INTANGIBLE ASSETS AND GOODWILL (Tables)

3 Months Ended

Apr. 30, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of acquisition-related intangible assets

Acquisition-related intangible assets consisted of the following as of April 30, 2020 and January 31, 2020:

	April 30, 2020
(in thousands)	Cost		Accumulated Amortization		Net
Intangible assets with finite lives:
Customer relationships	$	458,725	$	(330,492)	$	128,233
Acquired technology	291,603		(243,894)		47,709
Trade names	12,823		(7,411)		5,412
Distribution network	4,440		(4,440)		—
Non-competition agreements	1,307		(158)		1,149
Total intangible assets	$	768,898	$	(586,395)	$	182,503

	January 31, 2020
(in thousands)	Cost		Accumulated Amortization		Net
Intangible assets with finite lives:
Customer relationships	$	465,130	$	(328,069)	$	137,061
Acquired technology	294,841		(241,585)		53,256
Trade names	12,957		(6,783)		6,174
Distribution network	4,440		(4,440)		—
Non-competition agreements	1,307		(34)		1,273
Total intangible assets	$	778,675	$	(580,911)	$	197,764

Schedule of net acquisition-related intangible assets by reportable segment

The following table presents net acquisition-related intangible assets by reportable segment as of April 30, 2020 and January 31, 2020: 

	April 30,		January 31,
(in thousands)	2020		2020
Customer Engagement	$	175,241	$	189,896
Cyber Intelligence	7,262		7,868
Total	$	182,503	$	197,764

Schedule of estimated future amortization expense on finite-lived acquisition-related intangible assets

Estimated future amortization expense on finite-lived acquisition-related intangible assets is as follows:

(in thousands)
Years Ending January 31,	Amount
2021 (remainder of year)	$	36,856
2022	45,885
2023	37,978
2024	27,805
2025	11,754
2026 and thereafter	22,225
Total	$	182,503

Schedule of goodwill activity

Goodwill activity for the three months ended April 30, 2020, in total and by reportable segment, was as follows: 

			Reportable Segment
(in thousands)	Total		Customer Engagement		Cyber Intelligence
Three Months Ended April 30, 2020:
Goodwill, gross, at January 31, 2020	$	1,536,076	$	1,367,111	$	168,965
Accumulated impairment losses through January 31, 2020	(66,865)		(56,043)		(10,822)
Goodwill, net, at January 31, 2020	1,469,211		1,311,068		158,143
Foreign currency translation and other	(16,420)		(15,764)		(656)
Business combinations, including adjustments to prior period acquisitions	(357)		—		(357)
Goodwill, net, at April 30, 2020	$	1,452,434	$	1,295,304	$	157,130
Balance at April 30, 2020:
Goodwill, gross, at April 30, 2020	$	1,519,299	$	1,351,347	$	167,952
Accumulated impairment losses through April 30, 2020	(66,865)		(56,043)		(10,822)
Goodwill, net, at April 30, 2020	$	1,452,434	$	1,295,304	$	157,130