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Note 09 - General and Administrative Expenses (Detail) - EUR (€)
€ in Millions
12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
General and administrative expenses [Abstract]      
Information Technology € 3,755 € 3,680 € 4,321
Occupancy, furniture and equipment expenses 1,478 1,429 1,727
Regulatory, Tax and Insurance [1] 1,399 1,285 1,395
Professional services 899 858 924
Banking services and outsourced operations 964 881 946
Market Data and Research Services 374 378 347
Travel expenses 143 110 46
Marketing expenses 203 165 178
Other expenses [2] 899 943 938
Total general and administrative expenses € 10,112 € 9,728 € 10,821
[1] Includes bank levy of € 528 million in 2023, € 762 million in 2022 and € 553 million in 2021
[2] Includes litigation related expenses of € 311 million in 2023, € 413 million in 2022 and € 466 million in 2021; see Note 27 “Provisions”, for more details on litigation