labor, was attributable to $0.3 million of increased personnel and related expenses to improve our platform, including feature innovation, platform extension and accelerating customer implementations. In addition, $0.9 million of the increase was a result of supplementing our internal research and development resources with third-party contractors in order to accelerate our research and development efforts. Total headcount within research and development increased from 20 at December 31, 2011 to 40 at December 31, 2012.

Sales and Marketing

 

     Year Ended
December 31,
    Change  
     2011     2012     $      %  
     (Dollars in thousands)  

Sales and marketing

   $ 3,088      $ 5,729      $ 2,641         85.5

Percentage of total revenue

     8.4     7.0     

The increase in sales and marketing expense was attributable to $1.9 million of increased investments we made in the expansion of our customer account management, consumer research, and analytics staff to support the increase in the number of our customers and related ecommerce sites and expand our research and analytics capabilities. In addition, we incurred an additional $0.4 million of increased expense as we supplemented our internal sales and marketing efforts with third-party consultants and increased the use of such resources in 2012 for consumer research, analytics, and growth-related initiatives, such as deploying new business intelligence and database platforms to expand our analytics capabilities. Total headcount within sales and marketing increased from 13 at December 31, 2011 to 31 at December 31, 2012. As a result of our expansion, allocated depreciation expense attributed an increase of $0.3 million.

 

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General and Administrative

 

     Year Ended
December 31,
    Change  
     2011     2012     $      %  
     (Dollars in thousands)  

General and administrative

   $ 3,989      $ 6,754      $ 2,765         69.3

Percentage of total revenue

     10.8     8.3     

The increase in general and administrative expense was driven primarily by personnel and related expenses of $1.2 million, communications, licenses, and insurance cost of $0.6 million, and $0.3 million of allocated depreciation and maintenance in support of our growing business. We incurred increased professional fees of $0.7 million for accounting, audit, legal and tax services as a result of our growth and our pending transition from a private company to a public company. Total headcount within general and administrative increased from 17 at December 31, 2011 to 24 at December 31, 2012.

Gain from Sale of Business

 

     Year Ended
December 31,
    Change  
     2011     2012     $     %  
     (Dollars in thousands)  

Gain from sale of business

   $ 6,747      $     —        $ (6,747     (100.0 )% 

Percentage of total revenue

     18.3     0.0    

The gain from sale of business in 2011 of $6.7 million relates to the sale of our GSS business to a third party in August 2011.

Interest and Other Income, Net

 

     Year Ended
December 31,
    Change  
     2011     2012     $      %  
     (Dollars in thousands)  

Interest and other income, net

   $ 352      $ 1,205      $ 853         242.3

Percentage of total revenue

     1.0     1.5     

The increase in interest and other income, net was driven primarily by increased market based royalties and outsourcing servicing fees earned as a result of our sale of GSS.

Provision for Income Taxes

 

     Year Ended
December 31,
    Change  
     2011     2012     $      %  
     (Dollars in thousands)  

Provision for income taxes

   $ 71      $ 308      $ 237         333.8

Percentage of total revenue

     0.2     0.4     

The difference between our U.S. federal statutory income tax rate and our effective tax rate is primarily related to non-deductible amounts related to loss on change in fair value of warrants, 126.4%, and foreign taxes paid, 5.6%, partially offset by the change in our valuation allowance, (103.4%), for the year ended December 31, 2012. Our effective tax rate was 1.2% and 61.6% for the years ended December 31, 2011 and 2012, respectively.

 

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Quarterly Results of Operations and Seasonality

The following tables set forth selected unaudited quarterly consolidated statements of operations data and other financial and operating data for each of the eight quarters in the period ended December 31, 2013, as well as, where applicable, the percentage of total revenue for each line item shown. The financial information presented for the interim periods has been prepared on the same basis as the audited consolidated financial statements included elsewhere in this prospectus and, in the opinion of management, includes all adjustments, consisting of normal recurring adjustments, necessary for the fair presentation of the results of operations for such periods. This data should be read in conjunction with the audited consolidated financial statements and the related notes included elsewhere in this prospectus. These quarterly results of operations are not necessarily indicative of our results of operations to be expected for any future period.

 

    Quarter Ended  
    March 31,
2012
    June 30,
2012
    September 30,
2012
    December 31,
2012
    March 31,
2013
    June 30,
2013
    September 30,
2013
    December 31,
2013
 
   

(In thousands)

 

Revenue

  $ 14,917      $ 18,485      $ 19,006      $ 28,976      $ 25,772      $ 25,583      $ 23,216      $ 35,886   

Operating expenses:

               

Cost of revenue

    9,922        11,991        13,185        20,534        17,239        17,300        16,097        24,434   

Technology and operations

    1,320        1,858        1,984        2,439        2,182        2,306        2,530        2,348   

Research and development

    864        1,256        837        1,588        1,247        1,627        1,818        1,964   

Sales and marketing

    880        1,266        1,867        1,716        2,598        2,759        2,364        2,307   

General and administrative

    1,458        1,623        1,889        1,784        2,268        2,546        2,401        2,352   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

    14,444        17,994        19,762        28,061        25,534        26,538        25,210        33,405   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Income (loss) from operations

    473        491        (756     915        238        (955     (1,994     2,481   

Interest and other income, net

    250        376        323        256        378        438        337        253   

Loss on change in fair value of warrants

    (1,198     (210     (210     (210     (215     (250     (320     (711
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Income (loss) before income taxes

    (475     657        (643     961        401        (767     (1,977     2,023   

Provision for income taxes

    24        43        123        118        40        47        32        215   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net income (loss)

  $ (499   $ 614      $ (766   $ 843      $ 361      $ (814   $ (2,009   $ 1,808   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross merchandise volume

  $ 50,886      $ 68,209      $ 70,177      $ 112,424      $ 92,375      $ 102,956      $ 96,696      $ 155,809   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

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    Quarter Ended  
    March 31,
2012
    June 30,
2012
    September 30,
2012
    December 31,
2012
    March 31,
2013
    June 30,
2013
    September 30,
2013
    December 31,
2013
 
   

(Unaudited)

 

Revenue

    100.0     100.0     100.0     100.0     100.0     100.0     100.0     100.0

Operating expenses:

               

Cost of revenue

    66.5        64.9        69.4        70.9        66.9        67.6        69.3        68.1   

Technology and operations

    8.8        10.1        10.4        8.4        8.5        9.0        10.9        6.5   

Research and development

    5.8        6.8        4.4        5.5        4.8        6.4        7.8        5.5   

Sales and marketing

    5.9        6.8        9.8        5.9        10.1        10.8        10.2        6.4   

General and administrative

    9.8        8.8        9.9        6.2        8.8        10.0        10.3        6.6   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

    96.8        97.3        104.0        96.8        99.1        103.7        108.6        93.1   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Income (loss) from operations

    3.2        2.7        (4.0     3.2        0.9        (3.7     (8.6     6.9   

Interest and other income, net

    1.7        2.0        1.7        0.9        1.5        1.7        1.5        0.7   

Loss on change in fair value of warrants

    (8.0     (1.1     (1.1     (0.7     (0.8     (1.0     (1.4     (2.0
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Income (loss) before income taxes

    (3.2     3.6        (3.4     3.3        1.6        (3.0     (8.5     5.6   

Provision for income taxes

    0.2        0.2        0.6        0.4        0.2        0.2        0.1        0.6   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net income (loss)

    (3.3 )%      3.3     (4.0 )%      2.9     1.4     (3.2 )%      (8.7 )%      5.0
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

In general, our revenue has increased as a result of growth in GMV driven by an increase in the number of customers and ecommerce sites operating on our platform, and the continued growth of GMV for these customers, and their respective ecommerce sites, following their initial launch. Over time, we have added sales and marketing personnel to focus on acquiring new customers and improving GMV from existing customers and increased operational support, research and development and administrative personnel to support the growth and scale of our business.

Our business is seasonal in nature and, as a result, our revenue, operating expenses and working capital requirements fluctuate from quarter to quarter. Our fourth quarter is a significant period for our results of operations due to higher GMV during the holiday season and corresponding higher global ecommerce and fulfillment services revenue. Fourth quarter revenue represented approximately 35.6% and 32.5% of our total annual revenue in 2012 and 2013, respectively. As a result, revenue and operating income generally decline in the first quarter sequentially from the fourth quarter of the previous year.

Revenue and cost of revenue decreased quarter-over-quarter during 2013 through the quarter ended September 30, 2013 as a result of further reductions in fulfillment costs as we optimized logistics, a decrease in GMV in certain markets due to strengthening of the U.S. dollar versus local currencies in those markets and lower sales volumes attributed to certain customers opting to insource selective markets. Additionally we typically see a decrease in cost of revenue between the fourth quarter of one fiscal year and the first quarter of the following fiscal year due to a decrease in GMV following the holiday season. Cost of revenue has fluctuated as a percentage of revenue due to fluctuations related to fulfillment costs, specifically international shipping and handling costs and gains and losses attributable to foreign exchange rate fluctuations.

Technology and operations expenses have increased quarter-over-quarter during 2013 through the quarter ended September 30, 2013 as a result of increased personnel and related expenses for information technology, platform integration and logistics management personnel as a result of our growth.

 

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Research and development expenses have increased quarter over quarter during 2013 as a result of increasing headcount to maintain, expand and improve the functionality of our platform, which includes feature innovation, platform extension and accelerating customer implementations.

Sales and marketing expenses have fluctuated during the quarters as a result of the timing of investments made to increase our customer account management and consumer research and analytics staff to support the increase in the number of customers and related ecommerce sites operating on our platform, consumer growth related initiatives, and expansion of our data and analytics capabilities. Sales and marketing expenses in absolute dollars and as a percentage of revenue significantly increased for the year ended December 31, 2013 as a result of the acceleration of these investments to support the growth and scale of the business.

General and administrative expenses have decreased quarter-over-quarter as a result of the timing of certain projects and the related decrease in third-party consultant fees. Additionally, for the year ended December 31, 2013, general and administrative expenses have increased as we transition from being a private company to a public company.

The sequential growth rate in GMV was 34.0% for the three months ended June 30, 2012, 2.9% for the three months ended September 30, 2012, 60.2% for the three months ended December 31, 2012, (17.8)% for the three months ended March 31, 2013, 11.5% for the three months ended June 30, 2013, (6.1)% for the three months ended September 30, 2013 and 61.1% for the three months ended December 31, 2013. As discussed above, our company’s business is seasonal in nature and our results may fluctuate sequentially quarter to quarter. Our company’s fourth quarter is a significant period for our results of operations due to higher GMV during the holiday season and corresponding higher global ecommerce and fulfillment services revenue. As a result, revenue and operating income generally decline in the first quarter sequentially from the fourth quarter of the previous year.

Liquidity and Capital Resources

Working Capital

The following table summarizes our cash and cash equivalents, trade receivables and working capital for the periods indicated:

 

     As of December 31,  
     2011      2012      2013  
     (In thousands)  

Consolidated Balance Sheet Data:

        

Cash and cash equivalents

   $ 12,312       $ 27,476       $ 43,599   

Trade receivables, net

     7,609         15,285         13,785   

Working capital

     9,442         20,639         19,415   

As of December 31, 2013, we had $43.6 million of cash and cash equivalents, of which $2.1 million was held in foreign bank accounts. The majority of cash and cash equivalents held in domestic and foreign bank accounts are in excess of government deposit insurance.

Our cash and cash equivalents at December 31, 2013 were held for working capital purposes. We believe we have sufficient working capital and liquidity to support our operations, including the growth strategies described in “Business—Our Growth Strategy” and the associated capital investments needed to expand our operations for at least the next 12 months, excluding the pursuit of strategic acquisitions. If we decide in the future to pursue strategic acquisitions, we may use a portion of the net proceeds from this offering to fund those types of investments.

Sources of Liquidity

To date, we have financed our operations primarily through private placements of preferred stock and common stock, from cash provided by operating activities and bank borrowings.

 

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In September 2009, we entered into a loan and security agreement, which we refer to as our credit facility, with Silicon Valley Bank, or SVB, that provided up to $2.0 million aggregate principal amount of term loan borrowings and accrued interest at a fixed rate of 8%. The principal and interest with respect to such term loan borrowings was payable ratably over a 33 month period and the term loan borrowings matured in June 2012.

