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General and administrative expenses (Tables)
 12 Months Ended
Dec. 31, 2021
Text Block [Abstract]  
Summary of General and Administrative Expenses
    
01/01 to

12/31/2021
     
01/01 to

12/31/2020
     
01/01 to

12/31/2019
  
Personnel expenses
   
 
(28,245
) 
   
 
(25,158
) 
   
 
(28,415
) 
Compensation
      (10,287 )       (10,212 )       (9,548 ) 
Employees’ profit sharing
      (5,843 )       (4,224 )       (5,183 ) 
Welfare benefits
      (4,385 )       (4,059 )       (3,856 ) 
Provision for labor claims and dismissals
      (3,852 )       (2,922 )       (5,640 ) 
Payroll charges
      (3,640 )       (3,330 )       (3,276 ) 
Share-based payment (Note 20)
      (129 )       (241 )       (242 ) 
Training
      (118 )       (107 )       (178 ) 
Other
      9        (63 )       (492 ) 
Administrative expenses
   
 
(16,080
) 
   
 
(16,904
) 
   
 
(15,912
) 
Third party services, Financial services expenses, Security and Transportation
      (7,276 )       (7,140 )       (6,477 ) 
Data processing and telecommunications
      (3,953 )       (3,983 )       (4,278 ) 
Installations
      (1,677 )       (2,005 )       (2,068 ) 
Advertising, promotions and publicity
      (1,389 )       (1,095 )       (1,325 ) 
Materials
      (465 )       (321 )       (330 ) 
Travel expenses
      (59 )       (84 )       (240 ) 
Other
(1)
     (1,261 )       (2,276 )       (1,194 ) 
Depreciation and Amortization
   
 
(5,548
) 
   
 
(5,064
) 
   
 
(4,630
) 
Other expenses
   
 
(12,676
) 
   
 
(17,081
) 
   
 
(12,055
) 
Selling - credit cards
      (5,292 )       (4,391 )       (4,958 ) 
Claims losses
      (1,038 )       (778 )       (825 ) 
Loss on sale of other assets, fixed assets and investments in associates and joint ventures
      (119 )       (683 )       (719 ) 
Provision for lawsuits civil (Note 29)
      (1,041 )       (1,080 )       (848 ) 
Provision for tax and social security lawsuits
      317        (191 )       (1,898 ) 
Refund of interbank costs
      (352 )       (270 )       (307 ) 
Impairment
(2)
     (440 )       (6,201 )       (233 ) 
Other
      (4,711 )       (3,487 )       (2,267 ) 
    
 
 
     
 
 
     
 
 
  
Total
   
 
(62,549
) 
   
 
(64,207
) 
   
 
(61,012
) 
    
 
 
     
 
 
     
 
 
  
 
(1)
At 12/31/2020 comprises R$ (1,047) related to donations for the initiative “Todos pela Saúde” (All for Health) (Note 33a).
(2)
At 12/31/2020 comprises the effects of impairment of goodwill and intangible assets of Itaú Corpbanca, net of tax effects and ownership interest of
non-controlling
shareholders total R$ (1,452).