UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

______________________________________

FORM 10-Q

______________________________________

(Mark One)

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended April 30, 2020

or

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                 to                

Commission File Number: 001-38465

______________________________________

DOCUSIGN, INC.

(Exact name of registrant as specified in its charter)

______________________________________

Delaware			91-2183967
(State or Other Jurisdiction of Incorporation)			(I.R.S. Employer Identification Number)
221 Main St.	Suite 1550	San Francisco	California	94105
(Address of Principal Executive Offices)				(Zip Code)

(415) 489-4940

(Registrant’s Telephone Number, Including Area Code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol	Name of each exchange on which registered
Common Stock, par value $0.0001 per share	DOCU	The Nasdaq Global Select Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Exchange Act during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒    No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒    No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

☒	Large accelerated filer	☐	Accelerated filer
☐	Non-accelerated filer	☐	Smaller reporting company
		☐	Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes ☐    No ☒

The registrant has 183,508,855 shares of common stock, par value $0.0001, outstanding at May 29, 2020.

DOCUSIGN, INC.

TABLE OF CONTENTS

	Note Regarding Forward-Looking Statements
PART I - FINANCIAL INFORMATION
Item 1.	Financial Statements (unaudited)
	Condensed Consolidated Balance Sheets as of April 30, 2020 and January 31, 2020	5
	Condensed Consolidated Statements of Operations and Comprehensive Loss for the Three Months Ended April 30, 2020 and 2019	6
	Condensed Consolidated Statement of Stockholders' Equity for the Three Months Ended April 30, 2020 and 2019	7
	Condensed Consolidated Statements of Cash Flows for the Three Months Ended April 30, 2020 and 2019	8
	Notes to Condensed Consolidated Financial Statements	10
Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	22
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	36
Item 4.	Controls and Procedures	36
PART II - OTHER INFORMATION
Item 1.	Legal Proceedings	37
Item 1A.	Risk Factors	37
Item 6.	Exhibits	62
	Exhibit Index	63
Signatures		64

2

NOTE REGARDING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which statements involve substantial risk and uncertainties. All statements contained in this Quarterly Report on Form 10-Q other than statements of historical fact, including statements regarding our future operating results and financial position, our business strategy and plans, market growth and trends, and our objectives for future operations, and the impact of the ongoing coronavirus pandemic (the “COVID-19 pandemic”) on our financial conditions and results of operations are forward-looking statements. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can identify forward-looking statements because they contain words such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “potential,” or “continue” or the negative of these words or other similar terms or expressions that concern our expectations, strategy, plans or intentions. Forward-looking statements contained in this Quarterly Report on Form 10-Q include, but are not limited to, statements about:

▪our ability to effectively sustain and manage our growth and future expenses, and our ability to achieve and maintain future profitability;

▪our expectations regarding the impact of the COVID-19 pandemic on our business;

▪our ability to attract new customers and to maintain and expand our existing customer base;

▪our ability to scale and update our software suite to respond to customers’ needs and rapid technological change;

▪the effects of increased competition on our market and our ability to compete effectively;

▪our ability to expand use cases within existing customers and vertical solutions;

▪our ability to expand our operations and increase adoption of our software suite internationally;

▪our ability to strengthen and foster our relationship with developers;

▪our ability to expand our direct sales force, customer success team and strategic partnerships around the world;

▪our ability to identify targets for and execute potential acquisitions;

▪our ability to successfully integrate the operations of businesses we may acquire, or to realize the anticipated benefits of such acquisitions;

▪our ability to maintain, protect and enhance our brand;

▪the sufficiency of our cash and cash equivalents to satisfy our liquidity needs;

▪our failure or the failure of our software suite of services to comply with applicable industry standards, laws and regulations;

▪our ability to maintain, protect and enhance our intellectual property;

▪our ability to successfully defend litigation against us;

▪our ability to attract large organizations as users;

▪our ability to maintain our corporate culture;

▪our ability to offer high-quality customer support;

▪our ability to hire, retain and motivate qualified personnel;

▪our ability to estimate the size and potential growth of our target market; and

▪our ability to maintain proper and effective internal controls.

In addition, statements that “we believe” and similar statements reflect our beliefs and opinions on the relevant subject. These statements are based upon information available to us as of the date of this Quarterly Report on Form 10-Q, and while we believe such information forms a reasonable basis for such statements, such information may be limited or incomplete, and our statements should not be read to indicate that we have conducted an exhaustive inquiry into, or review of, all potentially available relevant information. These statements are inherently uncertain, and investors are cautioned not to unduly rely upon these statements.

