EX-99.3 4 d321885dex993.htm EX-99.3 EX-99.3

Exhibit 99.3

 

 

Manulife Financial Corporation

Annual Meeting  |  May 4, 2017

 

Important information for shareholders

Your participation is important.

Please take some time to read

this document and vote.

 

LOGO


  Notice of annual meeting of common shareholders

 

 

  You’re invited to attend our 2017 annual meeting of   common shareholders

 

   When

   May 4, 2017

   11 a.m.

   (Eastern time)

 

   Where

   Manulife Head Office

   200 Bloor Street East

   Toronto, Canada

 

 

Four items of business

•    Receiving the consolidated financial statements and auditors’ report for the year ended December 31, 2016

•    Electing directors

•    Appointing the auditors

•    Having a say on executive pay

 

 

We’ll consider any other matters that are properly brought before the meeting, but we are not aware of any at this time.

 

The annual meeting for The Manufacturers Life Insurance Company will be held at the same time and place.

 

Please read the voting section starting on page 12.

Your vote is important.

 

By order of the board of directors,

 

LOGO

Antonella Deo

Vice President and Corporate Secretary

 

March 8, 2017

 

 

 


LOGO

 

 

Dear fellow shareholders

 

On behalf of the board of directors, we are pleased to invite you to the annual meeting of common shareholders of Manulife Financial Corporation, on May 4, 2017 at Manulife’s head office, 200 Bloor Street East, Toronto. As a holder of common shares you have the right to receive our financial statements and to vote your shares.

 

Our 2017 management information circular, which starts on page 10, includes important information that will help you understand what you will be voting on at the meeting. This summary highlights some key things to know, but we encourage you to read the entire circular before you vote your shares. Your feedback is integrated into the board’s decision-making process.

 

Listening to shareholders

Manulife believes that directly engaging with shareholders and other stakeholders is critical because it allows us to hear issues directly from the source, and to respond in a meaningful and timely way.

 

We have had an active shareholder outreach program for a number of years and this year we expanded the scope of our outreach to address the lower support we received for our executive compensation program at last year’s annual meeting of shareholders. While a majority of votes were cast in favour, support came in at 77%. We were disappointed by the result, and at the meeting I personally committed to speaking directly with shareholders to understand their concerns and to make the changes necessary to earn the full support of shareholders.

 

As Chairman, this past year I led 25 meetings and conference calls with approximately 50% of our institutional shareholder base. John Cassaday, the chair of the management resources and compensation committee, joined me at these meetings and we appreciated the candor and openness of shareholders. We covered a broad range of issues, but one important focus of the discussions was our executive compensation program, our levels of executive compensation relative to global peers and our performance against our short and long-term objectives.

 

These meetings provided us with tremendous insight into what shareholders value in our compensation program and what they believe we should improve. We also received similar feedback from other industry participants such as proxy advisory firms. Management including the CEO were a constructive part of this process, and together we made changes that ensure appropriate compensation in relation to peers that are

 

 

2017 Management information circular     1  


more effectively aligned with our financial results, strategic accomplishments and shareholder experience going forward:

 

1 We carried out a comprehensive review of our executive compensation program, including an extensive peer and industry review
2 We discussed several approaches and reviewed the concepts at a high level with shareholders
3 We simplified the compensation program, linked executive pay more closely to performance and improved alignment with shareholders
4 We tested our executive compensation designs rigorously, including back testing different performance measures, ranges and economic scenarios
5 We made appropriate adjustments to ensure that our compensation is in line with peers, including decreasing total compensation for our CEO and placing a greater emphasis on “at risk” components of executive compensation

 

Our performance in 2016

 

Manulife achieved strong operating results in 2016, ending the year with $4 billion in core earnings, an increase of 17% over the prior year, and achieving the target we set back in 2012. Full year net income attributed to shareholders rose to $2.9 billion – an increase of 34% over the prior year.

 

Total shareholder return (TSR) was 19.9% in 2016.

 

 

 

 

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On the basis of our strong operating results, and our outlook for growth going forward, the board approved an 11% increase to our dividend, marking our third consecutive year of increases, a cumulative increase of 58% over this period.

 

While these results are excellent, we actually had more ambitious targets for the year and our three-year TSR is still below the median of our peer group. As a result, the board awarded annual incentive payouts for me and others on the senior management team that were considerably lower than target, which is fair and reasonable.

 

 

 

It is unusual for a CEO to be speaking positively about a reduction in his compensation, but there are times when it is warranted. As CEO, my compensation has always been paid in U.S. dollars, and as a result of the appreciation in the U.S. dollar, the past increases awarded to me by the board, and the various changes within our compensation peer group, my compensation is high relative to the companies that we benchmark against. As a result, consistent with shareholder expectations, the board reduced my 2017 medium and long-term incentive awards by 25% and also eliminated restricted share units, focusing more on “at risk” longer-term incentives. Having been an investor most of my life, I see the investors’ point of view on relative compensation and pay for performance, including where it affects me; and the reality is that I feel passionately

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2   Manulife Financial Corporation


6 We improved the disclosure of our executive compensation program for 2016, the changes we are making for 2017 and the rationale for the compensation decisions approved by the board
7 We will implement the changes to our executive compensation program starting with the 2017 performance year

The board also placed special emphasis on the areas of strategy, risk and management succession during its 2016 meetings. The letters that follow from the CEO and the chair of the management resources and compensation committee further clarify the changes that were made to the executive compensation program and the discretion that was used with respect to the CEO pay decisions.

continued on page 8

 

that CEO compensation should be totally aligned to long-term shareholder value creation.

 

Here are some of the many financial highlights in 2016:

   In a challenging year for asset managers where many experienced large net redemptions, our gross flows in our wealth and asset management businesses were $120.5 billion, an increase of 3% compared with 2015; our net flows were $15.3 billion compared with $34.4 billion in 2015

   Insurance sales were $4.0 billion, an increase of 11% compared with 2015

   New business value was $1.2 billion, an increase of 22% from 2015

   Total assets under management and administration were $977 billion as at December 31, 2016, an increase of 6% compared with 2015

  

 

 

LOGO

 

Overall, our strong operating results and our strategic
progress in 2016, especially in our rapidly growing Asia and our wealth and asset management businesses, give us confidence in Manulife’s strength, continued momentum and success for the long term.

 

All of these results are reflected in the board’s decisions about the 2016 annual incentive awards and the 2017 salary and medium and long-term incentive awards, which you can read about in the chair of the management resources and compensation committee’s letter that follows.

 

LOGO

Donald A. Guloien

President and Chief Executive Officer

 

2017 Management information circular     3  


Executive compensation

 

Pay-for-performance is the underpinning principle of our compensation strategy and we have enhanced our approach over the years to strengthen this cornerstone. Our approach is focused on rewarding long-term sustainable growth and executing our business strategy. A large percentage of our executives’ compensation is in equity-based awards to make sure that executives’ and shareholders’ interests are aligned.

  LOGO

At last year’s annual meeting, a larger number of shareholders signaled concerns with our executive compensation program including the level of CEO pay awarded relative to both peers and performance. So in 2016, we engaged with our shareholders in addition to proxy advisory firms, listened to your concerns and took action:

 

  we simplified our compensation plans
  we linked pay more closely to performance
  we aligned compensation more closely with the shareholder experience.

We made these changes in direct response to what we heard in our meetings; to improve our evolving compensation program and the link between pay and company performance, including for the CEO. Changes to our executive compensation program will be implemented starting in 2017. You can read about the CEO’s compensation below and in his profile starting on page 82. You can also find a complete summary of the changes we are making to our 2017 compensation program on page 50.

 

Changes we made   How we made them

1. Simplified the

compensation

program

 

We reduced the number of performance measures in the annual incentive plan from seven to four measures and in the performance share unit plan from six to three measures

 

We eliminated the overlap in performance measures between our short term and longer term incentive plans

 

We extended the vesting and performance period for performance share units to three full years so they align more easily to our publicly reported results

2. Linked pay

more closely to

performance

 

We tied even more compensation to the achievement of business results by increasing the weighting of performance share units to 50% from 35% of equity-based awards for the CEO and senior executive vice presidents

 

We tightened the performance range on net income in the annual incentive plan

 

We reinforced the board’s ability to use discretion, including reducing the annual incentive award if relative TSR is low, even if the calculated result is high

 

We added another Canadian company to our peer group, as suggested by many shareholders, because it is a competitor for business, capital and talent

3. Improved the

alignment with

shareholders

 

We aligned the scorecard for the annual incentive plan more closely to how our shareholders look at our performance, focusing on earnings and our strategy

 

We made relative TSR a performance measure in our performance share unit plan rather than a modifier, increasing its impact on payouts

 

We added book value per share excluding AOCI – a capital measure – to our performance share unit plan

 

4   Manulife Financial Corporation


Key compensation highlights

In February of each year, the board makes the following compensation decisions regarding the named executives:

  the annual incentive awards based on the prior year’s results
  medium and long-term incentive awards that will be earned based on performance over future years
  increases to base salary and/or annual incentive targets, if any, for the upcoming year.

As set out in more detail starting on page 82, year-over-year compensation was generally down for our named executives reflecting the company’s short and longer-term performance relative to the goals we established and discretionary decisions made by the board:

 

  four of our five named executives were awarded a lower 2016 annual incentive than in 2015 reflecting a closer alignment of pay to our company performance
  the combined performance factor for the 2014 performance share units that paid out in 2016 was 75% primarily driven by both return on equity and net income results being below the performance objectives set for this grant, as well as Manulife’s three-year TSR being below the median of our performance peer group
  four of our five named executives did not receive a salary increase in 2017.

CEO compensation

As noted in the CEO letter, the 2016 annual incentive award he received was significantly reduced relative to his target and prior year award. This was done taking into consideration the changing compensation levels in our peer group, the depreciation of the Canadian dollar, input provided from our discussions with shareholders and a review of the company’s relative performance.

Specifically, in consultation with the CEO, the board used its discretion to reduce the CEO’s 2016 annual incentive award to 60% of target, below the calculated business performance score of 88%. This is 41% lower than the prior year. While there were many positive results in the year, we fell short of some of our ambitious targets and our three-year TSR was below the median of the peer group. Combined with his 2016 base salary and 2016 medium and long-term incentive awards which were approved in February 2016, the CEO’s 2016 U.S. dollar total direct compensation was 7% lower than 2015.

To ensure CEO compensation is more appropriately positioned relative to the compensation peer group, the board reduced the CEO’s medium and long-term incentive awards for 2017 to 75% of target and 25% lower than 2016. This reflects the board’s decision not to grant the CEO any RSUs. The resultant mix of 50% performance share units and 50% stock options aligns the CEO’s compensation directly with Manulife’s long-term performance and shareholder experience.

The combined impact of these decisions will be reflected in this and next year’s summary compensation table – however, we feel it is important for shareholders to understand the full impact of the decisions made by the board in February of this year.

 

2017 Management information circular     5  


The graph to the right shows the CEO’s U.S. dollar total direct compensation

awarded from 2014 to 2016, and his U.S. dollar total target direct compensation for 2017.

 

The accompanying table shows the decisions made for the CEO in 2016 and

2017. You can read more about the CEO’s compensation in his profile starting

on page 82.

 

The CEO’s compensation is shown in U.S. dollars because we have set compensation for the named executives in U.S. dollars since 2004. As a global company, we draw from an international talent pool for executive talent at the most senior levels where U.S. dollars is the most common basis of compensation.

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      2014 ($)    2015 ($)    2016 ($)    2017 ($)
Base salary    1,325,000    1,358,125    1,358,125    1,358,125
Annual incentive    2,674,181    2,085,061    1,222,313    2,037,188 (target)
Medium and long-
term incentives
   7,950,000    8,148,750    8,148,750    6,111,562
Total direct compensation    11,949,181    11,591,936    10,729,188    9,506,875

 

     Compensation decisions for
2016 performance
  Compensation decisions for
2017 performance
     When the
decision is made
  Decisions
for 2016
  When the
decision is made
  Decisions
for 2017
Base salary   February 2016   No change   February 2017   No change
Annual incentive   February 2017   40% below target   February 2018   Target shown – actual will be based on 2017 performance
Medium and long-term incentives   February 2016   At target   February 2017   25% below target

Foreign exchange rates may impact how much the named executives receive depending on the currency in which they are paid. Accordingly, we take this into consideration when making compensation decisions to ensure our named executives are appropriately positioned relative to both our Canadian and U.S. peer companies (see the summary compensation table on page 96 for more information).

Compensation in line with our performance and our peers

Paying for performance is a core principle in the design of the executive compensation program at Manulife. Executives earn incentive awards based on corporate and

 

6   Manulife Financial Corporation


individual performance, which is assessed against pre-determined targets and our TSR compared to our peers.

We assess the effectiveness of our compensation program and its alignment to our pay for performance core principle by comparing the relationship between the CEO’s realized and realizable pay (as a percentage of his total target direct compensation) to our share price performance and our compensation peers. The graph on page 94 shows you that there is a close alignment between our CEO’s realized and realizable pay and Manulife’s TSR, compared to our peers.

 

Linking pay to shareholder value

We also look at whether our executive compensation program is aligned with the shareholder experience by comparing our TSR with what our executives actually earned – as realized pay (what was paid to them during the year in salary, annual incentive and payouts from the medium and long-term incentive plans), and realizable pay (the value of their unvested or unexercised medium and long-term incentives).

 

The graph to the right shows how the CEO’s realized and realizable pay has been consistent with what our shareholders have experienced – CEO pay was lower when our TSR was low, and appropriately higher when our TSR was higher.

  LOGO

Please see the CEO lookback table on page 85 for another way of looking at realized and realizable pay.

 

     2012     2013     2014     2015     2016  
Manulife TSR     30.0%       60.0%       8.7%       (3.7%)       19.9%  
S&P/TSX Composite Index total return     7.2%       13.0%       10.6%       (8.3%)       21.1%  
S&P/TSX Composite Financials Index     17.6%       23.7%       13.8%       (1.7%)       24.1%  
CEO realized and realizable pay at year-end     $9.0M       $31.3M       $17.1M       $5.1M       $37.8M  

Realized and realizable pay

Includes:

  cash compensation received for a given year, including salary, annual incentive earned, payouts of restricted share units and performance share units upon vesting and gains realized from exercising stock options, and
  the change in value of outstanding restricted share units, performance share units, stock options and deferred share units on December 31 of a given year compared to their value on December 31 of the previous year.

Total shareholder return

The change in value of an investment in Manulife’s common shares (or in the S&P/TSX Composite Index or S&P/TSX Composite Financials Index) between January 1 and December 31 of a given year, assuming dividends are reinvested.

 

2017 Management information circular     7  


 

We welcome your feedback at our annual meeting

Aligning compensation with long-term shareholder value is a core principle in the design of the executive compensation program at Manulife. This circular explains the compensation decisions we made for 2016 and for the 2017 salary and medium and long-term incentives. It also highlights how the changes we are making to the program will impact compensation in the future.

We are confident that the changes to the executive compensation program – simplifying the program, reinforcing pay for performance and strengthening the link between executive pay and shareholder interests – are responsive to your concerns.

We are holding another advisory vote on executive pay at our 2017 annual meeting and, as always, we welcome your feedback.

 

LOGO

John Cassaday

Chair of the Management Resources

and Compensation Committee

 

continued from page 3

 

Governance at Manulife

 

  

We believe that good corporate

governance is critical to our long-term
success – for us, our shareholders and
our customers. Our board of directors
sets the tone at the top, promoting a
strong culture of integrity and ethical
behaviour throughout our entire
organization.

 

LOGO

      

 

 

 

LOGO

  

 

Shareholder engagement

We and the board believe that engaging and communicating directly with shareholders and other stakeholders is important for providing timely and meaningful feedback. In addition to the extensive engagement on our executive compensation program, investors were invited to discuss a variety of other topics of interest to them. See page 127 for more about our shareholder engagement program.

 

 
 

 

8   Manulife Financial Corporation


This year, 15 people have been nominated for election to the board for a one-year term. All 15 were elected at our 2016 meeting. These directors have the mix of skills, experience and qualifications necessary for proper oversight and effective decision-making. You can read more about them starting on page 22.

