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Insurance business (Tables)
 12 Months Ended
Dec. 31, 2020
Insurance Contracts [Abstract]  
Schedule of net insurance premium income and liabilities under insurance contracts
Net insurance premium income
Non-linked
insurance		 Linked life
insurance
Investment
contracts with
DPF1
Total
$m$m$m$m
Gross insurance premium income
8,321 579 1,563 10,463 
Reinsurers’ share of gross insurance premium income
(362)(8)— (370)
Year ended 31 Dec 20207,959 571 1,563 10,093 
Gross insurance premium income
9,353 489 2,266 12,108 
Reinsurers’ share of gross insurance premium income
(1,465)(7)— (1,472)
Year ended 31 Dec 20197,888 482 2,266 10,636 
Gross insurance premium income
8,616 422 2,300 11,338 
Reinsurers’ share of gross insurance premium income
(672)(7)— (679)
Year ended 31 Dec 20187,944 415 2,300 10,659 
1    Discretionary participation features.
Net insurance claims and benefits paid and movement in liabilities to policyholders

Non-linked
insurance		Linked life
insurance
Investment
contracts with
DPF1
Total

$m$m$m$m
Gross claims and benefits paid and movement in liabilities
10,050 1,112 1,853 13,015 
– claims, benefits and surrenders paid3,695 900 2,083 6,678 
– movement in liabilities6,355 212 (230)6,337 
Reinsurers’ share of claims and benefits paid and movement in liabilities
(366)(4)— (370)
– claims, benefits and surrenders paid(430)(10)— (440)
– movement in liabilities64 6 — 70 
Year ended 31 Dec 20209,684 1,108 1,853 12,645 
Gross claims and benefits paid and movement in liabilities
11,305 1,217 3,810 16,332 
– claims, benefits and surrenders paid3,783 900 1,921 6,604 
– movement in liabilities7,522 317 1,889 9,728 
Reinsurers’ share of claims and benefits paid and movement in liabilities
(1,402)(4)— (1,406)
– claims, benefits and surrenders paid(411)(17)— (428)
– movement in liabilities(991)13 — (978)
Year ended 31 Dec 20199,903 1,213 3,810 14,926 
Gross claims and benefits paid and movement in liabilities8,943 (446)1,724 10,221 
– claims, benefits and surrenders paid3,852 1,088 1,869 6,809 
– movement in liabilities5,091 (1,534)(145)3,412 
Reinsurers’ share of claims and benefits paid and movement in liabilities
(605)191 — (414)
– claims, benefits and surrenders paid(311)(181)— (492)
– movement in liabilities(294)372 — 78 
Year ended 31 Dec 20188,338 (255)1,724 9,807 
1Discretionary participation features.
Liabilities under insurance contracts
 Non-linked
insurance		 Linked life
insurance
Investment
contracts with
DPF1
Total
Footnotes
$m$m$m$m
Gross liabilities under insurance contracts at 1 Jan 202065,324 6,151 25,964 97,439 
Claims and benefits paid
(3,695)(900)(2,083)(6,678)
Increase in liabilities to policyholders
10,050 1,112 1,853 13,015 
Exchange differences and other movements
2
785 86 2,544 3,415 
Gross liabilities under insurance contracts at 31 Dec 202072,464 6,449 28,278 107,191 
Reinsurers’ share of liabilities under insurance contracts
(3,434)(14)— (3,448)
Net liabilities under insurance contracts at 31 Dec 202069,030 6,435 28,278 103,743 
Gross liabilities under insurance contracts at 1 Jan 201957,283 5,789 24,258 87,330 
Claims and benefits paid
(3,804)(900)(1,900)(6,604)
Increase in liabilities to policyholders
11,326 1,217 3,789 16,332 
Exchange differences and other movements
2519 45 (183)381 
Gross liabilities under insurance contracts at 31 Dec 201965,324 6,151 25,964 97,439 
Reinsurers’ share of liabilities under insurance contracts
(3,521)(71)— (3,592)
Net liabilities under insurance contracts at 31 Dec 201961,803 6,080 25,964 93,847 
1Discretionary participation features.
2‘Exchange differences and other movements’ includes movements in liabilities arising from net unrealised investment gains recognised in other comprehensive income.