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FINANCIAL ASSETS AT AMORTISED COST (Tables)
12 Months Ended
Dec. 31, 2020
FINANCIAL ASSETS AT AMORTISED COST (Tables) [Line Items]  
Schedule of Retail Mortgages
Movements in Retail mortgage balances were as follows:
Gross carrying amountAllowance for expected credit losses
Stage 1Stage 2Stage 3POCITotalStage 1Stage 2Stage 3POCITotal
£m£m£m£m£m£m£m£m£m£m
Retail mortgages
At 1 January 2020257,043 16,935 1,506 13,714 289,198 23 281 122 142 568 
Exchange and other adjustments1
   (8)(8)   21 21 
Transfers to Stage 12,418 (2,414)(4) 17 (17)  
Transfers to Stage 2(16,463)16,882 (419) (4)22 (18) 
Transfers to Stage 3(199)(974)1,173   (35)35  
Impact of transfers between stages(14,244)13,494 750  (15)198 66 249 
(2)168 83 249 
Other changes in credit quality63 (26)(23)167 181 
Additions (repayments)8,619 (1,411)(375)(1,156)5,677 14 (15)(13)(30)(44)
Methodology and model changes6 60 24  90 
Charge to the income statement81 187 71 137 476 
Advances written off(37)(39)(76)(37)(39)(76)
Recoveries of advances written
off in previous years
15  15 15  15 
Discount unwind20  20 
At 31 December 2020251,418 29,018 1,859 12,511 294,806 104 468 191 261 1,024 
Allowance for impairment losses(104)(468)(191)(261)(1,024)
Net carrying amount251,314 28,550 1,668 12,250 293,782 
1Exchange and other adjustments includes the impact of movements in exchange rates, derecognising assets as a result of modifications and adjustments in respect of purchased or originated credit-impaired financial assets.
Movements in Retail mortgage balances were as follows:
Gross carrying amountAllowance for expected credit losses
Stage 1Stage 2Stage 3POCITotalStage 1Stage 2Stage 3POCITotal
£m£m£m£m£m£m£m£m£m£m
Retail mortgages
At 1 January 2019257,797 13,654 1,393 15,391 288,235 37 226 118 78 459 
Exchange and other adjustments1
(1)— 283 284 — — — 283 283 
Acquisition of portfolios3,694 — — — 3,694 
Transfers to Stage 13,060 (3,057)(3)— 17 (17)— — 
Transfers to Stage 2(7,879)8,242 (363)— (13)33 (20)— 
Transfers to Stage 3(427)(472)899 — (5)(21)26 — 
Impact of transfers between stages(5,246)4,713 533 — (15)104 39 128 
(16)99 45 128 
Other changes in credit quality10 (33)(106)(123)
Additions (repayments)799 (1,432)(416)(1,934)(2,983)(4)(20)(16)(87)(127)
Methodology and model changes— (34)(10)— (44)
Charge to the income statement(14)55 (14)(193)(166)
Advances written off(35)(54)(89)(35)(54)(89)
Recoveries of advances written
off in previous years
29 28 57 29 28 57 
Discount unwind24 — 24 
At 31 December 2019257,043 16,935 1,506 13,714 289,198 23 281 122 142 568 
Allowance for impairment losses(23)(281)(122)(142)(568)
Net carrying amount257,020 16,654 1,384 13,572 288,630 
1Exchange and other adjustments includes the impact of movements in exchange rates, derecognising assets as a result of modifications and adjustments in respect of purchased or originated credit-impaired financial assets.