 

      Director since        Independent        2016 votes for  
Joseph Caron      2010          Yes          96.76%  
John Cassaday      1993          Yes          87.73%  
Susan Dabarno      2013          Yes          96.79%  
Richard DeWolfe      2004          Yes          99.44%  
Sheila Fraser      2011          Yes          98.98%  
Donald Guloien      2009          No          99.62%  
Luther Helms      2007          Yes          99.24%  
Tsun-yan Hsieh      2011          Yes          96.61%  
Thomas Jenkins      2015          Yes          99.32%  
Pamela Kimmet      2016          Yes          96.92%  
Donald Lindsay      2010          Yes          99.56%  
John Palmer      2009          Yes          99.53%  
James Prieur      2013          Yes          96.66%  
Andrea Rosen      2011          Yes          99.66%  
Lesley Webster      2012          Yes          96.73%  

 

Please read the circular and vote your shares

 

Your vote is important to us – we encourage you to attend the meeting or to vote by proxy (over the internet, by phone or by mail). See page 14 for details about how to vote.

 

The meeting will cover four items of business:

1. Receiving our financial statements

2. Voting to elect directors

3. Voting to appoint the auditors

4. Voting to have a ‘say on executive pay’

 

 

 

LOGO

  

 

 

Our 2017 annual meeting

 

When

May 4, 2017 at 11 a.m. (Eastern time)

 

Where

Manulife Head Office

200 Bloor Street East

Toronto, Canada

 

You will vote on all items except for the
financial statements. The board recommends you vote FOR these items.

 

If you attend the meeting in person, you will also have the opportunity to ask questions of the board and management.

LOGO

  

Richard B. DeWolfe

Chairman of the Board

  

 

2017 Management information circular     9  


LOGO   About this management
     information circular

We’ve sent this management information circular to you because you owned common shares of Manulife Financial Corporation as of the close of business on March 8, 2017. It includes important information about the meeting, the items of business to be covered and how to vote your shares.

You’re entitled to receive notice of and vote these shares at our 2017 annual meeting of shareholders.

Management is soliciting your proxy for the meeting, which means we’re contacting you to encourage you to vote. This will be done mainly by mail, but you may also be contacted by phone, including in connection with the use of the Broadridge QuickVote service. We have retained Kingsdale Advisors (Kingsdale), and they may assist us with this process. We pay the costs of the engagement with Kingsdale, which we expect to be approximately $40,000.

 

 

 

LOGO

  

 

In this document:

  we, us, our and Manulife mean Manulife Financial Corporation

  you, your and shareholder refer to holders of Manulife common shares

  circular means this management information circular

  meeting means our annual meeting of common shareholders on May 4, 2017

  common shares or shares means common shares of Manulife Financial Corporation

  Manufacturers Life means The Manufacturers Life Insurance Company

 

Information in this circular is as at February 28, 2017 and in Canadian dollars, unless indicated otherwise. Any information contained in, or otherwise accessible through, websites mentioned in this circular does not form a part of this document.

 

 

 

 

 

   

 

For more information

You can find financial information about Manulife in our annual report, which
includes our audited consolidated financial statements and management’s
discussion and analysis (MD&A) for the year ended December 31, 2016. The
Audit Committee section of our annual information form has information about
the audit committee including the committee charter.

 

These documents are available on manulife.com, on SEDAR (sedar.com) and on
EDGAR (sec.gov/edgar). You can also ask us for a copy of our annual report –
simply email us at shareholder_services@manulife.com

 

    

 

10   Manulife Financial Corporation


 

  Where to find it   LOGO

 

About the meeting

  13   

Who can vote

  14   

How to vote

  17   

What the meeting will cover

About the directors

  21   

Key things about the board

  22   

Director profiles

  37   

2016 board committee reports

  41   

How we pay our directors

Executive compensation

  50   

2017 executive compensation

program changes at a glance

  52   

Compensation discussion

and analysis

  52   

Our compensation philosophy

  54    How the board oversees compensation
  56   

Managing compensation risk

  60   

The decision-making process

  62    Benchmarking against our peers
  64   

Our compensation program and 2016 performance

  82   

Compensation of the named

executives

  96   

Executive compensation details

  96   

Summary compensation table

  98   

Equity compensation

103   

Retirement benefits

110   

Termination and change in control

116   

Compensation of employees who

have a material impact on risk

Governance at Manulife

120   

About the Manulife board

122   

Roles and responsibilities

122    Promoting a culture of
integrity and ethical behaviour
122   

Strategic planning

123   

Risk oversight

124    Leadership development and succession
127    Communications and shareholder engagement
128   

Board committees

129   

Serving as a director

129   

Serving on other boards

130   

Integrity

130   

Equity ownership

130   

Term limits

130   

Independence

131   

Diversity

132   

Skills and experience

134   

Director development

136   

Assessment

136   

Board succession

Other information

137   

Liability insurance

137   

Loans to directors and officers

137   

Directors’ approval

 

 

 

  LOGO    When you see this symbol, you will learn where you can find more information about a particular topic

 

2017 Management information circular     11  


LOGO   About the meeting

This year’s annual meeting is on May 4, 2017.

Read this section to find out who can vote, how you can vote and what you’ll be voting on.

 

Questions?

 

Call the transfer agent in your region or Kingsdale Advisors if you have any  questions:

Kingsdale Advisors  

1-888-518-1563 (for shareholders in North America)

416-867-2272 (for shareholders outside North America)

email: contactus@kingsdaleadvisors.com

Canada   CST
  1-800-783-9495
United States   Computershare
  1-800-249-7702
Hong Kong   Computershare
  852-2862-8555
Philippines   Rizal Commercial Banking Corporation
  632-318-8567

 

 

 

Where to find it   LOGO

 

Who can vote   13  
How to vote   14  
What the meeting will cover   17  

 

 

12   Manulife Financial Corporation


LOGO

ABOUT THE MEETING

 

Who can vote

 

If you held Manulife common shares as of 5 p.m. (Eastern time) on March 8, 2017 (the record date), you’re entitled to receive notice of and vote at our 2017 annual meeting. We had 1,975,994,427 common shares outstanding as of this date and each share carries one vote.  

 

LOGO

  

 

About quorum

Before the meeting can go ahead, at least two shareholders have to be present at the meeting, in person or by proxy.

 

 

    

We must receive a simple majority of votes cast for an item to be approved. We are not aware of any person who beneficially owns or exercises control or direction (directly or indirectly) over more than 10% of the voting rights attached to Manulife common shares.

Voting restrictions

If any person, an entity controlled by any person, or any person together with an entity he or she controls, beneficially owns more than 20% of the shares that can be voted, that person or entity cannot vote unless the Minister of Finance (Canada) allows it.

Common shares that are beneficially owned by the Government of Canada, any province or territory of Canada, any foreign government, or any political subdivision or agency of any of those entities cannot be voted, except under circumstances approved by the Minister of Finance (Canada).

 

2017 Management information circular     13  


 

 

 

How to vote

There are two ways to vote – by proxy or in person at the meeting. How you vote depends on whether you’re a registered shareholder, an ownership statement holder or a non-registered (beneficial) shareholder.

 

LOGO

 

See page 16 for important details about voting by proxy

   

Registered shareholders and ownership statement holders

(your package includes a proxy form)

 

You’re a registered shareholder if you have a share certificate in your name or your shares are recorded electronically in the Direct Registration System (DRS) maintained by our transfer agent.

 

You’re an ownership statement holder if you hold a share ownership statement that was issued when Manufacturers Life demutualized.

     

Vote by proxy

You or your authorized representative must sign the proxy form. If you’re a corporation or other legal entity, your authorized representative must sign the form.

   
u
 
  You can vote your shares in one of four ways:
    LOGO   On the internet – Go to the website indicated on your proxy form. You’ll need the personal identification/control number on the form.
    LOGO   By phone (Canada and U.S. only) – Call the toll-free number on the proxy form and follow the instructions. You’ll need the personal identification/control number on the form.
    LOGO   By mail – Complete your proxy form and return it in the envelope provided.
   

LOGO

  On your smartphone – Use the QR code found on your proxy form.
   

Your proxy must be received by 5 p.m. (Eastern time) on May 2, 2017 for your vote to be counted. If you’re mailing your proxy form, be sure to allow enough time for the envelope to be delivered. The time limit for the deposit of proxies may be waived by the Chairman at his discretion, without notice.

 

If the meeting is adjourned, your proxy must be received by 5 p.m. (Eastern time) two business days before the meeting is reconvened.

     

Vote in person at the meeting

You’ll need to bring identification with you to the meeting.

    u    

Check in with our transfer agent when you arrive at the meeting.

 

Do not complete the proxy form before the meeting because you’ll vote in person at the meeting.

     

Changing your vote

You can revoke your proxy form if you change your mind about how you want to vote your shares.

   
u
 
 

Sending new instructions with a later date on how you wish to vote will revoke the instructions you previously submitted.

 

You can send a new proxy on the internet, by phone or by mail, by following the instructions above.

 

Or send a notice in writing, signed by you or your authorized representative to: Corporate Secretary, Manulife Financial Corporation, 200 Bloor Street East, Toronto, Canada M4W 1E5.

 

Your new proxy must be received by 5 p.m. (Eastern time) on May 2, 2017 for your vote to be counted. If you’re mailing your new proxy form, be sure to allow enough time for the envelope to be delivered.

 

If the meeting is adjourned, your proxy must be received by 5 p.m. (Eastern time) two business days before the meeting is reconvened.

 

If you miss the deadline, you can only revoke your proxy by giving a notice in writing to the Chairman at the meeting before the meeting begins. The notice must be signed by you or your authorized representative.

 

14   Manulife Financial Corporation


LOGO

ABOUT THE MEETING

 

 

LOGO

 

See page 16 for important details about voting by proxy

   

Non-registered (beneficial) shareholders

(your package includes a voting instruction form)

 

You’re a non-registered shareholder if you hold your shares through an intermediary (a bank, trust company, securities broker or other financial institution). This means the shares are registered in your intermediary’s name and you’re the beneficial shareholder.

     

Vote by proxy

You or your authorized representative must sign the voting instruction form. If you’re a corporation or other legal entity, your authorized representative must sign the form.

    u     You can give your voting instructions in one of four ways:
    LOGO   On the internet – Go to the website indicated on your voting instruction form and follow the instructions on screen.
    LOGO   By phone (Canada and U.S. only) – Call the toll-free number on your voting instruction form and follow the instructions.
    LOGO   By mail – Complete your voting instruction form and return it in the envelope provided.
   

LOGO

  On your smartphone – Use the QR code found on your voting instruction form.
    Your intermediary must receive your voting instructions with enough time to act on your instructions. Check the form for the deadline for submitting your voting instructions. If you’re mailing your voting instruction form, be sure to allow enough time for the envelope to be delivered. The time limit for the deposit of proxies may be waived by the Chairman at his discretion, without notice.
     

Vote in person at the meeting

You’ll need to bring identification with you to the meeting.

    u    

Check in with our transfer agent when you arrive at the meeting.

 

Do not complete the voting instruction form before the meeting because you’ll vote in person at the meeting.

     

Changing your vote

You can revoke your voting instruction form if you change your mind about how you want to vote your shares.

    u     Follow the instructions on your voting instruction form, or contact your intermediary for more information.

 

2017 Management information circular     15  


 

 

 

More about voting by proxy

Voting by proxy is the easiest way to vote. It means you’re giving someone else (your proxyholder) the authority to attend the meeting and vote for you according to your instructions.

 

Donald A. Guloien, President and Chief Executive Officer or, failing him, Richard B. DeWolfe, Chairman (with full power of substitution) have agreed to act as Manulife proxyholders to vote your shares at the meeting according to your instructions.

 

If you do not name a different proxyholder when you sign your form, you’re authorizing Mr. Guloien or Mr. DeWolfe to act as your proxyholder to vote for you at the meeting according to your instructions.

    

 

About confidentiality and voting results

Our transfer agents independently count and tabulate the votes to maintain confidentiality. A proxy form or voting instruction form is only referred to us if it’s clear that a shareholder wants to communicate with the board or management, the validity of the form is in question, or the law requires it.

 

After the meeting we’ll post the voting results on manulife.com, on SEDAR (sedar.com) and on EDGAR (sec.gov/edgar).

If you do not indicate on the form how you want to vote your shares, Mr. Guloien or Mr. DeWolfe will vote:

  FOR the election of the 15 nominated directors in this circular
  FOR the appointment of Ernst & Young LLP as auditors
  FOR the advisory vote on our approach to executive compensation.

You can also appoint someone else to be your proxyholder – he or she does not need to be a Manulife shareholder. Print the person’s name in the blank space provided on the proxy form or voting instruction form. Remember to tell them so they know they must attend the meeting and vote your shares according to your instructions. If you do not specify how you want to vote your shares, your proxyholder can vote your shares using their best judgment.

If there are amendments to the items to be voted on or any other matters that are properly brought before the meeting or any adjournment, your proxyholder can vote your shares as they see fit.

 

 

Questions?

 

Call the transfer agent in your region or Kingsdale Advisors if you have any questions or to ask for a new proxy form (see page 12 for details).

 

16   Manulife Financial Corporation


LOGO

ABOUT THE MEETING

 

What the meeting will cover

The meeting will cover four items of business.

1. Financial statements (manulife.com)

We’ll present our 2016 consolidated financial statements and the auditors’ report on those financial statements. You can find a copy in our 2016 annual report on manulife.com.

2. Electing directors (see page 20)

You will elect 15 directors to serve on our board until either the end of next year’s annual meeting of shareholders, or earlier if they resign from the board. All 15 nominated directors currently serve on the board.

You can read about the nominated directors beginning on page 20.

The board recommends that you vote FOR the election of each nominated director.

3. Appointing the auditors

Ernst & Young LLP (Ernst & Young) have been our external auditors for over five years and the audit committee recommended that the board re-appoint them as our auditors for fiscal 2017 to serve until the end of our next annual meeting.

The table below lists the services Ernst & Young provided to Manulife and its subsidiaries in the last two fiscal years and the fees charged by them:

 

(in millions)    2016      2015  

Audit fees

     $30.3        $29.0  
Includes the audit of our financial statements as well as the financial statements of our subsidiaries, segregated funds, audits of statutory filings, prospectus services, report on internal controls, reviews of quarterly reports and regulatory filings                  

Audit-related fees

     $2.2        $2.6  
Includes consultation concerning financial accounting and reporting standards not classified as audit, due diligence in connection with proposed or consummated transactions and assurance services to report on internal controls for third parties                  

Tax fees

     $0.3        $0.1  
Includes tax compliance, tax planning and tax advice services                  

All other fees

     $0.4        $0.6  
Includes other advisory services                  
Total      $33.2        $32.3  

 

2017 Management information circular     17  


 

 

 

 

Our auditor independence policy requires the audit committee to pre-approve all audit and permitted non-audit services (including the fees and conditions) to be provided by the external auditor.

 

If a new service is proposed during the year that is outside the pre-approved categories or budget, it must be pre-approved by the audit committee, or by a member that the committee has appointed to act on its behalf.

 

The board recommends that you vote FOR the appointment of Ernst & Young as auditors.

 

4. Having a say on executive pay

 

(see page 49)

The board believes that compensation programs must be sound, fair, competitive with the market and support our strategy and progress.

 

 

LOGO


  

 

Audit committee review

The audit committee conducts a formal review of the external auditor every year and a more comprehensive review every five years. These reviews are based on recommendations by the Chartered Professional Accountants of Canada (CPA Canada) and the Canadian Public Accountability Board to assist audit committees in their oversight duties and the comprehensive review was last conducted in 2014, covering the five-year period ended December 31, 2013.

 

The 2016 review looked at the engagement partner and team, their independence and objectivity and the quality of audit work performed.

 

The board recognizes the increased scrutiny of executive compensation generally and believes that shareholders should have the opportunity to fully understand our compensation objectives, philosophy and principles, and have a say on our approach to executive compensation. As a result, we’re asking you to vote on the following resolution:

Resolved, on an advisory basis and not to diminish the role and responsibilities of the board of directors, that the shareholders accept the approach to executive compensation disclosed in the management information circular delivered in advance of the 2017 annual meeting of common shareholders of Manulife Financial Corporation.

This is an advisory vote, so the results are not binding. The board will, however, take the results into account, together with feedback received from other shareholder engagement activities, when making decisions about compensation policies, procedures and executive pay in the future.

Please see page 2 for an overview of our performance for the year, our executive compensation program and the impact that had on executive compensation for 2016. We also describe these in more detail starting on page 49. This disclosure has been approved by the board on the recommendation of the management resources and compensation committee.

The board recommends that you vote FOR our approach to executive compensation.