In October 2010, the credit facility was amended to provide for up to $5.0 million aggregate principal amount of revolver borrowings. Interest on such revolver borrowings accrued at a rate of SVB’s prime rate plus 1%. The credit facility was amended in May 2011 to increase the maximum aggregate principal amount of revolver borrowings to $8.0 million.

The credit facility was further amended in March 2012 to provide for $6.0 million aggregate principal amount of revolver borrowings and $3.0 million for letters of credit and foreign exchange sublimit reserves.

On April 18, 2013, we amended and restated the credit facility. Pursuant to the amended and restated credit facility we can incur revolver borrowings up to the lesser of $12.0 million and a borrowing base equal to 80% of eligible accounts receivable. In addition, we have an incremental $6.0 million of non-formula based availability during the fourth quarter retail holiday season. Any outstanding borrowings must be repaid at the April 26, 2014 maturity. Interest accrues at a floating rate equal to SVB’s prime rate plus 1.0% and is payable monthly.

There were no borrowings outstanding under the credit facility as of December 31, 2013. As of December 31, 2013, we were in compliance with the terms and covenants of the credit facility. Financial covenants include maintenance of an adjusted quick ratio, defined as the ratio of current assets to current liabilities minus the current portion of deferred revenue, of at least 1.25 to 1.00 and a minimum net income. On October 29, 2013, we modified the terms of the credit facility with SVB to adjust the financial covenant requirements for future quarters to levels that are aligned with our operating and financial targets. Our obligations under the credit facility are secured by substantially all of our assets.

The credit facility contains customary conditions to borrowings, events of default and negative covenants, including covenants that restrict our ability to dispose of assets, merge with or acquire other entities, incur indebtedness, incur encumbrances on our assets, make distributions to holders of our capital stock, make investments or engage in transactions with our affiliates. We are also required to maintain certain financial covenants including an adjusted quick ratio and a minimum net income. Our obligations under the credit facility are secured by substantially all of our assets.

Historical Cash Flows

 

     Year Ended December 31,  
     2011     2012     2013  
     (In thousands)  

Net cash provided by operating activities

   $ 2,708      $ 5,933      $ 21,237   

Net cash provided by (used in) investing activities

     487        (2,834     (3,801

Net cash provided by (used in) financing activities

     (395     12,065        (1,313

Net increase in cash and cash equivalents

     2,800        15,164        16,123   

Net Cash Provided by Operating Activities

Cash flows provided by, or used in, operating activities consist primarily of net income adjusted for certain non-cash items, including stock-based compensation, depreciation and amortization and other non-cash charges, net. Our cash flows from operations are largely dependent on increased GMV generated from our customers’ ecommerce sites. We believe we have the ability to conserve liquidity when economic conditions become less favorable through any number of initiatives including curtailment of expansion and cutting discretionary spending.

 

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Cash flows provided by operating activities during the year ended December 31, 2013 were $21.2 million, consisting of net loss of $0.7 million and non-cash items which included a change in the fair value of warrants of $1.5 million, stock-based compensation of $1.4 million and depreciation and amortization of $2.3 million. Working capital sources of cash during the year ended December 31, 2013 included (1) a $12.3 million increase in trade payable, accrued expenses and other liabilities primarily attributable to increased fulfillment, duty and VAT costs, (2) a $1.5 million decrease in trade receivables primarily driven by accelerated collections from merchants, (3) a $3.0 million decrease in other current assets primarily attributable to a decrease in advance payment processors, net of, (4) a $0.1 million decrease in Israeli employee obligations.

Cash flows provided by operating activities for the year ended December 31, 2012 were $5.9 million, consisting of net income of $0.2 million partially offset by non-cash items including a change in the fair value of warrants of $1.8 million, stock-based compensation of $0.3 million, and depreciation and amortization of $1.4 million. Working capital sources of cash for 2012 were related to an increase in accounts payable, accrued expenses and other liabilities of $12.4 million primarily related to costs incurred but not paid for logistics related fulfillment costs incurred during the three months ended December 31, 2012 and a $0.4 million increase in Israeli employee obligations. These sources of cash were partially offset by (1) an increase in trade receivables of $7.7 million primarily attributable to GMV growth and (2) an increase in other current assets of $2.9 million primarily attributable to advance payments with payment processors.

Cash flows provided by operating activities for the year ended December 31, 2011 were $2.7 million, consisting of net income of $5.7 million partially offset by non-cash items including gain from sale of business totaling $6.7 million, stock-based compensation of $0.2 million, depreciation and amortization of $0.5 million, and other non-cash items of $0.2 million. Working capital sources of cash for 2011 were related to an increase in accounts payable, accrued expenses and other liabilities of $7.7 million primarily related to costs incurred but not paid for fulfillment related logistics costs incurred during the three months ended December 31, 2011. These sources of cash were partially offset by (1) an increase in trade receivables of $3.5 million primarily attributable to GMV growth, and (2) an increase in other current assets of $1.4 million primarily attributable to advance payments with payment processors.

Net Cash Provided by (Used in) Investing Activities

Cash flows used in investing activities consist primarily of capital expenditures for information technology infrastructure and software development, as well as cash used for a business acquisition. Cash flows provided by investing activities consist primarily of proceeds from the sale of the GSS business.

Cash flows used in investing activities during the year ended December 31, 2013 were $3.8 million. This consisted of $1.6 million of purchased property and equipment and $3.3 million of capitalized software development costs, and $0.1 million of cost related to a patent licensing agreement. The overall usage of cash was partially offset by $1.0 million of proceeds related to the receivable from the sale of the GSS business and $0.2 million for Israeli employee obligations.

Cash flows used in investing activities for the year ended December 31, 2012 were $2.8 million. The source of cash is related to $3.0 million of payments related to the receivable from the sale of the GSS business. This was more than offset by $2.0 million for the acquisition of CPBF, $1.9 million to purchase property and equipment, $1.7 million of capitalized software development cost, $0.2 million for Israeli employee obligations, and $0.1 million of expenditure related to a patent licensing agreement.

Cash flows provided by investing activities for the year ended December 31, 2011 were $0.5 million. The source of cash was related to $1.5 million of payments related to the receivable from the sale of the GSS business. This was partially offset by $0.7 million of capital expenditures, $0.1 million of cost related to a patent licensing agreement, $0.1 million for Israeli employee obligations, and $0.1 million of restricted cash and deposit obligations.

 

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Net Cash Provided by (Used in) Financing Activities

Cash flows provided by financing activities consist primarily of the issuance of convertible preferred stock, net of issuance costs, borrowing of debt and proceeds from the exercises of options and warrants. Cash flows used for financing activities consist primarily of repayment of long-term debt.

Cash flows used in financing activities during the year ended December 31, 2013 were $1.3 million. This primarily consisted of $1.6 million of deferred offering costs. Additionally, proceeds from exercises of stock options were $0.4 million partially offset by payments on capital leases of $0.1 million. During the fourth quarter of 2013, we drew down $10.0 million from the revolving credit facility to support working capital needs during the fourth quarter holiday season and subsequently repaid the $10.0 million prior to the end of the year.

Cash flows provided by financing activities for the year ended December 31, 2012 were $12.1 million. Sources of cash included (1) $12.4 million from the issuance of 2,942,978 shares of Series E convertible preferred stock, (2) proceeds of $2.0 million from the revolving credit facility to consummate the CPBF acquisition, (3) $0.4 million of proceeds from the exercise of warrants in full issued to Plenus Technologies Ltd. allowing for the purchase of 575,283 shares of our Series C preferred stock, and (4) $0.1 million from the exercise of stock options. This was partially offset by (1) a $2.4 million repayment of long-term debt and (2) a $0.4 million aggregate repurchase of portions of Series A and Series C preferred stock.

Cash flows used in financing activities for the year ended December 31, 2011 were $0.4 million. Sources of cash included $0.4 million from the exercise of stock options. This was more than offset by $0.7 million repayment of long-term debt and $0.1 million of capital lease payments. We further financed $0.2 million of equipment under capital leases.

Contractual Obligations and Commitments

Our principal commitments consist of obligations under leases for our office space, vehicles and furniture and equipment. The following table summarizes these contractual obligations at December 31, 2013:

 

     Payment Due by Period  
     Total     Less than
1 year
     1-3
years
     3-5
years
     More than
5 years
 
     (In thousands)  

Operating lease obligations

   $ 8,306      $ 1,213       $ 3,484       $ 3,609       $     —     

Capital lease obligations

     49 (1)      32         17         —           —     
  

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

Total

   $ 8,355      $ 1,245       $ 3,501       $ 3,609       $     —     
  

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

 

(1) Includes $3 thousand of imputed interest.

Off-Balance Sheet Arrangements

During the periods presented, we did not have any relationships with unconsolidated entities or financial partnerships, such as entities often referred to as structured finance or special purpose entities, which would have been established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or limited purposes.

Quantitative and Qualitative Disclosures about Market Risk

Market risk represents the risk of loss that may impact our financial position due to adverse changes in financial market prices and rates. We have operations both within the United States and internationally, and we are exposed to market risks in the ordinary course of our business. These risks include primarily foreign currency exchange risks, interest rate risk and inflation risk.

 

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Interest Rate Risk

At December 31, 2012 and December 31, 2013, we had cash and cash equivalents of $27.5 million and $43.6 million, respectively. We do not believe our cash and cash equivalents have significant risk of default or illiquidity. We maintain significant amounts of cash and cash equivalents at one or more financial institutions that are in excess of federally insured limits. We cannot be assured that we will not experience losses on these deposits.

Our existing credit facility accrues interest at a variable rate and we are exposed to market risks relating to changes in interest rates if we have a meaningful large outstanding balance. At December 31, 2013, the interest rate on our credit facility was 5.0% which, in accordance with the terms of our existing credit facility, was based on the lender’s prime rate plus 1.0%. There were no borrowings outstanding under our credit facility as of December 31, 2013. We do not currently have any interest rate hedging activities in place but may in the future engage in hedging activities if market conditions change. We do not, and do not intend to, engage in the practice of trading derivative securities for profit. A 10% increase or decrease in our current interest rate would not have a material effect on our interest expense.

Foreign Currency Exchange Risk

We are exposed to risks from changes in foreign exchange rates due to the nature of our business. The results of operations of, and sales volumes generated from, our customers’ ecommerce sites running on our platform are exposed to foreign exchange rate fluctuations for international sales. If the U.S. dollar weakens against foreign currencies, the translation of the prices of the customer’s products into foreign currency denominated transactions would decrease, which may result in increased international sales volumes, revenue and net income for us. Conversely, to the extent the U.S. dollar strengthens against foreign currencies, cross-border sales related to purchases of dollar-denominated goods on our platform by consumers may decrease, which could adversely affect international sales volumes, revenue and net income. Foreign exchange gains or losses related to international sales are recorded within cost of revenue. Additionally, upon revaluing our foreign subsidiaries’ financial statements that are denominated in currencies other than the U.S. dollar, primarily the Canadian dollar and the Israeli new shekel, foreign currency gains or losses are recorded within interest and other income, net, as appropriate, on the balance sheet date.

Our primary exposure to fluctuations in foreign currency exchange rates pertains to the major currencies in which our customers generate international sales, including Canadian dollars, Australian dollars, pounds sterling, euros and Japanese yen. Prior to 2013, we entered into foreign forward exchange and option contracts in order to protect us from the risk that the fair value of existing receivables, payables and the cash flows resulting from firm or anticipated transactions of services in foreign currencies, would be affected by fluctuations in exchange rates. Effective December 2012, we entered into a contract with a third party foreign exchange services provider for currency exchange and remittance services for our major currencies, including Canadian dollars, Australian dollars, pounds sterling, euros and Japanese yen, whereby the risk of loss on fluctuation in foreign exchange rates is borne by the third party provider. Although we have limited our risk of loss for major currencies we still may experience losses from fluctuations in exchange rates for sales in other foreign currencies, or upon translation to U.S. dollars expenses incurred in Israeli new shekels for our subsidiary operations, which may negatively impact our operating results.

Inflation Risk

We do not believe that inflation has had a material effect on our business, financial condition or results of operations. Nonetheless, if our costs were to become subject to significant inflationary pressures, we may not be able to fully offset such higher costs through price increases. Our inability or failure to do so could harm our business, financial condition and results of operations.

