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Earnings per share (Details) - GBP (£)
£ / shares in Units, £ in Millions, shares in Millions
6 Months Ended
Jun. 30, 2019
Dec. 31, 2018
Jun. 30, 2018
Schedule of Earnings Per Share [Abstract]      
Profit attributable to ordinary shareholders - basic and diluted £ 1,942 £ 1,900 £ 2,075
Weighted average number of ordinary shares in issue - basic 71,053 71,257 72,025
Adjustment for share options and awards 663 612 670
Weighted average number of ordinary shares in issue - diluted 71,716 71,869 72,695
Basic earnings per share £ 0.027 £ 0.026 £ 0.029
Diluted earnings per share £ 0.027 £ 0.026 £ 0.029