 

18   Manulife Financial Corporation


LOGO

ABOUT THE MEETING

 

If a significant number of shareholders oppose the resolution, the board will engage with shareholders (especially those who are known to have voted against it) to understand their concerns and will continue to review our approach to executive compensation in the context of those concerns. We encourage any shareholders who may vote against the resolution to contact the board to discuss their specific issues or concerns (see page 120 for details about how to contact the board and page 127 for details about our shareholder engagement activities).

 

 

LOGO


  

 

About shareholder proposals

We must receive shareholder proposals for our 2018 annual meeting by 5 p.m. (Eastern time) on December 9, 2017 to consider including them in next year’s circular. Submissions must be in writing and meet the requirements of the Insurance Companies Act (Canada), which you can find online at http://laws-lois.justice.gc.ca.

 

Send your proposal to:

Corporate Secretary

Manulife Financial Corporation

200 Bloor Street East

Toronto, Ontario M4W 1E5

Canada

Fax: 416-926-3041

 

2017 Management information circular     19  


LOGO   About the directors

Read about the nominated directors before you vote your shares.

This year, 15 directors have been nominated for election to the board for a one-year term. All were elected at our 2016 meeting. These directors have the mix of skills, experience and qualifications necessary for proper oversight and effective decision-making.

 

LOGO

 

 

Where to find it   LOGO

 

Key things about the board    21
Director profiles    22
2016 board committee reports    37
How we pay our directors    41
 

 

 

20   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

Key things about the board

Gender diversity

We promote gender diversity on our board and introduced a formal diversity policy in 2014. Our objective is to have women make up at least 30% of our independent directors, and we’ve met this goal since 2013. We also had a female Chair of the board from 2008 to 2013. See page 131 for more about diversity.

Majority voting

Shareholders can vote for, or withhold their vote from, each director. Directors who receive more withheld than for votes must submit their resignation.

The corporate governance and nominating committee will review the details surrounding the resignation and report to the board. The board will accept the resignation unless there are exceptional circumstances. The board will decide within 90 days of the meeting and a news release will be issued disclosing the resignation or the reasons why the resignation was not accepted. The director will not participate in these deliberations. The resignation will be effective when it is accepted by the board.

This policy applies only in uncontested elections, where the number of nominated directors is the same as the number of directors to be elected.

Term limits

Independent directors can serve on the board for up to 12 years to balance the benefit of experience with the need for new perspectives. We introduced this policy in 2013, and at the same time eliminated the mandatory retirement age of 72. See page 130 for more information.

The Chairman can be in the role for a full five-year term regardless of the number of years the individual has been a director.

2016 attendance

The table below shows the number of board and committee meetings held in 2016 and overall attendance. Quorum for board meetings is a majority of the directors and directors are expected to attend all meetings of the board and the committees they’re members of, unless there are extenuating circumstances. Average attendance was 100% in 2016, and all but one director on the board at the time attended our 2016 annual meeting of shareholders.

 

      Number of
meetings
     Overall meeting
attendance
 
Board      9        100%  
Audit committee      6        100%  
Corporate governance and nominating committee      4        100%  
Management resources and compensation committee      8        100%  
Risk committee      6        100%  

 

2017 Management information circular     21  


 

 

 

Director profiles

 

   Richard B. DeWolfe (Chairman since 2013)
LOGO  

 

Westwood, MA, U.S.A.  Age 72  Independent

 

Areas of expertise

     Senior executive
     Public sector
     Financial
      Risk management
     U.S. operations | Governance
     Human resources management and executive compensation

Mr. DeWolfe’s extensive business, investment and leadership experience in the public and private sectors qualify him to serve as a Manulife director and Chairman. He brings governance expertise through previous experience as chairman of a public company and a director of several well known organizations in the U.S.

 

Richard DeWolfe has been Chairman since May 2, 2013, and is Managing Partner of DeWolfe & Company, LLC, a real estate management and investment consulting firm. He was Chairman and CEO of The DeWolfe Companies, Inc., the largest home ownership organization in New England, from 1992 to 2002. The DeWolfe Companies, Inc. was listed on the American Stock Exchange until it was acquired by Cendant Corporation in 2002.

 

He serves on the board of the following not-for-profit organizations: the American College of Corporate Directors, Massachusetts General Hospital (President’s Council), Boston University (Trustee Emeritus), The Boston Foundation (Director Emeritus), The Boston Center for Community and Justice (Honorary director), Wilson Center’s Canada Institute (Advisory Board) and Quissett Harbor Preservation Trust (Chairman) and Partners HealthCare System, Inc.

 

Mr. DeWolfe holds a Bachelor of Applied Science, Marketing and Finance from Boston University and an Executive Masters Professional Director Certification from the American College of Corporate Directors, a public company director education and credentialing organization.

 

Other public company boards in the past five years

Avantair, Inc., 2009-2013

 

 

 

 

 

 

   

Director since

April 2004

 

 

Term limit: 2018

 

 

2016 votes for:

99.44%

 

 

Meets share ownership

guidelines

 

 

14.16% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Mr. DeWolfe is not a member of the audit, management resources and compensation or risk committees, but attends at the invitation of the respective committee chair      
Audit     6 of 6       100%      
Corporate governance and nominating     4 of 4       100%      
Management resources and compensation     8 of 8       100%      
Risk     6 of 6       100%      

 

22   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

 

   Joseph P. Caron
LOGO  

 

Vancouver, BC, Canada  Age 69  Independent

 

Areas of expertise

     Senior executive
     Public sector
     International relations
     Asia operations | Governance
     Human resources management and executive compensation
     Technology

Mr. Caron brings business, government and international experience to the board, providing a well rounded perspective that positions him well to serve on our board, the management resources and compensation committee and as chair of the corporate governance and nominating committee.

 

Joseph Caron is Principal and Founder of Joseph Caron Incorporated, a consulting business established in 2010 to provide strategic counsel to Asian businesses seeking to grow in Canada and Canadian businesses and organizations focused on development in Asia. His experience includes four years with HB Global Advisors Corporation, the international consulting firm of Heenan Blaikie LLP (2010 to 2013), and almost four decades with the Government of Canada where he served in a number of key diplomatic posts, including Ambassador to the People’s Republic of China (2001 to 2005), Ambassador to Japan (2005 to 2008) and High Commissioner to the Republic of India (2008 to 2010). He also serves on the board of the Vancouver International Airport.

 

Mr. Caron holds a Bachelor of Arts in Political Science from the University of Ottawa. He holds honorary degrees from York University and Meiji Gakuin University, and has been named a Distinguished Fellow of the Asia Pacific Foundation and an Honorary Research Associate of the University of British Columbia’s Institute of Asian Research.

 

Other public company boards in the past five years

Westport Innovations Inc., 2013-June 2016

 

 

 

 

 

   

Director since

October 2010

 

 

Term limit: 2023

 

 

2016 votes for:

96.76%

 

 

Meets share ownership

guidelines

 

 

16.35% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Corporate governance and nominating (chair since May 2014)     4 of 4       100%      
Management resources and compensation     8 of 8       100%      

 

2017 Management information circular     23  


 

 

 

 

   John M. Cassaday
LOGO  

 

Toronto, ON, Canada  Age 63  Independent

 

Areas of expertise

     Senior executive
     Marketing
      Risk management
     Canada & U.S. operations | Governance
     Human resources management and executive compensation

Mr. Cassaday has strong business and senior executive experience and also serves on other public company boards. This experience qualifies him to serve on our board and the corporate governance and nominating committee and as chair of the management resources and compensation committee.

 

John Cassaday is currently a corporate director. Mr. Cassaday was previously President and Chief Executive Officer of Corus Entertainment Inc., a position he held since its inception in 1999 until his retirement on March 31, 2015. Corus is a Canadian leader in pay and specialty television and in Canadian radio and a global leader in children’s programming and licensing. Prior to Corus, Mr. Cassaday was Executive Vice President of Shaw Communications, President and Chief Executive Officer of CTV Television Network and President of Campbell Soup Company in Canada and the United Kingdom. He also serves on the board of Irving Oil Ltd. (non-public company).

 

Mr. Cassaday has an MBA (Dean’s List) from the Rotman School of Management at the University of Toronto.

 

Mr. Cassaday is eligible for re-election under the transitional provision of the term limits adopted in 2013 (see page 130).

 

Other public company boards in the past five years

Gibraltar Growth Corporation, 2015-present

Sleep Country Canada Holdings Inc., 2015-present

Spin Master Ltd., 2015-present

Sysco Corporation, 2004-present

Corus Entertainment Inc., 1999-March 2015

 

 

 

 

 

 

 

 

 

 

   

Director since

April 1993

 

 

Term limit: 2019

 

 

2016 votes for:

87.73%

 

 

Meets share ownership

guidelines

 

 

8.76% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Corporate governance and nominating     4 of 4       100%      
Management resources and compensation (chair since May 2011)     8 of 8       100%      

 

24   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

 

   Susan F. Dabarno
LOGO  

 

Bracebridge, ON, Canada  Age 64  Independent

 

Areas of expertise

     Senior executive                                 Technology
      Financial
     Global financial services executive |
Knowledge of investment management
     Canada operations | Governance
     Human resources management and executive compensation

Ms. Dabarno brings extensive financial services experience to the board and her roles in various executive capacities and accounting background qualify her to serve on the audit committee and management resources and compensation committee.

 

Susan Dabarno has been a corporate director since 2011. She has extensive wealth management and distribution expertise and served from 2009 to 2010 as Executive Chair, and from 2003 to 2009 as President and Chief Executive Officer, of Richardson Partners Financial Limited, an independent wealth management services firm. Before joining Richardson Partners Financial Limited, Ms. Dabarno was President and Chief Operating Officer at Merrill Lynch Canada Inc.

 

She is a former director of the Toronto Waterfront Revitalization Corporation (government funded organization) and Bridgepoint Health Foundation (not-for-profit).

 

Ms. Dabarno is a Chartered Professional Accountant and holds a Class II Diploma from McGill University.

 

Other public company boards in the past five years

People Corporation, 2011-2013

 

 

 

 

 

 

   

Director since

March 2013

 

 

Term limit: 2025

 

 

2016 votes for:

96.79%

 

 

Meets share ownership

guidelines

 

 

5.10% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Audit     6 of 6       100%      
Management resources and compensation     8 of 8       100%      

 

2017 Management information circular     25  


 

 

 

 

   Sheila S. Fraser
LOGO  

 

Ottawa, ON, Canada  Age 66  Independent

 

Areas of expertise

     Senior executive
     Public sector
     Financial
      Risk management
     Human resources management and executive compensation
     Technology

Ms. Fraser’s extensive professional experience and her contributions to the accounting and auditing profession qualify her to serve on our board, the risk committee and as chair of the audit committee. Her other board experience and international work provide an added perspective to her board and committee work.

 

Sheila Fraser is currently a corporate director. Ms. Fraser served as Auditor General of Canada from 2001 to 2011 and, prior to joining the Office of the Auditor General in 1999 as Deputy Auditor General, she was a partner at Ernst & Young LLP for 18 years.

 

Ms. Fraser’s contributions to the accounting and auditing profession include her current role as a Trustee of the International Financial Reporting Standards (IFRS) Foundation. She has also chaired two committees of the International Organization of Supreme Audit Institutions as well as the Public Sector Accounting Board of the Canadian Institute of Chartered Accountants and, until December 31, 2013, was a member of the International Federation of Accountants-International Public Sector Accounting Standards Board.

 

She also serves on the board of the International Institute for Sustainable Development – Experimental Lakes Area (not-for-profit).

 

Ms. Fraser holds a Bachelor of Commerce from McGill University and is a Fellow of the Institute of Chartered Professional Accountants of Ontario and the Ordre des comptables professionnels agréés du Québec.

 

Other public company boards in the past five years

Bombardier Inc., 2012-present

 

 

 

 

 

 

 

   

Director since November 2011

 

 

Term limit: 2024

 

 

2016 votes for:

98.98%

 

 

Meets share ownership

guidelines

 

 

17.30% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Audit (chair since May 2013)     6 of 6       100%      
Risk     6 of 6       100%      

 

26   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

   Donald A. Guloien (President and Chief Executive Officer)
LOGO  

 

Toronto, ON, Canada  Age 59  Not independent (management)

 

Areas of expertise

 

     Senior executive                                     Public sector
     Financial                                                  Risk management
     Global financial services executive |
Knowledge of investment management
     Asia, Canada & U.S. operations | Governance
     Human resources management and executive compensation
     Technology

 

As President and Chief Executive Officer of Manulife, Mr. Guloien is responsible for the day-to-day management of Manulife’s affairs. He brings extensive background, experience and knowledge as a 36-year veteran of Manulife. He is the only non-independent and executive director on our board.

 

Donald Guloien is President and Chief Executive Officer of Manulife, a member of the board of directors and chair of Manulife’s executive committee.

 

Before being appointed to his current role in 2009, Mr. Guloien served as Chief Investment Officer, where he was recognized as a leading global investment executive. He was responsible for Manulife’s worldwide investment operations, and led the significant growth of Manulife Asset Management, a global leader in wealth management services, including retail mutual funds, pension funds, and endowments. Mr. Guloien has wide-ranging international experience. In his investment role he was responsible for Manulife’s global investment operations in Canada, the United States, the United Kingdom, Japan and Asia. In June 2007, his portfolio was expanded to include Manulife’s Asian Insurance and Wealth Management operations representing Japan, China, Hong Kong, Indonesia, the Philippines, Singapore, Taiwan, Vietnam, Malaysia, Thailand and Macau.

 

Mr. Guloien has been named International Business Executive of the Year by the Canadian Chamber of Commerce, awarded The Queen Elizabeth II Diamond Jubilee medal and received an Arbor Award for his contributions to the University of Toronto.

 

He serves on the board of the following not-for-profit organizations: Geneva Association, Mayor of Shanghai’s International Business Leaders’ Advisory Council (Vice Chairman), Business Council of Canada (Director), Canadian Life and Health Insurance Association (Director), The Hospital for Sick Children (Board of Trustees), Branksome Hall (Board of Governors), United Way (Campaign Cabinet) and the University of Toronto (Campaign Cabinet).

 

Mr. Guloien holds a Bachelor of Commerce from the University of Toronto and is a Fellow, Life Management Institute. He is also a member of the Ticker Club and the World Presidents’ Organization.

 

 

 

 

 

 

   

Director since

May 2009

 

 

Term limit: applies to independent directors only

 

 

2016 votes for:

99.62%

 

 

Meets executive share ownership guidelines

 

 

LOGO

 

Other public company boards in the past five years

none

 

2016 meeting attendance                    

Board

    8 of 8       100%      
The board held one meeting for independent directors in February 2016, which Mr. Guloien was not invited to attend      

Board committees

       
Mr. Guloien is not a member of any of the board committees but attends at the invitation of the Chairman and/or committee chair      

 

2017 Management information circular     27  


 

 

 

 

   Luther S. Helms
LOGO  

 

Paradise Valley, AZ, U.S.A.  Age 73  Independent

 

Areas of expertise

     Senior executive                                        Risk management
     Financial                                                      Technology
     Global financial services executive |
Knowledge of investment management
     Asia & U.S. operations | Governance

 

Mr. Helms brings extensive banking, investment and financial services experience and a U.S. perspective to the board, which also qualify him to serve on both the audit and corporate governance and nominating committees.

 

Luther Helms is the founder of and advisor to Sonata Capital Group. Sonata is a privately-owned registered investment advisory firm. Mr. Helms has extensive banking and financial services experience, holding various positions at Bank of America Corporation, including Vice Chairman from 1993 to 1998, and he was Vice Chairman of KeyBank from 1998 to 2000.

 

He also serves on the board of Point Inside, Inc. (non-public).

 

Mr. Helms has an MBA from the University of Santa Clara and a Bachelor of Arts, History and Economics from the University of Arizona.

 

Other public company boards in the past five years

ABM Industries Incorporated, 1995-March 2017

 

 

 

 

 

 

   

Director since

May 2007

 

 

Term limit: 2019

 

 

2016 votes for:

99.24%

 

 

Meets share ownership

guidelines

 

 

13.64% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Audit     6 of 6       100%      
Corporate governance and nominating     4 of 4       100%      
       

 

 

28   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

   Tsun-yan Hsieh
LOGO  

 

Singapore, Singapore   Age 64  Independent

 

Areas of expertise

     Senior executive
     Financial
      Asia & Canada operations | Governance
     Human resources management and executive compensation
     Technology

Mr. Hsieh’s extensive management leadership, management consulting and academic experience, combined with his Asia perspective, qualifies him to serve on our board and the management resources and compensation committee.

