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Employee compensation and benefits - Share-based payments (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2017
Dec. 31, 2016
Dec. 31, 2015
Employee Compensation And Benefits [Abstract]      
Expense from equity-settled share-based payment transactions in which goods or services received did not qualify for recognition as assets $ 500 $ 534 $ 757
Disclosure of terms and conditions of share-based payment arrangement [line items]      
Expense from share-based payments 546 624 791
Restricted share awards      
Disclosure of terms and conditions of share-based payment arrangement [line items]      
Expense from share-based payments 520 591 748
Savings-related and other share award option plans      
Disclosure of terms and conditions of share-based payment arrangement [line items]      
Expense from share-based payments $ 26 $ 33 $ 43