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SEGMENT INFORMATION (Tables)
3 Months Ended
Apr. 30, 2020
Segment Reporting [Abstract]  
Operating results by segment Operating results by segment for the three months ended April 30, 2020 and 2019 were as follows:
 Three Months Ended
April 30,
(in thousands)20202019
Revenue:  
Customer Engagement  
Segment revenue$189,127  $215,867  
Revenue adjustments(3,262) (8,772) 
185,865  207,095  
Cyber Intelligence  
Segment revenue102,522  108,291  
Revenue adjustments(1,092) (127) 
 101,430  108,164  
Total revenue$287,295  $315,259  
Segment contribution:  
Customer Engagement$65,797  $78,818  
Cyber Intelligence24,964  27,290  
Total segment contribution90,761  106,108  
Reconciliation of segment contribution to operating income:  
Revenue adjustments4,354  8,899  
Shared support expenses43,341  43,854  
Amortization of acquired intangible assets12,674  14,420  
Stock-based compensation14,184  17,103  
Acquisition, integration, restructuring, and other unallocated expenses10,034  7,364  
Total reconciling items, net84,587  91,640  
Operating income$6,174  $14,468