-----BEGIN PRIVACY-ENHANCED MESSAGE-----
Proc-Type: 2001,MIC-CLEAR
Originator-Name: webmaster@www.sec.gov
Originator-Key-Asymmetric:
 MFgwCgYEVQgBAQICAf8DSgAwRwJAW2sNKK9AVtBzYZmr6aGjlWyK3XmZv3dTINen
 TWSM7vrzLADbmYQaionwg5sDW3P6oaM5D3tdezXMm7z1T+B+twIDAQAB
MIC-Info: RSA-MD5,RSA,
 V15PsBOVvMRsrE028S2ACu2OoxB06VFQKFZez/GVAVHAG2Qe9AwpTSu3QNKcB09w
 hiNdSYzWHyrfdHnrk0CX0w==

<SEC-DOCUMENT>0001138388-03-000002.txt : 20031231
<SEC-HEADER>0001138388-03-000002.hdr.sgml : 20031231
<ACCEPTANCE-DATETIME>20031231125111
ACCESSION NUMBER:		0001138388-03-000002
CONFORMED SUBMISSION TYPE:	4
PUBLIC DOCUMENT COUNT:		1
CONFORMED PERIOD OF REPORT:	20031230
FILED AS OF DATE:		20031231

ISSUER:		

	COMPANY DATA:	
		COMPANY CONFORMED NAME:			KANA SOFTWARE INC
		CENTRAL INDEX KEY:			0001089907
		STANDARD INDUSTRIAL CLASSIFICATION:	SERVICES-BUSINESS SERVICES, NEC [7389]
		IRS NUMBER:				770435679
		STATE OF INCORPORATION:			DE
		FISCAL YEAR END:			1231

	BUSINESS ADDRESS:	
		STREET 1:		181 CONSTITUTION DRIVE
		CITY:			MENLO PARK
		STATE:			CA
		ZIP:			94025
		BUSINESS PHONE:		6506148300

	MAIL ADDRESS:	
		STREET 1:		181 CONSTITUTION DRIVE
		CITY:			MENLO PARK
		STATE:			CA
		ZIP:			94025

	FORMER COMPANY:	
		FORMER CONFORMED NAME:	KANA COMMUNICATIONS INC
		DATE OF NAME CHANGE:	19990702

REPORTING-OWNER:	

	OWNER DATA:	
		COMPANY CONFORMED NAME:			BAY CHUCK
		CENTRAL INDEX KEY:			0001138388

	FILING VALUES:
		FORM TYPE:		4
		SEC ACT:		1934 Act
		SEC FILE NUMBER:	000-27163
		FILM NUMBER:		031079847

	BUSINESS ADDRESS:	
		STREET 1:		755 ARROYO RD
		CITY:			LOS ALTOS
		STATE:			CA
		ZIP:			94024
		BUSINESS PHONE:		3032099100

	MAIL ADDRESS:	
		STREET 1:		755 ARROYO RD
		CITY:			LOS ALTOS
		STATE:			CA
		ZIP:			94024
</SEC-HEADER>
<DOCUMENT>
<TYPE>4
<SEQUENCE>1
<FILENAME>edgar.xml
<DESCRIPTION>PRIMARY DOCUMENT
<TEXT>
<XML>
<?xml version="1.0"?>
<ownershipDocument>
    <schemaVersion>X0201</schemaVersion>

    <documentType>4</documentType><periodOfReport>2003-12-30</periodOfReport>
    <issuer>
        <issuerCik>0001089907</issuerCik>
        <issuerName>KANA SOFTWARE INC</issuerName>
        <issuerTradingSymbol>KANA</issuerTradingSymbol></issuer><reportingOwner>
        <reportingOwnerId>
            <rptOwnerCik>0001138388</rptOwnerCik>
            <rptOwnerName>BAY CHUCK</rptOwnerName>
        </reportingOwnerId>
        <reportingOwnerAddress>
            <rptOwnerStreet1>KANA SOFTWARE, INC.</rptOwnerStreet1>
            <rptOwnerStreet2>181 CONSTITUTION AVE.</rptOwnerStreet2>
            <rptOwnerCity>MENLO PARK</rptOwnerCity>
            <rptOwnerState>CA</rptOwnerState>
            <rptOwnerZipCode>94025</rptOwnerZipCode>
            <rptOwnerStateDescription></rptOwnerStateDescription>
        </reportingOwnerAddress>
            <reportingOwnerRelationship>
<isDirector>1</isDirector><isOfficer>1</isOfficer><isTenPercentOwner>0</isTenPercentOwner><isOther>0</isOther><officerTitle>Chief Executive Officer</officerTitle></reportingOwnerRelationship></reportingOwner><nonDerivativeTable><nonDerivativeTransaction><securityTitle><value>Common Stock</value></securityTitle><transactionDate><value>2003-12-30</value></transactionDate><deemedExecutionDate><value>2003-12-30</value></deemedExecutionDate><transactionCoding><transactionFormType>4</transactionFormType><transactionCode>G</transactionCode><equitySwapInvolved>0</equitySwapInvolved></transactionCoding><transactionAmounts><transactionShares><value>9000</value><footnoteId id="F1"/></transactionShares><transactionPricePerShare><value>0</value></transactionPricePerShare><transactionAcquiredDisposedCode><value>D</value></transactionAcquiredDisposedCode></transactionAmounts><postTransactionAmounts><sharesOwnedFollowingTransaction><value>5272</value></sharesOwnedFollowingTransaction></postTransactionAmounts><ownershipNatur
e><directOrIndirectOwnership><value>D</value></directOrIndirectOwnership><natureOfOwnership><value/></natureOfOwnership></ownershipNature></nonDerivativeTransaction></nonDerivativeTable><footnotes><footnote id="F1">Gift of shares subject to transfer restriction. Transfer will not occur until after February 3, 2004</footnote></footnotes><remarks/><ownerSignature><signatureName>Chuck Bay</signatureName><signatureDate>2003-12-30</signatureDate></ownerSignature></ownershipDocument>

</XML>
</TEXT>
</DOCUMENT>
</SEC-DOCUMENT>
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