You should not rely upon forward-looking statements as predictions of future events. We have based the forward-looking statements contained in this Quarterly Report on Form 10-Q primarily on our current expectations and projections about future events and trends that we believe may affect our business, financial condition, results of operations, and prospects. The outcome of the events described in these forward-looking statements is subject to risks, uncertainties, and other factors described in the section titled “Risk Factors” and elsewhere in this Quarterly Report on Form 10-Q. Moreover, we operate in a very competitive and rapidly changing environment. New risks and uncertainties emerge from time to time, such as the COVID-19 pandemic. Many of the risks and uncertainties are currently elevated by, and may or will continue to be elevated by, the current COVID-19 pandemic. It is not possible for us to predict all risks and uncertainties that could have an impact on the forward-looking statements contained in this Quarterly Report on Form 10-Q. We cannot assure you that the results, events, and circumstances reflected in the forward-looking statements will be achieved or occur, and actual results, events, or circumstances could differ materially from those described in the forward-looking statements.

3

The forward-looking statements made in this Quarterly Report on Form 10-Q relate only to events as of the date on which such statements are made. We undertake no obligation to update any forward-looking statements after the date of this Quarterly Report on Form 10-Q or to conform such statements to actual results or revised expectations, except as required by law.

4

PART I - FINANCIAL INFORMATION

ITEM 1. CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

DOCUSIGN, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited)

(in thousands, except per share data)	April 30, 2020		January 31, 2020
Assets
Current assets
Cash and cash equivalents	$	442,237	$	241,203
Investments—current	315,712		414,939
Restricted cash	280		280
Accounts receivable	220,602		237,841
Contract assets—current	13,236		12,502
Prepaid expenses and other current assets	51,176		37,125
Total current assets	1,043,243		943,890
Investments—noncurrent	140,117		239,729
Property and equipment, net	134,811		128,293
Operating lease right-of-use assets	161,484		149,833
Goodwill	193,594		194,882
Intangible assets, net	52,241		56,500
Deferred contract acquisition costs—noncurrent	169,686		153,333
Other assets—noncurrent	26,312		24,678
Total assets	$	1,921,488	$	1,891,138
Liabilities and Stockholders’ Equity
Current liabilities
Accounts payable	$	21,504	$	28,144
Accrued expenses and other current liabilities	46,475		54,344
Accrued compensation	81,653		83,189
Contract liabilities—current	552,345		507,560
Operating lease liabilities—current	27,613		20,728
Total current liabilities	729,590		693,965
Convertible senior notes, net	472,162		465,321
Contract liabilities—noncurrent	11,287		11,478
Operating lease liabilities—noncurrent	173,750		162,432
Deferred tax liability—noncurrent	4,814		4,920
Other liabilities—noncurrent	7,097		6,695
Total liabilities	1,398,700		1,344,811
Commitments and contingencies (Note 10)
Stockholders’ equity
Preferred stock, $0.0001 par value; 10,000 shares authorized, 0 shares issued and outstanding as of April 30, 2020 and January 31, 2020	—		—
Common stock, $0.0001 par value; 500,000 shares authorized, 183,428 shares outstanding as of April 30, 2020; 500,000 shares authorized, 181,254 shares outstanding as of January 31, 2020	18		18
Additional paid-in capital	1,714,462		1,685,167
Accumulated other comprehensive loss	(6,703)		(1,673)
Accumulated deficit	(1,184,989)		(1,137,185)
Total stockholders’ equity	522,788		546,327
Total liabilities and stockholders’ equity	$	1,921,488	$	1,891,138

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

5

DOCUSIGN, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS (Unaudited)

