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BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2017 - OPINIONLAB (Details) - USD ($)
$ in Thousands
12 Months Ended
Nov. 16, 2016
Jan. 31, 2018
Jan. 31, 2017
Jan. 31, 2016
Business Acquisition        
Payments to Acquire Businesses, Net of Cash Acquired   $ 102,978 $ 141,803 $ 31,358
Customer Engagement | OpinionLab Inc.        
Business Acquisition        
Payment Made At Closing To Acquire Businesses $ 56,355      
Cash Acquired from Acquisition 6,400      
Payments to Acquire Businesses, Net of Cash Acquired 50,000      
Business Combination, Contingent Consideration Arrangements, Range of Outcomes, Value, High 28,000      
Business Acquisition Contingent Consideration Fair Value Disclosure 15,000      
Deferred Revenue - Current and Long-Term 3,082      
Intangible Asset - Undelivered Performance Obligations 5,400      
Transaction and Related Costs, Including Integration Costs   $ 900 $ 600  
Prepaid expenses and other current assets | Customer Engagement | OpinionLab Inc.        
Business Acquisition        
Intangible Asset - Undelivered Performance Obligations 3,400      
Other assets | Customer Engagement | OpinionLab Inc.        
Business Acquisition        
Intangible Asset - Undelivered Performance Obligations $ 2,000