Other Revenues and Other Expenses

12 Months Ended

Dec. 31, 2023

Other Income and Expenses [Abstract]

Other Revenues and Other Expenses Disclosure

20. Other Revenues and Other Expenses

Other Revenues

Information on other revenues, which primarily includes fees related to service contracts from customers, was as follows:

	Years Ended December 31,
	2023		2022		2021
	(In millions)
Vision fee for service arrangements	$	598	$	566	$	546
Prepaid legal plans	516		471		432
Fee-based investment management	408		396		363
Administrative services-only contracts	259		238		231
Recordkeeping and administrative services (1)	150		168		213
Other revenue from service contracts from customers	298		271		289
Total revenues from service contracts from customers	2,229		2,110		2,074
Other	297		520		545
Total other revenues	$	2,526	$	2,630	$	2,619

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(1)Related to products and businesses no longer actively marketed by the Company.

Receivables related to revenues from service contracts from customers were $243 million and $226 million as of December 31, 2023 and 2022, respectively.

Other Expenses

Information on other expenses was as follows:

	Years Ended December 31,
	2023		2022		2021
	(In millions)
Employee-related costs (1)	$	3,626	$	3,520	$	3,515
Third party staffing costs	1,477		1,573		1,423
General and administrative expenses	828		669		670
Pension, postretirement and postemployment benefit costs	246		98		147
Premium taxes, other taxes, and licenses & fees	660		608		629
Commissions and other variable expenses	5,819		5,265		5,463
Capitalization of DAC	(2,917)		(2,614)		(2,751)
Amortization of DAC and VOBA	1,952		1,831		2,037
Amortization of negative VOBA	(26)		(29)		(35)
Interest expense on debt	1,045		938		920
Total other expenses	$	12,710	$	11,859	$	12,018

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(1)Includes ($140) million, $93 million and ($144) million for the years ended December 31, 2023, 2022 and 2021, respectively, for the net change in cash surrender value of investments in certain life insurance policies, net of premiums paid.

Capitalization of DAC and Amortization of DAC and VOBA

See Note 8 for additional information on DAC and VOBA including impacts of capitalization and amortization. See also Note 10 for a description of the DAC amortization impact associated with the closed block.

Expenses related to Debt

See Notes 16, 17, and 18 for attribution of interest expense by debt issuance and other expenses related to debt transactions.