	Three Months Ended April 30,
(in thousands, except per share data)	2020		2019
Revenue:
Subscription	$	280,922	$	201,458
Professional services and other	16,095		12,504
Total revenue	297,017		213,962
Cost of revenue:
Subscription	52,010		33,119
Professional services and other	22,022		18,900
Total cost of revenue	74,032		52,019
Gross profit	222,985		161,943
Operating expenses:
Sales and marketing	171,793		129,936
Research and development	54,234		37,183
General and administrative	38,811		37,261
Total operating expenses	264,838		204,380
Loss from operations	(41,853)		(42,437)
Interest expense	(7,560)		(7,156)
Interest income and other income, net	3,742		5,217
Loss before provision for income taxes	(45,671)		(44,376)
Provision for income taxes	2,133		1,346
Net loss	$	(47,804)	$	(45,722)
Net loss per share attributable to common stockholders, basic and diluted	$	(0.26)	$	(0.27)
Weighted-average number of shares used in computing net loss per share attributable to common stockholders, basic and diluted	182,978		172,101
Other comprehensive loss:
Foreign currency translation loss, net of tax	$	(5,189)	$	(1,631)
Unrealized gains on investments, net of tax	159		338
Other comprehensive loss	(5,030)		(1,293)
Comprehensive loss	$	(52,834)	$	(47,015)
Stock-based compensation expense included in costs and expenses:
Cost of revenue—subscription	$	3,864	$	2,282
Cost of revenue—professional services and other	4,125		3,440
Sales and marketing	24,665		18,102
Research and development	11,885		7,317
General and administrative	9,012		11,130

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

6

DOCUSIGN, INC.

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY (Unaudited)

	Common Stock			Additional Paid-In Capital		Accumulated Other Comprehensive Loss		Accumulated Deficit		Total Stockholders’ Equity
(in thousands)	Shares	Amount
Balances at January 31, 2020	181,254	$	18	$	1,685,167	$	(1,673)	$	(1,137,185)	$	546,327
Exercise of stock options	840	—		7,635		—		—		7,635
Settlement of RSUs	1,078	—		—		—		—		—
Tax withholding on RSU settlement	—	—		(46,723)		—		—		(46,723)
Employee stock purchase plan	256	—		13,590		—		—		13,590
Employee stock-based compensation expense	—	—		54,793		—		—		54,793
Net loss	—	—		—		—		(47,804)		(47,804)
Other comprehensive loss, net	—	—		—		(5,030)		—		(5,030)
Balances at April 30, 2020	183,428	$	18	$	1,714,462	$	(6,703)	$	(1,184,989)	$	522,788

	Common Stock			Additional Paid-In Capital		Accumulated Other Comprehensive Loss		Accumulated Deficit		Total Stockholders’ Equity
(in thousands)	Shares	Amount
Balances at January 31, 2019	169,303	$	17	$	1,545,088	$	(1,965)	$	(928,778)	$	614,362
Exercise of stock options	2,634	—		32,254		—		—		32,254
Settlement of RSUs	1,460	—		—		—		—		—
Tax withholding on RSU settlement	—	—		(56,137)		—		—		(56,137)
Employee stock purchase plans	231	—		10,563		—		—		10,563
Employee stock-based compensation expense	—	—		43,703		—		—		43,703
Net loss	—	—		—		—		(45,722)		(45,722)
Cumulative impact of Topic 842 adoption	—	—		—		—		(48)		(48)
Other comprehensive loss, net	—	—		—		(1,293)		—		(1,293)
Balances at April 30, 2019	173,628	$	17	$	1,575,471	$	(3,258)	$	(974,548)	$	597,682

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

7

DOCUSIGN, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited)

	Three Months Ended April 30,
(in thousands)	2020		2019
Cash flows from operating activities:
Net loss	$	(47,804)	$	(45,722)
Adjustments to reconcile net to net cash used in operating activities
Depreciation and amortization	14,039		11,971
Amortization of deferred contract acquisition and fulfillment costs	21,360		14,260
Amortization of debt discount and transaction costs	6,842		6,454
Non-cash operating lease costs	6,324		4,128
Stock-based compensation expense	53,551		42,271
Deferred income taxes	(104)		52
Other	504		(1,111)
Changes in operating assets and liabilities
Accounts receivable	17,239		57,414
Contract assets	(740)		(2,701)
Prepaid expenses and other current assets	(9,660)		(7,107)
Deferred contract acquisition and fulfillment costs	(41,037)		(20,487)
Other assets	(1,364)		541
Accounts payable	(2,554)		282
Accrued expenses and other liabilities	(916)		4,710
Accrued compensation	(1,536)		(19,869)
Contract liabilities	44,594		4,274
Operating lease liabilities	406		(3,705)
Net cash provided by operating activities	59,144		45,655
Cash flows from investing activities:
Purchases of marketable securities	—		(375,211)
Sales of marketable securities	28,986		—
Maturities of marketable securities	170,071		92,457
Purchases of strategic investments	—		(15,500)
Purchases of other investments	(3,000)		—
Purchases of property and equipment	(26,389)		(15,237)
Net cash provided by (used in) investing activities	169,668		(313,491)
Cash flows from financing activities:
Payment of tax withholding obligation on RSU settlement	(46,723)		(56,137)
Proceeds from exercise of stock options	7,635		32,254
Proceeds from employee stock purchase plan	13,590		10,563
Net cash used in financing activities	(25,498)		(13,320)
Effect of foreign exchange on cash, cash equivalents and restricted cash	(2,280)		(379)
Net increase (decrease) in cash, cash equivalents and restricted cash	201,034		(281,535)
Cash, cash equivalents and restricted cash at beginning of period	241,483		518,178
Cash, cash equivalents and restricted cash at end of period	$	442,517	$	236,643

