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Segments (Tables)
12 Months Ended
Dec. 31, 2013
Segment Reporting [Abstract]  
Summary of the operating segments
The following table presents a summary of the operating segments:
  
 
Years ended December 31,
(in thousands)
 
2013
 
2012
 
2011
Revenue
 
 
 
 
 
 
Product
 
$
62,393

 
$
65,028

 
$
50,322

Service
 
40,105

 
35,929

 
29,181

Total revenue
 
102,498

 
100,957

 
79,503

 
 
 
 
 
 
 
Cost of revenue
 
 
 
 
 
 
Product
 
21,714

 
21,551

 
17,465

Service
 
16,595

 
15,070

 
14,042

Total cost of revenue
 
38,309

 
36,621

 
31,507

 
 
 
 
 
 
 
Gross profit
 
 
 
 
 
 
Product
 
40,679

 
43,477

 
32,857

Service
 
23,510

 
20,859

 
15,139

Total gross profit
 
64,189

 
64,336

 
47,996

 
 
 
 
 
 
 
Operating expenses
 
74,749

 
59,440

 
48,802

Interest income (expense), net and other
 
204

 
(1,376
)
 
(1,388
)
(Loss) income before income taxes
 
$
(10,356
)
 
$
3,520

 
$
(2,194
)
Summary of revenue by product line

The following tables present the Company’s revenue by product line, as well as revenue and long-lived assets by geographic region.
 
  
 
Years ended December 31,
(in thousands)
 
2013
 
2012
 
2011
Revenue
 
 
 
 
 
 
Product
 
 
 
 
 
 
Device
 
$
46,636

 
$
47,725

 
$
37,088

Software
 
15,757

 
17,303

 
13,234

Total product
 
62,393

 
65,028

 
50,322

Service
 
 
 
 
 
 
Maintenance and support
 
31,559

 
26,237

 
21,439

Professional services and training
 
8,546

 
9,692

 
7,742

Total service
 
40,105

 
35,929

 
29,181

Total revenue
 
$
102,498

 
$
100,957

 
$
79,503

Schedule of revenue by geographic region
The Company’s revenue by geographic region, based on customer location, is summarized as follows:
  
 
Years ended December 31,
(in thousands)
 
2013
 
2012
 
2011
Revenue
 
 
 
 
 
 
United States
 
$
91,763

 
$
90,108

 
$
73,719

International
 
10,735

 
10,849

 
5,784

Total revenue
 
$
102,498

 
$
100,957

 
$
79,503

Schedule of Geographic Disclosure of Long-Lived Assets
The Company’s tangible long-lived assets by geographic region, consisting of net property and equipment, are summarized as follows:
  
 
December 31,
(in thousands)
 
2013
 
2012
 
2011
Property and equipment, net
 
 
 
 
 
 
United States
 
$
5,249

 
$
3,465

 
$
2,646

International
 
116

 
166

 
55

Total property and equipment, net
 
$
5,365

 
$
3,631

 
$
2,701