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Business Combinations (Narrative) (Details)
$ in Millions
1 Months Ended 6 Months Ended
May 31, 2020
USD ($)
Jun. 30, 2020
USD ($)
Feb. 29, 2020
USD ($)
Jul. 31, 2020
USD ($)
Jan. 31, 2020
USD ($)
Business Acquisition [Line Items]          
Estimated useful lives (in years)       5 years 6 months  
Goodwill       $ 26,301 $ 25,134
Vlocity          
Business Acquisition [Line Items]          
Fair value of consideration transferred   $ 1,380      
Share conversion ratio   0.05817      
Fair value of unvested options   $ 139      
Consideration transferred, unvested options   6      
Assumed unvested options, allocated to future services   133      
Fair value of pre-existing relationship $ 167 208      
Remeasurement gain   41      
Total intangible assets subject to amortization   473      
Goodwill   $ 1,024      
Evergage          
Business Acquisition [Line Items]          
Consideration transferred     $ 100    
Goodwill     74    
Evergage | Developed technology and customer relationships          
Business Acquisition [Line Items]          
Total intangible assets subject to amortization     $ 25    
Minimum | Evergage | Developed technology and customer relationships          
Business Acquisition [Line Items]          
Estimated useful lives (in years)     3 years    
Maximum | Evergage | Developed technology and customer relationships          
Business Acquisition [Line Items]          
Estimated useful lives (in years)     5 years