Schedule of Undrawn Balances
Movements in allowance for expected credit losses in respect of undrawn balances were as follows:
Allowance for expected credit losses
Stage 1Stage 2Stage 3POCITotal
£m£m£m£m£m
Undrawn balances
At 1 January 202095 77 5  177 
Exchange and other adjustments(6)(1)  (7)
Transfers to Stage 119 (19)  
Transfers to Stage 2(11)11   
Transfers to Stage 3(1)(6)7  
Impact of transfers between stages(10)102 10 102 
(3)88 17 102 
Other items charged to the income statement126 70 (9) 187 
Charge to the income statement123 158 8  289 
At 31 December 2020212 234 13  459 
Movements in allowance for expected credit losses in respect of undrawn balances were as follows:
Allowance for expected credit losses

Stage 1Stage 2Stage 3POCITotal
£m£m£m£m£m
Undrawn balances
At 1 January 2019123 64 — 193 
Exchange and other adjustments— (1)— — (1)
Transfers to Stage 119 (19)— — 
Transfers to Stage 2(4)— — 
Transfers to Stage 3(1)(3)— 
Impact of transfers between stages(17)24 (1)
(3)
Other items charged to the income statement(25)(4)— (21)
Charge to the income statement(28)14 (1)— (15)
At 31 December 201995 77 — 177 
Schedule of Impairment
Stage 1Stage 2Stage 3POCITotal
£m£m£m£m£m
Year ended 31 December 2020
Impact of transfers between stages(169)940 698  1,469 
Other changes in credit quality946 22 1,192 167 2,327 
Additions (repayments)98 177 (48)(30)197 
Methodology and model changes(44)170 26  152 
Other items  10  10 
1,000 369 1,180 137 2,686 
Total impairment831 1,309 1,878 137 4,155 
In respect of:
Loans and advances to banks5    5 
Loans and advances to customers697 1,151 1,865 137 3,850 
Debt securities1    1 
Financial assets at amortised cost703 1,151 1,865 137 3,856 
Other assets  5  5 
Impairment charge on drawn balances703 1,151 1,870 137 3,861 
Loan commitments and financial guarantees123 158 8  289 
Financial assets at fair value through other comprehensive income5    5 
Total impairment831 1,309 1,878 137 4,155 
Stage 1Stage 2Stage 3POCITotal
£m£m£m£m£m
Year ended 31 December 2019
Impact of transfers between stages(17)89 532 — 604 
Other changes in credit quality899 (106)798 
Additions (repayments)94 (39)(84)(87)(116)
Methodology and model changes33 (27)— 14 
Other items(4)— — — (4)
127 (65)823 (193)692 
Total impairment110 24 1,355 (193)1,296 
In respect of:
Loans and advances to banks— — — — — 
Loans and advances to customers139 10 1,351 (193)1,307 
Financial assets at amortised cost139 10 1,351 (193)1,307 
Other assets— — — 
Impairment charge on drawn balances139 10 1,356 (193)1,312 
Loan commitments and financial guarantees(28)14 (1)— (15)
Financial assets at fair value through other comprehensive income(1)— — — (1)
Total impairment110 24 1,355 (193)1,296 
Stage 1Stage 2Stage 3POCITotal
£m£m£m£m£m
Year ended 31 December 2018
Impact of transfers between stages(12)51 446 — 485 
Other changes in credit quality(20)(47)541 69 543 
Additions (repayments)18 (82)43 (69)(90)
Methodology and model changes(71)(21)72 — (20)
Other items(13)— 32 — 19 
(86)(150)688 — 452 
Total impairment(98)(99)1,134 — 937 
In respect of:
Loans and advances to banks— — — 
Loans and advances to customers(66)(51)1,139 — 1,022 
Financial assets at amortised cost(65)(51)1,139 — 1,023 
Other assets— — — 
Impairment charge on drawn balances(65)(51)1,140 — 1,024 
Loan commitments and financial guarantees(19)(48)(6)— (73)
Financial assets at fair value through other comprehensive income(14)— — — (14)
Total impairment(98)(99)1,134 — 937 
The Group's total impairment allowances were as follows:
Allowance for expected credit losses
Stage 1Stage 2Stage 3POCITotal
£m£m£m£m£m
In respect of:
Loans and advances to banks6    6 
Loans and advances to customers:
Retail mortgages104 468 191 261 1,024 
Other1,268 1,677 1,791  4,736 
1,372 2,145 1,982 261 5,760 
Debt securities1  2  3 
Financial assets at amortised cost1,379 2,145 1,984 261 5,769 
Other assets  19  19 
Provisions in relation to loan commitments and financial guarantees212 234 13  459 
Total1,591 2,379 2,016 261 6,247 
Expected credit loss in respect of financial assets as fair value through other comprehensive income (memorandum item)     
The Group's total impairment allowances were as follows:
Allowance for expected credit losses
Stage 1Stage 2Stage 3POCITotal
£m£m£m£m£m
In respect of:
Loans and advances to banks— — — 
Loans and advances to customers:
Retail mortgages23 281 122 142 568 
Other652 714 1,325 — 2,691 
675 995 1,447 142 3,259 
Debt securities— — — 
Financial assets at amortised cost677 995 1,450 142 3,264 
Other assets— — 14 — 14 
Provisions in relation to loan commitments and financial guarantees95 77 — 177 
Total772 1,072 1,469 142 3,455 
