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Provisions - Payment protection insurance (Details)
policy in Millions, complaint in Millions, $ in Millions
12 Months Ended 78 Months Ended 216 Months Ended
Dec. 31, 2017
USD ($)
complaint
policy
Dec. 31, 2016
USD ($)
Dec. 31, 2015
USD ($)
Dec. 31, 2017
USD ($)
complaint
policy
Dec. 31, 2017
USD ($)
complaint
policy
Disclosure of other provisions [line items]          
Other provisions $ 4,011 $ 4,773 $ 5,552 $ 4,011 $ 4,011
Additions 2,220 2,784      
Amounts utilised 1,882 2,798      
Net insurance premium income 9,779 9,951 $ 10,355    
Insurance Provision [Member]          
Disclosure of other provisions [line items]          
Other provisions 1,174 $ 919   1,174 $ 1,174
Additions       5,100  
Amounts utilised       $ 3,900  
Increase in provisions $ 637        
Liability calculation, annual basis spread on simple interest rate 8.00%        
Payment Protection Insurance          
Disclosure of other provisions [line items]          
Number of policies sold | policy         5.4
Net insurance premium income         $ 3,300
Gross written premiums         $ 4,400
Number of complaints expected to be received | complaint 2.2     2.2 2.2
Complaints expected to be received as a percent of policies sold 41.00%     41.00% 41.00%
Number of policies expected to make contact | policy 2.6     2.6 2.6
Policies expected to make contact, as a percent of principal 48.00%     48.00% 48.00%