 

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BUSINESS

Overview

We are a market leader in international cross-border ecommerce, operating a proprietary technology and services platform to enable U.S. retailers to transact with consumers in more than 100 countries and territories worldwide. The market opportunity for international cross-border ecommerce is large, with cross-border consumers expected to spend $24 billion on physical goods from U.S. online retailers in 2014, based on a study conducted on our behalf by Forrester Research, Inc., or Forrester. However, the market remains significantly under-monetized by U.S. retailers today. Many U.S.-based online retailers view international expansion as important to their overall business strategies, yet international ecommerce revenues are limited today for many of these retailers. Based on the database of web merchants ranked in Internet Retailer’s 2013 Top 500 Guide, less than 60% currently sell internationally. We believe this is due to the significant challenges associated with selling to global consumers.

We believe Borderfree delivers the most comprehensive cross-border ecommerce solution available through a single unified platform enabling retailers to capitalize on the large cross-border market opportunity. Our customers, comprised of the retailers and brands that integrate our solution, use our highly scalable Borderfree platform to develop a seamless global ecommerce business across web, mobile and in-store channels to transact with international shoppers, who we refer to as consumers. Borderfree manages all aspects of the international shopping experience, including site localization, multi-currency pricing, payment processing, fraud management, landed cost calculation, customs clearance and brokerage, and global logistics services while maintaining the integrity of our customers’ brands and the consumer experience. Our integrated cross-border solution enables retailers to begin selling internationally typically within 90 days without the need to invest in expensive infrastructure, software, in-house compliance expertise or international vendor relationships. In addition, as a result of our scale and experience in international ecommerce, we have amassed a substantial amount of data that enables us to provide actionable marketing and merchandising insights to our customers to help grow their global sales.

Today, we are enabling the online international expansion initiatives of some of the largest U.S. retailers and brands, including Aeropostale, J.Crew, Lands’ End, Macy’s, Neiman Marcus, Under Armour, Warby Parker and Williams-Sonoma. We refer to U.S. retailers and brands as our customers and the shoppers transacting with them as consumers. As of December 31, 2013, our platform was powering the global expansion of 158 ecommerce sites for 91 customers.

We derive our revenue from fees paid to us by our customers based on a percentage of their sales generated through our platform. Our customer contracts typically have multi-year initial terms ranging from one to four years, followed by one-year renewal periods. We generate additional revenue from fulfillment services, foreign exchange and other transaction related fees. We operate our business through an asset-light model, requiring minimal capital investment, which allows us to scale our business in a cost effective and efficient manner.

Founded in 1999, we initially came to market with a patented foreign exchange technology solution that allowed ecommerce retailers to automatically present and settle transactions in the preferred currencies of their global consumers. As our business evolved, we realized that the problems retailers faced selling internationally went beyond foreign exchange to include localization, payments and logistical complexities. In response to these challenges we developed a comprehensive global ecommerce technology and service offering and renamed our company FiftyOne. In 2013, following the 2012 acquisition of the Borderfree business unit of Canada Post Corporation, we changed our name to Borderfree.

Since the commercial launch of our global ecommerce platform in 2008, we have experienced significant growth. We processed $137 million, $302 million and $448 million of gross merchandise volume, or GMV, on our platform during 2011, 2012, and 2013, representing period over period growth of 78%, 120% and 48%, respectively. We experienced similar growth in revenue, generating revenue of $37 million, $81 million and

 

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$110 million and Adjusted Revenue of $38 million, $81 million and $110 million in the same periods, representing period over period Adjusted Revenue growth of 84%, 114%, and 36% respectively. Additionally, global ecommerce services revenue grew 94%, 111%, and 52% over the same periods, respectively. The growth in GMV on our platform and revenue was supported by a 102% growth in our customer base from 44 to 91 customers between January 1, 2011 and December 31, 2013. We had net income of $5.7 million, which included a gain from sale of business of $6.7 million, in 2011, net income of $0.2 million in 2012 and a net loss of $0.7 million for the year ended December 31, 2013. For a definition of GMV and Adjusted Revenue and a reconciliation of revenue to Adjusted Revenue, see the section entitled “Prospectus Summary—Summary Financial and Other Data.”

Market Opportunity

As a global ecommerce platform for online retailers, we benefit from international trends in ecommerce.

Ecommerce: a Large and Growing Global Market

Strong demand for U.S. brands from global consumers provides U.S. retailers significant opportunities to serve markets outside the United States. Many U.S. brands have strong reputations internationally, with U.S. brands accounting for 54% of Interbrand’s Top 100 global brands in 2012. Prestige, product selection, price, and quality are just a few of the factors driving demand for U.S. brands by global consumers across the world. At the same time, technology trends such as broadband penetration and mobile device proliferation are making it easier for global consumers to purchase from U.S. brands. As a result of these trends, International Data Corporation, or IDC, expects Internet penetration to rise, with the number of Internet consumers (outside the United States) purchasing online to grow at a 17% CAGR from 2012 to 2017. Additionally, the proliferation of smartphones and tablets provides another convenient channel for global consumers to shop for U.S. brands. IDC predicts that the number of smartphone and tablet users outside the United States will more than double from 900 million in 2012 to 1.9 billion by 2017.

While Canada, U.K. and Australia are natural markets for U.S. retailers looking to expand internationally given the common language, cultural similarities, and an established ecommerce market, demand for U.S. goods is significant throughout the world. Additional markets for U.S. retailers include major non-English speaking developed economies such as France, Germany and Japan, and fast growing, emerging markets including Brazil, Russia, India, China and the Middle East.

Given our focus on cross-border ecommerce, our addressable market is comprised of physical goods which can be shipped cost effectively, like apparel, handbags, jewelry, sporting goods, home décor, and toys, and therefore does not include digital goods and services, such as music downloads and travel. According to IDC the global ecommerce market for physical goods was $392 billion in 2012, of which $114 billion was in the U.S. Ecommerce is rapidly expanding outside of the United States as the number of Internet users increases and the infrastructure for online payments and fulfillment continues to develop. According to IDC, there were over 2.0 billion Internet users outside the United States in 2012, which is expected to grow at an 8% CAGR from 2012 to 2017. By contrast, there were approximately 257 million Internet users in the United States in 2012, which is expected to grow at a 2% CAGR from 2012 to 2017. IDC expects the global ecommerce market for physical goods outside the United States to grow at an 18% CAGR from 2012 to reach $640 billion by 2017, outpacing expected growth of 7% CAGR over the same period in the U.S. market. According to IDC, in 2012 there were approximately 790 million consumers outside the United States that are potentially addressable by U.S. retailers, with many more coming online every year. The emerging markets are particularly attractive, with IDC forecasting a 37% CAGR for physical goods ecommerce sales in Asia-Pacific (excluding Japan) from 2012-2017, and a 19% CAGR for Latin America over the same period. Many U.S. retailers are targeting faster growing international markets to boost the growth of their ecommerce businesses and take a larger share of the global ecommerce market.

 

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The Under-monetized Cross Border Ecommerce Opportunity

According to Forrester, international expansion is top of mind for many retailers, with 75% of respondents ranking international expansion as either “very important” or “somewhat important” to their overall business strategies in their recent survey of U.S.-based online retailers. Despite this view, many of these retailers are at a very early stage of global expansion and for the majority of brands, international ecommerce revenues are limited. In fact, based on the database of web merchants ranked in Internet Retailer’s 2013 Top 500 Guide, less than 60% currently sell internationally. We believe this is due to the significant challenges associated with selling to global consumers.

We estimate that, in 2014, cross-border consumers will spend $24 billion on physical goods from U.S. online retailers, based on a study conducted on our behalf by Forrester. However, we believe that the current market is under-monetized and that U.S. retailers not selling internationally today are missing out on significant demand from international consumers that, if served, could generate significant incremental ecommerce revenues for those retailers. Based on comScore data from May 2013, U.S. retailers in the Internet Retailer 500 receive an average of 22% of their visitor traffic from international consumers. We believe that this percentage will grow as internet penetration increases internationally, driving more global consumers to shop online with U.S. retailers for the greater product selection from their favorite U.S. brands. Based on a study conducted on our behalf, Forrester expects that the U.S. online cross-border market will grow at a 17% CAGR from $20 billion in 2013 to $44 billion in 2018, significantly outpacing the growth of the overall ecommerce market for physical goods in the U.S., which IDC projects will grow at a 6% CAGR through 2017.

We believe that an even larger opportunity exists globally for retailers and brands seeking to sell products to consumers outside of their home markets, and non-U.S. retailers could represent a significant future addressable opportunity for us. A recent study conducted by Nielsen for PayPal identified 94 million cross-border shoppers from the United States, the United Kingdom, Germany, Brazil, China and Australia spending a total of $105 billion on online purchases made from overseas websites in 2013, representing 16% of all online shopping in these six markets. By 2018, the same report expects that there will be 130 million cross-border shoppers spending nearly three times as much, or $307 billion. The total global cross-border market opportunity is even larger, given that these six markets represent only 55% of the global ecommerce market in 2013, according to IDC. We believe that by helping retailers everywhere export to anywhere in the world, we can tap into this large global market opportunity.

Challenges of Selling to Global Consumers

Challenges for Retailers

Selling globally can be expensive and complicated. There are currently two in-house alternatives to sell to global consumers, cross-border trading and establishing an in-country presence.

Cross-border Trading

Retailers selling to global consumers directly from their U.S. website face challenges and risks including:

 

    complicated import and export regulations and restrictions, which vary by country, product and quantity, and require costly resources to ensure compliance;

 

    an increased risk of credit card fraud;

 

    lower sales conversion rates due to factors including higher shipping costs, unexpected customs and duties, limited local currency payment options and narrower product selection;

 

    difficulty in tailoring the product offerings on its U.S.-based website to global consumers in different markets; and

 

    damage to their overall brand image if they provide a frustrating consumer experience.

 

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Establishing an In-country Presence

Retailers setting up local operations face challenges and risks including:

 

    investment of significant amounts of time and money to establish and maintain country-specific websites, order management systems, distribution centers, call centers, inventory, subsidiaries and other infrastructure such as local banking relationships and international shipping relationships;

 

    significant upfront investment with limited ability to assess local consumer demand before entering the market;

 

    exposure to foreign exchange and tax risk due to their investment and operations in the market; and

 

    inability to scale effectively, as each new market typically requires unique solutions which are not easily replicated from solutions in other markets.

The challenges and risks posed by these alternatives cause many U.S. retailers to delay global expansion and miss the opportunity to generate additional revenue and further expand their brand awareness around the world.

Challenges for the Global Consumer

Global consumers outside the United States are often faced with a disappointing customer experience whether they buy from a retailer’s local in-country website or U.S. website. In the case of local in-country websites of U.S. retailers, consumers are often faced with narrower product selection compared with what is available on the retailer’s U.S. website. When ordering from a U.S. website, consumers often have to deal with high shipping costs, additional unexpected fees at the time of delivery related to taxes, customs and duties and long delivery times. They may also find that the U.S. website does not translate the product prices into their local currency, has restrictive return policies, and lacks support for foreign credit cards or payment methods. In addition, many retailers fail to tailor their product catalogs to comply with export and import restrictions, presenting global consumers with products they cannot ultimately buy. We believe all of these limitations make it frustrating for the consumer and ultimately more difficult for a non-U.S. consumer to buy from U.S. retailers, thus contributing to the significant disparity between websites visited and transactions consummated by consumers outside the United States.

As a result, we believe the combination of the large international cross-border ecommerce opportunity and challenges of implementing an in-house solution create a significant opportunity for a differentiated third party solution.

The Borderfree Solution

The Borderfree solution is a proprietary ecommerce technology and services platform designed to remove the barriers to international cross-border ecommerce.

 

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LOGO

 

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Key benefits of our platform include:

Comprehensive Solution. We believe Borderfree delivers the most comprehensive international ecommerce solution available through a single unified platform. Borderfree manages all aspects of the international sales process, including site localization, multi-currency pricing, payment processing, fraud management, landed cost calculation, customs clearance and brokerage and global logistics services while providing a high quality consumer experience throughout. In addition, our solution eliminates foreign exchange and credit card fraud exposure for our customers. Our solution combined with our experience in facilitating millions of international ecommerce transactions allows us to successfully navigate these challenges on behalf of our customers at low cost and risk to them.

