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Summary of Business and Significant Accounting Policies - Narrative (Details)
3 Months Ended 9 Months Ended
Oct. 31, 2020
USD ($)
Jan. 31, 2020
USD ($)
Oct. 31, 2020
USD ($)
Oct. 31, 2019
USD ($)
Oct. 31, 2020
USD ($)
segment
Oct. 31, 2019
USD ($)
Accounting Policies [Abstract]            
Number of operating segments | segment         1  
Concentration Risk [Line Items]            
Capitalized contract cost, amortization term (in years) 4 years   4 years   4 years  
Capitalized contract cost, renewals and success fees, amortization term (in years)         2 years  
Costs capitalized to obtain revenue contracts, net     $ 493,000,000 $ 246,000,000 $ 973,000,000 $ 543,000,000
Amortization of costs capitalized to obtain revenue contracts, net     271,000,000 221,000,000 768,000,000 647,000,000
Costs capitalized to obtain revenue contracts, net $ 2,500,000,000 $ 2,300,000,000 2,500,000,000   2,500,000,000  
Impairments of costs to obtain revenue contracts     $ 0 $ 0 0 0
Impairments of capitalized software and long-lived assets         0 0
Impairment of intangible assets         0 0
Impairment of goodwill         $ 0 $ 0
Offering period         12 months  
Discount for ESPP         15.00%  
Purchase period         6 months  
Stock options and restricted stock            
Concentration Risk [Line Items]            
Vesting period         4 years  
Performance shares            
Concentration Risk [Line Items]            
Vesting period         3 years  
Restricted Stock            
Concentration Risk [Line Items]            
Award requisite service period         4 years  
Maximum | Internal-use software            
Concentration Risk [Line Items]            
Property and equipment, estimated useful lives         5 years  
Assets | Geographic concentration risk | Non-US            
Concentration Risk [Line Items]            
Concentration risk percentage 13.00% 12.00%        
Assets | Geographic concentration risk | Untied States            
Concentration Risk [Line Items]            
Concentration risk percentage 85.00% 87.00%        
Strategic investments | Investment concentration risk | One publicly traded investment A            
Concentration Risk [Line Items]            
Concentration risk percentage 35.00%          
Strategic investments | Investment concentration risk | One publicly traded investment B            
Concentration Risk [Line Items]            
Concentration risk percentage 20.00%          
Strategic investments | Investment concentration risk | One privately held investment            
Concentration Risk [Line Items]            
Concentration risk percentage 5.00%          
Strategic investments | Investment concentration risk | Five investments            
Concentration Risk [Line Items]            
Concentration risk percentage   5.00%