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Restructuring Charges
9 Months Ended
Sep. 30, 2020
Restructuring and Related Activities [Abstract]  
Restructuring Charges Restructuring ChargesWe engage in restructuring actions as part of our ongoing efforts to best use our resources and infrastructure, including actions in response to COVID-19. These actions generally include severance and facility-related costs, including impairment of right-of-use assets, and are intended to improve our efficiency and profitability.
Restructuring charges were recorded on our Condensed Consolidated Statements of Income (Loss) as follows:
Three Months Ended September 30,Nine Months Ended September 30,
(In millions)2020201920202019
Cost of transportation and services$— $— $$
Direct operating expense— 
Sales, general and administrative expense— 10 46 24 
Total$— $11 $53 $28 
Our restructuring activity was as follows:
Nine Months Ended September 30, 2020
(In millions)Reserve Balance as of December 31, 2019Charges IncurredPaymentsForeign Exchange and OtherReserve Balance as of September 30, 2020
Severance
Transportation$12 $17 $(16)$— $13 
Logistics11 20 (10)22 
Corporate(8)(1)
Total severance25 46 (34)— 37 
Facilities
Transportation— — (1)
Logistics— — (1)— 
Total facilities— — (2)
Total$25 $53 $(34)$(2)$42 
We expect to incur additional restructuring charges during the fourth quarter of fiscal 2020 of approximately $10 million under previously approved restructuring actions. We expect the majority of the cash outlays related to the charges incurred in 2020 will be complete within twelve months.