Net fee income (Tables)

12 Months Ended

Dec. 31, 2019

Analysis of income and expense [abstract]

Summary of net fee income

Net fee income by global business
	2019
	Retail Banking and Wealth Management		Commercial Banking		Global Banking and Markets		Global Private Banking		Corporate Centre		Total
	$m		$m		$m		$m		$m		$m
Funds under management	1,295		120		460		302		—		2,177
Account services	890		654		365		101		(7	)	2,003
Cards	1,602		358		15		—		—		1,975
Credit facilities	75		785		743		15		—		1,618
Broking income	366		40		532		119		—		1,057
Unit trusts	921		22		2		90		—		1,035
Underwriting	—		6		821		3		(1	)	829
Remittances	73		362		311		4		(3	)	747
Global custody	90		18		564		45		—		717
Imports/exports	—		497		164		1		—		662
Insurance agency commission	324		20		1		32		—		377
Other	1,097		891		2,362		193		(2,301	)	2,242
Fee income	6,733		3,773		6,340		905		(2,312	)	15,439
Less: fee expense	(1,861	)	(370	)	(3,287	)	(134	)	2,236		(3,416	)
Net fee income	4,872		3,403		3,053		771		(76	)	12,023

	2018												2017
	Retail Banking and Wealth Management		Commercial Banking		Global Banking and Markets		Global Private Banking		Corporate Centre		Total		Total
	$m		$m		$m		$m		$m		$m		$m
Funds under management	1,383		134		421		284		(1	)	2,221		2,188
Account services	991		748		332		106		—		2,177		2,244
Cards	1,575		370		16		—		(5	)	1,956		1,994
Credit facilities	71		824		813		16		(1	)	1,723		1,718
Broking income	494		44		533		139		—		1,210		1,191
Unit trusts	937		25		3		73		—		1,038		1,010
Underwriting	1		10		708		4		—		723		829
Remittances	96		357		320		5		—		778		759
Global custody	100		18		584		35		(1	)	736		692
Imports/exports	3		532		176		2		(4	)	709		736
Insurance agency commission	354		23		1		27		(1	)	404		410
Other	1,110		858		2,362		186		(2,147	)	2,369		2,082
Fee income	7,115		3,943		6,269		877		(2,160	)	16,044		15,853
Less: fee expense	(1,917	)	(388	)	(3,040	)	(135	)	2,056		(3,424	)	(3,042	)
Net Fee income	5,198		3,555		3,229		742		(104	)	12,620		12,811