Expected credit loss in respect of financial assets as fair value through other comprehensive income (memorandum item)— — — — — 
Financial assets at amortised cost, category  
FINANCIAL ASSETS AT AMORTISED COST (Tables) [Line Items]  
Schedule of Debt Securities and Loans and Advances to Banks and Customers
Year ended 31 December 2020
Gross carrying amountAllowance for expected credit losses
Stage 1Stage 2Stage 3POCITotalStage 1Stage 2Stage 3POCITotal
£m£m£m£m£m£m£m£m£m£m
Loans and advances to banks
At 1 January 20209,777    9,777 2    2 
Exchange and other adjustments
50    50 (1)   (1)
Additions (repayments)925    925      
Charge to the income statement5    5 
At 31 December 202010,752    10,752 6    6 
Allowance for impairment losses(6)   (6)
Net carrying amount10,746    10,746 
Loans and advances to customers
At 1 January 2020449,975 28,543 6,015 13,714 498,247 675 995 1,447 142 3,259 
Exchange and other adjustments1
1,308 (59)(422)(8)819  (1)54 21 74 
Transfers to Stage 14,972 (4,956)(16) 146 (143)(3) 
Transfers to Stage 2(28,855)29,467 (612) (218)268 (50) 
Transfers to Stage 3(1,633)(2,031)3,664  (9)(156)165  
Impact of transfers between stages(25,516)22,480 3,036  (85)883 569 1,367 
(166)852 681 1,367 
Other changes in credit quality857 (16)1,196 167 2,204 
Additions (repayments)8,176 695 (802)(1,156)6,913 50 145 (38)(30)127 
Methodology and model changes(44)170 26  152 
Charge to the income statement697 1,151 1,865 137 3,850 
Advances written off(1,587)(39)(1,626)(1,587)(39)(1,626)
Recoveries of advances written
off in previous years
250  250 250  250 
Discount unwind(47) (47)
At 31 December 2020433,943 51,659 6,490 12,511 504,603 1,372 2,145 1,982 261 5,760 
Allowance for impairment losses(1,372)(2,145)(1,982)(261)(5,760)
Net carrying amount432,571 49,514 4,508 12,250 498,843 
Debt securities
At 1 January 20205,544  3  5,547   3  3 
Exchange and other adjustments
(21)   (21)     
Additions (repayments)(117)   (117)     
Charge to the income statement1    1 
Financial assets that have been
written off during the year
(1) (1)(1) (1)
At 31 December 20205,406  2  5,408 1  2  3 
Allowance for impairment losses(1) (2) (3)
Net carrying amount5,405    5,405 
Total financial assets at
amortised cost
448,722 49,514 4,508 12,250 514,994 
1Exchange and other adjustments includes the impact of movements in exchange rates, derecognising assets as a result of modifications and adjustments in respect of purchased or originated credit-impaired financial assets.
Year ended 31 December 2019
Gross carrying amountAllowance for expected credit losses
Stage 1Stage 2Stage 3POCITotalStage 1Stage 2Stage 3POCITotal
£m£m£m£m£m£m£m£m£m£m
Loans and advances to banks
At 1 January 20196,282 — — 6,285 — — — 
Exchange and other adjustments
(218)— — — (218)— — — — — 
Additions (repayments)3,713 (3)— — 3,710 — — — — — 
At 31 December 20199,777 — — — 9,777 — — — 
Allowance for impairment losses(2)— — — (2)
Net carrying amount9,775 — — — 9,775 
Loans and advances to customers
At 1 January 2019441,531 25,345 5,741 15,391 488,008 525 994 1,553 78 3,150 
Exchange and other adjustments1
(498)(34)47 283 (202)11 (9)27 283 312 
Acquisition of portfolios3,694 — — — 3,694 
Transfers to Stage 16,318 (6,286)(32)— 229 (222)(7)— 
Transfers to Stage 2(13,084)13,516 (432)— (53)92 (39)— 
Transfers to Stage 3(1,540)(1,440)2,980 — (15)(140)155 — 
Impact of transfers between stages(8,306)5,790 2,516 — (175)353 420 598 
(14)83 529 598 
Other changes in credit quality29 — 911 (106)834 
Additions (repayments)13,554 (2,558)(858)(1,934)8,204 91 (46)(97)(87)(139)
Methodology and model changes33 (27)— 14 
Charge to the income statement139 10 1,351 (193)1,307 
Advances written off(1,828)(54)(1,882)(1,828)(54)(1,882)
Recoveries of advances written
off in previous years
397 28 425 397 28 425 
Discount unwind(53)— (53)
At 31 December 2019449,975 28,543 6,015 13,714 498,247 675 995 1,447 142 3,259 
Allowance for impairment losses(675)(995)(1,447)(142)(3,259)
Net carrying amount449,300 27,548 4,568 13,572 494,988 
Debt securities
At 1 January 20195,238 — — 5,244 — — — 
Exchange and other adjustments
(94)— (2)— (96)— — (2)— (2)
Additions (repayments)400 — — — 400 — — — — — 
Financial assets that have been
written off during the year
(1)— (1)(1)— (1)
At 31 December 20195,544 — — 5,547 — — — 
Allowance for impairment losses— — (3)— (3)
Net carrying amount5,544 — — — 5,544 
Total financial assets at
amortised cost
464,619 27,548 4,568 13,572 510,307 
1Exchange and other adjustments includes the impact of movements in exchange rates, derecognising assets as a result of modifications and adjustments in respect of purchased or originated credit-impaired financial assets.