High Return on Investment. We believe that the Borderfree platform offers a capital efficient, cost effective and low risk solution for retailers to compete in international markets. After a minimal initial investment for integration with our platform, which enables retailers to launch in all or select markets without any incremental cost, customers then pay us a percentage of the sales they generate through our platform. Retailers are typically able to start selling within 90 days in over 100 countries and territories and in more than 60 currencies. Retailers who implement our platform have the flexibility to launch in all or select markets, without any incremental cost or effort to activate additional markets. As we expand the available countries on our platform, our customers will gain access to these countries at no additional cost.

High Quality Consumer Experience. Our platform enables our customers to provide a localized experience that maintains their brand integrity. Our platform geo-locates global consumers, and welcomes them in the local language to instill confidence at the outset of the shopping experience. All merchandise prices are converted to the consumer’s preferred currencies site-wide, and the consumer is presented with a landed cost calculation which is the transaction cost inclusive of all tariffs, value added tax, shipping costs, and clearance fees to ensure there are no surprise charges. In addition, the consumer can select from relevant local payment options, track their purchases online with order update emails and a consolidated tracking link and benefit from the retailers’ international returns and other consumer service initiatives.

Customizable Pricing and Promotion Strategies. In addition to providing our market specific knowledge to retailers, we aggregate and analyze the data generated from the transactions processed on our platform. Our customers are able to leverage this data to create, test and deploy country-specific pricing and promotion strategies to maximize checkout conversion. For example, using our platform retailers can create and manage country specific pricing rules that optimize landed cost for conversion by adding margin into product prices to offset the cost of any combination of any shipping, duty or value added tax related promotions at checkout. Retailers can also display location based offers tailored to consumers visiting from specific countries such as dollar and percentage off discounts for merchandise product, shipping costs and duty and value added tax, order and item level discounts, coupons, as well as other specialized promotions.

Access to New Sales and Marketing Channels. We have formed strategic partnerships with global marketing partners, including those with American Express, MasterCard, PayPal and Visa. These partnerships can expand the marketing reach of retailers to many millions of qualified consumers through the variety of marketing channels offered by these partners. Additionally, these partnerships typically leverage our existing customer integration into our platform.

Our Competitive Strengths

As a result of our extensive experience in cross-border ecommerce and substantial data asset resulting from consumer interactions on our platform, we enjoy a strategic relationship with our customers. Our customers look to us for a technology solution to enable international ecommerce expansion as well as for strategic advice on how to best expand in markets around the world.

Our competitive strengths include:

Comprehensive and Scalable Platform. Our ecommerce platform enables retailers to begin selling internationally without requiring significant investment of time or resources. As the retailer’s global sales

 

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grow, our platform has the features and functionality to scale with them and effectively address their needs. As a result, we believe that we possess the most comprehensive platform for retailers looking to expand their ecommerce sales internationally, quickly and cost effectively.

Global Reach and Scale. In 2013 we facilitated approximately $448 million of GMV, shipping to over 100 countries and territories, containing nearly 76% of the population outside the United States, and settling transactions in more than 60 currencies. We have a network of global and market-specific logistics vendors and payment providers. This network enables us to execute transactions and deliver products to both established markets and difficult to reach locations around the world. As a result of our scale and ability to consolidate volume we enjoy lower fulfillment costs and access to competitive foreign exchange rates.

Asset-light Business Model. Our model allows us to scale our business to serve additional customers, markets and GMV with minimal capital expenditures. We do not own or operate any distribution centers or warehouses. We work with third-party logistics providers for hub processing and international delivery services to process and transport products to the consumer, paying only a volume-based fee which varies in line with our customers’ sales volume. We also do not own or operate any consumer support centers, as our customers handle consumer service calls directly.

Branded Consumer Experience. We enable the retailer to provide a localized shopping experience that instills in international consumers the same level of trust and confidence in their brand as their U.S. consumers. Retailers who use our solution maintain full control of the consumer experience including the website presentation, customer service, product packaging and pre and post order related communications. All of these interactions are done in accordance with the brand and product objectives of our customers. By focusing on the immediacy, prominence and visibility of our customers’ brands, our solution is appealing to retailers who acquire and maintain customers through brand equity and customer service, especially large and iconic lifestyle and department store brands.

Substantial and Growing Data Asset. As the processor of consumer transactions on our platform, Borderfree possesses a substantial amount of data related to international consumer demand and purchasing behavior. With the growth in the number of customers operating their ecommerce sites on our platform, we have processed more than 4.4 million transactions since the launch of the Borderfree solution in the beginning of 2008. We collect data from the time a consumer initiates the check-out process to the time a consumer completes the transaction, providing retailers with a unique holistic view of the consumer’s preferences down to the SKU-level across multiple brands. This data, coupled with investment in advanced analytics and CRM capabilities, produces meaningful insights into international ecommerce marketing, merchandising and conversion strategies. In the years ended December 31, 2011, 2012 and 2013, we saw 0.5 million, 1.4 million and 2.1 million transactions on our platform, respectively. We believe the average transaction per consumer will increase as we leverage our growing data asset to execute our marketing and merchandising strategies.

Growing and Loyal Customer Base. Since we launched the Borderfree solution, we have experienced significant growth in our customer base, growing from a single customer in the beginning of 2008 to 91 as of December 31, 2013. We believe that our ability to retain customers is an indicator of the stability of our revenue base and the long-term value of our customer relationships. We assess our performance in this area using a metric we refer to as our global ecommerce services retention rate. We define this retention rate with respect to a given twelve-month period as (i) global ecommerce services revenue recognized within such period from customers that contributed global ecommerce services revenue in the prior twelve month period divided by (ii) global ecommerce services revenue recognized in such prior twelve month period. Our global ecommerce services retention rate was 165%, 197% and 144% for the years ended December 31, 2011, 2012 and 2013, respectively. We also gain valuable feedback from our existing customers, which helps enhance our platform with the most relevant features and functionality to stay current with our customers’ needs and attract prospective customers. As of December 31, 2013, we had 13 of the Internet Retailer Top 50 as our customers, and 58 of the Top 500. This loyal customer base of high profile retailers also serves to attract new customers as they see the tangible benefits realized by implementing our solution.

 

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In addition, once the Borderfree solution is deployed, GMV processed on customers’ collective ecommerce sites and average GMV per customer typically grows over time. The tables below illustrate GMV by customer cohort (with each cohort organized by the year in which customers first adopted the Borderfree solution) and average GMV per customer for the periods presented.

 

LOGO

Results for each customer cohort inherently reflect a distinct group of customers and consumers and may not be representative of our current or future composite group of customers and consumers, particularly as we grow and our customer base broadens. In addition, the results for each customer cohort may reflect unique market and consumer dynamics during the periods covered and not be indicative of the future performance of such cohort or other cohorts.

International Experience. We have developed market specific knowledge about ecommerce across a diverse group of markets and cultures. Our expertise helps our customers navigate local rules, regulations and compliance to sell to consumers in local markets more quickly and optimize market specific merchandising and marketing strategies to sell to these consumers more effectively.

Our Growth Strategy

Our mission is to be the leading provider of global ecommerce services, enabling retailers and brands to easily market and sell to consumers in every corner of the globe. Our strategies to achieve this goal include:

Grow GMV with our Existing Customers. While customers on our platform have rapidly grown their international ecommerce sales, international sales still represent only a small percentage of their domestic sales. For our top 20 customers, we estimate that international sales using our platform accounted for an average of approximately 1.7% of their respective total ecommerce sales in 2012. However, as calculated based on data provided by comScore in April 2013, we estimate that these same customers received an average of 21% of their respective visitor traffic from international consumers. We believe that there remains a significant opportunity

 

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for these customers to continue to grow their international sales volumes. We are pursuing a number of key initiatives to drive this growth including:

 

    Improving Sales Conversion Through Optimized Logistics. The cost of shipping is one of the largest obstacles to a global consumer completing an online purchase. Leveraging our scale, we have negotiated more favorable rates with our existing carriers to reduce shipping costs, which we believe has contributed to the improvement in our order submit rate. We intend to continue reducing the cost of logistics by expanding the number of hubs and carriers in our logistics network and introducing new lower cost delivery options, which we believe will improve our order submit rate.

 

    Driving Qualified Site Traffic Through Strategic Partnerships. We believe we have a considerable opportunity to expand our relationship with our customers by deploying marketing solutions that drive incremental international traffic to their ecommerce sites. We are partnering with our customers across a wide spectrum of marketing and promotional strategies including shipping promotions, e-mail marketing, search engine marketing, contextually relevant display advertising and social media. In addition, we plan to expand and strengthen our strategic alliances with loyalty, shopping comparison, and credit card providers to provide our clients with new customer acquisition channels. For example we have strategic partnerships with American Express, MasterCard, PayPal and Visa that serve to expand the marketing reach of our customers.

 

    Leveraging Our Data Asset. We have recently invested in new business intelligence and database platforms to expand our analytics capabilities and enhance our own and our customers’ ability to analyze the aggregated information, and leverage it to formulate data driven marketing and merchandising strategies. Through our analytics capabilities and consumer information we expect to deliver insights on the global consumer to help our clients increase international sales. We do not currently monetize our data asset beyond making our core products and services more attractive to our customers although we may attempt to do so in the future.

Acquire More Customers. Based on the database of web merchants ranked in Internet Retailer’s 2013 Top 500 Guide, less than 60% currently sell internationally. We believe there is significant opportunity for a variety of merchants to target global consumers. Specifically, we target U.S. brands with significant global appeal such as large department stores, established and emerging consumer brands, specialty retailers and online only retailers. We intend to expand our sales and marketing investments to focus on acquiring these customers. In addition, we believe that our addressable market opportunity includes many smaller U.S. retailers which we plan to acquire through self-service options requiring limited integration time, effort and investment.

As retail spending continues to move online across the globe, we believe there is additional demand for our platform and service offerings from non-U.S. retailers and brands. For many of these retailers a similar, significant opportunity exists to adopt a cross-border sales strategy.

Continue to Innovate and Add New Functionality to Our Platform. We continually invest in additional platform features and functionality to address our customers’ current and long-term needs. Specifically, we are investing in new carrier and payment provider integrations, streamlining browsing and purchasing on mobile devices, supporting in-country multi-channel pricing strategies and fulfilling orders using regional inventory.

In addition, we plan to create our own proprietary marketplace platform which will offer branded and localized ecommerce sites including our customers’ brands and products to global consumers, and a consumer-facing portal for global consumers to use to place orders and consolidate shipments from multiple U.S. merchants.

Pursue Strategic Acquisitions. We plan to pursue acquisitions that complement our existing business, represent a strong strategic fit and are consistent with our overall growth strategy. We may also target future acquisitions to expand or add functionality and capabilities to our platform.

 

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Products and Services

Borderfree Ecommerce Platform

The Borderfree platform is comprised of technology, data, expertise and services that span:

 

    consumer experience localization,

 

    payments, compliance and risk management,

 

    global transportation and logistics,

 

    post-delivery customer care, and

 

    global consumer insights and marketing.

Our platform enables our customers to provide a localized shopping experience for global consumers based on the consumer’s IP geolocation. Conditional page manipulation based upon the consumer’s IP geolocation occurs within our customer’s IT environment and website. This is an alternative to the creation and hosting by Borderfree of international versions of the customer’s website or the customer building, hosting and maintaining separate country-specific websites. The effects of localization on transactions processed on our platform include the conversion of product prices to the appropriate currency, the suppression or filtering of merchandise subject to import or export restrictions, the substitution of the domestic checkout path with our international checkout and the introduction of visual welcoming elements such as flag icons, welcome messaging in the consumer’s language and international frequently asked questions.

Consumer Experience Localization

Localizing a consumer’s experience starts with the synchronization of Borderfree’s localization data with the retailer’s website environment. Localization data is comprised of IP geolocation tables, country-currency pairs, currency code information, country-specific price multipliers, customizable by a retailer based on their pricing strategy, currency rounding methods and foreign exchange rates. A retailer can either schedule the download of this localization data via application programming interfaces, or APIs, provided by Borderfree, or install our proprietary software tool called the Ambassador. The Ambassador automatically downloads new localization data sets and persists the data into the retailer’s website environment, transmits the retailer’s full or incremental product catalog updates to Borderfree, for estimating the duty of each new product, and screens for products that may be subject to import, export or shipping service restrictions. With localization data easily accessible by a retailer’s ecommerce website, the IP address of an incoming consumer’s location is identified, and the presentation of a retailer’s ecommerce pages are altered to be “localized” as they are delivered to the consumer’s browser.