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

8

DOCUSIGN, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Continued) (Unaudited)

	Three Months Ended April 30,
(in thousands)	2020		2019
Supplemental disclosure:
Cash paid for interest	$	1,438	$	1,414
Cash paid for operating lease liabilities	6,389		4,729
Cash paid for income taxes	416		131
Non-cash investing and financing activities:
Property and equipment in accounts payable and accrued expenses and other current liabilities	$	3,445	$	3,791
Operating lease right-of-use assets exchanged for lease obligations	18,745		53,653
Derecognition of build-to-suit lease	—		2,479

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

9

DOCUSIGN, INC.

Index for Notes to the Condensed Consolidated Financial Statements

Note 1	Summary of Significant Accounting Policies	11
Note 2	Revenue and Performance Obligations	13
Note 3	Fair Value Measurements	13
Note 4	Property and Equipment, Net	14
Note 5	Goodwill and Intangible Assets, Net	15
Note 6	Contract Balances	16
Note 7	Deferred Contract Acquisition and Fulfillment Costs	16
Note 8	Convertible Senior Notes	16
Note 9	Leases	17
Note 10	Commitments and Contingencies	18
Note 11	Stockholders' Equity	19
Note 12	Net Loss Per Share Attributable to Common Stockholders	20
Note 13	Income Taxes	21
Note 14	Geographic Information	21
Note 15	Subsequent Events	22

10

DOCUSIGN, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Note 1. Summary of Significant Accounting Policies

Organization and Description of Business

DocuSign, Inc. (“we,” “our” or “us”) was incorporated in the State of Washington in April 2003. We merged with and into DocuSign, Inc., a Delaware corporation, in March 2015.

We provide a platform that enables businesses of all sizes to digitally prepare, execute and act on agreements, thereby simplifying and accelerating the process of doing business.

Basis of Presentation and Principles of Consolidation

Our condensed consolidated financial statements include those of DocuSign, Inc. and our subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. The accompanying condensed consolidated financial statements have been prepared in accordance with United States (“U.S.”) generally accepted accounting principles (“GAAP”) for interim financial information. Certain information and note disclosures normally included in the financial statements prepared in accordance with GAAP have been condensed or omitted pursuant to the applicable rules and regulations of the Securities and Exchange Commission (“SEC”). Therefore, these unaudited interim consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes included in our 2020 Annual Report on Form 10-K.

Our condensed consolidated financial statements are unaudited and have been prepared on a basis consistent with that used to prepare the audited annual consolidated financial statements and, in our opinion, include all adjustments of a normal recurring nature necessary for the fair statement of our financial position, results of operations and cash flows. Our condensed consolidated balance sheet as of January 31, 2020 was derived from audited financial statements but does not include all disclosures required by GAAP. The results of operations for the three months ended April 30, 2020 are not necessarily indicative of the results to be expected for the year ending January 31, 2021.

Our fiscal year ends on January 31. References to fiscal 2021, for example, are to the fiscal year ending January 31, 2021. Certain prior year amounts have been reclassified to conform to current year presentation. These amounts were not material to any of the periods presented.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions in the condensed consolidated financial statements and notes thereto.

Significant items subject to such estimates and assumptions made by management include, but are not limited to, the determination of:

•the fair value of assets acquired and liabilities assumed in business combinations;

•the average period of benefit associated with deferred contract acquisition costs and fulfillment costs;

•the valuation of strategic investments;

•the fair value of certain stock awards issued;

•the fair value of the liability and equity components of convertible notes;

•the useful life and recoverability of long-lived assets;

•the discount rate used for operating leases; and

•the recognition, measurement and valuation of deferred income taxes.