 

Tsun-yan Hsieh is Chairman of LinHart Group PTE Ltd., a firm he founded in 2010 to provide leadership services internationally. Mr. Hsieh, a resident of Singapore, has extensive consulting experience in business strategy, leadership development and corporate transformation. Mr. Hsieh joined McKinsey & Company in 1980 and was elected a director from 1990 to 2008, when he retired. During his tenure, he served as Managing Director of Canada and ASEAN practices and led McKinsey’s Organization and Leadership Practice globally.

 

At the National University of Singapore, Mr. Hsieh holds the joint appointment of Provost Chair Professor at the Business School and the Lee Kuan Yew School of Public Policy.

 

He serves on the board of the following non-public companies and not-for-profit and other organizations: Duke-NUS Graduate Medical School Singapore, LinHart Group PTE Ltd. (Chairman/Director), Manulife US Real Estate Management Pte Ltd. (Chair), National University of Singapore Business School (Management Advisory Board), Singapore Institute of Management (Member of Governing Council) and Singapore Institute of Management Pte Ltd.

 

Mr. Hsieh has a Bachelor of Science in Mechanical Engineering from the University of Alberta and an MBA from Harvard Business School.

 

Other public company boards in the past five years

Singapore Airlines, 2012-present

Bharti Airtel Limited, 2010-2015

Sony Corporation, 2008-2013

 

 

 

 

 

 

 

 

 

   

Director since

October 2011

 

 

Term limit: 2024

 

 

2016 votes for:

96.61%

 

 

Meets share ownership

guidelines

 

 

33.65% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Management resources and compensation     8 of 8       100%      

 

 

2017 Management information circular     29  


 

 

 

   P. Thomas Jenkins
LOGO  

 

Canmore, AB, Canada  Age 57  Independent

 

Areas of expertise

     Senior executive                                        Public sector
     Financial                                                      Risk management
     Asia, Canada & U.S. operations | Governance
     Human resources management and executive compensation
     Technology

Mr. Jenkins brings extensive business perspective to the audit and risk committees through experience in business, other public company boards and the boards and committees of various government, business and other organizations.

 

Thomas Jenkins is Chairman of the Board of OpenText Corporation. From 2005 to 2013, Mr. Jenkins was Chief Strategy Officer of OpenText. Prior to 2005, Mr. Jenkins was President and Chief Executive Officer of OpenText. Mr. Jenkins has served as a Director of OpenText since 1994 and as its Chairman since 1998.

 

He is a former director of BMC Software, Inc., a non-public software corporation based in Houston, Texas, and serves on the board of the following not-for profit organizations: School of Public Policy, University of Calgary (Executive Fellow), National Research Council of Canada, Ontario Global 100 Network (Chair), C.D. Howe Institute, Canadian Council of Chief Executives.

 

Mr. Jenkins received an MBA from the Schulich School of Business at York University, a Masters of Applied Sciences from the University of Toronto and a Bachelor of Engineering & Management from McMaster University. Mr. Jenkins received an honorary doctorate of laws from the University of Waterloo and an honorary doctorate of Military Science from the Royal Military College of Canada. He is a recipient of the 2009 Ontario Entrepreneur of the Year, the 2010 McMaster Engineering L.W. Shemilt Distinguished Alumni Award and the Schulich School of Business 2012 Outstanding Executive Leadership award and is a 2017 Inductee of the Order of the Business Hall of Fame. He is a Fellow of the Canadian Academy of Engineering. Mr. Jenkins was awarded the Canadian Forces Decoration and the Queen’s Diamond Jubilee Medal. Mr. Jenkins is an Officer of the Order of Canada.

 

Other public company boards in the past five years

OpenText Corporation, 1994-present

Thomson Reuters Corporation, 2013-present

TransAlta Corporation, 2014-present

 

 

 

 

 

 

 

 

   

Director since

March 2015

 

 

Term limit: 2027

 

 

2016 votes for:

99.32%

 

 

Meets share ownership

guidelines

 

 

6.21% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Audit     6 of 6       100%      
Risk     6 of 6       100%      

 

30   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

   Pamela O. Kimmet
LOGO  

 

Atlanta, GA, U.S.A.   Age 58  Independent

 

Areas of expertise

     Senior executive
     Financial
      Global financial services executive |
Knowledge of investment management
     U.S. operations | Governance
     Human resources management and executive compensation

Ms. Kimmet’s extensive senior executive experience and international perspective qualify her to serve on our board and the risk and management resources and compensation committees.

 

Pamela Kimmet is the Chief Human Resources Officer at Cardinal Health, Inc., a health care services company which distributes pharmaceuticals and medical products, manufactures medical and surgical products and provides logistics and other services designed to improve the cost-effectiveness of healthcare. Prior to July 1, 2016, Ms. Kimmet was the Senior Vice President, Human Resources, Coca-Cola Enterprises, Inc., a position she held since 2008. Ms. Kimmet has extensive human resources leadership experience, including in the financial services industry with senior positions at Bear, Stearns & Company, Inc. and Citigroup, Inc.

 

Ms. Kimmet is a fellow of the National Academy of Human Resources, Vice Chair of the HR Policy Association and Chair of its Center for Executive Compensation, former Chair of the National Business Group on Health, and a member of the Personnel Roundtable. She holds an MBA from Michigan State University and a Bachelor of Science in Industrial and Labor Relations from Cornell University.

 

Other public company boards in the past five years

none

 

 

 

 

 

   

Director since

March 2016

 

 

Term limit: 2028

 

 

2016 votes for:

96.92%

 

 

Meets share ownership

guidelines

 

 

9.43% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance        
Ms. Kimmet joined the board and the risk and management resources and compensation committees effective March 7, 2016.      

Board

    7 of 7       100%      

Board committees

       
Risk     5 of 5       100%      
Management resources and compensation     6 of 6       100%      

 

2017 Management information circular     31  


 

 

 

   Donald R. Lindsay
LOGO  

 

Vancouver, BC, Canada  Age 58  Independent

 

Areas of expertise

     Senior executive                                        Risk management
     Financial                                                      Technology
     Global financial services executive |
Knowledge of investment management
     Asia, Canada & U.S. operations | Governance
     Human resources management and executive compensation

 

Mr. Lindsay’s CEO and international business experience, and nearly two decades of experience in senior executive roles in investment and corporate banking and global financial services, qualify him to serve on our board and on the risk committee.

 

Donald Lindsay is President and CEO of Teck Resources Limited, Canada’s largest diversified mining, mineral processing and metallurgical company, a position he has held since 2005. Mr. Lindsay’s experience includes almost two decades with CIBC World Markets Inc., where he ultimately served as President after periods as Head of Investment and Corporate Banking and Head of the Asia Pacific Region.

 

Mr. Lindsay earned a Bachelor of Science in Mining Engineering from Queen’s University and holds an MBA from Harvard Business School.

 

Other public company boards in the past five years

Teck Resources Limited, 2005-present

 

 

 

 

 

   

Director since

August 2010

 

 

Term limit: 2023

 

 

2016 votes for:

99.56%

 

 

Meets share ownership

guidelines

 

 

14.24% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Risk     6 of 6       100%      
       
       
       
       
       

 

32   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

   John R.V. Palmer
LOGO  

 

Toronto, ON, Canada  Age 73  Independent

 

Areas of expertise

     Senior executive
     Public sector
     Financial
      Risk management
     Asia & Canada operations | Governance
     Human resources management and executive compensation

Mr. Palmer’s experience with regulators in different jurisdictions, including seven years as Superintendent of Financial Institutions, Canada, and his accounting background qualify him to serve on our board, the audit committee and the risk committee, which he chaired from 2010 to May 2016.

 

John Palmer is Chairman and a founding director of the Toronto Leadership Centre, an organization focused on leadership in financial supervision. Mr. Palmer was the Superintendent of Financial Institutions, Canada from 1994 to 2001, following his career at KPMG LLP (Canada) where he held senior positions, including Managing Partner and Deputy Chairman. He was also the Deputy Managing Director of the Monetary Authority of Singapore and has advised other regulators including the Australian Prudential Regulation Authority.

 

He serves on the board of the following non-public companies and not-for-profit organizations: Prudential Advisory Services Pte Ltd., Tenaugust Properties Inc. and Toronto Leadership Centre (Chairman).

 

Mr. Palmer is a Fellow of the Institutes of Chartered Professional Accountants of Ontario and British Columbia and holds a Bachelor of Arts from the University of British Columbia.

 

Other public company boards in the past five years

Fairfax Financial Holdings Limited, 2012-present

 

 

 

 

 

 

   

Director since

November 2009

 

 

Term limit: 2022

 

 

2016 votes for:

99.53%

 

 

Meets share ownership

guidelines

 

 

16.40% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Audit     6 of 6       100%      
Risk (chair from 2010 – May 2016)     6 of 6       100%      

 

2017 Management information circular     33  


 

 

 

   C. James Prieur
LOGO  

 

Chicago, IL, U.S.A.  Age 65  Independent

 

Areas of expertise

     Senior executive                                        Risk management
     Financial                                                      Technology
     Global financial services executive |
Knowledge of investment management
     Asia, Canada & U.S. operations | Governance
     Human resources management and executive compensation

 

Mr. Prieur’s strong financial background and his wealth of senior executive experience in the insurance business in Canada, the U.S. and globally qualify him to serve on our board, the management resources and compensation committee and as chair of the risk committee.

 

James Prieur has been a corporate director since 2011 and, prior to that time, Mr. Prieur served as Chief Executive Officer and director of CNO Financial Group, Inc. from 2006 until his retirement in 2011. CNO Financial Group is a life insurance holding company focused on the senior middle income market in the U.S. Prior to joining CNO Financial Group, Mr. Prieur was President and Chief Operating Officer of Sun Life Financial, Inc. from 1999 to 2006 where he had previously led operations in Asia, Canada, United States, and the United Kingdom.

 

He serves on the board of the Alberta Investment Management Corporation, a Crown corporation of the Province of Alberta, as well as the following not-for-profit organizations: President’s Circle of the Chicago Council on Global Affairs, and The Pacific Council on International Policy and its China Committee.

 

Mr. Prieur is a Chartered Financial Analyst and holds an MBA from the Richard Ivey School at Western University and a Bachelor of Arts from the Royal Military College of Canada.

 

Other public company boards in the past five years

Ambac Financial Group, Inc., 2016-present

 

 

 

 

 

 

   

Director since

January 2013

 

 

Term limit: 2025

 

 

2016 votes for:

96.66%

 

 

Meets share ownership

guidelines

 

 

13.59% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Management resources and compensation     8 of 8       100%      
Risk (chair since May 2016)     6 of 6       100%      

 

34   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

 

   Andrea S. Rosen

 

LOGO

 

 

Toronto, ON, Canada   Age 62  Independent

 

Areas of expertise

     Senior executive
     Financial
      Risk management
     Global financial services executive |
Knowledge of investment management
     Canada operations | Governance
     Human resources management and executive compensation

 

Ms. Rosen’s experience as a global financial services executive with particular experience in investment banking, wholesale and retail banking, risk management, human resources management and executive compensation qualify her to serve on our board and serve on the audit and corporate governance and nominating committees.

 

Andrea Rosen has been a corporate director since 2006. Prior to January 2005, her experience includes more than a decade with TD Bank Financial Group, where she ultimately served as Vice Chair, TD Bank Financial Group and President of TD Canada Trust. Earlier in her career, she held progressively senior positions at Wood Gundy Inc. and was Vice President at Varity Corporation.

 

She serves on the board of the Alberta Investment Management Corporation, a Crown corporation of the Province of Alberta.

 

Ms. Rosen has an LLB from Osgoode Hall Law School, an MBA from the Schulich School of Business at York University and a Bachelor of Arts from Yale University.

 

Other public company boards in the past five years

Emera Inc., 2007-present

Hiscox Limited, 2006-2015

 

 

 

 

 

 

 

   

Director since August 2011

 

 

Term limit: 2024

 

 

2016 votes for:

99.66%

 

 

Meets share ownership

guidelines

 

 

24.64% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Audit     6 of 6       100%      
Corporate governance and nominating     4 of 4       100%      

 

2017 Management information circular     35  


 

 

 

 

   Lesley D. Webster
LOGO  

 

Naples, FL, U.S.A.  Age 64  Independent

 

Areas of expertise

     Senior executive                                        Risk management
     Financial                                                      Technology
     Global financial services executive |
Knowledge of investment management
     U.S. operations | Governance

 

Ms. Webster’s extensive senior executive experience in financial services in the U.S., and in enterprise risk management, capital markets and trading in particular, qualifies her to serve on our board, the management resources and compensation committee and the risk committee.

 

Lesley Webster is President and founder of Daniels Webster Capital Advisors, an enterprise risk management consulting firm established in 2006. Ms. Webster has extensive financial industry experience and was Executive Vice President of JP Morgan Chase’s firm-wide Market and Fiduciary Risk Management from 1994 until 2005. Prior to that, she was global head of U.S. Dollar Fixed Income Derivatives at UBS Securities, Inc. and head of Fixed Income Arbitrage trading at Chase Manhattan Bank.

 

Ms. Webster earned a PhD in Economics from Stanford University and a Bachelor of Arts in Economics from the University of Illinois at Urbana.

 

Other public company boards in the past five years

MarketAxess Holdings Inc., 2013-2015

 

 

 

 

 

   

Director since October 2012

 

 

Term limit: 2025

 

 

2016 votes for:

96.73%

 

 

Meets share ownership

guidelines

 

 

29.66% increase in number of shares and DSUs owned from February 29, 2016 to February 28, 2017

 

 

LOGO

2016 meeting attendance                    

Board

    9 of 9       100%      

Board committees

       
Management resources and compensation     8 of 8       100%      
Risk     6 of 6       100%      
       
       
       

Other information about the directors

Mr. DeWolfe served as an independent director of Avantair, Inc. (Avantair) between 2009 and August 2013. On July 25, 2013, an involuntary petition under chapter 7 of title 11 of the United States Code (Bankruptcy Code) was filed in the United States Bankruptcy Court for the Middle District of Florida, Tampa Division (the Bankruptcy Court) against Avantair (Case No. 13-09719). On August 16, 2013, the Bankruptcy Court entered an order for relief under chapter 7 of the Bankruptcy Code. Sales of certain assets have been authorized and proceeds from the sales have been distributed. The chapter 7 trustee has asserted claims against the former officers, directors and certain employees of Avantair, including Mr. DeWolfe (the Avantair Parties). The trustee has not commenced litigation against any of the independent directors. In April 2015, the Avantair Parties participated in a court-ordered pre-suit mediation with the chapter 7 trustee along with various plaintiffs who had asserted claims against various Avantair Parties in multiple jurisdictions. The majority of these claims do not involve the independent directors of Avantair. The chapter 7 trustee reached an agreement with the Avantair Parties to resolve the trustee’s threatened claims in exchange for a settlement payment of US$8 million and relinquishment of certain competing claims in the bankruptcy. The independent directors are not funding any portion of the $8 million payment. An evidentiary hearing for approval of the settlement by the Bankruptcy Court was conducted from January 22 through January 27, 2016. On November 18, 2016, the Bankruptcy Court approved the settlement, thereby ending the bankruptcy proceeding. Mr. DeWolfe continues to deny the allegations previously asserted by the chapter 7 trustee and in related lawsuits.

 

36   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

2016 board committee reports

 

Corporate governance and nominating committee

   

Joseph Caron (chair)

 

John Cassaday

 

Richard DeWolfe

 

Luther Helms

 

Andrea Rosen

  All members of the corporate governance and nominating committee are independent. The Chairman is also a member.

The committee met four times in 2016. It has approved this report and is satisfied that it has carried out all of the responsibilities required by the committee charter.

 

Key responsibilities   Key activities
Managing board renewal and succession, including identifying the necessary competencies, expertise, skills, background and personal qualities for potential candidates, identifying qualified candidates, maintaining an evergreen list of qualified candidates and reviewing committee membership  

    Reviewed the necessary characteristics, experience and expertise for prospective directors.

    Reviewed and updated the evergreen list of qualified candidates.

    Reviewed committee membership and recommended changes to the board for approval.

    Reviewed the board diversity policy and diversity objectives and considered any changes necessary to achieve the goals outlined in the policy.

Developing effective corporate governance policies and procedures, including subsidiary governance  

    Monitored corporate governance developments, and assessed current corporate governance practices against emerging best practices and other applicable requirements.

    Reviewed the details of, and compliance with, board and committee charters and mandates of board and committee chairs, directors and the CEO.

    Reviewed all significant changes in director status and confirmed no adverse impact.