Retailers have the flexibility with our solution to modify a variety of elements and features on their site to localize pages for international consumers, including:

 

    Dynamic Suppression or Filtering of Restricted Merchandise. The retailer can automatically suppress or otherwise make unavailable from browse or search results any products or categories that are subject to licensing, shipping, export or import restrictions.

 

    Localized Greetings and International Icons. Upon detecting a first-time global consumer, the retailer can display Borderfree’s localized and customizable “Welcome Mat” in the consumer’s preferred language, and a flag icon corresponding to the country of the consumer in a prominent location within the global site header.

 

    Product Pricing Displayed in the Buyer’s Preferred Currency. Products are presented in the consumer’s preferred currency at the current exchange rate.

 

    Customizable Country-specific Price and Promotion Strategies. Retailers can create and manage country-specific pricing rules that optimize landed costs for conversion by adding margin into product prices to offset the cost of any combination of shipping, duty or VAT related promotions at checkout. Retailers can also display location-based offers tailored to consumers visiting from specific countries.

 

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    International Checkout. We provide our customers with two convenient ways to integrate our international checkout capability. We offer a responsively designed HTML checkout hosted by Borderfree that is faster to implement, requires very little customization and which inherits new checkout features that may be introduced over time. We also offer an API-based checkout for retailers looking to control the entire presentation layer and unify their international and domestic checkout process.

Payments, Compliance and Risk Management

Regardless of the international checkout method chosen, our platform offers preferred local payment options, fraud and foreign exchange risk management, VAT and duty collection and remittance and the management of all import and export restrictions.

 

    Local Payment Options. We obtain international shipping information, billing information, and payment details from the consumer. International credit cards and other popular international tender forms are accepted.

 

    Fraud Prevention. When the consumer places an order, we authenticate and authorize their international payment information, perform an automated, real time fraud assessment using a payment gateway and denied party screening and fraud management tools incorporated into our platform from CyberSource Corporation, a wholly-owned subsidiary of Visa Inc. We can automatically accept or reject the order based on this assessment, or queue an order for manual review.

 

    Foreign Exchange Risk Management. We bill the consumer in their preferred currency, using real-time exchange rates, fixed at the time of the transaction, with no risk to the consumer. The retailer bills a Borderfree credit card or Borderfree account, in U.S. dollars, and therefore assumes no foreign exchange risk in the transaction.

 

    VAT and Duty Collection. We charge the consumer a guaranteed fully landed cost, covering payment of all duties, taxes and charges required to deliver the product. We contract with licensed customs brokers to manage the related VAT and duty collection related to our transactions with international consumers. All applicable local duties and VAT are calculated by the licensed customs broker and submitted for review and approval by the destination country’s customs authority. Upon approval by the destination country’s customs authority, the licensed customs broker pays the amounts due related to the parcel entry. The actual amount is billed back to us by the licensed customs broker. The consumer is the importer of record and, therefore, we do not have nexus in any foreign jurisdiction.

 

    Import and Export Restrictions Management. We use a combination of merchant provided data, internal import and external export compliance expertise and licensed compliance and restrictions data services to prevent a consumer from purchasing U.S. export restricted products or products that are restricted from import into the consumers’ country prior to checkout.

 

    Support for Split Shipments, Cancels, Backorders and Pre-orders. Funds are captured from consumers once parcels are shipped, and only for pro-rated amounts based on the value of a single parcel in the case of a partially shipped order or split shipment. Additionally, Borderfree guarantees its foreign exchange rates in pre-order scenarios.

Global Transportation and Logistics Coordination

We contract with third-party hub facilities in Lockbourne, Ohio, Romulus, Michigan, Franklin Park, Illinois, Fort Worth, Texas and a Canadian facility located in Etobicoke, Ontario where we receive inbound parcels from customers and process them for export and international delivery. We intend to contract with additional hub facilities to support the growing scale of our business. Our logistics platform provides significant advantages to our customers:

 

   

Simple for the Retailer. At its U.S. warehouse, the retailer picks and packs the parcel as a domestic shipment, with minimal change from its existing processes, and using its preferred U.S. carrier. Although

 

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the option exists to tender parcels to U.S. carriers as individual parcels, the retailer can also consolidate the parcel with other international orders bound for our hubs, which reduces shipping costs.

 

    Product Sorting and Classification. Once a shipment arrives at our hubs, it is sorted and an operator scans individual parcels. The operator inspects the merchandise for country of origin if it has not been provided from the merchant electronically, prints an international packing slip and commercial invoice, overlabels the parcel with a shipping label specific to the international destination, then aggregates freight by carrier and shipping method. Customs brokers perform item classification and assign the merchandise any and all harmonized systems codes required for efficient customs clearance.

 

    Error Reduction. Exceptions are also managed at our hubs, with operators separating out any parcels that are damaged, appear to contain an incorrect quantity or appear to contain the incorrect items. In the event that a parcel contains restricted items or an incorrect quantity of items, we coordinate with the retailer to either arrange for the timely return of the damaged or incorrect merchandise, or to resolve the exception while the merchandise is still at the hub so that it can continue to its destination.

 

    Full Track and Trace. As the parcel leaves our hubs, we send the consumer an international shipment confirmation e-mail, which includes a link to a page where the consumer can track his or her parcel’s progress and receive periodic delivery updates.

 

    Electronic Customs Declaration and Clearance. While the parcel is in transit, a customs declaration is electronically sent to customs officers in the receiving country, and duty and VAT are paid or remitted in the consumer’s name. Pre-clearance of shipments while in transit allows many shipments to be inducted directly into the local delivery network.

 

    Parcel Protection and Replacement Guarantee. Local, trusted delivery services are used in each international market to ensure a positive experience by the consumer. All parcels shipped by us have a parcel protection and replacement guarantee in case of any logistics issues that result in a lost or damaged parcel.

 

    Returns Managements. We process consumer returns in accordance with our retailers’ return policies and automatically refund to the consumer original landed costs upon receipt at one of our third-party hubs or upon final receipt at our retailers’ return centers. All returns that are consolidated at our third-party hubs are then returned to our retailers’ designated returns centers.

Post-Delivery Consumer Care

We provide a web-based customer care and order management tool to a retailer’s consumer care representatives that allows them to provide international consumer service. These tools include international order data and search functionality, billing and crediting history, fraud disposition insights, and parcel-level tracking detail for consumers that make enquiries about delivery of their package. Also included are tools to allow a retailer to manage international returns and appeasements, as well as support case management and ticketing functionality. Together, our tools allow retailers to provide the same level of after-sales service to their global consumers as to their domestic consumers.

Global Consumer Insights and Marketing

As more international transactions flow through our platform, and more brands and retailers integrate with the platform, we are strategically positioned to provide data-driven marketing and merchandising expertise to our clients. Some of the services that we offer include:

 

    Sales Reports, Consumer Insights and Best Practices. We leverage our proprietary data, consumer surveys, in-country focus groups and global research to spot emerging trends and identify best practices to help our customers grow their international business.

 

    Localized SEM / SEO Strategies. Through our data and analytics tools, our customers can develop local search engine marketing, or SEM, and search engine optimization, or SEO, strategies.

 

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    Marketing Strategies. We work with our customers and third parties to create promotions tailored specifically for the customer’s brand and target markets, and provide greater visibility to their products.

 

    Promotion Campaigns. We can create country-specific coupons and promotions to engage and retain consumers. With flexible options, a retailer can initiate multiple opportunities to keep consumers engaged.

 

    Localized Messaging. Retailers can personalize the consumer experience with localized checkout messages that connect consumers to a retailer’s brand.

Customers

Our customers are U.S.-based retailers, department stores, apparel brands and lifestyle brands selling a variety of physical goods online including apparel, handbags, jewelry, sporting goods, home décor, and toys. As of December 31, 2013, we had 91 customers using our ecommerce platform, up from 44, 56 and 84 as of December 31, 2010, 2011 and 2012, respectively.

Some of our customers have multiple brands within their brand portfolio and/or multiple online ecommerce sites. As of December 31, 2013, there were 158 ecommerce sites on our platform, up from 64, 94 and 133 as of December 31, 2010, 2011 and 2012, respectively.

The following is a representative list of our customers by category:

 

    Department Stores: Barneys New York, Bloomingdale’s, Macy’s, Neiman Marcus, Sears

 

    Brands: J.Crew, Aeropostale, Carter’s–OshKosh B’gosh, True Religion Brand Jeans, Under Armour, Lands’ End

 

    Specialty Retailers: Motosport, Pottery Barn, Pottery Barn Kids, Sephora, Tilly’s, Williams-Sonoma

 

    Online-only Retailers: Gilt Groupe, Overstock.com, Shoes.com, Warby Parker

Our customer contracts typically have multi-year initial terms ranging from one to four years, followed by one-year renewal periods.

The following case studies illustrate how our clients use and benefit from our products, and reflect certain characteristics of our solution, business model and growth strategy.

J.Crew

J.Crew’s global ecommerce initiative began over a decade ago with an in-house solution for Canada and Japan. In March 2012, J.Crew partnered with Borderfree to extend the reach of its online store globally and simultaneously migrated its Japanese business to the Borderfree platform. In support of this global expansion, J.Crew launched a successful marketing campaign, “Hello World,” which featured global tastemakers and influencers of style. The introductory campaign included country-specific pricing strategies, duty-inclusive pricing, free shipping and free returns.

Neiman Marcus

Neiman Marcus previously maintained an in-house ecommerce solution for Canada and Japan. In November 2012, Neiman Marcus partnered with Borderfree to launch their online business in over 100 additional markets. Based on their experience with Borderfree, in June 2013 Neiman Marcus replaced their in-house solution for Canada and Japan with Borderfree’s solution.

 

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EILEEN FISHER

EILEEN FISHER chose the Borderfree platform as the shortest path to market that enabled them to quickly and cost-effectively begin transacting with global consumers. EILEEN FISHER launched with Borderfree in March 2011, initially focusing on three key markets: Canada, the United Kingdom and Australia. Based on their success in these markets, in November 2012 EILEEN FISHER extended its online store to an additional 96 countries worldwide. Borderfree allows EILEEN FISHER to provide the same customer service and brand experience to international shoppers that it does to their domestic customers including onsite localized messaging, pricing in local currency, guaranteed rates for duties and taxes, and common local payment options. In addition, EILEEN FISHER participates in Borderfree’s partner marketing programs, including a joint partnership through Borderfree and MasterCard that introduced the EILEEN FISHER brand to millions of card members in key markets like Singapore, Mexico and France.

Sales and Marketing

We sell our solution and services primarily through our direct sales force. Our direct sales force is based in New York City and is organized by prospect size and merchandise category. We target retailers and brands with global ambition, iconic and coveted merchandise, global brand recognition, high customer experience standards and who sell merchandise that is both cost-effective to ship worldwide and subject to limited licensing, export, import or other transportation restrictions. Our sales cycle can vary from customer to customer, but typically requires four to six months depending on the size of the organization and complexity of the opportunity.

We generate customer leads, accelerate sales opportunities and build brand awareness through our marketing programs. Our marketing programs target ecommerce executives, technology professionals and senior strategy leaders. Our principal marketing programs include:

 

    our annual Global Ecommerce Forum;

 

    participation in, and sponsorship of, trade shows and industry events;

 

    public relations and social media;

 

    customer acquisition announcements;

 

    customer case studies; and

 

    email campaigns and newsletters.

In April 2013 over 200 attendees representing more than 100 existing and potential customers attended our fifth annual Global Ecommerce Forum. We presented marketing, innovation, and strategic insights at this invite-only event.

Technology, Operations, and Development

Technology

Our platform has been designed to support many merchants on a single service architecture across mobile and web technologies. We have a common distributed deployment of our core platform supporting all current merchants over a variety of integration methods. Some key considerations of our platform include:

 

    Scalability. All components of the Borderfree platform were built to scale horizontally, allowing for additional capacity to handle large traffic events. We offload significant amounts of workload from our core infrastructure to third-parties. Additionally, we utilize virtualization technologies from VMWare to allow for rapid infrastructure adjustments in the case of unexpected workload.

