AUTHORIZATION TO EXECUTE SECTION 16(a) REPORTS



This Statement confirms that I, the undersigned, Jerry R. Batt, have
authorized and designated Chuck Bay, John Huyett and Michelle Philpot and
each of them (each "Authorized Signatory") to execute and file on my
behalf any and all Forms 3, 4 and 5 (including any amendments thereto) and
any Schedule 13D or Schedule 13G (including any amendments thereto) that I
may be required to file with the United States Securities and Exchange
Commission as a result of my ownership of, or transactions in, securities
of KANA SOFTWARE, INC. (the "Company").

The authority of each Authorized Signatory under this Confirming Statement
shallcontinue until I am no longer required to file Forms 3, 4 and 5 and
Schedules 13D and 13G with regard to my ownership of, or transactions in,
securities of the Company, unless earlier revoked in writing. I acknowledge
that none of the Authorized Signatories is assuming any of my
responsibilities to comply with Section 16 of the Securities Exchange Act
of 1934.


							/s/ Jerry R. Batt
						_____________________________
						Signature

							8/11/03
						Date:___________________________

LTrev1, 8/11/03	Page 1