X0202 3 2004-08-05 0 0001111247 RIGHTNOW TECHNOLOGIES INC RNOW 0001258824 SUMMIT PARTNERS LLC C/O SUMMIT PARTNERS 222 BERKELEY STREET, 18TH FLR BOSTON MA 02116 0 0 1 1 Indirect GP of 10% Owner 0001239366 CHUNG PETER Y C/O SUMMIT PARTNERS 222 BERKELEY STREET, 18TH FLR BOSTON MA 02116 0 0 1 1 Indirect GP of 10% Owner 0001018062 EVANS BRUCE R C/O SUMMIT PARTNERS 222 BERKELEY STREET, 18TH FLR BOSTON MA 02116 0 0 1 1 Indirect GP of 10% Owner 0001018059 KORTSCHAK WALTER G C/O SUMMIT PARTNERS 222 BERKELEY STREET, 18TH FLR BOSTON MA 02116 0 0 1 1 Indirect GP of 10% Owner 0001018067 MANNION MARTIN J C/O SUMMIT PARTNERS 222 BERKELEY STREET, 18TH FLR BOSTON MA 02116 0 0 1 1 Indirect GP of 10% Owner 0001255672 MOHAN KEVIN P C/O SUMMIT PARTNERS 222 BERKELEY STREET, 18TH FLR BOSTON MA 02116 0 0 1 1 Indirect GP of 10% Owner 0001018057 ROBERTS THOMAS S C/O SUMMIT PARTNERS 222 BERKELEY STREET, 18TH FLR BOSTON MA 02116 0 0 1 1 Indirect GP of 10% Owner 0001018056 STAMPS E ROE IV C/O SUMMIT PARTNERS 222 BERKELEY STREET, 18TH FLR BOSTON MA 02116 0 0 1 1 Indirect GP of 10% Owner 0001255674 TRUSTEY JOSEPH F C/O SUMMIT PARTNERS 222 BERKELEY STREET, 18TH FLR BOSTON MA 02116 0 0 1 1 Indirect GP of 10% Owner 0001018073 WOODSUM STEPHEN G C/O SUMMIT PARTNERS 222 BERKELEY STREET, 18TH FLR BOSTON MA 02116 0 0 1 1 Indirect GP of 10% Owner Series A Preferred Stock 2004-08-05 Common Stock 230581 I By Summit Accelerator Fund, L.P. Series A Preferred Stock 2004-08-05 Common Stock 11889 I By Summit Accelerator Founders Fund, L.P. Series A Preferred Stock 2004-08-05 Common Stock 24195 I By Summit (SAF) Investors IV, L.P. Series B Preferred Stock 2004-08-05 Common Stock 1800760 I By Summit Accelerator Fund, L.P. Series B Preferred Stock 2004-08-05 Common Stock 92852 I By Summit Accelerator Founders Fund, L.P. Series B Preferred Stock 2004-08-05 Common Stock 116344 I By Summit (SAF) Investors IV, L.P. Automatically converts into Common Stock on a 1-for-1 basis upon the closing of the Issuer's initial public offering and has no expiration date. Summit Partners, L.L.C. is the general partner of Summit Accelerator Partners, L.P., which is a managing member of Summit Accelerator Partners, L.L.C., which is the general partner of Summit Accelerator Fund, L.P. and Summit Accelerator Founders Fund, L.P. Summit Partners, L.L.C. is also the general partner of Summit (SAF) Investors, IV, L.P. Summit Partners, L.L.C. has voting and dispositive authority over the shares held by each of these entities and, therefore, beneficially owns such shares. All persons listed here are members of Summit Partners, L.L.C. and disclaim beneficial ownership of the shares held by Summit Partners except to the extent of their pecuniary interest therein. /s/ Martin J Mannion, Power of Attorney 2004-08-05