 

    Reliability. We utilize nationally recognized third-parties for all areas of infrastructure, network, and software. We constantly invest in both internal and external monitoring capabilities to provide a complete picture of platform health.

 

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    Security. We are a PCI-DSS Level 1 certified merchant, adhering to a set of standards that ensure that proper measures are in place to secure networks, data, architecture, and access to systems while also ensuring controls and process around cadence of testing, policy development, and change control are followed. This certification is a multifaceted security standard, monitored by the payment card industry, and includes external audits of business and technology functions to ensure compliance and maintain a company’s certification rating. We have an external certified PCI Qualified Security Assessor who performs a full audit annually and as needed support continuously.

 

    Ease of Deployment. Merchants can choose between prebuilt plugins for major platforms, hosted services, or deep API integrations depending on needs. Individual customer integrations do not require changes or releases in our core platform which means our platform can be easily deployed. We also have strong documentation and a hands-on approach to implementation with a dedicated technical implementations team to ensure high quality and efficient deployment.

 

    Open Platform. We built our platform with a modular, API driven approach. This model enables both internal teams and customers to build novel functionality extending our core platform to serve our customers’ business objectives.

Operations

We operate and host our platform in two secure facilities located in New Jersey and California. We contract with Equinix Operating Co. and Atlantic Metro Communications for these facilities. We operate a 24 hour a day, seven day a week operations center from Tel Aviv, Israel and New York, New York to monitor and respond to automated alerts and customer support issues. Our operations group also provides ongoing administration, security, and deployment capabilities to the rest of the organization. As of December 31, 2013 we had 47 employees in our operations group, an increase from 46 employees as of December 31, 2012 and 33 employees as of December 31, 2011.

Research and Development

Our research and development organization is responsible for all new product development, quality assurance, and core platform improvements. We operate under an agile methodology and perform test-driven development, allowing for rapid product development while maintaining a high level of quality. Our research and development organization is located in both Tel Aviv, Israel, and New York, New York. We typically release new versions of our software monthly which our customers can easily access through web-based APIs. As of December 31, 2013 we had 49 employees in our product and research and development groups, an increase from 40 employees as of December 31, 2012 and 20 employees as of December 31, 2011.

Competition

The market for ecommerce technology and services is intensely competitive, subject to rapid technological change and significantly affected by new product introductions and other market activities. Our primary competition are retailers who choose to develop an in-house solution working directly with international third party payment partners, carriers and distribution center operators. The market for international ecommerce software and fulfillment services is highly fragmented and contains well-funded competitors. The market includes companies of various sizes, as well as large companies, that specialize in third-party point solutions or freight forwarding services, full-service ecommerce business process outsourcers and online marketplaces with international logistics support.

 

   

Third-party Point Solutions or Freight Forwarding Services. Our competitors in this category are typically not integrated with U.S. retailer websites, but instead offer international customers freight forwarding, consolidation, repackaging and temporary storage services as well as give member consumers the ability to purchase products from many U.S. websites, consolidate or repackage resulting parcels and have the service export the products to them at a later date. We compete with this category of

 

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competitors by focusing on an integrated and elevated consumer experience, providing visibility into consumer buying activity and our comprehensive set of merchandising and pricing capabilities that allows our customers to provide the international consumer with a localized experience and the ability to ship direct.

 

    Full-service Ecommerce Business Process Outsourcers. Our competitors in this category are integrated with U.S. retailer websites as we are, with landed cost calculation, payment management and logistics orchestration being core elements of the service, but with the international consumer generally having to leave the retailer’s website to complete the transaction. We compete primarily with this category of competitors by focusing on letting the retailer control the entire order life cycle without disintermediation, the protection of the prominence of the retailer’s brand at all times, the reliability and scalability of our platform, our comprehensive set of merchandising and pricing capabilities and reduced shipping and other transactional costs that we are able to take advantage of as a result of our scale, volume and customer relationships.

 

    Large Online Marketplaces Which Provide Retailers with International Logistics Support. Our competitors in this category offer expansive marketplaces for retailers to create storefronts within certain markets with access to consumers that have previously frequented or purchased through that marketplace. These marketplaces are generally localized and tailored to the respective markets. We compete with these competitors by maintaining our customer’s brand and logo throughout the international order lifecycle and allow our customers to control the consumer’s experience.

We compete primarily on the basis of the comprehensiveness of our platform and services, our focus on the consumer experience and maintaining the retailer’s brand identity, our robust set of merchandising capabilities and features, the reliability and scalability of our platform, and the speed and cost of deploying our solution.

Intellectual Property and Proprietary Rights

Our intellectual property and proprietary rights are important to our business. To safeguard them, we rely on a combination of patent, copyright, trade secret, trademark and other rights in the United States and other jurisdictions, as well as confidentiality procedures and contractual provisions to protect our proprietary technology, processes and other intellectual property. We have one issued U.S. patent. We have confidentiality and license agreements with employees, contractors, customers, distributors and other third parties, which limit access to and use of our proprietary information and software. Though we rely in part upon these legal and contractual protections, we believe that factors such as the skills and ingenuity of our employees and the functionality and frequent enhancements to our solutions are larger contributors to our success in the marketplace.

Despite our efforts to preserve and protect our intellectual property and proprietary rights, unauthorized third parties may attempt to copy, reverse engineer, or otherwise obtain portions of our solutions. Competitors may attempt to develop similar products that could compete in the same market as our product. Unauthorized disclosure of our confidential information by our employees or third parties could occur. Laws of other jurisdictions may not protect our intellectual property and proprietary rights from unauthorized use or disclosure in the same manner as the United States. The risk of unauthorized use of our proprietary and intellectual property rights may increase as our company continues to expand outside of the United States.

Third-party infringement claims are also possible in our industry, especially as software functionality and features expand, evolve, and overlap with other industry segments. Third parties, including non-practicing patent holders, have from time to time claimed, and could claim in the future, that our activities or our customers’ ecommerce sites infringe patents they now hold or might obtain in the future, and, in most cases, we have agreed to indemnify our customers against claims that our products or the use of our products infringe the intellectual property rights of third parties. See “Risk Factors—We could be required to stop selling or using a product or service and/or incur substantial costs as a result of any claim of violation of another party’s intellectual property or proprietary rights.”

 

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Employees

As of December 31, 2013 we had 189 employees of which 22 were in transaction processing, 47 were in technology and operations, 49 were in research and development, 40 were in sales and marketing and 31 were in general and administrative positions. None of our employees are covered by a collective bargaining agreement. We have never experienced a strike or similar work stoppage, and we consider our relations with our employees to be good.

Properties

Our principal corporate offices are located in New York City, New York. We currently occupy two floors approximating 22,000 square feet of space under a lease that expires in November 2020. We occupy an additional leased facility, approximating 12,000 square feet of space, in Tel Aviv, Israel for our research and development operations. We also lease office space in Toronto, Canada and Shanghai, China. We believe that our facilities are suitable for our current needs and that additional or substitute space will be readily available, on commercially reasonable terms, as needed to support the expansion of our business.

Legal Proceedings

We are subject to various legal proceedings that have arisen or may arise in the ordinary course of business. Although some of these proceedings may result in adverse decisions or settlements, we believe that the final disposition of such matters will not have a material effect on our business or consolidated financial statements. For information concerning our indemnification obligations to customers against which patent infringement claims have been or may be asserted, see “Risk Factors—We could be required to stop selling or using a product or service and/or incur substantial costs as a result of any claim of violation of another party’s intellectual property or proprietary rights.”

 

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MANAGEMENT

Executive Officers and Directors

The following table sets forth the names, ages and positions of our executive officers and directors as of December 31, 2013:

 

Name

   Age     

Position

Michael A. DeSimone

     47       Chief Executive Officer and Director

Edwin A. Neumann

     46       Chief Financial Officer

Kris Green

     38       Chief Strategy Officer

Brian Singh Dhatt

     37       Chief Technology Officer

Michael J. Ganci

     47       Executive Vice President, Client Management

Daniel T. Ciporin(2)(3)

     56       Chairman of the Board of Directors

William G. Bock(1)

     63       Director

Stephen J. Getsy(1)(3)

     68       Director

Isaac Hillel(2)(3)

     55       Director

George H. Spencer, III(1)(2)

     50       Director

Ofer Timor

     61       Director

 

(1) Member of the Audit Committee
(2) Member of the Compensation Committee
(3) Member of the Corporate Governance and Nominating Committee

Michael A. DeSimone has served as our chief executive officer and a member of our board of directors since May 2006. From September 2004 to May 2006, Mr. DeSimone served as our senior vice president of sales and marketing. Prior to joining our company, Mr. DeSimone served as vice president of operations and business solutions, a division of Travelex Limited, which specializes in foreign currency exchange. We believe that Mr. DeSimone is qualified to serve as a director based on the perspective and experience he brings as our chief executive officer and his experience as a seasoned executive.

Edwin A. Neumann has served as our chief financial officer since December 2010. Prior to joining our company, from December 2001 to December 2010, Mr. Neumann held several key executive roles at Charming Shoppes, Inc., a multi-brand, multi-channel apparel retailer, and was most recently senior vice president and chief operating officer at Charming Direct, its ecommerce division.

Kris Green has served as our chief strategy officer since January 2012. From January 2009 to January 2012, Mr. Green served as our chief marketing officer. From February 2007 to January 2009, Mr. Green served as a business development and marketing consultant to our company. From August 2001 to January 2007, Mr. Green held key sales, product development and finance roles at Canada Post Borderfree, a cross-border ecommerce company, which our company acquired in March 2012.

Brian Singh Dhatt has served as our chief technology officer since March 2013. Prior to joining our company, from November 2010 to March 2013, Brian served as Vice President of Product and Engineering for Gilt City, an online sales site specializing in localized, lifestyle-themed offers, and a subsidiary of Gilt Groupe, Inc. From May 2012 to March 2013, Mr. Dhatt also served in the same role for Jetsetter, an online sales site that provides members offers on travel experiences, and a subsidiary of Gilt Groupe, Inc. From April 2006 to April 2010, Mr. Dhatt served as the Chief Technology Officer at Sugar, Inc. (currently named POPSUGAR Inc.), a company which specializes in online publishing in the fashion and culture space.

Michael J. Ganci has served as our executive vice president of client management since September 2013. Prior to joining our company, Michael spent 19 years at IBM where he held various leadership positions in IBM’s Client Management, Retail Global Services and Distribution Sector Industry Solutions groups. Most

 

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recently Michael comes to us from eBay’s Enterprise Group (formerly GSI Commerce) where he held various senior roles in client management and professional services working with over 80 brands and retailers such as Polo Ralph Lauren, Dick’s Sporting Goods, Toys R Us, Petsmart, Zales, Radio Shack, BBW and Fifth & Pacific.

Daniel T. Ciporin has served as our chairman of our board of directors since April 2010. Since March 2007, Mr. Ciporin has held various roles at Canaan Partners, a venture capital firm, and is most recently a general partner at the firm. From March 2006 to March 2007, Mr. Ciporin served as chairman of the Internet Lab, a U.S.-Israeli incubator for early-stage consumer internet startups. From January 1999 to June 2005, Mr. Ciporin was the former chairman and chief executive officer of Shopping.com, an online comparison shopping website, which eBay acquired in August 2005. From June 1997 to January 1999, Mr. Ciporin served as senior vice president of MasterCard International, where he managed global debit services. We believe that Mr. Ciporin is qualified to serve as a director based on his experience as a seasoned investor and a current and former director of many companies and his knowledge of the industry in which we operate.

