Nature of Business

6 Months Ended

Jun. 30, 2011

Nature of Business and Basis of presentation [Abstract]

NATURE OF BUSINESS

1. NATURE OF BUSINESS

SoundBite Communications, Inc. (the Company) provides a cloud-based, multi-channel proactive customer communications service that enables organizations to design, execute and measure communication campaigns for a variety of marketing, customer care, payment and collection processes. Clients use the SoundBite Engage platform to communicate with their customers through automated voice messaging, predictive dialing, text and email messages. The Company was incorporated in Delaware in 2000 and its principal operations are located in Bedford, Massachusetts. The Company’s clients are located principally in the United States, with a limited number located in Europe.