X0304 4 2012-01-10 0 0001111247 RIGHTNOW TECHNOLOGIES INC RNOW 0001298993 Rassaby Alan A RIGHTNOW TECHNOLOGIES, INC. 136 ENTERPRISE BLVD. BOZEMAN MT 59718 0 1 0 0 SVP/General Counsel/Secretary Common Stock 2012-01-10 4 M 0 17257 7.35 A 22211 D Common Stock 2012-01-10 4 M 0 6775 12.81 A 28986 D Employee Stock Option (right to buy) 7.35 2012-01-10 4 M 0 17257 0 D 2004-12-21 2014-06-21 Common Stock 17257 0 D Employee Stock Option (right to buy) 12.81 2012-01-10 4 M 0 6775 0 D 2005-08-14 2015-02-14 Common Stock 6775 23225 D Includes 848 shares acquired under the RightNow employee stock purchase plan on August 15, 2011 and includes 49 shares acquired under the RightNow employee stock purchase plan on October 31, 2011. The option vested and became exercisable as to 4,082 shares on December 21, 2004, 4,592 shares on June 21, 2005, 4,592 shares on December 21, 2005, 5,953 shares on June 21, 2006, 5,951 shares on December 21, 2006, 6,377 shares on June 21, 2007, 6,377 shares on December 21, 2007 and 8,333 shares on June 21, 2008. The option vested and became exercisable in eight equal semi-annual installments beginning August 14, 2005. /s/ Joshua W. Burnim, Attorney in Fact for: Alan A. Rassaby 2012-01-12