X0202 4 2004-12-23 0 0001066194 EGAIN COMMUNICATIONS CORP egan.ob 0001259394 NARANG PROMOD 345 E MIDDLEFIELD ROAD MOUNTAIN VIEW CA 94043 0 1 0 0 VP of Products & Technology Common Stock 2004-12-23 4 C 0 130970 0 A 0 D 6.75% Series A Cumulative Convertible Preferred Stock 2004-12-23 4 C 0 10 0 D 2004-12-23 Common Stock 130970 0 D On December 23,2004, the Company filed an amended and restated Certificate of Incorporation which had the effect of immediately converting each outstanding Share of 6.75% Series A Cumulative Convertible Preferred Stock into 13,097 shares of Common Stock. Expiration date field is not applicable. Promod Narang 2005-06-21