William G. Bock has been a member of our board of directors since July 2012. Mr. Bock is President of Silicon Laboratories Inc. (NASDAQ: SLAB). He is also a member of the board of directors of Silicon Laboratories Inc., where he previously served as senior vice president and chief financial officer from 2006 to 2011. Mr. Bock is a member of the board of directors of Entropic Communications (NASDAQ: ENTR) where he is a member of its audit committee. Mr. Bock also previously served as chairman of the board of directors of Convio (NASDAQ:CNVO) until its acquisition by Blackbaud in April 2012. Mr. Bock is also a senior advisor to Foros, a financial services firm that provides mergers & acquisitions and corporate financial advisory services. Mr. Bock is also a director and advisor for a number of venture capital backed private technology companies. Mr. Bock co-founded the Entrepreneurs Foundation of Central Texas in 1999 and continues to serve as its chairman. Mr. Bock participated in the venture capital industry from 2001 to 2006, primarily as a general partner with CenterPoint Ventures. Before his venture capital career, Mr. Bock held senior executive positions with three venture-backed companies: Dazel Corporation, where Mr. Bock was president and chief executive officer until it was acquired by Hewlett Packard; Tivoli Systems, where Mr. Bock was executive vice president and chief operating officer, through its initial public offering until it was acquired by IBM; and Convex Computer Corporation, which completed an initial public offering, where Mr. Bock served initially as senior vice president and chief financial officer and subsequently as senior vice president of worldwide sales. Mr. Bock began his career with Texas Instruments. We believe that Mr. Bock is qualified to serve as a director based on his service on other public company boards, broad industry experience, and extensive financial leadership experience.

Stephen J. Getsy has been a member of our board of directors since December 2003. Mr. Getsy serves as chief executive officer of On-Line Ventures, Inc., a private equity investment and development firm, which he founded in November 1993. Mr. Getsy has served on the boards of directors of several public and private companies. Additionally, Mr. Getsy has held technical and senior management positions in the information technology industry with companies such as IBM (NYSE: IBM), ADP (NYSE: ADP) and Fiserv (NASDAQ: FISV). We believe that Mr. Getsy is qualified to serve as a director based on his service on other public company boards and his experience in the industry in which we operate.

Isaac Hillel has been a member of our board of directors since March 2001. Mr. Hillel has been with Pitango Venture Capital since 2000 and is currently a managing general partner. Prior to joining Pitango, Mr. Hillel served as Executive Vice President at NEC Computers (formerly known as Packard Bell NEC), an electronics and computing solutions company, where he oversaw its computer divisions in Europe, the Middle East and Africa. Mr. Hillel currently serves on the boards of directors of several private companies. We believe that Mr. Hillel is qualified to serve as a director based on his experience as a seasoned investor and a current and former director of many companies and his knowledge of the industry in which we operate.

George H. Spencer, III has served as a member of our board of directors since December 2003. Mr. Spencer co-founded Seyen Capital in 2006 and has been a managing director since its formation.

 

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Mr. Spencer also serves as a senior consultant to Adams Street Partners, LLC, which he co-founded and where he served as a Partner from 1999 to October 2006. Mr. Spencer has served on the boards of directors of several companies, including SPS Commerce (NASDAQ: SPSC), Convio and several other private companies. We believe that Mr. Spencer is qualified to serve as a director based on his experience as a seasoned investor and a current and former director of several companies and his knowledge of the industry in which we operate.

Ofer Timor has served as a member of our board of directors since December 2004. Mr. Timor co-founded Inimiti, a venture capital firm, in 2012, and has been a managing partner since its formation. Prior to that, Mr. Timor co-founded Delta Ventures Ltd. in 1999, and has been a managing partner since its formation. Prior to Delta Ventures, Mr. Timor was President of Jacada Ltd. (formerly known as Client/Server Technology Ltd.), a software and services company, from 1994 to 1999. Mr. Timor has served on the boards of directors of several private companies. We believe that Mr. Timor is qualified to serve as a director based on his experience as a seasoned investor and a current and former director of several companies and his knowledge of the industry in which we operate.

There are no family relationships among any of our directors or executive officers.

Board Composition

Our board of directors is currently composed of seven members. Our certificate of incorporation and bylaws to be effective upon the closing of this offering provide that the number of our directors shall be fixed from time to time by a resolution of the majority of our board of directors. Upon completion of this offering, our board of directors will be divided into three staggered classes of directors. At each annual meeting of stockholders, a class of directors will be elected for a three-year term to succeed the same class of directors whose terms are then expiring. The terms of the directors will expire upon the election and qualification of successor directors at the annual meeting of stockholders to be held during 2015 for the Class I directors, 2016 for the Class II directors and 2017 for the Class III directors.

 

    Our Class I directors will be Messrs. Spencer, Ciporin and Getsy.

 

    Our Class II directors will be Messrs. Timor and Hillel.

 

    Our Class III directors will be Messrs. DeSimone and Bock.

The division of our board of directors into three classes with staggered three-year terms may delay or prevent a change of our management or a change of control. See the section of this prospectus captioned “Description of Capital Stock—Anti-Takeover Effects of Delaware Law and Our Certificate of Incorporation and Bylaws” for a discussion of other anti-takeover provisions found in our certificate of incorporation and bylaws to be effective upon the closing of this offering.

Director Independence

Under the rules of the NASDAQ Global Market, or NASDAQ, independent directors must comprise a majority of a listed company’s board of directors within a specified period of the completion of its offering. In addition, the rules of NASDAQ require that, subject to specified exceptions, each member of a listed company’s audit, compensation and nominating and corporate governance committees be independent. Under the rules of NASDAQ, a director will only qualify as an “independent director” if, in the opinion of that company’s board of directors, that person does not have a relationship that would interfere with the exercise of independent judgment in carrying out the responsibilities of a director.

Audit committee members must also satisfy the independence criteria set forth in Rule 10A-3 under the Securities Exchange Act of 1934, as amended. In order to be considered independent for purposes of Rule 10A-3, a member of an audit committee of a listed company may not, other than in his or her capacity as a member of

 

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the audit committee, the board of directors or any other board committee: (1) accept, directly or indirectly, any consulting, advisory or other compensatory fee from the listed company or any of its subsidiaries or (2) be an affiliated person of the listed company or any of its subsidiaries.

On February 28, 2014, our board of directors undertook a review of its composition, the composition of its committees and the independence of each director. Based upon information requested from and provided by each director concerning his background, employment and affiliations, our board of directors has determined that none of Messrs. Ciporin, Bock, Getsy, Hillel, Spencer or Timor, representing six of our seven directors, has a relationship that would interfere with the exercise of independent judgment in carrying out the responsibilities of a director and that each of these directors is “independent” as that term is defined under the rules of NASDAQ. Our board of directors also determined that Messrs. Bock, Spencer and Getsy, who comprise our audit committee, Messrs. Spencer, Ciporin and Hillel, who comprise our compensation committee, and Messrs. Hillel, Ciporin and Getsy, who comprise our corporate governance and nominating committee, satisfy the independence standards for those committees established by applicable SEC rules and the rules of NASDAQ. In making this determination, our board of directors considered the relationships that each non-employee director has with our company and all other facts and circumstances our board of directors deemed relevant in determining their independence, including the beneficial ownership of our capital stock by each non-employee director.

Board Leadership Structure and Role of the Board in Risk Oversight

The positions of chairman of the board and chief executive officer are currently separated at Borderfree. We believe that separating these positions allows our chief executive officer to focus on our day-to-day business, while allowing the chairman of the board to lead the board of directors in its fundamental role of providing advice to and independent oversight of management. Our board of directors recognizes the time, effort and energy that the chief executive officer is required to devote to his position in the current business environment, as well as the commitment required to serve as our chairman, particularly as the board of directors’ oversight responsibilities continue to grow. While our certificate of incorporation which will be effective upon the completion of this offering, and corporate governance guidelines do not require that our chairman and chief executive officer positions be separate, our board of directors believes that having separate positions is the appropriate leadership structure for us at this time and demonstrates our commitment to good corporate governance.

One of the key functions of our board of directors is informed oversight of our risk management process. Our board of directors does not have a standing risk management committee, but rather administers this oversight function directly through the board of directors as a whole, as well as through its standing committees that address risks inherent in their respective areas of oversight. In particular, our board of directors is responsible for monitoring and assessing strategic risk exposure. Our audit committee is responsible for reviewing and discussing our major financial risk exposures and the steps our management has taken to monitor and control these exposures, including guidelines and policies with respect to risk assessment and risk management. Our audit committee also monitors compliance with legal and regulatory requirements, in addition to oversight of the performance of our external audit function. Our corporate governance and nominating committee monitors the effectiveness of our corporate governance guidelines. Our compensation committee reviews and discusses the risks arising from our compensation philosophy and practices applicable to all employees that are reasonably likely to have a materially adverse effect on us.

Board Committees

Our board of directors has an audit committee, a compensation committee and a corporate governance and nominating committee, each of which has the composition and responsibilities described below. The audit committee, compensation committee and corporate governance and nominating committee all operate under charters approved by our board of directors, which will be available on our website upon the closing of this offering.

 

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Audit Committee

Our audit committee oversees our corporate accounting and financial reporting process and assists the board of directors in monitoring our financial systems and our legal and regulatory compliance. Our audit committee will also:

 

    oversee the work of our independent auditors;

 

    approve the hiring, discharging and compensation of our independent auditors;

 

    approve engagements of the independent auditors to render any audit or permissible non-audit services;

 

    review the qualifications and independence of the independent auditors;

 

    monitor the rotation of partners of the independent auditors on our engagement team as required by law;

 

    review our consolidated financial statements and review our critical accounting policies and estimates;

 

    review the adequacy and effectiveness of our internal controls; and

 

    review and discuss with management and the independent auditors the results of our annual audit and our interim consolidated financial statements.

The members of our audit committee are Messrs. Bock, Spencer and Getsy. Mr. Bock is our audit committee chairman. Our board of directors has concluded that the composition of our audit committee meets the requirements for independence under, and the functioning of our audit committee complies with, the current requirements of and SEC rules and regulations, and Mr. Bock is our audit committee financial expert as defined under SEC rules and regulations.

Compensation Committee

Our compensation committee oversees our corporate compensation programs. The compensation committee will also:

 

    review and approve corporate goals and objectives relevant to compensation of our chief executive officer and other executive officers;

 

    evaluate the performance of our executive officers in light of established goals and objectives;

 

    review and recommend compensation of our executive officers based on its evaluations;

 

    review and recommend compensation of our directors; and

 

    administer the issuance of stock options and other awards under our stock plans.

The members of our compensation committee are Messrs. Spencer, Ciporin and Hillel. Mr. Spencer is the chairman of our compensation committee. Our board of directors has determined that each of Messrs. Spencer and Ciporin is “independent” for compensation committee purposes as that term is defined under the applicable rules, and before the expiration of the phase-in period applicable to initial public offerings under the applicable rules, all members of our compensation committee will be “independent” for compensation committee purposes.

Corporate Governance and Nominating Committee

Our corporate governance and nominating committee oversees and assists our board of directors in reviewing and recommending corporate governance policies and nominees for election to our board of directors. The corporate governance and nominating committee will also:

 

    evaluate and make recommendations regarding the organization and governance of the board of directors and its committees;

 

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    assess the performance of members of the board of directors and make recommendations regarding committee and chair assignments;

 

    recommend desired qualifications for board of directors membership and conduct searches for potential members of the board of directors; and

 

    review and make recommendations with regard to our corporate governance guidelines.

The members of our corporate governance and nominating committee are Messrs. Hillel, Ciporin and Getsy. Mr. Hillel is the chairman of our corporate governance and nominating committee. Our board of directors has determined that each member of our corporate governance and nominating committee is independent under the applicable rules of NASDAQ.

Our board of directors may from time to time establish other committees.

Director Compensation

The following table presents the total compensation for each person who served as a non-employee member of our board of directors during 2013. Other than as set forth in the table and described more fully below, we did not pay any compensation, make any equity awards or non-equity awards to, or pay any other compensation to any of the non-employee members of our board of directors in 2013. Mr. DeSimone, who is also our chief executive officer, receives no compensation for his services as a director and, consequently, is not included in this table. The compensation received by Mr. DeSimone as our employee during 2013 is set forth in the section of this prospectus captioned “Executive Compensation—2013 Summary Compensation Table.”

In 2013, we did not maintain any standard fee arrangements for the non-employee members of our board of directors for their service as a director.

