Segment Information (Tables)

9 Months Ended

Oct. 31, 2020

Financial information by segment is presented in the following tables:


	Three Months Ended October 31, 2020						Three Months Ended October 31, 2019
(in thousands)	Retail		Credit		Total		Retail		Credit		Total
Revenues:
Furniture and mattress	$	82,793	$	—	$	82,793	$	89,070	$	—	$	89,070
Home appliance	99,872		—		99,872		90,343		—		90,343
Consumer electronics	35,517		—		35,517		48,113		—		48,113
Home office	16,711		—		16,711		18,681		—		18,681
Other	4,264		—		4,264		4,026		—		4,026
Product sales	239,157		—		239,157		250,233		—		250,233
Repair service agreement commissions	17,465		—		17,465		26,478		—		26,478
Service revenues	3,150		—		3,150		3,411		—		3,411
Total net sales	259,772		—		259,772		280,122		—		280,122
Finance charges and other revenues	168		74,218		74,386		197		95,808		96,005
Total revenues	259,940		74,218		334,158		280,319		95,808		376,127
Costs and expenses:
Cost of goods sold	160,378		—		160,378		170,453		—		170,453
Selling, general and administrative expense (1)	84,245		37,913		122,158		87,105		38,503		125,608
Provision for bad debts	72		27,421		27,493		535		45,390		45,925
Charges and credits	—		—		—		2,628		1,209		3,837
Total costs and expenses	244,695		65,334		310,029		260,721		85,102		345,823
Operating income	15,245		8,884		24,129		19,598		10,706		30,304
Interest expense	—		11,563		11,563		—		15,051		15,051
Income (loss) before income taxes	$	15,245	$	(2,679)	$	12,566	$	19,598	$	(4,345)	$	15,253


	Nine Months Ended October 31, 2020						Nine Months Ended October 31, 2019
(in thousands)	Retail		Credit		Total		Retail		Credit		Total
Revenues:
Furniture and mattress	$	232,670	$	—	$	232,670	$	276,889	$	—	$	276,889
Home appliance	288,839		—		288,839		266,989		—		266,989
Consumer electronics	118,677		—		118,677		151,454		—		151,454
Home office	49,056		—		49,056		52,270		—		52,270
Other	13,255		—		13,255		11,654		—		11,654
Product sales	702,497		—		702,497		759,256		—		759,256
Repair service agreement commissions	57,730		—		57,730		78,149		—		78,149
Service revenues	9,611		—		9,611		10,758		—		10,758
Total net sales	769,838		—		769,838		848,163		—		848,163
Finance charges and other revenues	599		247,797		248,396		602		281,933		282,535
Total revenues	770,437		247,797		1,018,234		848,765		281,933		1,130,698
Costs and expenses:
Cost of goods sold	484,015		—		484,015		509,746		—		509,746
Selling, general and administrative expense (1)	241,003		109,440		350,443		254,874		116,132		371,006
Provision for bad debts	422		176,442		176,864		645		135,062		135,707
Charges and credits	1,355		2,234		3,589		1,933		1,209		3,142
Total costs and expenses	726,795		288,116		1,014,911		767,198		252,403		1,019,601
Operating income (loss)	43,642		(40,319)		3,323		81,567		29,530		111,097
Interest expense	—		39,778		39,778		—		43,944		43,944
Income (loss) before income taxes	$	43,642	$	(80,097)	$	(36,455)	$	81,567	$	(14,414)	$	67,153

	October 31, 2020						October 31, 2019
(in thousands)	Retail		Credit		Total		Retail		Credit		Total
Total assets	$	743,568	$	1,189,888	$	1,933,456	$	672,181	$	1,480,970	$	2,153,151

(1)For the three months ended October 31, 2020 and 2019, the amount of corporate overhead allocated to each segment reflected in SG&A was $8.5 million and $5.7 million, respectively. For the three months ended October 31, 2020 and 2019, the amount of reimbursement made to the retail segment by the credit segment was $8.2 million and $9.8 million, respectively. For the nine months ended October 31, 2020 and 2019, the amount of corporate overhead allocated to each segment reflected in SG&A was $24.2 million and $23.4 million, respectively. For the nine months ended October 31, 2020 and 2019, the amount of reimbursement made to the retail segment by the credit segment was $26.9 million and $29.2 million, respectively.