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Provisions - Payment protection insurance (Details)
policy in Millions, complaint in Millions, $ in Millions
12 Months Ended 228 Months Ended
Dec. 31, 2018
USD ($)
complaint
policy
Dec. 31, 2017
USD ($)
Dec. 31, 2016
USD ($)
Dec. 31, 2018
USD ($)
complaint
policy
Jan. 01, 2018
USD ($)
[1]
Disclosure of other provisions [line items]          
Other provisions $ 2,920 $ 4,011 $ 4,773 $ 2,920 $ 4,295
Additions   2,220      
Amounts utilised   1,882      
Net insurance premium income 10,659 9,779 $ 9,951    
Insurance Provision          
Disclosure of other provisions [line items]          
Other provisions 555 $ 1,174   $ 555  
Net change in expected credit loss provision and other movements $ 79        
Liability calculation, annual basis spread on simple interest rate 8.00%        
Payment Protection Insurance          
Disclosure of other provisions [line items]          
Number of policies sold | policy       5.4  
Net insurance premium income       $ 3,300  
Gross written premiums       $ 4,400  
Number of complaints expected to be received | complaint 2.3     2.3  
Complaints expected to be received as a percent of policies sold 42.00%     42.00%  
Number of policies expected to make contact | policy 2.6     2.6  
Policies expected to make contact, as a percent of principal 49.00%     49.00%  
[1] Balances at 1 January 2018 have been prepared in accordance with accounting policies referred to on page 263. 31 December 2017 balances have not been re-presented. Information regarding the effects of adoption of IFRS 9 can be found in Note 37.