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Goodwill and intangible assets - Impairment testing (commentary) (Details) - USD ($)
$ in Millions
Dec. 31, 2018
Jul. 01, 2018
Jan. 01, 2018
[1]
Dec. 31, 2017
Jul. 01, 2017
Disclosure of reconciliation of changes in intangible assets and goodwill [line items]          
Goodwill and intangible assets $ 24,357   $ 23,374 $ 23,453  
Goodwill          
Disclosure of reconciliation of changes in intangible assets and goodwill [line items]          
Goodwill and intangible assets $ 12,986     $ 13,588  
Aggregate cash-generating units for which amount of goodwill or intangible assets with indefinite useful lives is not significant | Goodwill          
Disclosure of reconciliation of changes in intangible assets and goodwill [line items]          
Goodwill and intangible assets   $ 3,061     $ 3,059
[1] Balances at 1 January 2018 have been prepared in accordance with accounting policies referred to on page 263. 31 December 2017 balances have not been re-presented. Information regarding the effects of adoption of IFRS 9 can be found in Note 37.