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Revenue - Narrative (Details) - USD ($)
$ in Millions
3 Months Ended 9 Months Ended 12 Months Ended
Sep. 30, 2018
Sep. 30, 2017
Sep. 30, 2018
Sep. 30, 2017
Dec. 31, 2017
Jan. 01, 2018
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
U.S. statutory tax rate     21.00% 35.00% 35.00%  
Revenues $ 1,859 $ 1,852 $ 6,141 $ 6,124    
Retained earnings [1] 1,102   1,102   $ 1,104  
Operating Expenses 1,842 1,878 5,802 5,688    
Benefit (provision) for income taxes (10) $ 19 42 $ 73    
January 1 2018 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Contract with Customer, Liability, Revenue Recognized 34   $ 170      
June 30 2018 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Contract with Customer, Liability, Revenue Recognized $ 74          
Other [Member] | Accounting Standards Update 2014-09 [Member] | Maximum [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Revenue, Percentage of Total Revenue 6.00%   5.00%      
Difference between Revenue Guidance in Effect before and after Topic 606 [Member] | Accounting Standards Update 2014-09 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Revenues [2],[3],[4],[5] $ (42)   $ (333)      
Retained earnings [6] 29   29     $ 317
Benefit (provision) for income taxes (10)   (69) [7]      
Difference between Revenue Guidance in Effect before and after Topic 606 [Member] | Medicare broking [Member] | Accounting Standards Update 2014-09 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Revenues [3] (74)   (225)      
Retained earnings [3]           311
Difference between Revenue Guidance in Effect before and after Topic 606 [Member] | Proportional treaty reinsurance broking [Member] | Accounting Standards Update 2014-09 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Revenues [5] (11)   18      
Retained earnings [5]           50
Difference between Revenue Guidance in Effect before and after Topic 606 [Member] | Health and benefits broking [Member] | Accounting Standards Update 2014-09 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Revenues [2] 39   (116)      
Retained earnings [2]           0
Difference between Revenue Guidance in Effect before and after Topic 606 [Member] | Other [Member] | Accounting Standards Update 2014-09 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Revenues [4] 4   (10)      
Retained earnings [4]           28
Difference between Revenue Guidance in Effect before and after Topic 606 [Member] | System implementation activities [Member] | Accounting Standards Update 2014-09 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Retained earnings [8]           (46)
Operating Expenses [8] 6   10      
Difference between Revenue Guidance in Effect before and after Topic 606 [Member] | Other Cost Adjustments [Member] | Accounting Standards Update 2014-09 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Retained earnings [9]           75
Operating Expenses [9] 1   15      
Difference between Revenue Guidance in Effect before and after Topic 606 [Member] | Income Tax Effect [Member] | Accounting Standards Update 2014-09 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Retained earnings [7]           (101)
Benefit (provision) for income taxes [7] $ (10)   $ (69)      
Current Year Policies [Member] | Difference between Revenue Guidance in Effect before and after Topic 606 [Member] | Medicare broking [Member] | Accounting Standards Update 2014-09 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Retained earnings           271
Prior Policy Years [Member] | Difference between Revenue Guidance in Effect before and after Topic 606 [Member] | Medicare broking [Member] | Accounting Standards Update 2014-09 [Member]            
New Accounting Pronouncements or Change in Accounting Principle [Line Items]            
Retained earnings           $ 40
[1] Equity includes (a) Ordinary shares $0.000304635 nominal value; Authorized 1,510,003,775; Issued 129,912,918 (2018) and 132,139,581 (2017); Outstanding 129,912,918 (2018) and 132,139,581 (2017); (b) Ordinary shares, €1 nominal value; Authorized and Issued 40,000 shares in 2018 and 2017; and (c) Preference shares, $0.000115 nominal value; Authorized 1,000,000,000 and Issued none in 2018 and 2017.
