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Employee compensation and benefits - Employee compensation and benefits (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Employee Compensation And Benefits [Abstract]      
Wages and salaries $ 14,751 $ 15,227 $ 15,735
Social security costs 1,490 1,419 1,312
Post-employment benefits 1,132 669 1,042
Employee compensation and benefits $ 17,373 $ 17,315 $ 18,089