X0101 4/A2003-05-162003-05-16 0001089907 KANA SOFTWARE INC KANA 0001207744 ZARRABIAN MASSOOD 1000Common Stock2002-12-314J0530D3297DThe number of shares for common stock owned reflects the amount remaining after cancellation of shares that had been held in escrow and were cancelled upon escrow settlement.Michelle Philpot signing under Power of Attorney in Fact for Massood Zarrabian2003-07-17