    Implemented enhanced shareholder engagement principles to help shareholders understand how the board engages with shareholders and how they may contact the board.

    Reviewed the annual report on subsidiary governance.

Developing and overseeing the processes for assessing board, committee and individual director effectiveness including the committee chairs and Chairman  

    Worked with an independent consultant to assist in the implementation of assessments of the board, the Chairman, the committees and chairs of each.

    Reviewed and confirmed the independence of the directors.

    Assessed the board’s relationship with management.

Coordinating the director orientation and education program  

    Considered the relevant topics and developed the agenda for the director education program.

Reviewing director compensation  

    Monitored developments in director compensation.

The committee meets without management present at each meeting. The committee also works with an independent consultant to conduct a biannual review of director compensation. The next review will occur in 2017. The committee did not retain a consultant or incur any fees for compensation matters in 2016. In 2015, it paid Pearl Meyer & Partners $27,546 (paid in U.S dollars and converted to Canadian dollars at an exchange rate of US$1.00 = $1.3223 as of the date of invoice). There is cross-membership between the corporate governance and nominating committee and each of the audit and management resources and compensation committees.

 

2017 Management information circular     37  


 

 

 

 

Audit committee

   

Sheila Fraser (chair)

 

Susan Dabarno

 

Luther Helms

 

Thomas Jenkins

 

John Palmer

 

Andrea Rosen

  The audit committee and the board have determined that all members of the committee are independent, financially literate and qualify as audit committee financial experts under the Sarbanes-Oxley Act of 2002. All of the members also meet additional independence standards for audit committees under applicable U.S. and Canadian laws and securities exchange rules. The committee also serves as the conduct review committee.

The committee met six times in 2016, including one joint meeting with the risk committee. It has approved this report and is satisfied that it has carried out all of the responsibilities required by the committee charter.

 

Key responsibilities   Key activities
Overseeing the quality and integrity of financial information including the effectiveness of our systems of internal control over financial reporting  

   Reviewed significant accounting and actuarial practices and policies (and areas where judgment was applied), financial disclosure (and recommended them to the board for approval), and management’s report on the effectiveness of internal controls over financial reporting.

   Reviewed the internal control framework and recommended it to the board for approval.

Overseeing the performance, qualifications and independence of our external auditors  

   Conducted the annual review of Ernst & Young, including the engagement partner and audit team, their independence, objectivity and quality of audit work performed, and recommended their reappointment as auditors to the board for approval.

   Reviewed and approved or pre-approved the auditor independence policy, the scope of the annual audit plan and all related services and fees, recurring audit and non-audit services for the coming year, and audit and non-audit services proposed during the year outside of previous approvals.

Overseeing our compliance program, including compliance with legal and regulatory requirements and the effectiveness of our compliance practices  

   Reviewed reports on compliance with applicable laws and regulations.

   Reviewed reports on the anti-money laundering/anti-terrorist financing program.

   Reviewed the disclosure policy.

Overseeing our finance, actuarial, internal audit and global compliance functions  

   Reviewed reports, opinions and recommendations from the Chief Actuary.

   Reviewed the annual report of the external actuarial peer reviewer.

   Reviewed and approved the internal audit plan and reviewed periodic reports on internal audit activities and audit results.

   Reviewed and approved the mandates of the Global Compliance Chief, Chief Auditor, Chief Financial Officer and Chief Actuary and the global compliance, internal audit, finance and actuarial functions, and reviewed the performance evaluation and assessed the effectiveness of each.

Developing our ethical standards and policies on managing conflicts of interest and protecting confidential information and monitoring customer complaints  

   Reviewed the code of business conduct and ethics and the procedures relating to conflicts of interest and restricting the use of confidential information.

   Reviewed reports on compliance with the code and Ethics Hotline activities.

Monitoring arrangements with related parties and transactions that could have a material impact on our stability or solvency  

   Reviewed the effectiveness of the procedures to identify material related party transactions and oversaw the implementation of enhanced procedures.

The committee meets without management present at each meeting. The committee also met in private with Ernst & Young, the independent actuarial peer reviewer, the Chief Financial Officer, Chief Risk Officer, Chief Actuary, Chief Auditor and Chief Compliance Officer throughout the year. There is cross-membership between the audit committee and each of the other board committees.

 

38   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

 

Management resources and compensation committee

   

John Cassaday (chair)

 

Joseph Caron

 

Susan Dabarno

 

Tsun-yan Hsieh

 

Pamela Kimmet

(joined March 7, 2016)

 

James Prieur

 

Lesley Webster

  All members of the management resources and compensation committee are independent and meet the additional independence standards set out in our director independence policy in compliance with applicable securities exchange rules. A majority of the members have experience in executive compensation and financial experience, and several have experience in risk management.

The committee met eight times in 2016. It has approved this report and is satisfied that it has carried out all of the responsibilities required by the committee charter.

 

Key responsibilities   Key activities
Overseeing global human resources strategy, policies and programs  

    Reviewed the 2017 compensation program, including changes to simplify compensation plans, link pay more closely to performance and align compensation more closely with shareholder experience, and recommended the 2017 compensation program to the board for approval.

    Reviewed the results of the global employee engagement survey.

    Reviewed the compensation programs, including base pay, incentives, pension and benefit plans and made recommendations to the board.

    Reviewed reports on talent management.

    Reviewed updates to the global compensation policy.

Developing and maintaining succession plans for the CEO and other senior executives  

    Maintained a succession plan for the CEO and reviewed the succession plans for other senior executives.

Reviewing senior executive appointments before recommending them to the board for approval  

    Reviewed several executive appointments and recommended to the board for approval.

Reviewing and recommending compensation performance goals and objectives for the CEO and other senior executives, assessing the performance of the CEO and other senior executives in light of their performance goals and objectives and recommending their compensation  

    Reviewed and approved the CEO’s annual objectives, assessed the CEO’s performance against the objectives and made compensation recommendations for approval by the board.

    Reviewed the performance assessment and compensation recommendations for the members of the Executive Committee and the head of each oversight function and approved their annual objectives.

    Reviewed the approach to senior executive compensation benchmarking.

    Considered the feedback from shareholder engagement meetings regarding compensation programs.

Overseeing compensation plans and ensuring the compensation program aligns with risk management policies and practices and corporate strategy  

    Confirmed the alignment of compensation programs with sound risk management principles and established risk appetite.

Overseeing governance of employee pension plans  

    Reviewed the annual pension report and global benefits program report.

The committee meets without management present at each meeting. The committee also works with a consulting firm to receive independent advice on compensation matters, and has retained Hugessen Consulting Inc. (Hugessen) as its independent advisor since 2006. The committee chair approves all of the work undertaken by the independent advisor. Please see page 55 for more about the independent advisor. The committee met in private with their independent advisor throughout the year. There is cross-membership between the management resources and compensation committee and each of the other board committees.

 

2017 Management information circular     39  


 

 

 

 

Risk committee

   

James Prieur (chair)

 

Sheila Fraser

 

Thomas Jenkins

 

Pamela Kimmet (joined March 7, 2016)

 

Donald Lindsay

 

John Palmer

 

Lesley Webster

  All members of the risk committee are independent and a majority are knowledgeable about risk management and risk disciplines.

The committee met six times in 2016, including one meeting held jointly with the audit committee. It has approved this report and is satisfied that it has carried out all of the responsibilities required by the committee charter.

 

Key responsibilities   Key activities
Identifying and assessing our principal risks and overseeing the programs, procedures and controls in place to manage them  

   Reviewed reports from the Chief Risk Officer on risk appetite, risk limits, principal risk exposures, stress tests and emerging risks and policies, procedures and controls in place to manage principal risks.

   Reviewed reports from the Chief Auditor on the adequacy and effectiveness of the procedures and controls to manage the principal risks.

   Reviewed reports on capital targets and ratios.

   Reviewed reports on the information services risk management program.

   Reviewed reports from business divisions on the key risks and risk management strategies for the relevant business.

Developing, overseeing and reviewing our enterprise risk management framework, risk appetite and risk limits  

   Reviewed risk appetite and risk limits and recommended to the board for approval, and considered the appropriate balance of risk and return.

Reviewing the risk impact of the business plan and new business initiatives, including consistency with our risk appetite and related risk management and controls  

   Reviewed the risk impact of the strategic plan, including consistency with the approved risk appetite and related risk management and controls.

Aligning our compensation programs with sound risk management principles and our established risk appetite  

   Reviewed reports on the alignment of compensation programs with sound governance principles and established risk appetite.

Overseeing the risk management function  

   Reviewed and approved the mandates of the Chief Risk Officer and the risk management function, and reviewed the performance evaluation and assessed the effectiveness of each.

   Reviewed and approved the budget, structure, skills and resources of the risk management function.

Overseeing our compliance with risk management policies  

   Reviewed and approved changes to the risk policy framework and related policies.

The committee meets without management present at each meeting. The committee also met in private with the Chief Risk Officer, Chief Information Security Officer, Chief Auditor, Chief Compliance Officer and the Chief Actuary throughout the year. There is cross-membership between the risk committee and the audit and management resources and compensation committees.

 

40   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

How we pay our directors

We structure director compensation with three goals in mind:

  to reflect their responsibilities, time commitment and expected contribution
  to align their interests with those of our shareholders
  to be competitive with global financial institutions that are comparable to us in scope and complexity.

The corporate governance and nominating committee assists the board in reviewing director compensation every two years, and works with a consulting firm to receive independent advice where required. It did not retain a consultant in 2016, but worked with Pearl Meyer to conduct the 2015 review. Pearl Meyer used the compensation peer group described starting on page 62, supplemented by data from compensation surveys, to benchmark our director compensation program. After the 2015 review the board decided that changes to the director compensation program were not necessary in 2016 and the next review will occur in 2017. See the committee’s report on page 37 for more information.

We pay our directors in U.S. dollars because paying in a global currency helps us assemble a board that reflects our global presence and compete with other large global financial institutions.

The table on the next page shows the director fee schedule for services they provide to Manulife and Manufacturers Life. Fees are divided equally between the two companies. We also reimburse directors for travel and other expenses for attending board, committee and education sessions when they travel at least 150 km from their residence. The Chairman does not receive fees other than his annual retainer, but he is entitled to receive the travel allowance. Independent directors do not receive stock options or participate in a non-equity compensation plan or pension plan. Occasionally directors will attend meetings of committees they are not members of, but they do not receive a meeting fee for attending these meetings.

 

 

2017 Management information circular     41  


 

 

 

 

     

Director fees

US$

 

Annual retainers

        
Board member      150,000  
Chairman      400,000  
Vice chair of the board (if applicable, paid in addition to the annual board
member retainer and any other retainers that apply)
     50,000  
Observer to subsidiary board (requested from time to time, may be paid an
additional retainer and/or meeting fee at the board’s discretion)
     variable  

Committee chair retainers

        

Audit committee

Management resources and compensation committee

Risk committee

     40,000  
Corporate governance and nominating committee      25,000  

Committee retainers

        

Audit committee

Management resources and compensation committee

Risk committee

     8,000  
Corporate governance and nominating committee      5,000  

Meeting fees

        
Board meeting      2,000  
Committee meeting (paid to committee members only)      1,500  
Education session not held on a board or committee meeting date      1,500  

Travel allowance for attending meetings (per round trip of at least 150 km)

        
Within North America, Europe or Asia      1,000  
Between North America or Asia and Europe      1,500  
Between North America and Asia      3,000  

 

42   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

About equity ownership

Directors must own equity in Manulife so their interests are aligned with the interests of our shareholders. Directors can count Manulife common shares or deferred share units towards meeting the ownership guidelines. Deferred share units are notional shares that have the same value as Manulife common shares and earn additional units as dividend equivalents at the same rate as dividends paid on our common shares.

We require all directors except Mr. Guloien to own common shares and/or deferred share units with a total market value of at least three times the annual board member retainer. All directors currently meet their equity ownership requirements. Please see page 46 for more information about deferred share units as well as each director’s current equity ownership. As CEO, Mr. Guloien has separate share ownership requirements, which he satisfies. You can read more about this on page 59.

If a director does not meet their ownership requirement, that director must elect to receive the entire annual board member retainer in deferred share units at the next possible election date if they continue to not meet the requirement at that time. We also encourage directors to continue investing in Manulife shares once they’ve met the minimum.

 

2017 Management information circular     43  


 

 

 

2016 Director compensation

The table below shows the compensation paid to the independent directors in 2016 for services provided to Manulife, Manufacturers Life and any Manulife subsidiary. Amounts were converted to Canadian dollars using the opening Bank of Canada exchange rate on the business day before each quarterly payment date:

  US$1.00 = $1.3023 on March 30, 2016
  US$1.00 = $1.2999 on June 29, 2016
  US$1.00 = $1.3079 on September 29, 2016
  US$1.00 = $1.3522 on December 29, 2016

 

   

Annual

fees

                     
          Committee retainers ($)         Meeting fees ($)      
    

Annual
retainer ($)

    Chair     Member          Board    

Board

committee

      
Joseph Caron     197,336       32,889       17,102           23,738       33,527      
John Cassaday     197,336       52,623       17,102           23,738       31,574      
Susan Dabarno     197,336       0       21,049           23,738       37,439      
Richard DeWolfe     526,230       0       0           0       0      
Sheila Fraser     197,336       52,623       21,049           23,738       29,620      
Luther Helms     197,336       0       17,102           23,738       29,612      
Tsun-yan Hsieh     197,336       0       10,525           23,738       21,652      
Thomas Jenkins     197,336       0       21,049           23,738       29,624      
Pamela Kimmet     164,779       0       17,577           18,528       29,625      
Donald Lindsay     197,336       0       10,525           23,738       19,702      
John Palmer     197,336       18,071       21,049           23,738       31,574      
James Prieur     197,336       34,651       21,049           23,738       37,439      
Andrea Rosen     197,336       0       17,102           23,738       29,612      
Lesley Webster     197,336       0       21,049           23,738       35,486      

Pro-rated fees

The following directors’ fees were pro-rated:

  Pamela Kimmet joined the board, the management resources and compensation committee and risk committee on March 7, 2016.
  John Palmer resigned as risk committee chair effective May 5, 2016.
  James Prieur was appointed risk committee chair effective May 5, 2016.

Subsidiary board fees

One of our directors received fees for services he provided to a subsidiary in 2016 through our subsidiary governance oversight program:

  Tsun-yan Hsieh served on the board of Manulife US Real Estate Management Pte Ltd., and received fees for his service as shown in the table above.

 

44   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

 

Total compensation for the independent directors is capped at US$4 million ($5.26 million): US$2 million ($2.63 million) each for Manulife and Manufacturers Life. Canadian amounts have been calculated using an average exchange rate for 2016 of US$1.00 = $1.3156. Total compensation paid to the independent directors in 2016 was below the capped amount. Mr. Guloien does not receive director compensation because he is compensated in his role as CEO.

 

               

All other

compensation

   

Total

compensation

   

Allocation of

annual fees

     
                                   
    

Travel

fees ($)

   

Subsidiary

board

fees ($)

   

Donated to

charity of
director’s
choice ($)

    ($)    

Fees earned

(cash) ($)

   

Share-based

awards

(DSUs) ($)

      11,971               1,000       317,564       217,896     98,668
      4,057               1,000       327,430       163,215     163,215
      6,711               1,000       287,273       241,805     44,468
      11,971               1,000       539,201       269,101     269,101
      11,971               1,000       337,337       237,669     98,668
      10,663               1,000       279,451       139,226     139,226
      11,863       54,004       1,000       320,117       54,004     265,114
      11,971               1,000       284,718       0     283,718
      9,361               1,000       240,870       157,481     82,389
      11,971               1,000       264,272       131,636     131,636
      4,057               1,000       296,824       147,912     147,912
      11,971               1,000       327,184       0     326,184
      4,057               1,000       272,845       0     271,845
      10,619               1,000       289,227       90,891     197,336
        TOTAL     $ 4,384,314      

Allocation of annual fees

Directors decide if they want to receive all or part of their compensation in deferred share units (DSUs) instead of cash:

  Fees earned is the amount received in cash.
  Share-based awards is the amount received in DSUs.

 

2017 Management information circular     45  


 

 

 

Current equity ownership

The table below shows the amount of equity each director owned at February 28, 2017, the change from last year (February 29, 2016), and whether or not they meet the ownership guidelines. Directors may beneficially own these shares or exercise control or direction over them.

