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OPERATING EXPENSES (Tables)
 12 Months Ended
Dec. 31, 2019
Disclosure of expenses [text block] [Abstract]  
Disclosure of other operating expense [text block]
                
    2019    2018    2017 
    £m    £m    £m 
Staff costs:               
Salaries   2,539    2,482    2,679 
Performance-based compensation   380    509    473 
Social security costs   325    343    361 
Pensions and other post-retirement benefit schemes (note 36)   532    705    625 
Restructuring costs   92    249    24 
Other staff costs   383    474    448 
    4,251    4,762    4,610 
Premises and equipment:               
Rent and rates   93    370    365 
Repairs and maintenance   187    190    231 
Other   211    169    134 
    491    729    730 
Other expenses:               
Communications and data processing   1,038    1,121    882 
Advertising and promotion   170    197    208 
Professional fees   226    287    328 
UK bank levy   224    225    231 
Other   715    653    814 
    2,373    2,483    2,463 
Depreciation and amortisation:               
Depreciation of property, plant and equipment (note 27)   2,064    1,852    1,944 
Amortisation of acquired value of in-force non-participating investment contracts (note 25)   30    40    34 
Amortisation of other intangible assets (note 26)   566    513    392 
    2,660    2,405    2,370 
Goodwill impairment   –    –    8 
Total operating expenses, excluding regulatory provisions   9,775    10,379    10,181 
Regulatory provisions:               
Payment protection insurance provision (note 38)   2,450    750    1,300 
Other regulatory provisions (note 38)   445    600    865 
    2,895    1,350    2,165 
Total operating expenses   12,670    11,729    12,346 
Disclosure of performance-based compensation costs [text block] The table below analyses the Group’s performance-based compensation costs between those relating to the current performance year and those relating to earlier years.

   2019   2018   2017 
   £m   £m   £m 
Performance-based compensation expense comprises:               
Awards made in respect of the year ended 31 December   244    362    334 
Awards made in respect of earlier years   136    147    139 
    380    509    473 
 
Performance-based compensation expense deferred until later years comprises:               
Awards made in respect of the year ended 31 December   113    152    127 
Awards made in respect of earlier years   36    37    35 
    149    189    162 
Disclosure of information about employees [text block] The average number of persons on a headcount basis employed by the Group during the year was as follows:

   2019   2018   2017 
UK   69,321    71,857    75,150 
Overseas   762    769    794 
Total   70,083    72,626    75,944