The World Health Organization declared in March 2020 that the outbreak of the coronavirus disease named COVID-19 constitutes a pandemic. We have undertaken measures to protect our employees, partners and customers. There can be no assurance that these measures will be effective, however, or that we can adopt them without adversely affecting our business operations. In addition, the COVID-19 pandemic has created and may continue to create significant uncertainty in global financial markets, which may decrease technology spending, depress demand for our solutions and harm our business and results of operations. As of the date of issuance of the financial statements, we are not aware of any specific event or circumstance that would require us to update our estimates, judgments or revise the carrying value of our assets or liabilities.

11

These estimates may change, as new events occur and additional information is obtained, and are recognized in the condensed consolidated financial statements as soon as they become known. Actual results could differ from those estimates and any such differences may be material to our financial statements.

Significant Accounting Policies

There have been no changes to our significant accounting policies described in our 2020 Annual Report on Form 10-K that have had a material impact on our consolidated financial statements and related notes.

Concentration of Credit Risk

Our financial instruments that are exposed to concentrations of credit risk consist primarily of cash, cash equivalents, marketable securities and accounts receivable. Although we deposit our cash with multiple financial institutions, the deposits, at times, may exceed federally insured limits. We have not experienced any losses on our deposits of cash and cash equivalents. Cash equivalents consist of money market funds which are invested through financial institutions in the U.S. Management believes that the institutions are financially stable and, accordingly, minimal credit risk exists.

We perform ongoing credit evaluations of our customers, do not require collateral and maintain allowances for potential credit losses on customers’ accounts using the expected loss model.

Investments

Investments in marketable securities consist of commercial paper, corporate notes and bonds, as well as U.S. Treasury and government agency securities. Management determines the appropriate classification of investments at the time of purchase and reevaluates such determination at each balance sheet date. Marketable securities are classified as available-for-sale and are carried at fair value in the consolidated balance sheet and are classified as short-term or long-term based on their remaining contractual maturities.

We evaluate our investments with unrealized loss positions at the individual security level to determine whether the unrealized loss was related to credit or noncredit factors. We consider whether a credit loss exists based on the extent of the unrealized loss position, any adverse conditions specifically related to the security or the issuer's operating environment, pay structure of the security, the issuer's payment history and any changes in the issuer's credit rating. Estimated credit losses are determined using a discounted cash flow model and recorded as an allowance, with changes in expected credit losses on our investments recorded in “Interest income and other income, net” in the consolidated statements of operations and comprehensive loss. Unrealized gains and losses related to noncredit factors are reflected in “Other comprehensive income (loss)” on the consolidated balance sheets.

Recently Adopted Accounting Pronouncements

On February 1, 2020, we adopted Accounting Standards Update (“ASU”) No. 2016-13, Financial Instruments—Credit Losses (Topic 326). The FASB subsequently issued ASU No. 2019-04, Codification Improvements to Topic 326, Financial Instruments - Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments. These updates change the impairment model for most financial assets and will require the use of an expected loss model in place of the currently used incurred loss method. Under this model, entities will be required to estimate the lifetime expected credit loss on such instruments and record an allowance to offset the amortized cost basis of the financial asset, resulting in a net presentation of the amount expected to be collected on the financial asset. The effect of adopting ASU 2016-13 and ASU 2019-04 on our consolidated financial statements and related disclosures was not material for the three months ended April 30, 2020.

On February 1, 2020, we adopted ASU No. 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40), which aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal use software license). The accounting for the service element of a hosting arrangement that is a service contract is not affected by the amendments in this update. The impact of prospectively adopting ASU 2018-15 on our consolidated financial statements was not material for the three months ended April 30, 2020.

12

Other Recent Accounting Pronouncements

Other recently issued accounting pronouncements are not expected to have a material impact on our consolidated financial statements.

Note 2. Revenue and Performance Obligations

Subscription revenue is recognized over time and accounted for approximately 95% and 94% of our revenue for the three months ended April 30, 2020 and 2019.

As of April 30, 2020, the amount of the transaction price allocated to remaining performance obligations for contracts greater than one year was $784.9 million. We expect to recognize 54% of the transaction price allocated to remaining performance obligations within the 12 months following April 30, 2020, in our consolidated statement of operations and comprehensive loss.