[2] Health and benefits broking — Revenue for certain Health and Benefits broking arrangements, in our Human Capital and Benefits segment, will now be recognized evenly over the year to reflect the nature of the ongoing obligations to our customers as well as receipt of the monthly commissions. These contracts are monthly or annual in nature, and are considered complete as of the transition date. Therefore, no retained earnings adjustment is required. The total changes to revenue as a result of this accounting change for the three and nine months ended September 30, 2018 was an increase of $39 million and a decrease of $116 million, respectively.
[3] Medicare broking — The majority of revenue recognition for this offering, within our Individual Marketplace business, has moved from monthly ratable recognition over the policy period, to recognition upon placement of the policy. Consequently, the Company will now recognize approximately two-thirds of one calendar year of expected commissions during its fourth quarter of the preceding calendar year. The remainder of the revenue is recognized consistently with methods used prior to the adoption of ASC 606. Therefore, at the adoption date, we have reflected a $271 million pre-tax increase to retained earnings for the portion of the revenue that would otherwise have been recognized during our 2018 calendar year since our earnings process was largely completed during the fourth quarter of 2017. Additionally, we have reflected a $40 million pretax adjustment to increase retained earnings related to previously deferred contingent revenue from placements made prior to 2018 because the earnings process was complete under ASC 606. During the three and nine months ended September 30, 2018, the accounting for this revenue stream under ASC 606 represented a reduction of revenue from ASC 605, Revenue Recognition (‘ASC 605’) accounting methods of $74 million and $225 million, respectively.
[4] Other adjustments — Certain other revenue changes with individually less significant adjustments were made to retained earnings as of the adoption date totaling a net $28 million. The cumulative changes to revenue for the three and nine months ended September 30, 2018 for other revenue streams not discussed above resulting from the ASC 606 adoption was an increase of $4 million and a decrease of $10 million, respectively.
[5] Proportional treaty reinsurance broking — The revenue recognition for proportional treaty reinsurance broking commissions, within our Investment, Risk and Reinsurance segment, has moved from recognition upon the receipt of the monthly or quarterly treaty statements from the ceding insurance carriers, to the recognition of an estimate of expected commissions upon the policy effective date. Since the majority of revenue recognized historically based on these monthly or quarterly statements was received over a two-year period, we reflected a $50 million pretax increase to retained earnings at the adoption date for the portion of revenue that would otherwise have been recognized during our 2018 calendar year related to policies effective in 2017 or prior years. For the three and nine months ended September 30, 2018, this accounting change resulted in a revenue decrease of $11 million and a revenue increase of $18 million, respectively, related to this adjustment
[6] Retained earnings has been adjusted for the net impact of the adoption of ASC 606. See the discussion of the significant pre-tax changes by revenue stream in the following section.
[7] The provision for income taxes for the three and nine months ended September 30, 2018 was $10 million and $69 million, respectively, lower than our provision on an ASC 605 basis. The income tax expense was calculated based on the U.S. and foreign statutory rates applicable to adjustments made. Where applicable, a U.S. statutory rate of 21% was used. There was a $101 million net tax reduction to retained earnings upon adoption of ASC 606.
[8] System implementation activities — For those portions of the business that previously deferred costs, the length of time over which we amortize those costs will extend to a longer estimated contract term. For 2017 and prior years, these costs were amortized over a typical period of 3-5 years in accordance with the initial stated terms of the customer agreements. Additionally, the composition of deferred costs has been adjusted to reflect the guidance in ASC 606. A reduction adjustment to retained earnings of $46 million was recorded on the adoption date to reflect these changes. Further, the amortization of the costs are no longer classified as depreciation expense, but rather included in salaries and benefits. These adjustments resulted in increases in expenses of $6 million and $10 million for the three and nine months ended September 30, 2018, respectively.
[9] Other cost adjustments — This guidance now applies to our broking arrangements and certain consulting engagements. While the costs deferred for our broking arrangements will typically be amortized within one year, costs now deferred related to certain consulting arrangements will be amortized over a longer term. We have increased pre-tax retained earnings by $75 million primarily to reflect the total changes to contract costs as of the adoption date. For the three and nine months ended September 30, 2018, these changes resulted in expenses increasing by $1 million and $15 million, respectively.