Other Revenues and Other Expenses (Tables)

6 Months Ended

Jun. 30, 2021

Other Income and Expenses [Abstract]

Information on other revenues, which primarily includes fees related to service contracts from customers, was as follows:


	Three Months Ended June 30,				Six Months Ended June 30,
	2021		2020		2021		2020
	(In millions)
Vision fee for service arrangements (1)	$	135	$	—	$	275	$	—
Prepaid legal plans	108		99		217		200
Fee-based investment management	86		71		171		150
Recordkeeping and administrative services (2)	53		46		106		95
Administrative services-only contracts	58		54		119		110
Other revenue from service contracts from customers	74		54		141		114
Total revenues from service contracts from customers	514		324		1,029		669
Other	150		132		266		226
Total other revenues	$	664	$	456	$	1,295	$	895

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(1)For information regarding the Company’s acquisition of Versant Health, Inc., see Note 3 of the Notes to the Consolidated Financial Statements included in the 2020 Annual Report.

(2)Related to products and businesses no longer actively marketed by the Company.

Other Expenses

Information on other expenses was as follows:


	Three Months Ended June 30,				Six Months Ended June 30,
	2021		2020		2021		2020
	(In millions)
Employee-related costs (1)	$	808	$	842	$	1,782	$	1,711
Third party staffing costs	336		311		648		659
General and administrative expenses	135		191		243		381
Pension, postretirement and postemployment benefit costs	26		37		51		76
Premium taxes, other taxes, and licenses & fees	169		176		336		369
Commissions and other variable expenses	1,294		1,315		2,824		2,723
Capitalization of DAC	(642)		(671)		(1,417)		(1,445)
Amortization of DAC and VOBA	537		560		1,127		1,348
Amortization of negative VOBA	(10)		(10)		(19)		(20)
Interest expense on debt	228		232		456		454
Total other expenses	$	2,881	$	2,983	$	6,031	$	6,256

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(1)Includes ($58) million and ($74) million for the three months and six months ended June 30, 2021, respectively, and ($80) million and ($40) million for the three months and six months ended June 30, 2020, respectively, for the net change in cash surrender value of investments in certain life insurance policies, net of premiums paid.