Note 3. Fair Value Measurements

The following table summarizes our financial assets that are measured at fair value on a recurring basis:

	April 30, 2020
(in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Level 1:
Cash equivalents(1)
Money market funds	$	169,397	$	—	$	—	$	169,397
Level 2:
Available-for-sale securities
Commercial paper	9,472		20		—		9,492
Corporate notes and bonds	283,699		1,204		(523)		284,380
U.S. Treasury securities	53,062		310		—		53,372
U.S. government agency securities	108,313		320		(48)		108,585
Level 2 total	454,546		1,854		(571)		455,829
Total	$	623,943	$	1,854	$	(571)	$	625,226
	January 31, 2020
(in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Level 1:
Cash equivalents(1)
Money market funds	$	165,424	$	—	$	—	$	165,424
Level 2:
Available-for-sale securities
Commercial paper	14,919		7		(1)		14,925
Corporate notes and bonds	372,844		891		(31)		373,704
U.S. Treasury securities	90,697		153		(1)		90,849
U.S. government agency securities	175,086		153		(49)		175,190
Level 2 total	653,546		1,204		(82)		654,668
Total	$	818,970	$	1,204	$	(82)	$	820,092

(1) Included in “cash and cash equivalents” in our consolidated balance sheets as of April 30, 2020 and January 31, 2020, in addition to cash of $272.8 million and $75.8 million.

13

We use quoted prices in active markets for identical assets to determine the fair value of our Level 1 investments. The fair value of our Level 2 investments is determined using pricing based on quoted market prices or alternative market observable inputs.

The fair value of our available-for-sale securities as of April 30, 2020, by remaining contractual maturities, were as follows (in thousands):

Due in one year or less	$	315,712
Due in one to two years	140,117
	$	455,829

As of April 30, 2020, we had a total of 133 available-for-sale securities, with 43 securities in an unrealized loss position. An allowance for credit losses was deemed unnecessary for these securities, given the extent of the unrealized loss positions as well the issuers' high credit ratings and consistent payment history. As of January 31, 2020, we had 178 available-for-sale securities, none of which were considered to be other-than-temporarily impaired.

We had no liabilities measured at fair value on a recurring basis as of April 30, 2020 and January 31, 2020.

Convertible Senior Notes

As of April 30, 2020 and January 31, 2020, the estimated fair value of our 0.5% Convertible Senior Notes (the “Notes”) with aggregate principal amount of $575.0 million was $903.0 million and $743.5 million. We estimated the fair value based on the quoted market prices in an inactive market on the last trading day of the reporting period (Level 2). The Notes are recorded at face value less unamortized debt discount and transaction costs as “Convertible senior notes, net” on our consolidated balance sheets. Refer to Note 8 for further information.

Note 4. Property and Equipment, Net

Property and equipment consisted of the following:

(in thousands)	April 30, 2020		January 31, 2020
Computer and network equipment	$	74,146	$	66,937
Software, including capitalized software development costs	38,595		33,373
Furniture and office equipment	17,529		16,752
Leasehold improvements	69,327		59,564
	199,597		176,626
Less: Accumulated depreciation	(89,286)		(81,228)
	110,311		95,398
Work in progress	24,500		32,895
	$	134,811	$	128,293

As of April 30, 2020 and January 31, 2020, work in progress consisted primarily of capitalized costs of internally-developed software projects under development and leasehold improvements related to office build-out projects.

We capitalized $5.1 million and $5.9 million of internally developed software and implementation costs incurred in hosting arrangements for the three months ended April 30, 2020 and 2019. Such amounts included capitalized stock-based compensation of $1.2 million and $1.4 million in the three months ended April 30, 2020 and 2019.

Depreciation expense associated with property and equipment $9.8 million and $7.2 million for the three months ended April 30, 2020 and 2019.

14

Note 5. Goodwill and Intangible Assets, Net

The changes in the carrying amount of goodwill were as follows (in thousands):

Balance at January 31, 2020	$	194,882
Cumulative translation adjustment	(1,288)
Balance at April 30, 2020	$	193,594

Intangible assets consisted of the following:

