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ADMINISTRATIVE EXPENSES (Details) (BRL)
In Millions
12 Months Ended
Dec. 31, 2010
Dec. 31, 2009
Dec. 31, 2008
External administrative expenses 2,830 2,571 1,185
Maintenance and security expenses 1,593 951 569
Communication expenses 1,531 1,278 821
Technology expenses 1,320 992 764
Rent expenses (Note 30c) 841 795 394
Advertising expenses 677 514 373
Transportation costs 598 385 282
Banking and brokerage fees 596 563 593
Other marketing expenses 570 324 259
Credit card outsourcing processing fees 561 307 162
Office and technology supplies 483 299 231
Utilities 282 266 175
Traveling expenses 170 120 97
Other 723 636 504
TOTAL 12,775 10,001 6,409