 

   

Equity ownership

as at February 28, 2017

          as at February 29, 2016      
     Common
shares (#)
    DSUs (#)           

Common
shares (#)

    DSUs (#)       
Joseph Caron     8,836       35,812               8,836       29,537      
John Cassaday     21,840       146,137               21,840       132,601      
Susan Dabarno     45,000       2,295               45,000       0      
Richard DeWolfe     14,000       134,751               14,000       116,302      
Sheila Fraser     580       43,991               580       37,416      
Luther Helms     2,100       80,520               2,100       70,604      
Tsun-yan Hsieh     0       61,942               0       46,346      
Thomas Jenkins     233,000       25,728               233,000       10,596      
Pamela Kimmet     45,000       4,243               45,000       0      
Donald Lindsay     20,000       46,570               20,000       38,271      
John Palmer     0       71,388               0       61,328      
James Prieur     100,000       52,156               100,000       33,957      
Andrea Rosen     11,500       70,363               11,500       54,178      
Lesley Webster     12,000       37,368               12,000       26,074      

More about deferred share units

Deferred share units vest in full on the grant date but directors can only exchange their deferred share units for cash or shares after they leave the board (within one year of leaving). If a director chooses to receive shares in exchange for their deferred share units, we issue shares from treasury or purchase shares on the open market. Deferred share units can only be transferred when a director dies.

Deferred share units are paid to directors under the stock plan for non-employee directors. We calculate the number of deferred share units to be granted by dividing the dollar value to be received by the closing price of our common shares on the TSX on the last trading day prior to the grant date. Directors receive additional units as dividend equivalents when dividends are paid on our common shares. Please see page 102 for more information about the stock plan for non-employee directors.

 

46   Manulife Financial Corporation


LOGO

ABOUT THE DIRECTORS

 

We calculate the value of each director’s equity ownership by multiplying the number of their common shares and deferred share units (DSUs) by $23.73, the closing price of our common shares on the Toronto Stock Exchange (TSX) on February 28, 2017. Fluctuations in foreign exchange rates will cause variances in the minimum ownership requirements. The minimum as of February 28, 2017 was $596,160 (US$450,000, using an exchange rate of US$1.00 = $1.3248).

 

   

Net change

                 
    

Common

shares (#)

    DSUs (#)    

Percentage

change

   

Value ($)

as at February 28,

2017

   

Meets equity

ownership

guideline

      0       6,275       16.35%       1,059,497     LOGO
      0       13,536       8.76%       3,986,094     LOGO
      0       2,295       5.10%       1,122,310     LOGO
      0       18,449       14.16%       3,529,861     LOGO
      0       6,575       17.30%       1,057,670     LOGO
      0       9,916       13.64%       1,960,573     LOGO
      0       15,596       33.65%       1,469,884     LOGO
      0       15,132       6.21%       6,139,615     LOGO
      0       4,243       9.43%       1,168,536     LOGO
      0       8,299       14.24%       1,579,706     LOGO
      0       10,060       16.40%       1,694,037     LOGO
      0       18,199       13.59%       3,610,662     LOGO
      0       16,185       24.64%       1,942,609     LOGO
      0       11,294       29.66%       1,171,503    

 

2017 Management information circular     47  


 

 

 

Outstanding share-based awards

The table below shows the market value of deferred share units that have vested but not paid out as at December 31, 2016. Directors received these deferred share units as part of their compensation. These are valued using the closing price of our common shares on the TSX on December 31, 2016.

 

(as at December 31, 2016)    Share-based
awards held
     Share price      Market or payout value
of vested share-based
awards not paid  out
or distributed
 
Joseph Caron      35,812      $ 23.91      $ 856,264.92  
John Cassaday      146,137      $ 23.91      $ 3,494,135.67  
Susan Dabarno      2,295      $ 23.91      $ 54,873.45  
Richard DeWolfe      134,751      $ 23.91      $   3,221,896.41  
Sheila Fraser      43,991      $ 23.91      $ 1,051,824.81  
Luther Helms      80,520      $ 23.91      $ 1,925,233.20  
Tsun-yan Hsieh      61,942      $ 23.91      $ 1,481,033.22  
Thomas Jenkins      25,728      $ 23.91      $ 615,156.48  
Pamela Kimmet      4,243      $ 23.91      $ 101,450.13  
Donald Lindsay      46,570      $ 23.91      $ 1,113,488.70  
John Palmer      71,388      $ 23.91      $ 1,706,887.08  
James Prieur      52,156      $ 23.91      $ 1,247,049.96  
Andrea Rosen      70,363      $ 23.91      $ 1,682,379.33  
Lesley Webster      37,368      $ 23.91      $ 893,468.88  

 

48   Manulife Financial Corporation


LOGO   Executive compensation

Executive compensation is designed to contribute to our long-term sustainable growth by rewarding executives for strong performance in executing our business strategy.

 

 

 

Where to find it     LOGO

 

2017 executive compensation program changes at a glance     50  
Compensation discussion and analysis     52  

Our compensation philosophy

    52  
How the board oversees compensation     54  
Managing compensation risk     56  
The decision-making process     60  
Benchmarking against our peers     62  

Our compensation program and 2016 performance

    64  
Compensation of the named executives     82  

Executive compensation details

    96  

Summary compensation table

    96  

Equity compensation

    98  

Retirement benefits

    103  

Termination and change in control

    110  
Compensation of employees who have a material impact on risk     116  

 

 

 

 

2017 Management information circular     49  


 

 

 

2017 executive compensation program changes at a glance

 

  What we are changing       Why we use these performance measures     

Simplifying the annual incentive plan

(see page 68)

 

Using four measures instead of seven

  Net income attributed to shareholders (25%)   Aligns compensation with shareholder experience     
  Core earnings excluding investment-related
experience
(25%)
 

Reflects the underlying earnings capacity and valuation of our business

 

We use core earnings1 as the basis for management planning and reporting and, along with net income attributable to shareholders, as a key measure used to evaluate our operating segments

 

For the annual incentive plan, we exclude core investment-related experience gains to align with operational performance

    
  New business
profitability 
(30%)
 

Wealth and asset management core earnings

Measures growth in our global Wealth and Asset Management (WAM) businesses, a key area of strategic focus

    
     

New business value1

Measures how our insurance new business will impact earnings in the future – especially in Asia, key to our strategy

    
    Customer, employee and strategic initiatives (20%)  

Links compensation directly to our strategy

 

    

Simplifying the performance share unit (PSU) plan

(see page 77)

 

Using three equally-weighted measures instead of six

 

Relative TSR becomes a measure instead of a modifier

 

Extending the vesting and performance period to three full years

  Book value per share
excluding accumulated
other comprehensive income (AOCI) (33%)
  Focuses on long-term growth in equity needed to support the company’s growth, and is used to value insurance companies and investment firms     
  Core return on equity1
(33%)
  Reflects the efficient use of capital in generating core earnings     
  Relative TSR (34%)  

Aligns compensation with shareholder experience

 

    

Putting a greater weighting on PSUs

(see page 75)

  PSUs increasing to 50% of equity-based compensation for CEO and senior executive vice presidents, to tie a higher proportion directly to the achievement of business results     

Making a change to our peer groups

(see page 63)

  Power Financial Corporation added to our compensation and performance peer groups to increase the number of Canadian peers     

 

1 About non-GAAP measures
   We use a number of non-GAAP financial measures to measure overall performance and to assess each of our businesses. A financial measure is considered a non-GAAP measure for Canadian securities law purposes if it is presented other than in accordance with generally accepted accounting principles used for our audited financial statements.

 

50   Manulife Financial Corporation


LOGO

EXECUTIVE COMPENSATION

 

 

 

    How we calculate them
   

Net income consistent with methodology disclosed in MFC’s annual report, available at www.manulife.com. Comprised of core earnings, and items excluded from core earnings including the impact of equity markets and interest rates, changes in actuarial methods and assumptions made in the year, costs related to integration and acquisitions, tax and other items

 

   

Core earnings allows investors to focus on the Company’s operating performance by excluding the direct impact of changes in equity markets and interest rates, changes in actuarial methods and assumptions as well as a number of other items, outlined below, that we believe are material, but do not reflect the underlying earnings capacity of the business. For example, due to the long-term nature of our business, the mark-to-market movements of equity markets, interest rates, foreign currency exchange rates and commodity prices from period-to-period can, and frequently do, have a substantial impact on the reported amounts of our assets, liabilities and net income attributed to shareholders. These reported amounts are not actually realized at the time and may never be realized if the markets move in the opposite direction in a subsequent period. This makes it very difficult for investors to evaluate how our businesses are performing from period-to-period and to compare our performance with other issuers

 

   

Core earnings for our diversified WAM franchise, including mutual funds, group retirement and savings products, and institutional asset management capabilities. While there is some overlap with the core earnings measure, we have called this out as a separate measure due to the strategic importance of the WAM business. WAM core earnings historically represent less than 20% of total core earnings

 

   

Represents the change in shareholders’ economic value as a result of sales1 in the period. Calculated as the present value of shareholders’ interest in expected future distributable earnings, after the cost of capital, on actual new business sold in the period

 

   

Strategic initiatives based on enterprise priorities that will drive growth with a balanced approach to risk. Customer centricity initiatives aligned to delivering demonstrable success in enhancing the customer journey. Employee engagement targets for our most senior employees

 

   

Calculated by dividing total common shareholders’ equity less AOCI by the number of common shares outstanding at the end of the period. We exclude AOCI because it includes items such as currency impacts, which can be volatile and distort results

 

   

Core earnings available to common shareholders as a percentage of the capital deployed to earn the core earnings. Calculated using average common shareholders’ equity

 

   

TSR compared with the median of our performance peer group. TSR is a measure of the performance of common shares held by investors. Calculated by combining the price appreciation or depreciation, plus the value of dividends paid to shareholders (assuming dividends are reinvested in additional shares)

 

 

   Non-GAAP measures include: assets under management and administration, constant currency basis (measures that are reported on a constant currency basis include percentage growth in assets under management and administration, gross flows, new business value and sales), core earnings, core return on equity, gross flows, net flows, new business value and sales.

 

   Non-GAAP financial measures are not defined terms under GAAP and are unlikely to be comparable to similar terms used by other issuers. Therefore, they should not be considered in isolation or as a substitute for any other financial information prepared in accordance with GAAP.

 

   For more information about these non-GAAP measures, see Performance and Non-GAAP Measures in our most recent Management’s Discussion and Analysis, which is available on our website (manulife.com), on SEDAR (sedar.com) and on EDGAR (sec.gov/edgar).

 

2017 Management information circular     51  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

Our compensation philosophy

Executive compensation is designed to contribute to our long-term sustainable growth by rewarding executives for strong performance in executing our business strategy.

Pay for performance is at the core of our approach to executive compensation. Compensation is tied to the achievement of our short, medium and long-term goals, so that most of what our executives earn is variable and not guaranteed. In practice this has meant that executives earn more when performance is strong, and earn less when performance is not strong. The board also has the discretion to adjust incentive payouts to reflect business performance.

We have set compensation for the named executives in U.S. dollars since 2004. As a global company, we draw from an international talent pool for executive talent at the most senior levels where U.S. dollars is the most common basis of compensation for these executives. Foreign exchange rates may impact how much the named executives receive depending on the currency in which they are paid. Accordingly, we take this into consideration when making compensation decisions to ensure our named executives are appropriately competitively positioned relative to both our Canadian and U.S. peer companies.

Five principles guide every compensation decision

Pay for performance is at the core of our compensation approach

 

LOGO

 

52   Manulife Financial Corporation


LOGO

EXECUTIVE COMPENSATION

 

 What we do
LOGO   Compensation aligned with business strategy
    incentive compensation is tied to the achievement of key performance measures, prudently balancing time horizons and performance perspectives
    performance measures are tied directly to our business strategy and shareholder value
      performance share units vest and pay out based on relative and absolute TSR
LOGO   Compensation aligned with long-term shareholder value
    most compensation is directly affected by our share price
    the annual incentive plan incorporates measures tied to our future success
      share ownership guidelines, clawback provisions and stock option exercise restrictions discourage executives from taking undue risk
LOGO   Compensation and performance benchmarked against peer companies
      executive pay is benchmarked against our compensation peer group
LOGO   Compensation aligned with good governance practices
    aligned with the Financial Stability Board’s Principles for Sound Compensation Practices
    employees must annually certify compliance with our code of business conduct and ethics
    management resources and compensation committee gets independent advice
    shareholders have a say on executive pay
      we engage with shareholders about our executive compensation program
LOGO   Compensation aligned with risk management objectives
    incentive compensation for divisional heads of control functions is based on measures that are not directly linked to the business they oversee
    we stress test compensation plan designs
    the CEO and CFO must hold Manulife equity after leaving Manulife
      executive compensation clawed back for wrongdoing, even when a financial restatement is not required

 

 What we don’t do
×   No grossing up of perquisites
×   No repricing or backdating of stock options
×   No hedging or monetizing of equity awards
×   No multi-year guarantees in employment agreements
×   No severance of more than two years on termination following a change in control

 

2017 Management information circular     53  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

How the Manulife board oversees executive compensation

 

LOGO   

The table below explains the role of the board, management and outside advisors in designing and awarding executive compensation.

 

We make sure Manulife’s executive compensation program follows good governance practices by aligning it with the Financial Stability Board’s (FSB) Principles for Sound Compensation Practices, the FSB’s Implementation Standards and other governance best practices related to compensation.

 

We conduct an internal audit of the executive compensation program every year to confirm alignment with the FSB’s Principles and Implementation Standards.

 

 

Board of directors

 

Oversees our overall approach to compensation, including alignment with sound risk management principles and Manulife’s risk appetite

 

Approves:

   overall financial plans and strategy upon which the targets for our incentive programs are based

 

   major compensation decisions, including compensation for the CEO and other senior executives

   

Board committees

 

The board carries out its compensation-related responsibilities with the help of two committees

 

All board committee members are independent

 

    LOGO  

See page 130 for information about director independence

 

You’ll find more about each committee’s members and responsibilities starting on page 37

 

 

54   Manulife Financial Corporation


LOGO

EXECUTIVE COMPENSATION

 

Independent advisor to the board

The management resources and compensation committee works with Hugessen Consulting Inc., a consulting firm that provides independent advice on executive compensation. Hugessen has been advising the management resources and compensation committee since 2006. The independent advisor:

    attends committee meetings
    provides advice about decisions related to compensation
    reports on compensation trends.

The table below shows the fees paid to Hugessen for its work with the committee in the last two years:

 

      2015        2016  
Executive compensation-related fees      $373,968          $407,417  
All other fees      $0          $0  

Hugessen meets the requirements of an independent advisor and does not work with management directly without the committee’s prior approval. Hugessen did not perform any other work for Manulife in 2016 or 2015.

q

 

Management resources and compensation committee

    Oversees our approach to human resources, including the executive compensation program

    Recommends major compensation decisions to the board

    All members are knowledgeable, senior business leaders with broad business experience as a senior officer or chair of the board of a major organization (public, private or not-for-profit), and the majority have experience in executive compensation

    At least one member also serves on the risk committee

 

Risk committee

    Oversees the alignment of our incentive compensation plans with sound risk management principles and practices and our risk appetite

    The majority of members have knowledge of risk management, as well as technical knowledge of relevant risk principles

    At least one member also serves on the management resources and compensation committee

    

Management’s executive compensation committee

    Includes the Chief Risk Officer, the Chief Financial Officer and the Executive Vice President, Human Resources

    Reviews incentive plan business performance measures, targets, weightings and results for alignment with Manulife’s business strategy and risk management objectives

    Monitors the incentive program designs of our peers

    Reviews compensation program changes for alignment with Manulife’s risk management objectives

 

Chief Risk Officer

    Participates in management resources and compensation committee meetings where recommendations for the design of the compensation program are reviewed and approved and there is informed discussion of the relevant risks associated with the compensation program

    Reviews the incentive compensation oversight process

    Reviews changes to the compensation program to make sure they are in line with our risk management objectives

    Also a member of management’s executive compensation committee

 

2017 Management information circular     55  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

Managing compensation risk

 

LOGO   

Compensation is aligned with the company’s risk appetite and risk management objectives, and discourages inappropriate risk taking.

 

We use a compensation risk framework to structure how we manage the risks associated with the compensation program and the design features that mitigate these risks. The framework includes four categories, which shape the development of our compensation program. We assess our compensation program against the framework every year.