	As of April 30, 2020							As of January 31, 2020
(in thousands, except years)	Weighted-average Remaining Useful Life (Years)	Estimated Fair Value		Accumulated Amortization		Acquisition-related Intangibles, Net		Estimated Fair Value		Accumulated Amortization		Acquisition-related Intangibles, Net
Existing technology	1.4	$	31,594	$	(26,191)	$	5,403	$	31,594	$	(25,164)	$	6,430
Tradenames / trademarks	0.0	2,419		(2,419)		—		2,419		(2,369)		50
Customer contracts & related relationships	7.3	65,782		(21,032)		44,750		65,782		(19,071)		46,711
Certifications	0.5	6,917		(6,575)		342		6,917		(6,229)		688
Maintenance contracts & related relationships	0.5	1,498		(1,478)		20		1,498		(1,403)		95
Backlog—Subscription	0.4	6,400		(5,308)		1,092		6,400		(4,508)		1,892
	6.5	$	114,610	$	(63,003)	51,607		$	114,610	$	(58,744)	55,866
Cumulative translation adjustment						634						634
Total						$	52,241					$	56,500

Amortization of finite-lived intangible assets was as follows:

	Three Months Ended April 30,
(in thousands)	2020		2019
Cost of subscription revenue	$	1,348	$	1,627
Sales and marketing	2,911		3,106
Total	$	4,259	$	4,733

As of April 30, 2020, future amortization of finite-lived intangibles that will be recorded in cost of revenue and operating expenses is estimated as follows:

Fiscal Period:	Amount (in thousands)
2021, remainder	$	9,559
2022	8,370
2023	6,023
2024	6,023
2025	6,023
Thereafter	15,609
Total	$	51,607

15

Note 6. Contract Balances

Contract assets represent amounts for which we have recognized revenue, pursuant to our revenue recognition policy, for contracts that have not yet been invoiced to our customers where there is a remaining performance obligation, typically for multi-year arrangements. Total contract assets were $14.2 million and $13.4 million as of April 30, 2020 and January 31, 2020, of which $0.9 million were noncurrent for both periods and included within “Other assets—noncurrent” on our condensed consolidated balance sheets. The change in contract assets reflects the difference in timing between our satisfaction of remaining performance obligations and our contractual right to bill our customers.

Contract liabilities consist of deferred revenue and include payments received in advance of performance under the contract. Such amounts are generally recognized as revenue over the contractual period. For the three months ended April 30, 2020 and 2019, we recognized revenue of $224.7 million and $157.0 million that was included in the corresponding contract liability balance at the beginning of the periods presented.

We receive payments from customers based upon contractual billing schedules. We record accounts receivable when the right to consideration becomes unconditional. Payment terms on invoiced amounts are typically 30 days.

Note 7. Deferred Contract Acquisition and Fulfillment Costs

The following table represents a rollforward of our deferred contract acquisition and fulfillment costs:

	Three Months Ended April 30,
(in thousands)	2020		2019
Deferred Contract Acquisition Costs
Beginning balance	$	155,697	$	115,985
Additions to deferred contract acquisition costs	34,158		17,401
Amortization of deferred contract acquisition costs	(16,941)		(13,150)
Cumulative translation adjustment	(1,533)		(1,103)
Ending balance	$	171,381	$	119,133
Deferred Contract Fulfillment Costs
Beginning balance	$	8,218	$	3,432
Additions to deferred contract fulfillment costs	6,879		3,086
Amortization of deferred contract fulfillment costs	(4,419)		(1,110)
Ending balance	$	10,678	$	5,408

Note 8. Senior Notes

In September 2018, we issued $575.0 million in aggregate principal amount of the Notes due in 2023, which included the initial purchasers’ exercise in full of their option to purchase an additional $75.0 million principal amount of the Notes, in a private placement to qualified institutional buyers in an offering exempt from registration under the Securities Act of 1933, as amended. The net proceeds from the issuance of the Notes were $560.8 million after deducting the initial purchasers’ discounts and transaction costs.

As of April 30, 2020, the conversion conditions described in our 2020 Annual Report on Form 10-K have not been met and therefore the Notes are not yet convertible.

16

The net carrying value of the liability component of the Notes was as follows:

(in thousands)	April 30, 2020		January 31, 2020
Principal	$	575,000	$	575,000
Less: unamortized debt discount	(95,132)		(101,461)
Less: unamortized transaction costs	(7,706)		(8,218)
Net carrying amount	$	472,162	$	465,321

As of April 30, 2020 and January 31, 2020, the net carrying amount of the equity component of the Notes was $131.3 million, net of $3.3 million transaction costs.

The interest expense recognized related to the Notes was as follows:

	Three Months Ended April 30,
(in thousands)	2020		2019
Contractual interest expense	$	718	$	710
Amortization of debt discount	6,329		5,970
Amortization of transaction costs	513