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OTHER PROVISIONS (Details) - Narrative
£ in Millions, enquiries in Millions
12 Months Ended 24 Months Ended
Dec. 31, 2020
GBP (£)
enquiries
Dec. 31, 2019
GBP (£)
Dec. 31, 2020
GBP (£)
enquiries
OTHER PROVISIONS (Details) - Narrative [Line Items]      
Other provisions £ 1,915 £ 3,323 £ 1,915
Restructuring provision 198 129 £ 198
HBOS      
OTHER PROVISIONS (Details) - Narrative [Line Items]      
Value of offers after compensation assessment £ 159 109  
Ex-gratia payments   15  
Payments in respect of settlements, reimbursement rights   6  
Percent of accepted offers after compensation assessment (in percent) 98.00%   98.00%
Total lifetime cost of legal claim     £ 435
Other regulatory provisions      
OTHER PROVISIONS (Details) - Narrative [Line Items]      
Change in the year £ 379    
Other provisions 380 528 380
Provision used, other provisions (538)    
Arreas Handling      
OTHER PROVISIONS (Details) - Narrative [Line Items]      
Other provisions 62   62
Total arrears handling to date 1,016    
Arreas Handling | Management fees and activities      
OTHER PROVISIONS (Details) - Narrative [Line Items]      
Change in the year 35    
Customer claims in relation to insurance branch business in Germany      
OTHER PROVISIONS (Details) - Narrative [Line Items]      
Other provisions 93 101 93
Provision used, other provisions 28 28  
Total customer claims in relation to insurance branch business to date 674 656 674
Relating to the transitional service agreement | TSB Banking Group plc      
OTHER PROVISIONS (Details) - Narrative [Line Items]      
Other provisions 111   111
Total TSB various ongoing commitments to date today 665    
Indemnities and other matters relating to legacy business disposals      
OTHER PROVISIONS (Details) - Narrative [Line Items]      
Other provisions 112 118 £ 112
PPI | Payment Protection Insurance excluding MBNA      
OTHER PROVISIONS (Details) - Narrative [Line Items]      
Total payment protection insurance to date 21,960    
Change in the year £ 85    
Number of pre-deadline customer complaints | enquiries 6   6
Percentage of pre-deadline customer complaints dealt with (in percent) 99.00%   99.00%
Other provisions £ 201   £ 201
Provision used, other provisions 1,462    
PPI | Payment Protection Insurance MBNA      
OTHER PROVISIONS (Details) - Narrative [Line Items]      
Other provisions 61 £ 302 61
Provision used, other provisions 241    
Maximum exposure to credit risk 240   £ 240
Increase (decrease) in exposure to credit risk on loan commitments and financial guarantee contracts £ 0