Other Revenues and Other Expenses (Tables)

12 Months Ended

Dec. 31, 2020

Other Income and Expenses [Abstract]

Information on other revenues, which primarily includes fees related to service contracts from customers, was as follows:


	Years Ended December 31,
	2020		2019		2018
	(In millions)
Prepaid legal plans	$	395	$	347	$	296
Fee-based investment management	318		286		293
Recordkeeping and administrative services (1)	196		206		221
Administrative services-only contracts	218		210		205
Other revenue from service contracts from customers	227		240		241
Total revenues from service contracts from customers	1,354		1,289		1,256
Other	495		553		624
Total other revenues	$	1,849	$	1,842	$	1,880

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(1)Related to products and businesses no longer actively marketed by the Company.

Other Expenses

Information on other expenses was as follows:


	Years Ended December 31,
	2020		2019		2018
	(In millions)
Employee related costs (1)	$	3,514	$	3,665	$	3,664
Third party staffing costs	1,335		1,755		1,703
General and administrative expenses	761		901		910
Pension, postretirement and postemployment benefit costs	165		233		185
Premium taxes, other taxes, and licenses & fees	764		674		758
Commissions and other variable expenses	5,596		6,001		5,707
Capitalization of DAC	(3,013)		(3,358)		(3,254)
Amortization of DAC and VOBA	3,160		2,896		2,975
Amortization of negative VOBA	(45)		(33)		(56)
Interest expense on debt	913		955		1,122
Total other expenses	$	13,150	$	13,689	$	13,714

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(1)Includes ($147) million, ($219) million and $0 for the years ended December 31, 2020, 2019 and 2018, respectively, for the net change in cash surrender value of investments in certain life insurance policies, net of premiums paid.

Restructuring charges

In December 2019, the Company incurred the remaining restructuring charges related to its unit cost improvement program. During this program period, restructuring charges were included in other expenses and reported in Corporate & Other. Such restructuring charges were as follows:


	Years Ended December 31,
	2020		2019		2018
	Severance
	(In millions)
Balance at January 1,	$	57	$	23	$	22
Restructuring charges	—		108		63
Cash payments	(51)		(74)		(62)
Balance at December 31,	$	6	$	57	$	23
Total severance charges incurred since inception of initiative	$	244	$	244	$	136