 

 

   

Business risk

 

Business risk has two
aspects:

  the risk that our
compensation
program encourages
behaviour that is not
in line with our
business strategy,
our risk appetite
statement and our
goal of generating
long-term
shareholder value
  the risk that the
compensation
program discourages
the taking of healthy
risks

 

We seek to manage
both aspects of
business risk by
including
performance
measures in our
incentive plans that
align compensation
with our business
strategy and reflect
the impact
employees have on
performance

 

     

Talent risk

 

Talent risk is the risk
that our compensation
program will not
attract and retain
talented employees

 

We seek to manage
this risk by designing
our compensation
program to be
competitive and
appealing to the
talent we want to
attract

     

Performance risk

 

Performance risk is
the risk that our
compensation
program will not
motivate
employees to
maintain high
performance
standards

 

We seek to
manage this risk by
including
appropriate links
between pay and
performance and
designing
compensation to
optimize business
results

     

Compliance and
ethical risk

 

Compliance and
ethical risk is the
risk that our
compensation
program will
encourage
employees to
engage in
questionable,
unethical or illegal
behaviour

 

We seek to
manage this risk
through strong
oversight and
control
mechanisms, and
by structuring our
compensation
program in a way
that minimizes the
potential incentive
to breach
compliance and
ethical guidelines

     

 

LOGO

  See page 123 for information about our risk appetite and our enterprise risk management framework

 

56   Manulife Financial Corporation


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EXECUTIVE COMPENSATION

 

Mitigating compensation risk

We seek to manage potential risk through our risk management policies, the design of our executive compensation program and proper oversight of our incentive plans, and integrating the consideration of our risk appetite into our incentive plans and performance assessments.

Program design

  compensation award horizons are appropriately balanced between short, medium and long term
  incentive plans include several performance measures, combining various performance scenarios
  specific risk control and capital adequacy measures are embedded in the performance share unit awards
  incentive plan awards depend on both company performance and TSR, which links our strategy and risk appetite with improving shareholder outcomes and capital strength
  compensation for the Chief Risk Officer and Chief Actuary is not linked to our business performance, to promote unbiased oversight and advice to senior management and the board
  annual incentives for divisional control function heads providing oversight are not directly linked to the performance of businesses they oversee

Incentive plan oversight

  the management resources and compensation committee oversees all incentive plans, including payout distribution, control and monitoring processes and the potential impact they may have on business risk
  division heads, with the support of divisional risk officers, human resources division heads, and divisional compliance officers, review and approve significant changes to material divisional incentive compensation plans, and attest annually that they do not generate inappropriate levels of business risk to the division and to Manulife as a whole
  we stress test and back test compensation plan designs to make sure payouts under different scenarios are appropriate and in line with our business performance
  the Chief Risk Officer and the risk committee also review the incentive plan oversight process

Risk perspective in performance assessment

  individual risk management objectives are included in annual goals for all senior leaders
  we assess employees against risk management criteria to make sure they are mindful of the risks inherent in their jobs and are working within the boundaries of our policies and practices, while still providing appropriate incentives for material risk takers to achieve our objectives
  performance assessments are expected to reflect how the employee contributed to managing our risk profile within our risk appetite and also take into account any signals from Internal Audit, Compliance or Risk Management highlighting inappropriate actions

 

2017 Management information circular     57  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

Risk management policies

  Clawbacks – if a vice president or above commits fraud, theft, embezzlement or serious misconduct, whether or not there is a financial restatement, the board can, at its discretion, cancel some or all of his or her vested or unvested incentive awards, and require repayment of all or a portion of the incentive awards that have already been paid. In addition, if there is a material restatement of our financial statements related to CEO misconduct, the board will claw back the CEO’s incentive compensation in excess of the amounts that would have been awarded based on the material restatement
  Share ownership requirements – all executives are required to meet share ownership requirements. The CEO and CFO are required to maintain their share ownership for one year after leaving Manulife
  Share retention requirements – the CEO must hold at least 50% of the realized gains from the exercise of stock options in common shares during his employment and for one year post employment. The CFO must hold at least 50% of the realized gains from the exercise of stock options in common shares during his employment and for one year post employment, to the extent he does not otherwise meet his share ownership requirement
  No hedging – executives and directors are not allowed to use strategies (for example, short selling, or buying or selling a call or put option or other derivatives) to hedge or offset a change in price of Manulife securities. This policy is incorporated into our code of business conduct and ethics. All employees and directors are required to certify compliance with the code every year.

 

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EXECUTIVE COMPENSATION

 

Share ownership guidelines

Executives are required to own Manulife securities as a way to align their interests with those of our shareholders.

Executives have five years from the day they are appointed or promoted to the position to meet the requirement.

Deferred share units (DSUs), restricted share units (RSUs), performance share units (PSUs), common shares and preferred shares that executives own personally all qualify to meet the guideline, but stock options do not. We use the grant price or the current market price (whichever is higher) to calculate the value of awards, and assume a performance factor of 100% for PSUs.

The table below shows share ownership for each named executive as at February 28, 2017. We calculated the value of their shareholdings using $23.73, the closing price of Manulife common shares on the TSX on February 28, 2017. Salaries were converted to Canadian dollars using the exchange rate of US$1.00 = Cdn$1.3248 on that date.

 

    

Required
ownership
as multiple
of base

salary

    RSUs ($)     PSUs ($)     DSUs ($)     Personal
shareholdings
($)
    Total
holdings ($)
   

Share
ownership

as multiple

of base

salary

 
Donald Guloien     7.0       6,856,092       13,603,773       5,027,693       2,935,876       28,423,434       15.8  
Steve Roder     4.0       3,857,982       7,326,931       1,948,326             13,133,239       12.4  
Roy Gori     4.0       3,911,319       5,385,449       3,618,388             12,915,156       12.2  
Warren Thomson     4.0       2,511,852       4,150,987       4,907,163       1,119,676       12,689,678       11.7  
Craig Bromley     4.0       2,628,861       4,430,122             593       7,059,576       7.6  

 

2017 Management information circular     59  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

The decision-making process

We use the following process to determine compensation for the CEO, all executive committee members and heads of control functions, including the named executives. Base salary increases and long-term incentives are awarded at the beginning of each year. Annual incentives are approved after the end of each year.

 

   

 

Review

plan design

  ^  

 

Set performance

goals

  ^    

 

Ongoing review of
market and trends

  ^  
 

Management presents its initial recommendations for compensation structure and supporting rationale for the upcoming year to the management resources and compensation committee. This includes:

   compensation components

   compensation mix

   performance measures

 

The management resources and compensation committee discusses the recommendations and provides feedback to management

 

The risk committee reviews the risk management aspects of the program and satisfies itself that the compensation program is aligned with our risk management objectives

 

The management resources and compensation committee recommends the compensation program and structure to the board for approval. It seeks advice and guidance about compensation issues from its independent compensation advisor, and may seek feedback from shareholders and proxy advisory firms

 

   

The board approves the CEO’s individual performance goals

 

The management resources and compensation committee:

   reviews, approves and recommends to the board the individual performance goals of the executive committee members and heads of control functions

   reviews, approves and recommends to the board the business performance measures and financial targets for incentive plan purposes. Targets are aligned with the board-approved plans and are intended to be achievable yet provide a performance “stretch”

   stress tests different scenarios to set appropriate financial targets, performance peer group composition and plan changes

 

   

The management resources and compensation committee:

   reviews the composition of the compensation peer group

   reviews the competitive positioning of target compensation against desired market positioning

   reviews ongoing trends

 
          LOGO  

See page 62

for more about compensation benchmarking

 

 

 

LOGO   

  See page 64 for this year’s compensation program  

 

 

LOGO   

  See pages 69 and 77 for this year’s performance goals  

 

 

 

     

 

 

 

 

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EXECUTIVE COMPENSATION

 

 

   

 

Assess

performance

  ^  

 

Finalize

compensation

         
 

The CFO presents and discusses the business performance results with the management resources and compensation committee

 

The independent advisor provides an independent view of business performance that is used for the incentive plans

 

The management resources and compensation committee reviews the performance factors for the annual incentive plan and performance share units

 

The board reviews and decides whether to use its discretion to make an adjustment to the performance factors, and then approves the performance factors

 

   

The CEO discusses and approves the individual performance and compensation recommendations for all executive committee members and heads of control functions with the management resources and compensation committee

 

During sessions held without management, the management resources and compensation committee and the board discuss compensation for the CEO, all executive committee members and heads of control functions

 

The board exercises independent judgment when making final compensation decisions

   
     

LOGO   

  See the named executive profiles starting on page 82 for details about their compensation this year      

 

 

LOGO   

  See pages 72 and 80 for this year’s performance results  

 

         

 

 

 

 

2017 Management information circular     61  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

Benchmarking against our peers

 

LOGO   

We regularly benchmark our compensation against our peers to make compensation competitive so we can attract and retain executive talent. We also benchmark our performance against our peers to assess our relative performance for our performance share unit awards.

 

Benchmarking compensation for individual roles

We look at how other companies compensate roles that are similar to ours, benchmarking each component of compensation as well as total direct compensation. This makes compensation appropriately competitive so we can attract and retain high performing executive talent.

For our named executives, we primarily benchmark against our compensation peer group. For the role of Senior Executive Vice President and Chief Investment Officer, we also look at the pay practices of asset management advisory firms similar in size to Manulife Asset Management, our global asset management arm.

We also refer to pay information from three surveys published by prominent consulting firms:

  Diversified Insurance Survey: widely referenced survey of pay levels among major insurance companies in the United States
  Financial Services Executive Compensation Survey: survey of major financial institutions in Canada
  Insurance Executive Rewards Survey: survey of major insurance companies in the Asia Pacific region.

We target total direct compensation for our executives at the median level of the external market, but will position high performing executives above the median to reflect sustained high performance over time.

Peer groups

We use two peer groups:

  a compensation peer group to benchmark executive pay
  a performance peer group that we use to assess our relative TSR for our performance share unit awards.

We review the companies in both groups every year to make sure they continue to meet the following criteria:

  are similar in size
  have an international footprint
  are in similar lines of business
  compete with us for talent (for the compensation peer group)
  have readily available compensation data (for the compensation peer group).

The management resources and compensation committee selected 13 companies that meet these criteria for the compensation peer group: eight insurance companies (including Power Financial Corporation in 2016) and five Canadian banks.

The performance peer group includes 14 companies: the eight insurance companies in the compensation peer group, and six additional insurance companies that meet the criteria of similar size, international footprint and similar lines of business. These insurance companies are not in the compensation peer group because they do not disclose compensation data in a manner that allows us to reliably benchmark compensation for our named executives. The Canadian banks are not included in the performance peer

 

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EXECUTIVE COMPENSATION

 

group because, while they are important competitors for capital and Canadian talent, they are not true competitors for many of our business lines and may not have the same exposure to macroeconomic market influences.

 

 

 

 

AFLAC Inc.

 

 

 

 

Bank of Montreal

   

  Ameriprise Financial Inc.     Bank of Nova Scotia    

  MetLife, Inc.     Canadian Imperial Bank  

u

 

 

 

Compensation

 

peer group

  Power Financial Corporation     of Commerce    

  Principal Financial Group Inc.     Royal Bank of Canada    

  Prudential Financial, Inc.     Toronto-Dominion Bank    

  Prudential plc          

  Sun Life Financial Inc.            

  AIA Group Limited        

  Allianz SE        

  Assicurazioni Generali SpA   u   Performance    

  Aviva plc     peer group    

  AXA SA        

  Zurich Insurance Group Ltd.        
 

 

New for 2016 and 2017

 

We have added Power Financial Corporation to our compensation and performance peer group in 2016 and our performance peer group in 2017 to increase the number of Canadian peers, and because it is a competitor for capital.

 

Power Financial Corporation, which owns Great West Life, a Canadian insurance competitor, meets the criteria of similar size, international footprint and similar lines of business.

 

 

Where we rank in our compensation peer group

The graph below shows how we rank against the compensation peer group median by five factors, illustrating why this group is appropriate as a benchmark for compensation. Total assets, market capitalization and revenue are the most recently reported figures and are in U.S. dollars. TSR is as at December 31, 2016 and is based on local currencies.

 

LOGO

(source: Bloomberg)

 

2017 Management information circular     63  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

Our compensation program and 2016 performance

Total compensation

Our executive compensation program for the executives named in this circular has six key components.

 

Base salary

Set in February of each year and effective March 1st

 

u

  Fixed compensation based on role, performance, qualifications and experience   u  

Each executive’s salary depends on:

   qualifications, experience and role

   performance in the role

   past promotions and career progression

   salaries paid for comparable roles at peer companies

   salaries of comparable roles within Manulife

 

We benchmark salaries and salary ranges at least once a year against comparable roles in peer companies and other executives at Manulife

 

       

Annual incentive

   annual cash-based incentive

 

Awarded in February of the following year for the preceding year’s performance

 

 

LOGO

 

u

 

Variable compensation designed to reward senior executives for meeting company objectives and individual performance goals over a calendar year where performance is assessed based on “what” was achieved (contribution) and “how” they were achieved (exhibiting our cultural behaviours)

 

Ties compensation to short-term priorities that will result in sustainable performance over time

 

 

u

 

We set a target award for each executive (a percentage of base salary) based on competitive market data and the executive’s level

 

The amount we actually pay depends on a combination of company and individual performance

 

Company performance objectives are tied to the achievement of performance targets that position the company for future success

 

Individual performance objectives are aligned with our company strategy and fall into three categories:

   business objectives

   leadership objectives

   risk management objectives

 

       

 

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EXECUTIVE COMPENSATION

 

 

Medium and

long-term incentives (equity-based incentives)

   restricted share units

   performance share units

   stock options

 

Awarded at the beginning of each year

 

 

LOGO

 

u

 

Variable compensation designed to reward senior executives for meeting company objectives and individual performance goals over a multi-year period

 

Ties compensation to company and share price performance over both the medium and long term

 

Strengthens retention and reinforces alignment with shareholder value, especially for senior executives

 

u

 

We set awards for each executive based on level, contribution, potential and market competitiveness, and benchmark the award levels every year against comparable roles in peer companies

 

The amount each executive ultimately receives depends on our performance:

   the value of restricted share units depends on the price of Manulife common shares at the time of vesting

   the value of performance share units depends on the price of Manulife common shares at the time of vesting, as well as how we perform against internal and relative performance measures that are aligned with our company strategy

   the value of stock options depends on the price of Manulife common shares at the time of grant and when stock options are exercised

 

We do not consider the outstanding value of restricted share units, performance share units and stock options an executive already holds when granting awards

 

       

Pension

 

 

LOGO

 

u

  Assists our employees as they save for their retirement   u  

We typically offer capital accumulation plans, including defined contribution, cash balance and 401(k) plans, depending on the country where the employee works

 

       
Benefits and wellness     Protects and invests in the well-being of our employees    

We offer group life, disability, health and dental insurance and wellness and other programs that reflect local market practice in the country where the employee works

 

       
Perquisites    

Offers market-competitive benefits

 

   

We offer perquisites depending on local market practice.

 

       

 

2017 Management information circular     65  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

Compensation mix

The charts below show the mix of components that make up total target direct compensation for our senior executives, and how those components pay out over time.

Most of each executive’s compensation is variable (or at risk), and a significant portion is tied to our share price. The proportion of at risk pay increases by level, making the link between pay and performance more pronounced for senior executives, because of the greater influence they have on our results. The combination of different incentive plans ensures that executives consider both the short-term and the long-term impact of their decisions.

The board believes this combination of components and time horizons helps to drive performance, align executive interests with those of shareholders, provide for competitive pay opportunities and encourage retention.

 

LOGO

 

LOGO

 

LOGO

 

66   Manulife Financial Corporation


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EXECUTIVE COMPENSATION

 

Compensation is aligned with business strategy and paid out over time

 

LOGO

 

LOGO

 

2017 Management information circular     67  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

About the annual incentive award

Our annual incentive plan is designed to reward senior executives for meeting company objectives and individual performance goals over a calendar year where performance is assessed based on “what” was achieved (contribution) and “how” they were achieved (exhibiting our cultural behaviours). Incentive compensation for higher level positions is more affected by total company results, while the emphasis at less senior levels in the organization is more on divisional, business unit or functional goals, with some links to global results to foster collaboration and a business owner mentality.

Performance measures and weightings are:

  linked to our strategy with targets set consistently with our board approved plan
  stress tested and back tested to make sure potential awards are aligned with business performance and do not encourage inappropriate risk-taking
  recommended by senior management and reviewed and approved by the board.

The board can adjust the calculated result up or down when significant events outside management’s control make awards unreasonable, unrepresentative or inappropriate.

