INSURANCE CLAIMS

12 Months Ended

Dec. 31, 2019

All years of insurance claim [member]

INSURANCE CLAIMS [Line Items]

Disclosure of claims and benefits paid [text block]

NOTE 10: INSURANCE CLAIMS

	2019			2018			2017
Insurance claims comprise:	£m			£m			£m
Life insurance and participating investment contracts
Claims and surrenders		(8,684	)		(8,735	)		(8,898	)
Change in insurance and participating investment contracts (note 32)		(12,633	)		4,565			(9,067	)
Change in non-participating investment contracts		(2,664	)		628			2,836
		(23,981	)		(3,542	)		(15,129	)
Reinsurers’ share		290			404			35
		(23,691	)		(3,138	)		(15,094	)
Change in unallocated surplus		(19	)		8			(147	)
Total life insurance and participating investment contracts		(23,710	)		(3,130	)		(15,241	)
Non-life insurance
Total non-life insurance claims, net of reinsurance		(287	)		(335	)		(337	)
Total insurance claims		(23,997	)		(3,465	)		(15,578	)
Life insurance and participating investment contracts gross claims and surrenders can also be analysed as follows:
Deaths		(674	)		(721	)		(675	)
Maturities		(1,122	)		(1,198	)		(1,280	)
Surrenders		(5,523	)		(5,548	)		(5,674	)
Annuities		(1,104	)		(1,032	)		(985	)
Other		(261	)		(236	)		(284	)
Total life insurance gross claims and surrenders		(8,684	)		(8,735	)		(8,898	)