 

Name

   Fees Earned or
Paid in Cash
    Option
Awards(1)
     Total  

Daniel T. Ciporin

   $ 80,000 (2)    $     —         $ 80,000   

William G. Bock

     —          —           —     

Stephen J. Getsy

     —          —           —     

Isaac Hillel

     —          —           —     

George H. Spencer, III

     —          —           —     

Ofer Timor

     —          —           —     

 

(1) The amounts reported in the Option Awards column represent the grant date fair value of the stock options granted to the non-employee directors during 2013, computed in accordance with ASC Topic 718. The assumptions used in calculating the grant date fair value of the stock options reported in the Option Awards column are set forth in Note 11 in the Notes to Consolidated Financial Statements included elsewhere in this prospectus. The amounts reported in this column reflect the accounting cost for these stock-based awards, and do not correspond to the actual economic value that may be received by the non-employee directors from the awards.
(2) Represents annual fees paid by us to Mr. Ciporin pursuant to his independent consultant services agreement with us, dated October 31, 2008 and amended on September 21, 2010. This agreement will be terminated prior to completion of this offering at which time all compensation to Mr. Ciporin will be pursuant to the director compensation policy we will adopt in connection with the offering. See the section of this prospectus captioned “Certain Relationships and Related Party Transactions—Independent Consultant Services Agreement” for additional information.

In March 2014, stock option grants covering 17,944 shares were issued to each of our non-employee directors (for a total of 107,664 shares issued to our non-employee directors), to be effective immediately following effectiveness of the registration statement of which this prospectus is a part.

Our policy has been and will continue to be to reimburse our non-employee directors for their travel, lodging and other reasonable expenses incurred in attending meetings of our board of directors and committees of the board of directors.

 

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We have adopted a new non-employee director compensation policy that became effective upon the effectiveness of the registration statement of which this prospectus is a part. Pursuant to this policy, upon election to our board, each of our non-employee directors will be granted an option to purchase $182,500 worth of equity awards (equal to approximately 11,406 shares, based on the initial public offering price of $16.00 per share), subject to monthly vesting over a three-year period from the vesting start date. In addition, each of these directors who has served as a director for at least six months prior to our annual stockholder meeting will be granted, annually, an option to purchase $85,000 worth of equity awards (equal to approximately 5,312 shares, based on the initial public offering price of $16.00 per share), subject to monthly vesting over a one-year period from the vesting start date. The exercise price of the options will be greater than or equal to the fair market value of a share of our common stock at the time of grant. Each of these directors will also annually receive $30,000 for general availability and participation in meetings and conference calls of our board of directors, to be paid quarterly. Additionally, the chairperson of our board will annually receive $15,000, the audit committee chairperson will annually receive $15,000, an audit committee member will annually receive $5,000, the compensation committee chairperson will annually receive $10,000, a compensation committee member will annually receive $3,750, the nominating and corporate governance committee chairperson will annually receive $5,000 and a nominating and corporate governance committee member will annually receive $2,500.

Code of Business Conduct and Ethics

Prior to the completion of this offering, we expect to adopt a code of business conduct and ethics that is applicable to all of our employees, officers and directors including our chief executive officer and senior financial officers, which will be available on our website upon the closing of this offering.

Compensation Committee Interlocks and Insider Participation

During 2013, our compensation committee was comprised of Messrs. Spencer, Ciporin and Hillel.

None of the members of our compensation committee is an officer or employee of our company. None of our executive officers currently serves, or in the past year has served, as a member of the board of directors or compensation committee of any entity that has one or more executive officers serving on our board of directors or compensation committee.

 

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EXECUTIVE COMPENSATION

Executive Compensation Overview

Historically, our executive compensation program has reflected our growth and development-oriented corporate culture. To date, the compensation of Mr. DeSimone, our chief executive officer, and the other executive officers identified in the Summary Compensation Table below, or the named executive officers, has consisted of a combination of base salary, bonuses and long-term incentive compensation in the form of stock options. Our named executive officers and all salaried employees are also eligible to receive health and welfare benefits. Our chief executive officer and chief strategy officer have employment agreements, which include severance provisions, with us. Our chief financial officer is entitled to severance upon termination. As we transition from a private company to a publicly-traded company, we have engaged the services of an independent executive compensation consulting firm to review our current compensation plans and procedures and to provide additional information about comparative compensation offered by peer companies, market survey information and information about trends in executive compensation. At a minimum, we expect to review executive compensation annually with input from a compensation consultant. As part of this review process, we expect the board of directors and the compensation committee to apply our values and philosophy, while considering the compensation levels needed to ensure our executive compensation program remains competitive. We will also review whether we are meeting our retention objectives and the potential cost of replacing a key employee.

Summary Compensation Table

The following table presents information regarding the total compensation awarded to, earned by, and paid to each individual who served as our chief executive officer at any time during the last completed fiscal year and the two most highly compensated executive officers (other than the chief executive officer) who were serving as executive officers at the end of the last completed fiscal year for services rendered to us in all capacities for the years ended December 31, 2012 and 2013. These individuals are the named executive officers for 2012 and 2013.

 

Name and Principal Position

   Year      Salary ($)      Non-Equity
Incentive Plan
Compensation
($)(2)
     All other
Compensation
($)(3)
     Total ($)  

Michael A. DeSimone

Chief Executive Officer

    

 

2012

2013

  

  

    

 

300,000

341,667

  

  

    

 

200,000

109,375

  

  

    

 

—  

2,550

  

  

    

 

500,000

453,592

  

  

Edwin A. Neumann

Chief Financial Officer

    

 

2012

2013

  

  

    

 

290,000

298,333

  

  

    

 

140,000

75,000

  

  

    

 

—  

2,550

  

  

    

 

430,000

375,883

  

  

Kris Green (1)

Chief Strategy Officer

    

 

2012

2013

  

  

    

 

251,975

235,350

  

  

    

 

163,044

70,605

  

  

    

 

—  

—  

  

  

    

 

415,019

305,955

  

  

 

(1) Mr. Green is paid in Canadian dollars and his compensation has been converted into U.S. dollars using the currency exchange rate as of December 31, 2012 of 1 Canadian dollar to 1.0079 U.S. dollars, and as of December 31, 2013 of 1 Canadian dollar to 0.9414 U.S. dollars.
(2) The amounts reported reflect performance-based payments awarded based on the achievement of certain corporate and individual performance goals under our executive bonus plan.
(3) The amounts reported reflect a discretionary match made by us based on eligible compensation related to the Borderfree, Inc. 401(k) Plan.

 

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Outstanding Equity Awards at Fiscal Year-End

The following table summarizes the outstanding equity awards held by each named executive officer as of December 31, 2013.

 

     Option Awards      Stock Awards  

Name

   Number of Securities
Underlying Unexercised
Options (#)
                  Number of
Shares or
Units of
Stock That
Have Not
Vested (#)
    Market
Value of
Shares or
Units of
Stock That
Have Not
Vested ($)
 
   Exercisable     Unexercisable     Option
Exercise
Price ($)
     Option
Expiration
Date
      

Michael A. DeSimone

     20,763 (7)      121,614        6.71         6/10/2023         104,478 (1)      1,446,431   

Edwin A. Neumann

     —          —          —           —           99,865 (2)      1,382,573   

Kris Green

     22,305 (3)      —          0.28         7/19/2017         —          —     
     119,952 (4)      —          0.28         3/4/2018         —          —     
     97,401 (5)      —          0.28         9/11/2018         —          —     
     82,676 (6)      24,579 (6)      0.28         12/13/2020         —          —     

 

(1) Represents shares acquired upon the exercise of a stock option with an early exercise feature. The shares vest in equal monthly installments over a four-year period beginning on August 31, 2010 and will become fully vested on July 31, 2014. Excludes options to purchase 142,377 shares of our common stock granted to Mr. DeSimone on June 10, 2013.
(2) Represents shares acquired upon the exercise of a stock option with an early exercise feature. The shares vest over a four-year period, with 25% of the shares vesting on December 12, 2011 and the remainder vesting in equal monthly installments through December 12, 2014.
(3) This stock option vested in equal monthly installments over a three-year period beginning on July 19, 2007 and became fully vested on June 19, 2010.
(4) This stock option vested in equal monthly installments over a three-year period beginning on March 4, 2008 and became fully vested on February 4, 2011.
(5) This stock option vested in equal monthly installments over a three-year period beginning on September 11, 2008 and became fully vested on August 11, 2011.
(6) This stock option vests in equal monthly installments over a four-year period beginning on December 13, 2010 and will become fully vested on November 13, 2014.
(7) This stock option vests in equal monthly installments over a four-year period beginning on June 30, 2013 and will become fully vested on May 31, 2017.

In March 2014, stock option grants covering a total of 255,087 shares were issued to our named executive officers, to be effective immediately following effectiveness of the registration statement of which this prospectus is a part, as follows:

 

    Michael A. DeSimone – 139,520;

 

    Edwin A. Neumann – 48,502; and

 

    Kris Green – 67,065.

Compensation Risk Assessment

We believe that although a portion of the compensation provided to our executive officers and other employees is performance-based, our executive compensation program does not encourage excessive or unnecessary risk taking. This is primarily due to the fact that our compensation programs are designed to encourage our executive officers and other employees to remain focused on both short-term and long-term strategic goals, in particular in connection with our pay-for-performance compensation philosophy. As a result, we do not believe that our compensation programs are reasonably likely to have a material adverse effect on us.

 

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Employee Benefit Plans

2014 Stock Option and Incentive Plan

In March 2014, our board of directors adopted our 2014 Stock Option and Incentive Plan, or the 2014 Plan, which was subsequently approved by our stockholders. The 2014 Plan became effective in connection with this offering. The 2014 Plan will replace the 2011 Stock Option and Grant Plan, or the 2011 Plan, as our board of directors has determined not to make additional awards under that plan following the consummation of our initial public offering. Our 2014 Plan provides flexibility to our compensation committee to use various equity-based incentive awards as compensation tools to motivate our workforce.

We initially reserved 1,920,000 shares of our common stock, or the Initial Limit, for the issuance of awards under the 2014 Plan. The 2014 Plan provides that the number of shares reserved and available for issuance under the plan will automatically increase each January 1, beginning on January 1, 2015, by 5% of the outstanding number of shares of our common stock on the immediately preceding December 31 or such lesser number of shares as determined by our compensation committee, or the Annual Increase. This number is subject to adjustment in the event of a stock split, stock dividend or other change in our capitalization.

The shares we issue under the 2014 Plan will be authorized but unissued shares or shares that we reacquire. The shares of common stock underlying any awards that are forfeited, cancelled, held back upon exercise or settlement of an award to satisfy the exercise price or tax withholding, reacquired by us prior to vesting, satisfied without any issuance of stock, expire or are otherwise terminated (other than by exercise) under the 2014 Plan and 2011 Plan will be added back to the shares of common stock available for issuance under the 2014 Plan.

Stock options and stock appreciation rights with respect to no more than 1,000,000 shares of stock may be granted to any one individual in any one calendar year and the maximum “performance-based award” payable to any one individual under the 2014 Plan is 1,000,000 shares of stock or $3,000,000 in the case of cash-based awards. The maximum aggregate number of shares that may be issued in the form of incentive stock options shall not exceed the Initial Limit cumulatively increased on January 1, 2015 and on each January 1 thereafter by the lesser of the Annual Increase for such year or 2,000,000 shares of common stock.

The 2014 Plan will be administered by our compensation committee. Our compensation committee has full power to select, from among the individuals eligible for awards, the individuals to whom awards will be granted, to make any combination of awards to participants, and to determine the specific terms and conditions of each award, subject to the provisions of the 2014 Plan. Persons eligible to participate in the 2014 Plan will be those full or part-time officers, employees, non-employee directors and other key persons (including consultants) as selected from time to time by our compensation committee in its discretion.

The 2014 Plan permits the granting of both options to purchase common stock intended to qualify as incentive stock options under Section 422 of the Code and options that do not so qualify. The option exercise price of each option will be determined by our compensation committee but may not be less than 100% of the fair market value of our common stock on the date of grant. The term of each option will be fixed by our compensation committee and may not exceed 10 years from the date of grant. Our compensation committee will determine at what time or times each option may be exercised.

Our compensation committee may award stock appreciation rights subject to such conditions and restrictions as we may determine. Stock appreciation rights entitle the recipient to shares of common stock, or cash, equal to the value of the appreciation in our stock price over the exercise price. The exercise price of each stock appreciation right may not be less than 100% of the fair market value of the common stock on the date of grant.

Our compensation committee may award restricted shares of common stock and restricted stock units to participants subject to such conditions and restrictions as it may determine. These conditions and restrictions may

 

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include the achievement of certain performance goals and/or continued employment with us through a specified vesting period. Our compensation committee may also grant shares of common stock that are free from any restrictions under the 2014 Plan. Unrestricted stock may be granted to