Revenue (Tables)

9 Months Ended

Sep. 30, 2020

Revenue from Contract with Customer [Abstract]

Revenues Disaggregated by Primary Geographic Markets, Major Products Lines, and Sales Channels

Revenues disaggregated by primary geographic markets, major product lines, and sales channels are as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Primary geographical markets(1):
United States	$	1,062	$	1,343	$	3,101	$	3,955
Europe	480		521		1,317		1,705
Canada	94		123		278		377
Other	131		192		396		585
Total Revenues	$	1,767	$	2,179	$	5,092	$	6,622
Major product and services lines:
Equipment	$	419	$	494	$	1,054	$	1,446
Supplies, paper and other sales	232		290		622		862
Maintenance agreements(2)	443		567		1,338		1,774
Service arrangements(3)	486		611		1,512		1,883
Rental and other	132		157		396		473
Financing	55		60		170		184
Total Revenues	$	1,767	$	2,179	$	5,092	$	6,622
Sales channels:
Direct equipment lease(4)	$	151	$	200	$	388	$	484
Distributors & resellers(5)	245		301		604		949
Customer direct	255		283		684		875
Total Sales	$	651	$	784	$	1,676	$	2,308

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(1)Geographic area data is based upon the location of the subsidiary reporting the revenue.

(2)Includes revenues from maintenance agreements on sold equipment as well as revenues associated with service agreements sold through our channel partners as Xerox Partner Print Services (XPPS).

(3)Primarily includes revenues from our Managed Services offerings. Also includes revenues from embedded operating leases, which were not significant.

(4)Primarily reflects direct sales through bundled lease arrangements.

(5)Primarily reflects sales through our two-tier distribution channels.

Incremental Direct Costs of Obtaining a Contract

Incremental direct costs are as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Incremental direct costs of obtaining a contract	$	15	$	20	$	43	$	56
Amortization of incremental direct costs	19		23		60		66