 

68   Manulife Financial Corporation


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EXECUTIVE COMPENSATION

 

How we calculate the award for the senior executives

 

LOGO

 

New for 2017

Key changes to the annual incentive plan

 

    four measures instead of seven

Simplified plan

    no overlap in measures with the PSU plan

 

    higher threshold performance

Better link between pay and performance

    narrower range of performance outcomes and payout range on net income

 

    scorecard more closely aligned with how our shareholders look at our performance, focusing on earnings and key initiatives

Improved alignment with shareholders

 

 

2017 Management information circular     69  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

 

Performance criteria for the 2016 awards (weighting)

 

Financial

success

50%

    Net income attributed to shareholders (25%)        
   

Aligns compensation with shareholder experience

 

    
 

t

 

Threshold

0

  

Target

100

  

Maximum

200

       
    50% below target    at target    50% above target        
                 
    Core earnings excluding investment-related experience (25%)     
   

Core earnings measures our underlying earnings capacity and is an important factor in valuing Manulife’s share price

 

    
 

t

 

Threshold

0

  

Target

100

  

Maximum

200

       
    25% below target    at target    25% above target        
                 

Operational success

40%

    New business value (10%)        
   

Measures how our insurance new business will impact earnings in the future

 

    
 

t

 

Threshold

0

  

Target

100

  

Maximum

200

       
    50% below target    at target    50% above target        
                 
    Wealth and Asset Management core earnings (10%)     
   

Measures how we are profitably growing our global Wealth and Asset Management business

 

    
 

t

 

Threshold

0

  

Target

100

  

Maximum

200

       
    50% below target    at target    50% above target        
                 
    Expense management (10%)        
   

Managing our costs to build competitive advantage

 

       
 

t

 

Threshold

0

  

Target

100

  

Maximum

200

       
    30% below target    at target    30% above target        
                 
    Financial flexibility (10%)        
   

Managing our capital to give us financial strength and flexibility

 

       
 

t

 

Threshold

0

  

Target

100

  

Maximum

200

       
    75% below target    at target    75% above target        
                 

Building for the future

10%

 

t

 

Strategic initiatives (10%)

Key initiatives based on our enterprise strategy that will drive growth with a balanced approach to risk

    

 

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EXECUTIVE COMPENSATION

 

 

Performance criteria for awards starting in 2017 (weighting)

 

   

Financial success

50%

    Net income attributed to shareholders (25%)  
       

Same weighting, narrower performance range

 

 
     

t

 

Threshold

25

  

Target

100

  

Maximum

200

    
        30% below target    at target    40% above target     
                  
        Core earnings excluding investment-related experience (25%)  
       

Same weighting and performance range

 

 
     

t

 

Threshold

0

  

Target

100

  

Maximum

200

    
        25% below target    at target    25% above target     
                  
   

New business profitability

30%

    New business profitability (30%)  
        Measures profitable growth in new business across our portfolio
Includes the following measures of the business:
 
      t  

 

    New business value for insurance businesses

 
       

 

    Wealth and Asset Management core earnings

 

 
       

Threshold

0

  

Target

100

  

Maximum

200

    
        50% below target    at target    50% above target     
                  
   

Building for the future

20%

    Customer, employee and strategic initiatives (20%)  
     

t

 

  Higher weighting, and scope expanded to include customer experience and employee engagement
Qualitative, but informed by quantifiable measures and deliverables aligned with our strategic and annual operating plan. Established at the beginning of the year and approved by the management resources and compensation committee
 

As part of our simplification of the 2017 annual incentive plan, expense management and financial flexibility measures are no longer included. These items are incorporated within the broader financial and new business profitability targets, as well as directly in the personal objectives of our named executives.

Please turn to page 50 for more details about why the measures we’re introducing for 2017 are important and how we calculate them.

 

2017 Management information circular     71  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

2016 annual incentive

The company performance score applicable to named executives for the 2016 annual incentive award is 88%. This was based on performance against measures and objectives that were set at the beginning of the year, in line with our board-approved business plan (see the table below). During 2016, the board approved an adjustment to the business plan and our net income target which transferred an anticipated charge from our 2017 plan to our 2016 plan. This charge related to a change to the discount rate used in the valuation of our policyholder liabilities (the ultimate reinvestment rate or URR) in advance of an anticipated regulatory change by the Actuarial Standards Board expected to take effect in 2017, which we proactively adopted in the third quarter of 2016.

In 2016 we introduced core earnings excluding investment-related experience to replace the previous core earnings measure, and tightened the related performance range. Excluding core investment-related experience better aligns this measure with the operational performance of our divisions. We use core earnings as the basis for management planning and reporting and, along with net income attributable to shareholders, as a key measure to evaluate our operating segments. You’ll find more information about each named executive’s annual incentive award, and a discussion of their performance against their individual goals, in the profiles starting on page 82.

 

Company performance score for 2016  

Performance

type

       What we measured
(weighting)
  Performance range     Actual     Score     Weighted
score
 
              

Threshold

0

   

Target

100

   

Maximum

200

                      

Financial

success

(50%)

    Net income attributed to shareholders1 ($ millions) (25%)     1,851       3,702       5,553       2,929       58%           15%  
      Core earnings excluding investment-related experience ($ millions) (25%)     2,775       3,700       4,625       3,824       113%           28%  

Operational success

(40%)

    New business value ($ millions) (10%)2     618       1,235       1,853       1,226       98%       10%  
    Wealth and Asset Management core earnings ($ millions) (10%)     342       683       1,025       629       84%       8%  
    Expense management3 (10%)                                     103%       10%  
      Financial flexibility3 (10%)                                     55%       6%  

Building for the future

(10%)

     

Strategic

initiatives3 (10%)

                                    110%       11%  
        2016 company performance score       88%  

 

1 Net income reflects an after-tax charge of $313 million related to a change in the discount rate used in the valuation of our policyholder liabilities in anticipation of regulatory change in 2017.

 

2 Target and actual do not include P&C Reinsurance because new business value is not an appropriate incentive measure for that business.

 

3 The scores for expense management, financial flexibility and strategic initiatives are based on performance against several predetermined goals that are consistent with our business plan.

 

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EXECUTIVE COMPENSATION

 

Understanding the score

Financial success

Net income was $2,929 million – 34% higher than 2015 but below target, as market volatility throughout 2016 and the strengthening of reserves related to our review of actuarial methods and assumptions had a negative effect on our results.

Core earnings excluding investment-related experience was $3,824 million – 12% higher than 2015 and higher than our target, highlighting Manulife’s operating momentum. A turnaround in core investment-related experience increased overall core earnings to $4,021 million – 17% higher than 2015 and achieving target set in 2012. See page 2 for a more detailed discussion of this year’s financial performance.

Operational success

New business value was 22% higher than 2015 and largely in line with target, driven by strong sales growth and higher product margins in Asia.

Wealth and Asset Management core earnings of $629 million were in line with 2015 but below target. Higher fee income on higher asset levels and higher tax benefits in the U.S. were offset by changes in business mix, fee compression in the U.S. pension business and strategic investments to optimize our operational infrastructure and expand our distribution reach in Europe and Asia.

Expense management reflects our Efficiency and Effectiveness (E&E) initiative, which leverages our global scale and capabilities to achieve operational excellence and cost efficiencies throughout the company. E&E has resulted in over $500 million in annual net pre-tax savings over four years. The savings have allowed us to fund other new initiatives, including those in the Building for the future category below.

The below target financial flexibility score reflects the impact of lower interest rates on local capital requirements in Asia which reduced overall net remittances from subsidiaries.

Building for the future

The strategic initiatives score reflects solid progress on delivering on our strategy.

New business value in Asia has grown at an accelerated rate, helped by the exclusive partnerships we have signed with other financial institutions in the region. Our Wealth and Asset Management businesses are also strongly positioned to grow with sizeable scale, thanks to strong organic growth and a number of acquisitions. Technology is transforming our industry and the lives of our customers, and we are investing across the company in re-engineering our business and dramatically improving the customer experience. Highlights from 2016 include:

  our life insurance offerings across Canada, the U.S. and parts of Asia now include wearable devices to help our customers live healthier lives and save money
  in Canada, we are using advanced, predictive analytics to simplify underwriting and eliminate unnecessary medical testing
  in the U.S., we launched the first phase of our new digital buying platform, and made our first foray into digital advice
  in mainland China, we are using the WeChat messaging platform to process claims, reducing processing time from more than one week to as little as one day.

 

2017 Management information circular     73  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

About the medium and long-term incentives

We grant equity-based incentives every year, offering a competitive mix of restricted share units, performance share units and stock options depending on the executive’s position.

 

      RSUs      PSUs      Stock options           
Chief Executive Officer      25%        35%        40%        
Senior executive vice presidents      25%        35%        40%        
Executive vice presidents      35%        35%        30%        
Chief Risk Officer/Chief Actuary      70%        0%        30%        
            

 

       

Medium-term incentives

 

Restricted share units

 

     

Performance share units

 

What

they are

  u   Notional shares that pay out based on the price of Manulife common shares     Notional shares that pay out based on our performance and on the price of Manulife common shares
         
Vesting and payout  

u

 

 

Vest and pay out in cash within three years

 

Their payout value is equal to the average closing price of Manulife common shares for the five trading days before the day they vest

   

Vest and pay out in cash within three years

 

The number of units that vest depends on our performance against absolute and relative performance measures that are set at grant, aligned with our strategy and approved by the board

 

Their payout value is equal to the average closing price of Manulife common shares for the five trading days before the day they vest, multiplied by the performance share unit performance factor

 

       

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  See page 78 for details about the performance conditions for the PSUs awarded for 2016
         
Dividend equivalents   u  

Credited as additional units at the same rate as dividends paid on Manulife common shares

 

 

74   Manulife Financial Corporation


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EXECUTIVE COMPENSATION

 

 

   

 

Long-term incentive

 

Stock options

 

     

New for 2017

Greater emphasis on performance-
based incentives for the CEO and senior
executive vice presidents

 

The weighting of PSUs is increasing to 50%, to tie
a higher proportion of equity-based incentives
directly to the achievement of business results

 

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Rights to buy Manulife common shares in the future at a specified price
    

 

   
   

Vest 25% every year for four years from the grant date

 

Stock options granted in 2015 and later cannot be exercised until five years from the grant date except under extenuating circumstances

 

The exercise price is equal to the grant price

 

Their ultimate value is the difference between the exercise price and the price of Manulife common shares when they’re exercised

 

Stock options expire at the end of 10 years and are only transferable when the executive dies

   
   
   

Do not earn dividend equivalents

 

   

 

2017 Management information circular     75  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

Grants   u  

The grant price is the closing price of Manulife common shares on the TSX on the last trading day before the grant date, or the average closing price for the five trading days before the grant date (whichever is higher)

 

The grant value of stock options is calculated using the Black-Scholes methodology

 

         
Notice of retirement   u  

Beginning with the 2015 grant, senior vice presidents or above have to provide three months’ notice before leaving Manulife or they will lose their post-termination retirement benefits and all outstanding grants will be forfeited

 

         
Restrictions on stock options   u  

Stock options granted in 2015 and later cannot be exercised until five years after the grant date. We added this restriction in 2015 because we believe executives should not benefit from short-term spikes in our share price while their stock options continue to be exercisable for several years

 

         
Blackout periods   u  

Medium and long-term incentives are not granted when our reporting insiders are prohibited from trading, which is commonly referred to as a blackout period. Annual awards are normally granted following the end of the blackout period after our year-end financial results are announced. Awards can also be made to select new executives at the time of hire. If the hire date falls within a blackout period, the grant is delayed until after the end of the blackout period

 

 

76   Manulife Financial Corporation


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EXECUTIVE COMPENSATION

 

How we calculate the payout for performance share units

Performance share units vest and pay out based on the following formula.

Targets for the three-year performance period are set at the time of the grant, consistent with our business plan. The board can adjust the calculated result up or down when significant events outside management’s control make awards unreasonable, unrepresentative or inappropriate.

See page 62 for information about the performance peer group.

 

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New for 2017

Key changes to the PSU plan

 

    three equally weighted measures instead of six

Simplified plan

    single performance period of three years instead of three distinct periods with targets set in advance

    no overlap with the short-term incentive measures

 

Better link between pay and performance

    increased the weighting of PSUs to 50% from 35% of equity-based awards for the CEO and senior executive vice presidents

    added new Canadian peer to the performance peer group to give more context to our relative performance

 

Improved alignment with shareholders

    relative TSR now a measure instead of a modifier, increasing ties to shareholder experience

    vesting and performance period extended to three full years so they align more easily to our publicly reported results

 

 

 

 

2017 Management information circular     77  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

Performance criteria for the PSUs awarded for 2016 (weighting)

 

Manulife performance factor     Net income attributed to shareholders (25%)        
   

Aligns compensation with shareholder experience

 

       
  t  

Threshold

0

  

Target

100

  

Maximum

150

       
    50% below target    at target    25% above target        
                 
   

Return on equity (25%)

Reflects the efficient use of capital in generating earnings

 

    
  t  

Threshold

0

  

Target

100

  

Maximum

150

       
    50% below target    at target    25% above target        
                 
   

Average MCCSR ratio (25%)

Focuses executives on building financial strength so we can meet our obligations to our policyholders

 

    
  t  

Threshold

0

  

Target

100

  

Maximum

150

       
    80% of target    at target    115% of target        
                 
   

Wealth and Asset Management core earnings (12.5%)

Measures how we are growing our Wealth and Asset Management business

 

    
  t  

Threshold

0

  

Target

100

  

Maximum

150

       
    50% below target    at target    25% above target        
                 
   

New business value (12.5%)

Measures how our insurance new business will impact earnings in the future – especially in Asia

    
   t  

Threshold

0

  

Target

100

  

Maximum

150

       
    50% below target    at target    25% above target        
                 
Relative TSR modifier    

Relative TSR

Compared to the median of our performance peer group. Applied as a modifier to the result from our internal performance measures

Aligns with shareholder experience. Tells us how well we are doing at increasing shareholder value compared with our peers

 

    
  t  

Threshold

80%

  

Target

100%

  

Maximum

120%

       
    30 pts below median    at median    30 pts above median        

 

78   Manulife Financial Corporation


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EXECUTIVE COMPENSATION

 

Performance criteria for the PSU awards starting in 2017 (weighting)

 

   

Performance factor

    Book value per share excluding AOCI (33%)   
       

Focuses on long-term growth in equity needed to support the company’s growth, and is used to value insurance companies and investment firms

 

     

t

 

Threshold

0

  

Target

100

  

Maximum

180

  
        10% below target    at target    8% above target   
                
        Core return on equity (33%)   
       

Reflects the efficient use of capital in generating core earnings

 

  
     

t

 

Threshold

0

  

Target

100

  

Maximum

180

  
        40% below target    at target    32% above target   
                
        Relative TSR (34%)   
       

Compared to the median of our performance peer group. Becomes a measure instead of a modifier, which gives it higher weighting

 

     

t

 

Threshold

0

  

Target

100

  

Maximum

180

  
        30 pts below median    median    24 pts above median   
                

We have simplified the 2017 PSU plan to include three measures, at the same time eliminating overlap with the annual incentive plan measures. The 2017 measures focus on longer term growth and the impact to our overall balance sheet, core earnings return on invested equity and have included relative TSR as a measure rather than a modifier.

Please turn to page 50 for more details about why the measures we’re introducing for 2017 are important and how we calculate them.

 

2017 Management information circular     79  


COMPENSATION DISCUSSION AND ANALYSIS

 

 

 

Payout for medium-term incentives that were awarded in 2014

Restricted share units and performance share units awarded in 2014 vested and were paid out on December 15, 2016. The amounts in the table below include reinvested dividends.

 

     

Vesting

date

     Grant date
price ($)
     Combined
performance
factor
     Vesting date
price ($)
     Payout as a %
of grant value
 
2014 RSUs      Dec 15, 2016                21.20                -                24.38                126%  
2014 PSUs      Dec 15, 2016        21.20        75%        24.38        95%  

The 2014 restricted share units paid out at 126% of their grant value.

The 2014 performance share units vested with a combined performance factor of 75%, based on the formula below.

Performance was assessed using performance measures and goals that were set in 2014, at the time of grant, in line with our board-approved business plan. No discretion was applied on the results.

 

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                                  As a
percentage
of original
award
 
               
Donald Guloien     159,445       x       75%       x       $24.38       =       $2,915,448               95%  
Steve Roder     54,152       x       75%       x       $24.38       =       $990,166       95%  
Roy Gori           x             x             =                     –  
Warren Thomson     44,122       x       75%       x       $24.38       =       $806,764       95%  
Craig Bromley     34,094       x